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4.3 9 Reviews 129 Complaints
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Zazzle Complaints 129

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6:24 pm EST
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Zazzle Never got my item

So I order this custom made T-shirt online to give as a gift for Christmas at the end of November. Here it is almost Christmas day and my Uncle never received the package. I had it shipped directly to him and every other package he has had shipped to him has made it, but not Zazzles. I write them and was promised to be contacted within 48 hours. Nope, nothing... I hunted online to get a direct number to talk to a live person, on the line forever and nobody answered the automated music, running my my minutes on top of everything else. I have so far wasted my time, my money, my minutes, and have YET to talk to anybody about my issue... I will NEVER EVER USE THEM AGAIN OR RECOMMEND THEM TO ANYBODY! They just practically stole my money!

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5:22 pm EDT
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Zazzle Racist products

While starting my Christmas shopping and surfing the internet I came upon Zazzle.com. I'd been looking for Sock Monkey shoes and came upon a real racist item that reads "Finally we have a face to put on the food stamp" the picture on the stamp is a picture of President Obama. Why would anyone with any self-worth/respect but this kind of trash. This is the last time I will ever look, much less shop on Zazzle.com and I will pass on the message to eveyone I know!

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mimi6969
Miami, US
Dec 12, 2011 5:59 pm EST

There are more people on food stamps now than with any other President. That's not racist, it's a fact. If Obama has
his way we would all be on food stamps and completely dependent on the government.

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Tong G.
Little Rock, US
Nov 22, 2011 4:18 pm EST

Zazzle is not racist, you are just an idiot. It's called free speech ###s! If you do not like then do not buy it, but no one cares about your complaints because you did not like the design or humor.

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AAPhil
Toluc, US
May 16, 2011 8:22 pm EDT
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Oh, you people are nuts. Could it be a dig on Obama's policy to make everyone dependent on the government? Sure could. But because the man is PARTIALLY "black" you have to jump on the race cart. Come on. Maybe it's just because he's not as popular now and people find a good way to capitalize on this. Get over it. Really.

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Zazzle IS Racist
US
Feb 15, 2011 1:12 pm EST

VERY racist! Zazzle picks favorites and allow their sellers to design KKK stuff, monkeys that says "I'm black", products with the word ###, and other racist stuff. But they do not allow blacks to design stuff like a black woman with a big butt while they allow designs of nude white women, etc. etc.

VERY racist company that needs to be protested against!

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Peace and Quiet
US
Nov 06, 2010 7:28 pm EDT

I don't get it. What makes food-stamps racist? It could be that the customer who posted this product on Zazzle is a racist, but unless you personally know that person, how could you tell that?

It could also be that, like Glen Back, you think Barak Obama is a racist and therefore any products featuring him must also be racist. That is just silly.

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12:30 pm EDT

Zazzle I will never order from them again

This review is more of the business rather than the shopping. Zazzle said the order would take 5-12 business days to ship. I am now on day 13 and counting.. and can't give the item I purchased as a gift. Their shipping takes longer than they promise. When I complained to their customer service, they admitted that it has been seen to take an additional 5 days ... but they don't make that clear on their website.

I will never order from them again.

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Darucce
US
Jun 03, 2016 8:34 am EDT

I ordered 2012 Christmas cards in early November. They arrived and were printed crooked. I requested a return and replacement cards before Thanksgiving. The request was granted and I received an email that they were being reprinted and would mail out soon. It took two more requests and a phone call (with a 15 minute wait) to apparently actually get the cards printed. They are now in the mail and tracking to arrive on Christmas Eve even though I was assured by customer service they would arrive immediately by courier. Horrible experience and I will never deal with zazzle.com again.

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rcastentman
US
Dec 23, 2010 11:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Well my stuff wasn't personalized/engraved or customized. It was standard stuff from their website. From the time of the order, Dec. 2, to delivery today, took them 21 days. I wanted the stuff last weekend and it was promised by then. There were multiple email messages to me explaining how sorry they were and how they expedited everything so I'd have them in time. They sent them UPS and it took 8 days because they "forgot" to expedite the shipping...as promised. Now graduation is over and I've got 3 items to give to the graduate on Christmas rather than graduation day. Oh well. I will NEVER order from these bozos again. Certainly there are other t-shirt companies out there who actually live up to their promises.

