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The fraudulent business practices of ya ya creations ranks them among the ### of the internet. It was my experience this last july 18th, to lend a helping hand to my older sister, with a wedding thrown for her daughter and my niece. I arrived a day before the wedding to help with preparations for the reception. What I found was a mad and unnecessary dash to beat the clock, as my sister had to make a last minute purchase of 25 replacement table clothes which would need ironing… all a result of ya ya creations’ failure to ship what they promised. Now mistakes are made, it is not uncommon to order one thing and receive something entirely different, quite by accident. However, this was not a case of mistaken order identity. My sister ordered a single tablecloth in march of this year so that she could examine its quality. Because that tablecloth was in new and acceptable condition, she put in the full order. What she received appeared to be 25 used table clothes, nearly all of them stained by something appearing to be grease and possibly rust based. It was unclear as to whether the stains were the result of prior use or a problem in manufacturing and/or packaging. Ya ya creations’ mistake in shipment, lousy customer service and dishonest response was absolutely appalling. Adding to the frustration was the need to iron the replacement table clothes purchased, last minute, at various walmart stores. I personally ironed many of the replacement tablecloths until after three in the morning on the day of the wedding. Ultimately, at issue here is the despicable response of ya ya creations in their attempt to paint themselves as the victim in this case. Frankly it makes me sick, because they know how maliciously dishonest they are being, yet they have attempted to get away with it. After lodging her initial complaint with ya ya creations, my sister was told that they felt she had used them, but if she was to return them, she would be reimbursed for their cost. The fact is, of course, that she did not use them, but returned them in the same condition they arrived in. When ya ya creations received the merchandise back, they then refused to reimburse her, claiming that she had used them. This is all very interesting, because at this point they had possession of the tablecloths rendering her unable to prove to anyone their condition. So she is now out the cost of the tablecloths, $227.20 and the shipping cost of $40. Ya ya creations’ bogus claim can not be proven, and there are several witnesses that can and are attesting to the condition of the merchandise when it arrived. The bbb now has an open case with this horrible excuse for a company, and many of us will be lodging separate complaints on appropriate web pages like this one. Interestingly, there already exists on various sites, enough ammunition to alert the public, but we can not help but add fuel to the fire that will hopefully keep the consumer away from ya ya altogether. This kind of consumer abuse has risen to new heights with the advent of the internet. Precedent needs to be established, because thievery via the internet highway is no less robbery than thievery on our streets.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I absolutely agree with you. Corporate greed cannot get any better than this. And if decent, honest people do not step up and let their voices be heard in any reasonable manner we will never see companies do the right thing. They will continue to take advantage of people until they are ordered to do otherwise by the courts and by that time whatever expense people have gone through to get to that point will be a moot point. So I just want to say keep perserving and keep up the good fight.
I AGREE!
This company is TERRIBLE! I ordered personalized ribbon for a baby shower that I am throwing and paid extra (twice) to have it rushed through the preparation process and again to have it rush shipped. When I tried to tie a bow for the purpose that it was purchased, the brown wording smeared all over the light pink ribbon. Instead, I tried tying a not, thinking that would suffice. I could not even do that without it smearing! After talking to someone on a live chat, she was very rude and told me that if I "handled the product more carefully that I should not have this problem." When I told her it was not a handling issue, but a product problem, she restated the same thing. She told me that the print was a "foil finish" and not a laser finish. I told her I didn't care what finish it was, but what good is a roll of personalized ribbon if it can't be tied?! I told her that I would like to know what my options were for returning/replacing this ribbon. (The shower is now 2 weeks away and there is not time to remake it properly) She then proceeded to tell me to call her the next day because she needed to talk with her manager. Since she would not comply with any of my requests and was extremely rude, I opened a dispute with PayPal because they will stand by their customers.
