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I too have had problems with this company, although not so much with faulty merchandise being delivered. I created several shirts - the only non-text item on them whatsoever was a piece of artwork I designed myself. Within 3 weeks I received an e-mail from zazzle stating that 'somebody' claimed it was their 'intellectual property' and they just arbitrarily removed it without any investigation or even asking. I wrote them back informing them that it, in fact, was not somebody else's and requesting a name and contact info for this person/organization's general counsel to file charges of copyright infringement and slander.
All this 'Erik' with Zazzle's 'Content Management' provided, after 6 e-mails requesting the full name, address, and any contact info they were provided, was the name of a company (Affinity Consultants). No proof whatsoever that they owned my design, nothing specific on the shirt that supposedly belonged to them, just their name and the claim. After visiting their website, they're an environmental protection consulting firm!
Anywho, if you guys are trying to find a better way to get in touch with Zazzle, why not contact their management team (contact info is listed below, including home address and phone number so you can get in touch even after those pesky business hours when their minds are fresh as they relax in their $1.1 million dollar homes).
The complaint has been investigated and resolved to the customer’s satisfaction.
Worst company in the world. Placed a large holiday order, spent hours making the designs and photos. Called them by phone and emailed to confirm no problem.Lied that had processed and shipped product. They had a problem with 1 item, and cancelled my entire order less than 1 week before xmas. Complete liars.
I ordered a t-shirt ($28) with Nelson Mandela's picture and some words about education. White on black. The white outline and the words were poorly printed and running. I have tried six times to call them and they never answer (even after holding for 30 minutes!) nor do they respond to Emails which I sent four times. I THINK THIS COMPANY IS A FRAUD. Any positive comments (if there are any) are made by employees. I don't see how this company can continue with all these problems which they do not seem to care to fix. I advise customers to NOT ORDER from Zazzle. We should put them out of business.
I just received my order from Zazzle.co.uk. A bit late ? Maybe, about 2 weeks delayed. Dissatisfied ? Hell no, man!
Why all the fuss about Zazzle being a scam anyway? My order got a bit delayed, and when i googled "Zazzle scam", i was shocked from the amount of information available online in regards to the subject. I ordered two custom hoodies. The quality is wayyy better even than those of Adidas, which i checked at the local shopping mall a few days ago. Size is perfect. I STRONGLY BELIEVE SOMEONE IS TRYING TO SABOTAGE THE COMPANY. Don't believe them. The staff answered my emails, after 2 days, and even offered a free replacement in case my order got lost, which wasn't tracked by the way, and they are not obliged to do so. I am ordering from Zazzle again.
Honestly, having designed with the company for a few years, everything's fine. Their content review process is a bit flawed (I've had content removed erroneously as well) and they seem to pick and choose similarly who they want to promote on site, but they clearly are a fair, straightforward, and honest company with everything else. Any issue, I've had with orders has been resolved and any other financial issue I've seen people complain about has been resolved to the best of my knowledge. I think it's just growing pains and ironing out unprofessional loose ends. Every company has them and it's a newer market type with a large degree of products, customization, and the problems that may arise from those. The designers who work their butts off there deserve your business and Zazzle is the best place for unique products, customization, and ease of usability for customers. It's also one of the only places that can help a dirt poor artist try to make a living if they work hard enough at it.
This company has failed to give me a refund on an item that was never produced due to copy right issues 3 months ago! I'm still waiting. They are a disgrace and make me sick to my stomach that they can even call themselves a company. They were happy to take an instant bank transfer back in January from me, but since then have come up with all sorts of BS to try and get me to give up...I guess they do this to multiple people every year and lots just give up and bingo, champagne parties funded for these crooks. They must use people all around the clock to make up their fake 5 star reviews on here and the rest to con and BS people so they give up trying to acquire a refund. I will do my best to report this illegitimate business to the relevant authorities and may karma catch these pigs up who are conning hard working people.
I have had Zazzle remove my work numerous times because of some supposed copyright infringement. I am getting suspicious as three of these items have sold, but when I check my sales, those have been canceled. Could this be a scam to collect money on products, but not pay the artist? I don't know, but I put a lot of hours into everything I have posted, plus the time setting up a Zazzle store. I am ready to close out my account with them. I do much better with Red Bubble.
Yes, I was also charged through PayPal, no doubt! It's states you will be given the chance to opt out before you are charged and I was not notified and not given a chance to opt out. An unauthorized payment was charged on my PayPal account.
