Zaxby's
Reviews and Complaints

I ordered five piece chicken finger platter with honey mustard sauce and coleslaw I paid 9.00 . The tenders were burned the coleslaw looked like it was eaten out of they gave me zaxby sauce instead of honey mustard. The fries were burned. I work down street and couldnt take it back. Im pissed i couldve got a plate down street. I want some form of compensation

My name is Lictory Booker i can be reached at [protected]. I went to the zaxbys in Marion AR. . I ordered a grilled chicken sandwich combo the chicken and the fries were to salty. I am at work and I cant take it back and its two salty to eat. Will someone please contact me about this matter. Any one that look at the pic can clearly see there's to much seasoning on those Fry's.

First let me say I love Zaxbys french fries when they are hot and fresh and tonight I requested hot french fries and I was told they were not willing to cook any because they weren't ready yet. I don't feel that is good customer service. All I really want is good customer service when I go to a restaurant all I wanted was hot french fries and this isn't the first time I have received bad customer at this location.

This was the first time I have ever been to Zaxby's and so I decided I would stop on the way home from work to the new store that just opened recently in Sanford, Florida to get something for dinner. I went through the drive-thru which was really slow, I ordered the grilled chicken meal with fries and a drink, an order of onion rings and a brownie. When I got home and starting eating it, I noticed that my grilled chicken sandwich was soggy and the chicken was burned on both sides and my brownie was as hard as a rock, couldn't even bite into was scared I would break my tooth, now that's pretty bad, so I ending up just taking the bread off my sandwich and peeling the burned part of my sandwich and just ate what was left. So very disappointed in my first visit to this store.

I don't understand... I ordered a House Zalad, fried with ranch dressing and a large unsweet tea. When I arrived back to work and looked at the receipt, it also had a line item "hardboiled egg, [protected]@.50 each, $1.00". I had not ordered any hard boiled eggs so I called and was told "only one comes with the salad" when I told them I had not ordered any but even if I had, would that not only be .50 cents extra? I was transferred to someone else who said that the salad did not come with hard boiled eggs so they had to charge me for them. I, again, explained that I had not ordered any and he said I could come back and they would remake it. um... I was on my lunch so could not. they did not offer a credit on a future order or a refund.

what's up with the eggs?

My wife ordered two orders of wings and things she asked for sauce never received a single sauce on top
of that she drove back to the same location to only be disappointed again employee poured out a ranch into a cup they literally gave her one ranch and one zaxbys sauce for 2 ppl
The chicken was salty and fries were over season and saggy I have never experienced such an awful service in my life the employees are really ignorant and rude also the manager doesn't seem to care, first experience at zaxbys was good at a different location but at this one never again in my life will I go there
(920 Martin Luther King Jr Pkwy, Durham, NC 27713)

My husband and I went to Zaxby's in Greensboro, Georgia last night (January 11, 2018). My husband ordered the Zaxby's Club and I ordered the boneless wings and things. I wanted to complain that the chicken strips for both orders looked and tasted as if they were left over and was refried to warm up. Very tough and extremely dry. Also the fries seemed to taste as if they were left over and reheated as well. My husband and I live in Greensboro and we have eaten at Zaxby's many times over the years and this is the worst it has ever been.

I have relocated to the jasper Alabama location and had several problems with the store and the quality of there food. We purchased 2 meals on 3 occasions and 2 times had to have our meal replaced. The sandwiches were drowned with sauce and soggy. And the 2 replacement the wings were not right and chicken was not even hot. When we had it replaced it was replaced with dry toast on one and burnt toast on the other. Fries were not fresh and chicken was extra dry! I am furious. And three manger is very unprofessional. I fed the last replacement to my dog. I wish i would have taken a picture. Not sure if i will ever go back again.

I eat at zaxbys a lot but tonight was the worst the fries were cold and look like left over culls and chicken tenders were cold and tuff. And the employees were all talking and dancing and not doing there jobs. We walked up to the counter and one of the guys told the cashier customer at the front she looked and then turned back around and preceded to dance. My 10.00 gift card was a waste😡

Good Morning, To Whom It May
I Shantavia Jenkins and employee at zaxbys has been humiliated by this older man since he came to zaxbys, He not trained very well for the position he's in, He caused all his team to walk out on him because of torcher of wanted to have authority his authority skills are ridiculous...Our Alachua Zaxbys store close at eleven on Friday nights, I was fired at one o'clock in the morning because I wouldn't keep mopping every footprint up off the floor after he had done check me off...I just don't understand.I love my guest and my job.I don't think it's right that he be so mean and rude to people.he never off work all he do is torcher employees to walk off and people really really need there jobs can someone please get back with me on this his ASSISTANT MANAGER even walked out because of him HELP US SAVE OUR JOB PLEASE...

Went through drive through at Zaxby's ; received order and left. Once I returned home realized I did not receive change back. The change due was $10.00, had it not been this much I would have let it go. Called and spoke with ? Manager who gave the impression I was lying when I spoke with her. explained to her the situation and was told once they counted the drawer for the night they would call me the next day and let me know what they found. This occurred on November 2nd; I am still waiting for a call.

Called out of work yesterday and they told me to find a replacement or I'd be written up. The store is so short staffed that nobody wanted to work on one of their only 2 off days so I was gonna accept a write up even though I had never been written up in the year and a half I've worked there. Showed up to work and my name was crossed out and somebody else was working for me. I asked the manager and she said well you didn't find a replacement. I told her I was told I would be written up not fired and she shrugged her shoulders and said we decided to terminate you. I've called out maybe 3 times the entire time I've worked there and other people have called out for less and have never been reprimanded!