Wow, I just had the worst experience trying to explain on live chat with someone from Ya-Ya creations that none of the 6 disposable wedding reception cameras worked. She tried to tell me that was a common question and that all we needed to do was press the button while advancing the dial. Well I went back and opened up a camera and under the cardboard covering was the button! Who would have seen that! They will not refund but 15% for my trouble because they are not sealed. Obviously we are not going to set out sealed cameras at a nice reception. Horrible customer service! Horrible. Avoid this company completely. You get what you pay for indeed!
Ya Ya Creations/eFavormart are terrible. I ordered 8 bags of the 1st picture, royal blue silk rose petals. What I received was 8 bags of the 2nd picture. When I questioned them about it via there online chat, this is what I encounted:
Chat InformationYou are now chatting with 'Sabrina'
Sabrina: Thank you for contacting customer support. How may I help you today?
Elaina Sanders: I received my rose petals, but they don't seem to be royal blue. They are dark like navy. They are too dark for royal blue.
Elaina Sanders: I really needed royal blue rose petals.
Sabrina: I am so sorry but that is the shade we have .
Sabrina: if you want can return them for refund or exchange
Elaina Sanders: They color says royal blue, but I think I was sent the wrong color. Anyway, I notice that there is no slip in the box.
Elaina Sanders: Shouldn't I have received a shipping slip or receipt or something?
Sabrina: 'Yes it should be there .
Sabrina: in side the box
Sabrina: however you have already received one in your email
Sabrina: as soon as you have placed order with us
Sabrina: please check
Elaina Sanders: Nope, just bags of rose petals. Ok, I did receive the email. So how do I exchange these?
Sabrina: Return for exchange
Sabrina: please click on the above link for exchange details
Elaina Sanders: I won't be charge more shipping right? Because this is not really royal blue, but navy.
Sabrina: Yes for return you need to pay for shipping, & for new order also you need to pay for
Sabrina: items are exactly as ordered & as posted online
Elaina Sanders: Ok. I will keep them, but I will not be ordering anything else from you. Nor will you be receiving any good or favorable reviews on any of the sites. These petals ARE NOT royal blue, but navy. They are truly TOO DARK for royal blue.
Chat InformationYour chat transcript will be sent to Essanders58@aol.com at the end of your chat.
Sabrina: I am sorry about this, last 6 years we are selling the same items without any problem
Sabrina: I am sorry that you did not liked the items
Sabrina: really very sorry about this .
Elaina Sanders: If you were truly sorry, you would correct your error without charging the customer for an order that was not right on your part.
Sabrina: I am so sorry, sure i would have done so if there is any error in our end
Sabrina: but there is not
Sabrina: thank you
Elaina Sanders: Obviously, I didn't do enough research on your company. I'm sorry too.
Elaina Sanders: Goodbye
Sabrina: bye bye
Chat InformationChat session has been terminated by the site operator.
AVOID THEM AT ALL COSTS!
Just had the same horrible experience as everyone else. I ordered some overlays and chair sashes from YA YA Creations/Efavormart. They never arrived. After reporting to them that they did not arrive they refused to do anything about it. Thankfully I only ordered 1 or 2 items as samples. I will not be purchasing anything else from them and I will be reporting this to the BBB. DO NOT WASTE YOUR MONEY!
Thank you guys for the warning! My fiance and I were about to spend over 300 dollars on this site. We decided to look up some reviews to make sure this was a reputable company. Boy, am I glad we found this! Thanks to you guys, I will not spend a dime on this site. If they are this bad, I wonder how they are still in business! We are going to purchase most of the things we need from David's bridal. We have had no problem with them at all. Thank you all again for the warning!
I sure wish I would have read reviews before placing my order. I just got several wedding supplies in the mail today. I ordered 6 boxes of 24 each of the Champagne Glass Bubbles. Out of those 51 of the bottles are empty or have barely a smiddgen of liquid. I went on to there site to find contact info and I get a response that I am not recognized as a customer. Does anyone else know of a phone number for this less than stellar company? I'm sure like the everyone else i will be eating the cost and shopping else where. I am just lucky the wedding is 6 weeks away!
I just had the WORST experience with Yaya creations trying to order party favors for my upcoming wedding. My customer care rep, SABRINA, not only doesn't speak proper English, but also doesn't understand the basics of running an e-commerce business.
