Zynga
Reviews and Complaints

I am complaining about the service of the game hidden chronicles on facebook. Cool game, what with it's glitches and rules that sometimes don't make sense, but I am not complaining about the game, per se; I enjoy it, and that is what really ticks me off! The fact that I cannot access it. For the last 12 (twelve) hours I have been unable to access it. Which is so infuriating that I sent a message to thefacebookteam, who promptly answered and said it wasn't a problem that they could solve and directed me to your services. In the meantime, I have been able to access and play another another game of yours (slingo) without problems... Please explain. I am not in withdrawal symptoms - not in the least - but yet I do not think it is fair or correct to fail so... If need be, I will re-contact facebook if in fact it is an issue of their responsability, however, do not forget that it is us - the gamers - that give you the dollars...
Yours sincerely, Cynthia

I was charged £9.60 (pounds) for a £7.50 chip deal! I am not happy at all, i demand to be reinburst, i do not care how you do it, but if you do not i will be taking this matter much further.
this is what i brought
Hi Trinity,
This is a receipt for your payment of £7.50 GBP to Facebook for [protected] Chips .
Payment details
Purchase: [protected] Chips
Date: Sunday, 1 April 2012 at 03:49
Application: Texas HoldEm Poker
Order ID: [protected]
Purchased with: Mobile phone (+[protected])
Total charged: £7.50 GBP

yet i paid £9.60 GBH

I purchased $50.00 of Facebook credit for Cityville cash by zynga. The game began malfunctioning and zynga restored the CV cash. It happened again by being charged for the +60 energy they gave to me as part of zynga calling themselves making things right. This +60 energy was placed in my inventory in Cityville. I have emails from them and myself along with screen shots to prove ALL of what I tell you here. Well, they CHARGED me for the +60 energy THEY placed in my inventory which is what they GAVE me to pay me back, which really was unacceptable to me but I went ahead along with it trying not to make a fuss. But zynga, as greedy and sneaky as they are made it so they wouldn't lose a penny by charging me what they gave me as my restoration. Also, then added and continues to add this +60 energy in my inventory and I used it thinking they're giving it to me. Keep in my NOTHING in your inventory is bought by clicking on anything in there. But not so because this is how they did me for this +60 energy they gave me. Well I had a total of about 504 cityville cash. They took me down to a negative 29 (-29 cash) then up to positive 11. I now get NO responses from them via my email. Facebook, the cowards that they are are equally as sneaky, greedy and evidently condone this type of "any kind of a way to grab dollars" scam. I have now disputed the $50 on my debit card.

I SAY TO ALL WITH NO HESITATION, BEWARE OF ZYNGA. ZYNGA EMPLOYS THIS TYPE OF BEHAVIOR ON THEIR POKER APPS ALSO. ZYNGA. NEVER, EVER "GIVE" THEM YOUR MONEY. I have sooo many screen shots and emails. The screen shot here I had to re-size and it is sort of difficult to really read but not impossible, this is why I did not upload more but I will if you can provide a large file size. Thank You for being here. Thank you that I can voice my complaint and maybe get my money back but most importantly, STOP zynga from their clever thieving practices. No one has yet and they appear to me as though they are untouchable and thus making it acceptable for them to rob and destroy people financially.

Hello,

I want to let you guys know about a serious issue pertaining to zynga game cards. I had recently purchased a game card from wal-mart in the hopes of taking part in the excellent chip sale that was going on yesterday. Upon redeeming the card, I was shocked to see that I could only purchase a 1/3 of what was offered at the same price I paid for my game card. I emailed support and here's the ongoing thread in its entirety, although in the the act of copying and pasting, the first contact is on the bottom. I will be posting updates to the matter as it progresses:

Hello fatima,

Thank you for providing a link. However, it doesn't contain any clear information relating to this issue directly. The link does not contain anything about purchases with game cards being specially regulated, it basically states that you, zynga, like all stores, set the terms for purchase of virtual items. However, unlike most stores, your not living up to the standard. It's almost laughable really. To walk into a store, in my case walmart, and to purchase a $25 dollar game card for $25 with your company name all over it, bring said card to your site for redemption and not get the same value that other customers just because they gave you their credit card is ridiculous! As I asked earlier, money is money, right? In case you haven't read what the link in question contains, here it is:

Purchases of virtual currency or virtual items sold on our site are subject to the zynga terms of service.

