Wyndham Rewards
Reviews and Complaints

I had the same problem with there supervior. She kept telling me it was my mistake when I had a reservation number and there system did not send it to the hotel. I had to sleep in my car as I had used my point and still have not been refunded them.

I always look for Wyndam hotels to stay in to try and get rewards now that Im retire and able to travel more.But on my most recent trip Im finding out that these rewards are not worth the trouble and cost. My recent stay was at a Days Inn located on 2551 Smoky Park Hwy in Chandler NC 28715 U First off the rate of the room was 169.45 and Iwas told that the reason for the high rate was because of two different events and also because of the evacuation in florida due to the storm I did voice my opinion about taking advantage of these people.I had no choice but to stay seeing that I was traveling by motorcycle and just completed 500 miles of travel.But I was told that the hotel came with breakfast and dinner.After we settled in we went down to dinner an hr before dinner was ending and they were having mac and cheese for dinner this was bad enough but they were out of mac and cheese and their substitute was pinto bean soup and corn bread. Needless to say I only had a bowl of corn for dinner and was expecting a good breakfast the next morning. We got up early for breakfast and to our suprise the only thing they had for breakfast was scrambled eggs and corn bread their was no pastrys no sausage or bacon also no cereal or waffles we had to go else where to get breakfast . So after checking out and complaining we were given a 35% off for our next stay at a Wyndam Hotel that evening we attempted to stay at another and was told the coupon can only be redeemed at corp. office go only knows were that is.So this time I had a choice and went next door to another hotel and stayed there saving 60.00 on the room compaired to yours. I feel that the only way I will ever stay at another Wyndam hotel again is if I get a total refund for my 169.45 for my stay at the days in. Im looking foward to your response. My name is James Waczkowski you can respond to this email or check with Day Inn in Chandler Nc Phone there is [protected] to get my address and phone no. If I dont hear from you it will be your loss.

My complaint is that I was in the Stay 2 get $20... I qualified and am yet to get any $20... I constantly call the Wyndham and send emails. They respond stating they are "looking into it" but havent received the $20 yet... This is a scam!

When we travel, my partner (opposite sex, but different last names so they can't tell if we're married or not) and I usually use MY points card. However, he really prefers to have the bills that go to his credit card listed under his name, so one time a few years ago, I made the reservation under his name at his request. Well, the particular Wyndham place we were staying (a little dump near the Cleveland airport) insisted that because the reservation and the credit card had HIS last name, we couldn't use my points card. They pretty-well strong-armed us into opening an account for him. He didn't want an account & didn't want to mess around with points. I agreed that I'd handle both of our cards. The motel never indicated that this arrangement wouldn't be allowed, but it's been nothing but trouble. I later learned that these points expire, so now I have to switch back & forth between the 2 cards to keep them both active. But every time I have any question or problem, they refuse to speak to me about his card. I tell them that I'm his partner & handle all this business, but they just tell me that it's a "personal" points card & I can't do business for him. All of this could have been avoided if we'd had the same last name, but they think it's okay to discriminate against people who "might" be unmarried because of different last names. They tell me that he can call in, but that wasn't our deal. He can't be bothered about such things & would prefer that I just give up because they're never going to honor their points program anyway -- at least without being threatened by the Attorney General. Every time I talk to them or e-mail them (numerous times over the past few years), I've ended up in tears. The latest thing was because I couldn't answer the security questions on HIS account. I tried answering them as him & as me & even just a few cute whimsical non-answers, but honestly I don't even remember setting up those questions for his account. I told them to look at their records & see that both of our cards use the same email address (mine), but they keep sticking to the line that it's a "personal" card. The thing is that it's not -- if you have the same last name, you're allowed to use the other person's card because then they assume you're a married couple. And it's a ridiculous line anyhow -- lots of people in relationships or in business divide up their work in such a way that it's someone else who makes their travel plans for them. They tell me that he wasn't "forced" opening an account he didn't want to use, but they weren't at that Cleveland motel -- it was the only way we were going to get the points we'd EARNED. Not that it matters, because they're always trying to keep us from accumulating enough points to get anything anyway. Half of our stays don't even qualify for points because we got a discount or something, & then there's the whole thing with expiring points. Most of the motels of theirs that I've stayed at are basically dumps, although there are a couple that I stay at pretty regularly that really are pretty okay & have nice staff so I'd like to keep giving them my business. I mean, those places actually seem to want my business. But the problem is with the rewards points company because those people are always rude and couldn't care less if I'd ever stay with them again (& always make me cry -- which takes some doing!).