I placed an order June 6th, on July 2nd, I received an automatic refund from Payapl, a PARTIAL refund, only to later find out that they keep the shipping, AND they charge a 20% re-stocking fee. I never received a shipping notification, a tracking ID, or anything indicating the item was shipped, or even returned. I live in a doorman building where my doorman hand delivers EVERYTHING to my apt, so the fact that they are saying they shipped it, and it was returned from UPS is very suspicious. However, when they insisted that it was not their fault, they said they charge a 20% restocking fee, on top of a charging for shipping, and would recharge me again if I wanted to purchase the item. This is completely ludicrous since they never even sent me a shipping confirmation, and when I asked them about it, SABRINA actually said, "it must have been lost in siber space" spelled exactly like that.
Furthermore, I have left two messages, and no one has returned my phone calls. As someone who runs a successful e-commerce business, their whole business of cheating their customers, and stealing their money really makes them the [censor] of the earth and their business should be shut down.
Agree with void like the plague
I ordered candy favor boxes for my daughter's sweet 16. They arrived dusty, d irty and contained dead flies in the item's packaging. Would never recomend; am currently disputing with AMEX. When I called e-favor they said my return was subject to a 20% restocking fee and would not and did not enclose a return label. I am relying on AMEX to make this right as this company did not and are a major loser in my book
I've ordered folding fans of different colors several times from efavormart and received great looking, affordable fans. However, this time around, the fans I received were defective. The white plastic that held the fans together kept breaking and falling off. A defective batch, I guess. I could not use the fans and sent an email to Customer Service. I got an answer immediately and was told to explain my complaint and send pictures so they would understand what happened. I did as instructed. A week later, I received replacement fans. So I am satisfied since the fans were replaced before they were needed.
Wow, if only I had read these horror stories first. I am an event decorator and I too have received linens that looked used, marked, stained etc. and also with the table overlays, some look as if they still have cake icing on them. However, I experienced the pleasure of chatting with Sabrina and Lucy and if I had employees on my staff that have total disregard for customers, they would be FIRED. Needless to say, I will not be shopping on eFavormart aka Ya Ya Creations any longer, and I will be sharing my displeasure on Facebook, since everyone reads and blogs on Facebook. I have also made copies of my chat sessions with them, and if I find the appropriate authority to share these with, I would be more than happy to do so! It's companies like these that make you weary about shopping on-line.
Thank you for your posts - I was just considering ordering numerous silk tablecloths from this business and became suspicious when I could not find a phone number for this site. Here is the contents of my chat today:
Please wait for a site operator to respond.
You are now chatting with 'Sabrina'
Sabrina: Thank you for contacting customer support. How may I help you today?
customer: I'm on your site and looking to order 8 of your item #: TAB_PTK120_SILV and 2 of your item #: OVR85_PTK_SILV.
customer: Do you have both items in stock in those quantities and do you offer second day shipping (to arrive by this Wednesday if I order now)?
customer: Hello?
Sabrina: second day shipping = yes
Sabrina: you will see the option at check out page
Sabrina: in stock, if any item not in stock
Sabrina: you will see it says the same at the check out page
Sabrina: at the item page I mean
customer: What is the cutoff time for me to receive by Wednesday with 2nd day shipping?
Sabrina: as soon as possible
Sabrina: order must place today with UPS 2nd day air
Sabrina: within 12.00 pm PST
Sabrina: & provided the order # online, on chat
Sabrina: for wed. delivery
customer: And what is the phone number for customer service? I have additional questions that are too lengthy for a chat window
Sabrina: All support is done in writing only. Via Chat / Email.
customer: That doesn't instill a lot of confidence that if there is a problem (you send me the wrong item) or my shipment doesn't show up, that I'm at the mercy of some nameless, faceless chatwindow operated out of a location unknown? What's your better business bureau status/rating?