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rcastentman
US
Dec 22, 2010 1:49 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Exactly the same thing happening to me right now. As soon as I get the stuff, which I order on Dec. 2...and it's now Dec. 21, I will block them from ever sending me an email or communicating with me again. I will also post notes stating my dissatisfaction with them on my Facebook and every other web site I can find. I contacted them several days ago and was promised expedited delivery...and that turned out to be regular delivery or worse. The package was supposedly sent from California last week...and won't be delivered until the 23rd. They make a lot of promises, eventually deliver, but not up to their promises. Buyer beware.

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11:30 am EDT
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Zazzle Zazzle.com stealing my shop's traffic & profits

Does Zazzle, and Cafepress' founders have a license to steal from Americans? Click on my Zimbio blog URL to read and witness a huge con being ran on one of the poorest citizens in the U.S. in me who survives on SSI.

Jeff Beaver is also a Stanford alumni to the founders of Google who helps Zazzle in their scamming with internet traffic to the clone pages of (some) merchants Zazzle gift shop. Zazzle, MySpace, and Cafepress are all cloning my gift shop's pages. I want to audit, and sue them all.

All I need is a financier who will partner up with me and pay to file a 30 million dollar lawsuit against both Google, MySpace, Cafepress, and Zazzle.Com, for what they are doing to me.

I can't believe our Government is allowing these arrogant thieve to rip us shopkeepers off. I suppose we must deal with it in our way. They have no idea when judgement will come koncking at their knees. I've been promised that I will be paid for all my labor.

Forward this page on to a national news media, or reporter, who could blow up a juicy story such as the one surrounding me. Learn more by clicking on the link, below.

http://www.zimbio.com/Collectibles+and+Memorabilia+Auctions/articles/fiCGaLR3jPh/Jeff+Beaver+Zazzle+Com+Up

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Jeny2013
Phoenix, US
Jun 09, 2013 12:22 pm EDT

Very interesting those serious accusations against Zazzle and Cafepress. I would like to know more about this problem.

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12:54 pm EDT
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Zazzle Entire account deleted & non-payment for sale

Response to awareness of other disappointments with zazzle.com found on complaintsboard.com -

I am an artist whom had signed up with zazzle hoping to find an alternative sales resource. I too had a complaint against my use of 1 free image I put on a postage stamp.I had used a few free images that passed their screening for their 'keds shoe's' contract, all other art was mine. My hard drive died about 2 months ago it took 3 weeks before I was able to aqcuire & install a new one.Finally back online I see my email had three notices from zazzle & regarding 'their' issue with the stamp.The third notice stated they tried to contact me & deleted my account within three days.If i were sick or injured i don't believe they tried very hard at all to contact me because they also have your phone number!Also why delete the entire "approved" revenue generating products for one 'not yet verified' product seems very extreme and over the top to me.I guess it's because I'm not famous and rich like them.If I were famous like some of the celebrity designers they have on there i'm certain they would extend every courtesy toward maintaining my designs.I did sell 1 child's apron that my mom bought for my niece and I have yet to get payment royalty for that sale!I'm not happy with them at all, I called several times, the customer service don't know the zazzle administration & all they say is email them.I got zero response from several emails sent to them.I will re-register with them to give my art another opportunity to be purchased by those that want it.If this sort of problem occurs again you will see my complaints again and I may go further than this site.I appreciate the 'ComplaintsBoard' existence, I will check every site that I intend to engage with that involves monetary transactions from now on, recovering from scams or unscrupulous businesses is far from my expectations of living the American dream. - M.J.

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Update by bspatrol
Oct 10, 2009 1:55 pm EDT

If any of you artist's have found a better place to sell art let me know! fit1god3@gmail.com
I now feel like i must pre-check every site for complaints & potential scamming before I get involved.With that said I'll have to put - redbubble.com / cafepress.com / and lulu.com up on the chopping block to see if they support what they advertise.

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zazzedartist
Saint Louis, US
Apr 14, 2012 1:21 pm EDT

I agree 100%. I am an artist and has had many images removed. I felt the images were still old to the client that ordered it. The image was approved but when it sold, it was disqualified. I feel they are scammers also.

