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I stayed at Baymont by Wyndam at 2203 South 11 street, Kalamazoo, MI on July 19th. I used my 3000 points rewards for this. The confirmation # was 81670EE016325. John Kerr #105650560I is my member number. I have contacted the manager of this establishment and she told me she would refund my points due to the bad experience. I still have not received them. The place smelled, the room was dirty with blood on the sink and tissues in the garage bag. The toilet was not working, the elevator was broke - we were on the third floor but when making the reservation I said I needed first floor due to my husband having a disability. Even the workers there said this place should be condemed.
Desired outcome: points returned
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The conditions you described – a smelly, dirty room with blood on the sink, tissues in the garbage, a non-working toilet, and a broken elevator – are absolutely unacceptable. It’s even more distressing that your request for a first-floor room due to your husband’s disability wasn’t honored.
It’s good that the manager acknowledged the poor conditions and agreed to refund your points, but it's frustrating that you still haven't received them. You deserve to have this resolved promptly, considering the awful experience you endured.
I hope Wyndham Rewards and the hotel management take swift action to restore your points and address the issues at this location. No one should have to deal with such conditions, and your feedback is crucial for them to improve.