Sabrina: To verify our legitimacy kindly Google us Efavormart.com and you will see our rankings on google.com. We have 4.5 stars with 200+ reviews. Amazon.com has 4.5 stars with 4500 reviews.
customer: Are the tablecloths that I'm looking for brand new and unused?
Sabrina: Yes all NEW
Sabrina: we do not sell used items
customer: Interesting - I just looked at your Network Solutions certificate on the bottom of your own website, discovering your actual business name is: Ya Ya Creations and followed your suggestion to Google you and found this: Ya Ya Creations / Efavormart — Avoid like the plague
Sabrina: Ya ya creation is the company name
Sabrina: efavormart is the web site name
customer: And the link that I forwarded? With all the comments below the initial story with other customer's feedback on your "approach" to customer service? Doesn't seem to instill confidence once again... And it seems they've all talked to you - note the post from Elaina Sanders who listed her entire chat. Why no phone number? Only businesses who are not legitimate do not list a phone number to be of service to their customers. I will not become a customer of yours as a result of this chat with you along with my reading of the page I just sent to you. Good luck with your "business"!
Sabrina: if you want can place a small order to review our service .
Sabrina: we really can not stop some one to post review
Sabrina: we are in business last 17 years
Sabrina: yes we do have many bad experience & many good .
Sabrina: so if you want can place small order to check
customer: No, not one but numerous - all with very similar complaints over a long period of time. No phone number or company address posted on your site means you don't have a legitimate business to me. Placing a "small order" still means I'd be giving my credit card number to a company who has no interest in providing me with the same information you demand from me (my phone number, address) not to mention my credit card number! I don't think so.
Sabrina: We do have phone #, we just do not provided phone support .
Sabrina: We do not offer any phone support & we do not take phone orders because phone orders = errors. All order taken online only. All correspondence and sales are via online ONLY.
Sabrina: However our phone # [protected]
Sabrina: Address ---
Sabrina: YA YA Creations
Sabrina: 4380 Baldwin Ave.
Sabrina: El Monte, CA 91731
customer: Sorry, but I already found that online myself and the fact that you don't take customer calls is unacceptable. Good luck again with your business.
This company is TERRIBLE! I ordered personalized ribbon for a baby shower that I am throwing and paid extra (twice) to have it rushed through the preparation process and again to have it rush shipped. When I tried to tie a bow for the purpose that it was purchased, the brown wording smeared all over the light pink ribbon. Instead, I tried tying a not, thinking that would suffice. I could not even do that without it smearing! After talking to someone on a live chat, she was very rude and told me that if I "handled the product more carefully that I should not have this problem." When I told her it was not a handling issue, but a product problem, she restated the same thing. She told me that the print was a "foil finish" and not a laser finish. I told her I didn't care what finish it was, but what good is a roll of personalized ribbon if it can't be tied?! I told her that I would like to know what my options were for returning/replacing this ribbon. (The shower is now 2 weeks away and there is not time to remake it properly) She then proceeded to tell me to call her the next day because she needed to talk with her manager. Since she would not comply with any of my requests and was extremely rude, I opened a dispute with PayPal because they will stand by their customers.
DO NOT SHOP WITH THIS COMPANY! SUBMITTED THE FOLLOWING COMPLAINT TO BBB: Received shipment of personalized favor boxes and printing was very poor. Contacted vendor to advise, they requested photos. After three attempts, vendor acknowledged printing was bad and accorded in replacing shipment with no need to return first one. Received second shipment on 2/16/11 and immediately noticed these boxes were damaged as well. Contacted vendor and again had to send photos. After emailing photos of these damaged boxes, several hours & online chats, vendor agreed boxes were damaged. However, in order to provide a refund, they requested I ship back first and second shipment of boxes. I explained to them that since they advised me not to return first shipment, I had already disposed of these in anticipation of the new shipment. After several attempts to inquire as to why they would not replace an obvious damaged product, they kept insisting that I either return both shipments or they could do nothing. I advised I would be contacting BBB. They said I could contact who ever, ended online chat and have now blocked my server, preventing me from further communicating with them. I would have returned first shipment had they requested so and sent me a return label as I was not going to incur costs of shipping, but they said "no need to return". They list no other contact info on their site. Now all I have to show for the money I paid is damaged boxes that are unusable. Due to the lack of response, have to incur astronomical rush charges with another vendor. Resolution Sought: Refund $63. Problem Started: 2/10/ of Transaction: 2/4/ in Dispute: $63.75 Invoice Number: 547979 Complaint Type: Product Issues Product or Service: worst service. They will not provide phone number to submit complaints. They also list the BBB Reliability Program logo on their FAQ page. However, they are not affiliated or a member of the BBB. This IS false advertisement and certainly deceives consumers. From a brief internet search, there are countless complaints against this company and the other company names they conduct business through. Wish I would have seen these prior to transacting with this company.