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anonemus2805
Chicago, US
Mar 07, 2010 4:19 am EST

Zazzle keeps removing my products due to allegations of copyright violation. I have never used any copyrighted work. I know in particular who the allegations came from and know for an absolute fact none of their material is used in my products. My products are however satire of their products so perhaps they just dont like the satirical humor.

Zazzle offers no opportunity for artists to dispute allegations or defend their work. If they get an allegation they just remove the work mindlessly. I kept re-posting one work and it kept getting taken down until I actually got an attorney involved. Im searching for another attorney to bring a suit against Zazzle for their indiscriminate removal of work based on any allegation whatsoever without offering the artist an opportunity to dispute the allegation.

I understand them removing any work which actually violates copyright laws but apparently Zazzle knows absolutely nothing at all about actual copyright laws. Once I got the attorney involved to explain it to them on the one product they stopped removing it. I dont want to go through that with every product they decide to remove so I think a lawsuit to slap them upside the head might be in order.

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9:33 pm EDT
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Those people will suck all blood out of you! Very unprofessional and pathetic customer service. I wanted to simply make a custom t-shirt and poster for my friend's birthday. It took me a month. Why?! Because zazzle.com has incredibly rude and unhelpful content management team. They cancelled my order 2 times and had a big dispute 3rd time telling me that my...

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5:54 pm EDT
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Zazzle Scam

They have pathetic customer service, no physicall address or phone number, and they are thieves!

DO NOT TRUST their google ranking etc, and do not get any customized items done from them, they WILL NEVER REACH YOU.

They track your credit card information and store it for privacy abuse also.

ZAZZLE.COM is a scam! beware from them, do not purchase any custom made items from them.

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ZazzleZucks
US
Jan 01, 2018 8:36 pm EST

Zazzle auto renewed the zazzle black without my authorization... As if that was not enought... Zazzle does not let you remove your credit card information so they can find illegal reasons to charge your credit card!

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Triumphator
US
Mar 13, 2011 11:07 am EDT

They have pathetic customer service, no physicall address or phone number, and they are thieves!

DO NOT TRUST their google ranking etc, and do not get any customized items done from them, they WILL NEVER REACH YOU.

They track your credit card information and store it for privacy abuse also.

ZAZZLE.COM is a scam! beware from them, do not purchase any custom made items from them.

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prettyhatemachine
Brattleboro, US
Sep 01, 2012 6:41 pm EDT

This guy is probably fed up with the way zazzle treats you when you are a designer. Zazzle has a nice ::hush:: team. They don't own up to any of their actions. All most designers want is to create peacefully, and Zazzle has made it a big "bully" session. Completely disrespectful to the people who spend 30 hours a week designing content for them, and only get cents on the dollar in return. Honestly, they are creating this. All these complaints from Zazzle wouldn't be posted if they show at least a little ability to respect the work these designers do. This company takes advantage of people's time with no guaranty to anything, and you have to tolerate when they decide to delete content that took 12 hours to design and upload.. . . .and yet not paying for the time spent for trial and error. People get paid a full salary to tolerate this kind of treatment on the job, but most jobs aren't even this bad. Zazzle is going to have to own up to enforcing their use / abuse of an Policy, controling how independent contractors work, soon. You can only write off a scam for what it is, until the law gets involved. And, yes, they will stay in business, but only after a pretty penny.

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Aggravated shopper
albert city, US
Dec 20, 2011 3:46 pm EST

So where is the phone number if so easy to find? The may have millions of HAPPY customers but seem to have MANY complaints just on this site alone and the majority seem to be because they cant find any contact information.

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AAPhil
Toluc, US
May 16, 2011 8:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Is SO simple to find info on Zazzle, their address, their phone numbers and their email address for customer service couldn't be easier . . . Zazzle is a fine, quality company with millions of HAPPY customers for the few fools who can't figure out the simplest things. Don't be fooled by a fool.

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MGGM
redwoodcity, US
May 14, 2011 2:17 pm EDT
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lol its jealousy talking1 when they are official sponsors of bay to breakers 2011 and everyone knows where zazzle is located!