I ordered t shirt for daughter . In addition to charging $25 for the t shirt, they charged $24.00 for shipping and handling! To add insult to injury I just realized theyve been charging me $9.95 automatic renewal for zazzle black for the past two years! I spent over 1 hour going through the website and it is impossible to find out how to cancel the automatic renewal. This is definately a scam!
ok so this isnt a complaint. I ordered invitations my daughter designed herself from this website then saw all the complaints on this website and was so scared I was going to get crappy invites. I received them today and they were beautiful! they were exactly what she designed and looked perfect in every way when we received them. It took me four days to receive them from the day we ordered them. they were packed well and were delivered in perfect condition.
Their printing is AMAZING! Bright, crisp and lovely. I always get Christmas cards from them and get rave reviews from the people I send them too! Thanks for putting a POSITIVE "complaint". :)
Interestingly enough, when I was asked if I was satisfied with my experience and clicked "no", I was brought to an invalid link. When I clicked "yes" I was brought here. hmmm. Well, after a bad 2010 experience in which my 10 not customized christmas cards took over a month just to ship, I thought I would give Zazzle another chance. This time I placed another order of about 10 or so Christmas cards. I received the cards. Yay Zazzle...Ohh, but the envelopes. I was mailed fewer envelopes than the cards I purchased. Come on Zazzle. Booo Its a shame because I think the cards available are quite clever and cute. They just make it near impossible to mail them out to your kith and kin without a hitch.
Received a defective product -- tried to review it but the review wouldn't work. They still haven't adhered to their return policy and provided me an RMA envelope to return the product. Ordered a custom VT Hokie lumbar pillow and it showed up with white, bleached specs all over it ... so disappointing.
Hi Tom,
We are sorry to hear that your experience with Zaggle was not up to your expectations. Our aim is to provide the highest quality services to our customers. Please share your contact details and location with us. Our executive will get in touch with you at the earliest to address your grievance.
From,
Zaggle Team
Zazzle took my payment and RAN. After I was making many sales they closed my account ...not only took the customers money took my cut too. Shame on your Zazzle... Let's create a Class Action Suit against Zazzle...How can you close someone store and take their money from months and years of hard work? But yet you took the money didn't you Zazzle from customers! Spread the word Class Action Law Suit
Zazzle auto renewed the zazzle black without my authorization... As if that was not enought... Zazzle does not let you remove your credit card information so they can find illegal reasons to charge your credit card!
I became a seller at Zazzle in 2007. Have made the company in the hundreds of thousands of dollars. Have had issues over the years with a forum and moderators who are indifferent to many personally and have gone on banning spree's and insult and post about the person on the forums they do not like ( I have hundreds of these posts). Three of my so bans from the forum were lied about saying it was my browser. My last one something for a reply I got from support I posted to answer a forum question was told I could not do that and was banned from the forum, no biggy many are, .
However, almost a year later, I tried to contact a member of the forum as I cannot post there about a post I thought she wrote same name (only two people with this name) and was asking her about another place we worked online which is talked about all the time in the forums, with no objection from Zazzle. Accidently I sent it to the wrong person same name and it was sent through the artists store (Contact Seller link). It also contained concerns on the forum about referrals not being credited but give to Zazzle another concern of many artists. Again publically both issues are talked about on the forum.
So Zazzle after 12 years sent me a email saying my stores of over 5, 000 products hand designed were removed for what they claim was "Poaching". I wrote the person I thought I had and found out it was not her. So I wrote the person a amends and that the message was not meant for her, . I also spoke to the person it was intended for and she confirmed we had in the past talked about this other company and i was not poaching her either.
Several years ago they took down thousands of my designs that they never again gave me the chance to discus. I had to fight for days for them to stop and listen to my side. And was allowed to put them back up but it was to late I lost 7 years of rankings and never was able to recoup. I went on did not cause any problems about it or look for legal remedy. But this again is showing they have it in for me personally.
After sending this to Zazzle they have refused to review it, and now refuse to send me my pending earnings and a doc on all earnings I have made for my records as I can no longer see them/
I am pursuing legal action and that person in the process of contacting the owners if Zazzle does not reply within a time frame we have established giving them more than enough time to reinstate my 12 years of work and earnings as seniors we need, worked hard for and depended on.
This is total disparate treatment which we are giving Zazzle the benefit of the doubt as being unintentional treatment until we can conclude they are not going to answer which so far have not.
It is shameful what they have done to a 79 year old man and he is not alone, have seen this happen to several people they just do not like.