Why isn't the BBB doing something about this company? I made an order with them on Valentines Day for $150 of silk flowers for a wedding entrance-way. When I hadn't gotten a tracking number for the items to see if they had been shipped 10 days later, I returned to the website to find our friendly (haha) Christine "live chat" operator. She produced a tracking number for my order. She then told me that the cream hydrangeas that I ordered were out of stock. When I asked what actually shipped, she responded "nothing". Now, here is the million dollar question: Why would I be "tracking" a package that contained "nothing"! I asked why nothing had been shipped, she stated that they do not ship incomplete orders. Since nothing was shipped, I requested an immediate and total refund to my credit card. She would not provide me with a confirmation number for the cancellation. It was like pulling teeth to get her to finally state the exact amount that would be creditted back to my card. I contacted my credit card company to notate my account in regards to this issue.
But, my horror story with this company doesn't stop there. In the email from this company, doing business as silkflowersfactory.com, nicely imbedded in the link to track my order in the warehouse, was a maliciously planted add-on to a SEXUALLY EXPLICIT WEBSITE! Imagine my embarrassment I felt when I was working with my client on the wedding, and that popped up! Anytime that I opened my email account containing that email, I was re-directed to that filthy website. I finally got my husband to find the issue and he was able to stop the problem, we think.
I wish i would have checked Ya-Ya Creations/efavormart for complaints. Their items seem to be of great quality and their prices are very reasonable. My daughter placed an order for her wedding consisting of 19 table runners, satin personalized favor bags, overlay and tablecloth. The bags are small and the personalization is not to the best standards but it's OK. The overlay was the perfect Navy Blue my daughter wanted and needed to match her wedding. However they sent her 19 table runners marked teal, nothing even close to Navy Blue. Our first step was to contact the business. No answer, no voice mailbox! We sent two email messages with no response. Finally get Sabrina on live chat who was unprofessional and extremely rude. Told us it was a manufacturer label error but the runners are Navy Blue. We explained they were not even close to Navy Blue or the Navy overlay we purchased from them. Her response was they would send us some that match as close as possible to the overlay. Immediately we asked if they were not going to be an exact match as overlay, we did not wan them. Sabrina then tells us "why waste her time and ours". I couldn't believe it! I will never order from this company! Next time i will research a little better. I was highly disappointed and surprised. Cannot understand how they are still in business.
Absolutely the worst customer service ever ... have used them numerous times in the past with no problems but after reading the reviews online I knew eventually i would fall to the wrath of bad customer service. Ordered flowers, tracked them online, noticed that they were no longer in transit, called UPS was informed that electronic info was the only thing they received about my shipment. Trailer made it to Canada but my shipment was not on it :( so UPS was pretty sure that my package had never even left the shipper ... contacted customer service as UPS said they need to put a trace on it since they were the sender, was told that it was customs delay, spent 20 mins on their chat system with "Sabrina" and "Crystal" only to be argued with that UPS was incorrect. I asked them numerous times to just contact UPS to make sure as my wedding is in 8 weeks so if it something more than just a customs delay then it needs to be dealt with as I cant afford the time. They flat out refused to contact them and told me I have to wait it out. No resolution what so ever and now I am to wait till whenever to see if my package magically appears. It was scheduled for delivery today and UPS says that they will not contact the sender until it has been 2 weeks and the sender says they will not contact UPS, until UPS contacts them. So now I have to make other plans for my wedding centerpieces as this was the final piece of the decorating and now will not get it in time to do the prep work I need to. I now understand why they have the worst customer services ratings ever. They just want your money, have no care about their customers.