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Naud
NL
Jul 21, 2010 2:32 am EDT

You are wrong. Zazzle is a big and respected company. Why would they be a scam? They would earn more in the start but later everyone would know that it's a scam and nobody would buy things anymore and Zazzle would become bankrupt. There's more to earn for a legal company, because people continue to buy things and it keeps existing. They aren't a scam.

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anonemus2805
Chicago, US
Mar 07, 2010 4:30 am EST

I have complaints about Zazzle but yours is at least partially incorrect which leads me to have doubts about the rest of it. Zazzle does have a physical address and phone number.

1900 Seaport
Redwood City, CA, 94063
[protected]

If youre going to complain make it legitimate

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Zazzler
GB
Dec 09, 2009 3:21 pm EST

Good complaint if it were in fact true but judging by your post on the zazzle forum the product you tried to order featured an image which was of Johnny Cash .. which means it would never of been printed as it was a copyright violation .. as for your credit card .. no they do not store your info to abuse it .. and any monies you already payed are refunded to you .. perhaps before you start shouting "scam" and other libelous claims you educate yourself on copyrights ..

A long time Zazzle customer and SK

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11:17 am EDT
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I too have had problems with this company, although not so much with faulty merchandise being delivered. I created several shirts - the only non-text item on them whatsoever was a piece of artwork I designed myself. Within 3 weeks I received an e-mail from zazzle stating that 'somebody' claimed it was their 'intellectual property' and they just arbitrarily...

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9:27 am EDT
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Company claims it takes 45 days from sale to payment. They post "paper check" to Paypal. Two weeks have passed since posting. Still no payment received or posted on Paypal. When making inquiries, they send a "template" letter asking if account is set up properly, AFTER they've already made payment to same account in past. Zazzle.com employees stall, lie and cajole, but payment still doesn't arrive.

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About Zazzle

Zazzle is an online marketplace that offers a diverse range of customizable products. The platform enables customers to personalize items with their own designs, or choose from a vast selection of artwork created by independent designers. Zazzle's product catalog includes a variety of items such as clothing, accessories, home decor, and stationery.

One of the key services provided by Zazzle is the ability for users to use the site's tools to create custom designs on products for personal use, gifts, or promotional items for businesses and events. The customization process is user-friendly, allowing customers to add images, text, and choose from different colors and styles to make a unique product.

In addition to personalization, Zazzle offers a space for artists and designers to sell their original artwork on products through the platform. This provides customers with access to unique designs that they may not find elsewhere.

Zazzle also caters to business customers with a range of products designed for corporate branding and marketing. This includes customizable business cards, flyers, and promotional merchandise like mugs and T-shirts.

The company uses print-on-demand technology, which means products are created as they are ordered, reducing waste and inventory costs. This model also allows for a wide range of products to be offered without the need for large stock quantities.

Zazzle's website is designed to facilitate easy navigation and a straightforward design process, with customer service available to assist with any queries or issues that may arise during the creation or ordering process.
How to file a complaint about Zazzle?

Here is a guide on how to file a complaint against Zazzle on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Zazzle in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Zazzle. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, the company's response, and the personal impact of the problem.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against Zazzle on ComplaintsBoard.com.

Overview of Zazzle complaint handling

Zazzle reviews first appeared on Complaints Board on Mar 15, 2009. The latest review Zazzel is to be avoided and refuses to pay its designers. was posted on Apr 20, 2024. The latest complaint I haven't received the product after I paid. was resolved on Dec 11, 2014. Zazzle has an average consumer rating of 2 stars from 651 reviews. Zazzle has resolved 21 complaints.
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  1. Zazzle Contacts

  2. Zazzle phone numbers
    +1 (408) 983-2800
    +1 (408) 983-2800
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    +1 (800) 980-9890
    +1 (800) 980-9890
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    +1 (650) 872-8000
    +1 (650) 872-8000
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    +1 (888) 892-9953
    +1 (888) 892-9953
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    Customer Support
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  3. Zazzle emails
  4. Zazzle address
    1800 Seaport Blvd, Redwood City, California, 94063, United States
  5. Zazzle social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
  7. View all Zazzle contacts
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