Went to the zaxbys in walterboro sc and ordered through the drive through got up to the window and she gave me my food and rang me up I realized it was the wrong food so they rang up the right food and said they cancelled the other order but still charged me for both on my bank account and the right food was less so now I'm charged for 2 meals and only got one.

The building was disgusting when I walked in. There were roaches crawling on the table, trash on the floor & the drink machines was not working. I asked the Manager Ms.stepanie could she fix it but she never came. The food was TERRIBLE ! The chicken fingers tasted like they were cooked in burnt grease. I asked for a manager but then again one never came. An employee tried to get their attention but they ignored them to. This was one of the worst zaxbys I have ever been into hands down

This is my 2nd time coming back to get my order replaced and this will be my last time going to zaxbys I ordered a kids meal and two 5.99 meal with drinks and a side of onion rings both times everything was cold and hard to eat my order came to 23.85 and it was so bad we had to go to burgar king to eat which costed me another 28 bucks like I said everything was so cold the Bread was not fresh it was hard like a rock fries cold and chcicken cold l I'm e it came old of the cooler

On november 9, 2017 I went to the zaxbys location on walton way in augusta, ga at approximately 9:55 pm and when I pulled up to the drive thru I sat there for about 2 minutes before a young lady answered... She didnt greet me like normally welcoming me and stating her name and the location but instead said yes in a kinda sluggish way I then placed my order and waited for the total but then she came back on the speaker and said oh mam were closed and I said but you just took my order now your closed but she never responded I sat there for another few minutes saying hello but by then 2 more cars pulled up behind me so I pulled up to the pick up window and a male employee walked by the window and I said could you please give me the name of the manager on duty he never responded but just walked off the 3rd car in line drove off behind me but the 2nd car stayed in line then a female employee walked by the window and began to wipe off the drink station and I was yelling to get her attention the whole time but she ignored me it wasnt until after I blew my horn at her she turned around and looked at me I said I just want the managers name that's on duty tonight and she walked off like the previous male employee after about approximately 8 minutes a ms janie who im assuming was the manager on duty came to the window and I told her what happened and I said even 2 more cars pulled in after me because they thought their orders would be taken since we got in line before 10 pm but she refused to take my order and stated that they went by the clocks inside of the restaurant and that the clocks were different from mines I said yes its after 10 because I sat at the speaker for 10 plus minutes of course it was after 10 I then asked for her name and she said ms janie then I asked for the cashier's name but she refused to give it to me and said it was up to the cashier if she wanted to give out her name she then slammed the window and I drove off ive never been so disappointed than with the service I received or in this case didn't receive on this night ive always received excellent service from this location and have never been more shocked and disappointed not only in the cashier but the management

I was At Zaxby's today on N. Main St. in High Point North Carolina as I was there I was going through the drive-through to order a bag of ice and a milkshake I was not aware of what flavors they had due to it not being on the sign I asked for a chocolate milkshake and was told by the girl that there was not a chocolate milkshake and to pull up to the front she totally neglected what I was asking and wanting and continue to tell me what the price of the ice was I then got upset and confronted the person in the car with me and she took it upon herself to make it her business what was said and was not going to serve me because she could not handle it due to her intolerable attitude the manager then proceeded to tell me the flavors and was not very nice about it either they proceeded to say rude things to me and about me and another employee got involved sticking his head out the window and telling me what I should and should not do therefore my milkshake was watery and messy and not very good because of the lack of service I am so upset that a place that my family goes to everyday treated me like crap I hope there will be something down

My friend and I went to the Zaxby's in Bremen, Ga - 135 Highway 27 Bypass On November 7, 2017; worse experience I have ever had.

It was 9:16pm (store closes at 10pm) when we arrived; all the chairs were up on tables and a worker was sweeping the floors (stirring up dirt). I ask him when we arrived if the business was closed. His response was "No we closed at 10".

We placed our order; asked if it was to go or eat in; we stated eat in. When our order is ready it is in a to go container and a bag. I am sorry what part of EAT IN do you not understand?

Trying to remain calm we sat down to eat (or the opposite side of the restaurant from where he is stirring up dirt). After we started eating the employee that was sweeping came over and told us we needed to move to the other side; he needed to mop. We told him NO he can wait until after we are finished. He got an attitude and walked off.

I went up and asked for the manager on duty; to my surprise it was the employee sweeping. He came over I explained to him how unprofessional and unsanitary this whole experience was. He told me that was how things are done. Very rudely told me to call his corporate office if I had an issue. Later came to the table and handed us his GM's name and number and told us to call him. Also said his name was "Marcco with 2 C's; make sure you spell it right".

We left and he stood in the middle of the parking lot and would not move just waved at us and grinned when we had to drive around.

If this is the kind of management material Zaxby's is looking for; my suggestion is to close all locations. Worse ever!

I'm sick Of the constant back stabbing this store has, the managers are constantly talking nasty with other employees sexually, they speak ill about others to others.
The managers don't help us with anything. They stand around and gossip or sit in the office and talk on the phones to there boyfriends and girlfriends. The acting GM does nothing but talk about everyone she works with, and is always on the phone with her abusive husband instead of helping us out. I'm a crew member I shouldn't have to work harder then the managers .

I ordered a 6 piece chicken finger plate with extra fries instead of coleslaw and I didn't get what I asked for. There was coleslaw in there. Only 4 chicken tenders and it was extremely cold. And I also ordered a house salad with fried chicken and they didn't even put it in the bag. Also, they didn't bother giving me a receipt at drive thru and they were rude.