If I had read all these complaints before I made my purchase, I would have never ordered anything from them. However I just received my package from them and it was absolutely perfect. There was nothing wrong with my order at all. I went on line to write a review and found this. And although there's nothing wrong with my order I'm going to have to find someplace else to order the remainder of tablecloths and chaircovers needed because these reviews are really freightning.
I ordered 6 (120" round) tablecloths, 6 (90"x132") tablecloths, 10 satin (20"x20"), and 6 Charger Plates
There were no stains on the none of the linen and no scratches on the charger plates. I must have been lucky
I COMPLETELY agree!
I ordered silk flowers and decorations on 15 July which I needed for a Debutante Ball on 13 August. I would have thought a month would be enough time for goods to arrive. My credit card was docked two days later and a month later the BAll is here and nothing has shown up. I contacted the company and they assure me they have shipped the goods but unfortunately can't track it so I am out of pocket by $100 for goods and $50 for shipping and I havent received the goods on time and had to buy them again. When and if they do turn up they are utterly useless to me. Don't use this company, they don't care and there is no comeback
Totally agree! I feel the same way ~wish I had read all the complaints first! I ordered 36 votives and 10 of them arrived in tact! The others were broken due to poor packaging! and the roses were crammed into the box causing some of them to be deformed! I attempted to get a refund but they only wanted to give a store credit! I told them I was gonna dispute with my cc co! When I told Crystal(online chat person) that was my intention she signed off the chat! Again, I only want credit for the 26 votives and I don't feel this is unreasonable! Whatever you do shop elsewhere!
i just ordered a 6 tier cake stand for my party and only received two piece's and its only a two tier nothing what i ordered on this web site they suck i rather go to a swamp meet and buy my items i need then order from them they should shame of them selves for taking advantage of hard working people those ### excuse my french whom ever is reading this but that's how i feel shame on ya ya creations
AFTER MAKING A PURCHASE AND BEING SHORTED OF 2 TABLE SKIRTS
I FOUND THIS COMPLAINT BOARD..READ ABOUT CAMERAS NOT WORKING.
WENT TO MY PACKAGE AND TORE OFF THE DESIGNING OUTER CARTON
TO FIND... A USED-BROKEN- ELECTRICAL TAPED - NO BATTERY-FILM REPLACED-1/2 OF THAT WAS ROLLED IN USED SIDE AND INDICATOR SAID #2..OH HOW NICE
HAVE FUN READING THE SMALL PRINT ON THE BOTTOM OF DESIGN CARTON
limit of liability: This product will be replaced if defective in manufacture or packaging Except for such replacement, this product is sold without warranty or liability even though defect, damage, or loss is caused by negligence or other fault. Since color dyes may change over time, this product will not be replaced for, otherwise warranted against, any change in color. DEVELOP BEFORE 12/2013 /CAUTION::: TO AVOID ELECTRICAL SHOCK, DO NOT OPEN CARTON..HA HA
ALSO A LABLE ON CLEAR WRAP SAID..MADE IN CHINA
P.S.
WHERE IS THAT DATELINE INVESTIGATIVE REPORTING
WHEN YOU REALLY NEED THEM.?
This company is fraudulent. I ordered tablecloths in the wrong size and color and was told to reorder them and ship back my first order.
I shipped back $448 dollars worth of linens and was only refund $128. They would not refund my return. I sent back 96 chairs covers and they never acknowledge that they had received them. They have no number to call. I have contacted the Attorney General, Better Business Bureau, the City Investigator and their local Chamber of Commerce. Do not buy from this company. A few of the gold overlays were stained with black smudge marks! They are thieves and will steal your money!
I got an invitation from my friend who own the strip mall in Chalmette Louisiana to open a store with him sometime this year, I was so excited thinking and planning; how and what will I do. On April/2012 I was looking for a wholesale items to order and make my own arrangement. I went on line to researching and I found Ya Ya Creation, my fault was I trusted the establishment immediately without any hesitation, purchased my order on line for the amount of $648.14 via Paypal then received the items after a week or so but then I had a phone call from my friend that we no longer will open the store and I immediately went on line to find out about instructions how to return items, well it first said the items should be in good condition (I didn't open the box) 75% will be refunded. Well, I don't have a choice but to return it than loosing the whole $648.14 + I spent $159.00 for the shipping since it was a huge box.
After a couple of weeks they sent $533.01 to Paypal and for some reasons the refund went back to Ya Ya Creation, I sent the invoice and the proof of purchase and told them what happened never heard from them up until this time. After all I've been through try to get my money back my effort, time and money I'm so disappointed with Ya Ya Creations. Lesson to learn big time:(
I'm still not giving up, I will fight until I win my money back.
I will never order from ya ya again.I ordered pillow boxes for my mom and dads 50th wedding annivresary party, had them ingraved and they came quickly, looked great and was happy. Spent the whole day filling 200 of them. I ordered them on the 29th of September, received them around Oct 2 and filled them on Oct 10th. The party is on the 27th of Oct. I was getting everything ready in one place to make it easier to load on that saturday and happened to look in the box with the pillow boxes in it and guess what? The sides of the boxes are all unglued. Not just one or two boxes but almost every one of them. I have not heard anything from ya ya as of yet on how they would like to correct this problem.Never again. I know I did not fill them to full because I only put 6 small tootsie rolls in them. I wish I had read the above stories before spending my mony. They should be held accountable for there actions.
I ordered some ribbons and never receive it . This company is fraudulent thank I didn't spend a lot money because I wasn't sure for that store.
###...gave me 200 chair covers with 146 completely marked up so bad that the best commercial cleaners in the world couldn't fix the grease problems. I didn't return the items since I had to repay the S & H charges which totalled $189.00 dollars (that I already paid to get it in the first place). Then (if they would exchange it) I would have to pay the new S & H again to get it back to them and then again to get it back to me in my country (Canada) again. See something developing here? How about this...they screw up orders and scam people by making them pay and repay shipping and handling on BAD ORDERS. On top of that, they had noone to speak with about this, and the chat line person just says "they weren't marked when we sent them out". What kind of people sends out ### like that to customers? What's happening here? Are the people working in this company using the products for their family weddings and restocking the garbage back to their company? At least have the good God-dammed sense to clean the ### before they repack it. DO NOT ORDER FROM THEM. THEY ARE RIP-OFF ARTISTS.
I have been trying to contact this company for a return and no one answers the phone. This is the worse customer service I have ever had in my 50 years. This company should be avoided, I agree.
Wow! What I find particularly disturbing is that most of the people here seemed to have spoken with a Sabrina, almost as if there is only one to two people answering the phones at this place. Bad.
My problem is I paid for expedited shipping on something, and they sent it UPS Ground. Now, I won't get what I ordered in time, plus having to pay expedited shipping on top of it. I came across this site while looking for an actual phone number for this company. Took a lot of digging around. Now that I have read all of these complaints, I see it is probably worthless to call. However, what I will do and would advice others to do, is see if you can find the names of some top executives at Ya Ya Creations and send them each a personal letter explaining what you experienced. I Intend to ask them too, why there is no customer service phone number given (live chat is worthless if you do not have the computer capability) on their efavormart website. Probably really an overseas company?
It's really bad to see so many complaints against this company, I ordered many times from efavormart.com in the past few years and never received any stained or used tablecloths, they were all new. Yes, sometimes, I did received wrong colored items, but they replaced it with the right ones within 7- 10 days without any additional charge.
I did saw many reviews about stained tablecloths and broken items, but none with the pictures, I will surely post one if I do get any stained tablecloths. I read somewhere that these guys get around 4500 orders a day, and if they are so bad, then the form would have been flowing with reviews by now.
In my personal experience, we all have good and bad experience's in life, but one instance or one bad behaviour doesn't make a human being totally bad person. I think, I am the odd one out among you guys, but, I am purchasing for my decoration store for the past 3 years and never faced any issues as such, and whenever there were minor issues, they were resolved promptly.
Yes, their email system is slow to respond, but chat is really quick.
Many of my customers complaint about stained tablecloths 7-10 days after their event is done, but I deny their request, as I send them new ones. This is the norm with every company.
As an unhappy customer, I spoke to one of the reps and they seemed to use copy and paste for all their emails, not clearly understanding any questions we the customer ask at all. I've gotten the SAME TEXT three times in a row, no alterations about my problems with their products. They dont want to admit they are wrong about anything because they would have to fix it. And to them it doesnt seem like shipping out our products in time is important, so I would not trust this company with any events whatsoever. Please be aware, the reps you email are most likely overseas as the english is terrible if it isnt copy and paste. Plus it looks like products you place in your cart can go Out of Stock at any minute, or may already be out of stock. They wont admit it was their fault if it is. And glass products?! Received 6/6 pieces broken and wouldnt reship at all. Only offered a PARTIAL REFUND and no shipping refund, even though all of it was NOT packaged properly. No paper or anything, just glass on cardboard on glass on coardboard. Terrible company. All the reps are extremely rude!
I agree. first now does any legal company not have working phones. go by so many names Report them to comsumers affair and spend the 50.00 and take to small claims court. report in your state there state credit card state or bank what ever you paid with
I ordered the 8 tier cake stand from Efavormart.I was billed by Yaya Creations, and the Tablecloths factory delivered the product.This company has many different companys which should have told me something. Upon arrival every single plate for the cake stand was either warped or chipped. I immediately contacted the company and they shipped me all new plates. One week later they arrived.And 6 of the plates are again warped and 1 additional plate is chipped. Again, I immediately contacted the company. They respond with "so sorry, we dont normally refund but in your case we will make an exception". I told them I appreciated them refunding the money I paid for the 8 tier cake stand.And our conversation ended. I log into my Paypal account and am shocked to see that they refunded less that half the cost of the cake stand. I contact them again, they say they refunded a partial amount and that if I wanted to ship it back to them they would take a 20% restocking fee (because they intend to sell a damaged product to someone else) and refund the rest of my money and that shipping was my cost to bear. By the time I lose the 20% and shipping it would actually cost me more money than I am even due back.They sent me a garbage, useless, uneven, unstable product twice.And have no intention of making it right and doing the right thing by their customers.I would not recommend this garbage company to anyone ever!
I agree this company is not one to deal with. I purchased baby bottles for a baby shower what I got was a unusable size and tried to return them. I ask for a return label because the site said it was cheaper to do that. They want over $10.00 for a return label and a 20% stocking fee which is ridiculous. So of course they make it so you won't return any item your not satisfied with. They say sorry and think that it is ok that they take advantage of people in such a way that they can't do anything to make it right. Bad, Bad Company rules. A lesson learned do not deal with this company.
Wow, am I the only one who has not had an issue with this company?
I have been purchasing for our event company for the past 8 years with Efavormart, and have spent around $50, 000 with them so far.
In 8 years, we have never had an issue with hundreds of shipments.
We in fact, just received a shipment today...all is good with that one too.
I don't disbelieve what people are saying here, but I have yet to have a bad experience...guess i am super lucky.
I got a brand new debit card the second week of May 2016. I went back and reviewed my transactions like the back said and this is the only company I ordered from online, and now my number has been stolen. Had two attempted charges in two different states. DO NOT USE!
I just placed an order today...will see what I get. It was a very simple order so I will not cancel it...LOL
Please do not order from this company. I had a horrible experience with them. Bad customer Service, bad business. Wrong spelling, crooked printing on the name(s) no spaces in between names for personalized items.