Some terms that are particularly relevant to your purchase include:

1. Purchases of virtual currency or virtual items sold on our site are purchases of a limited, personal, revocable, non-transferable, non-sublicenseable license.
This is saying that you cannot use licensed items or virtual monies in other games outside of zynga and or the game you have earned them in.
2. You have no right or title in or to any such virtual goods or virtual currency appearing or originating in the service, or any other attributes associated with use of the service or stored within the service
I cannot claim to own the monkey king item nor am I able to lay licensed claim to virtual currency and expect to get paid real monies
3. Zynga has the absolute right to manage, regulate, control, modify and/or eliminate such virtual currency and/or virtual goods as it sees fit in its sole discretion, and zynga shall have no liability to you or anyone for the exercise of such rights.
If zynga doesn't like something that you have or are intending to purchase, they can take it away without cause
4. All purchases of virtual currency or virtual items sold on our site are final. All virtual currency and virtual items are sold as-is with no warranties of any kind. No refunds will be given, except in our sole and absolute discretion.
All sales are final. What you see, is what you get and if you lose it, zynga will not replace it.
5. Virtual currency or other virtual items will be forfeited if your account is terminated for any reason, in zynga's sole and absolute discretion, or if zynga discontinues providing the services on the site.
You make zynga angry, zynga takes all of your virtual stuff and tells you to go home.
6. Transfers of virtual currencies and virtual goods are strictly prohibited except where explicitly authorized within the service. Outside of the game, you may not buy or sell any virtual currency or virtual goods for "real world" money or otherwise exchange items for value. Any attempt to do so is in violation of these terms and may result in a lifetime ban from zynga service and possible legal action
You cannot sell virtual goods for tangible cash. If caught, see rule #5 and possibly get a visit from legal.

Here's what I read on your redemption site to lead me purchase with a game card:

Notes about prepaid game cards
Cards must be activated at the register when sold.
Upon submitting the game card pin # or redemption code, cards are automatically redeemed for the balance in full.
And here are the only two areas in the terms of service agreement where game cards are mentioned:

1.4. Grant of a limited license to use the service

Subject to your agreement and continuing compliance with these terms of service and any other relevant zynga policies, such as the forum rules or loyalty program terms, zynga grants you a non-exclusive, non-transferable, revocable limited license subject to the limitations in sections 1.5-1.9 to access and use the service using a zynga supported web browser (Such as mozilla firefox or microsoft internet explorer) or mobile device solely for your own non-commercial entertainment purposes. You agree not to use the service for any other purpose.

You understand that while at times you may “earn” "buy" or "purchase" (A) virtual currency, including but not limited to virtual coins, cash, tokens, or points, all for use in the service; or (B) virtual in-game items (Together with virtual currency, "virtual items"); these real world terms are only being used as shorthand. You do not in fact "own" the virtual items and the amounts of any virtual item do not refer to any credit balance of real currency or its equivalent. Rather, you may purchase a limited license to use the service, including software programs that occasionally manifest themselves as these items. The purchase and sale of the limited license referred to in these terms of service is a completed transaction upon receipt of your direct payment or redemption of a zynga game card or a third party virtual currency like facebook credits. Any "virtual currency" balance shown in your account does not constitute a real-world balance or reflect any stored value, but instead constitutes a measurement of the extent of your license.

3.1. Purchases

In the service you may purchase, with "real world" money, a license to use virtual items and or other goods or services. You may also obtain a license to use virtual items by redeeming zynga game cards or third party virtual currency, such as facebook credits.

Purchases or redemptions of third party virtual currency to acquire a license to use virtual items are non-refundable.

You can license virtual items by visiting the purchase page in one of our games, providing your billing information, confirming the particulars of your purchase and re-affirming your agreement to these terms. When you purchase a license to virtual items from our service, we may send you a confirmatory e-mail that will contain details of the items you have ordered. Please check that the details in the confirmatory e-mail are correct as soon as possible and maintain a copy of it for your records. Zynga keeps records of transactions in order to deal with any subsequent queries. If you purchase facebook credits from facebook, you are agreeing to facebook’s payment terms and zynga is not a party to the transaction.

For virtual items, your order will represent an offer to us to purchase a license for the relevant service (S) which will be accepted by us when we make the virtual items available in your account for you to use in our games or debit your credit card, whichever comes first.

Your license to virtual items for use in zynga games is a service provided by zynga that commences upon acceptance by zynga of your purchase or redemption of third party virtual currency. By ordering a license to use virtual items you agree and accept that zynga will provide it to you promptly following completion of your purchase. If you reside in the european union and you purchase a product or service from zynga, you may have the right to withdraw from a purchase within seven calendar days, commencing on the day after the date of purchase (The "cooling off period"). However, you lose your right of withdrawal if the performance of the services begins before the end of the cooling off period. Accordingly, please note that if you purchase a license to use virtual items from us, your right of withdrawal is lost as the performance of our services begins promptly once your purchase is completed.

Am I missing something here? I saw the sale price and wanted it. I purchase $25 in zynga cash, went to your card redemption site and got jacked on the price with no explanation other then the vague terms listed in rule #4 which is the same rule used by damn near all companies. What I saw is what I wanted. I didn't reset my computer and lose it. I was cheated out of 22 million in chips! No where on the card redemption site or in your terms of service does it state that you cannot receive the sale price, anywhere! Please reimburse me the missing 22 million in chips that I purchased from you.
- wes

On thu, jan 19, 2012 at 7:19 am, zynga customer support wrote:

Hello wes,

This is fatima. I understand you didn't receive a discount after redeeming a game card.

Wes, according to what my previous co worker explained to you, let me tell you that the promotions are not the same when you purchase directly on the game, to use game cards, the reason is that the promotions are different and the benefits are also different.

If you want to read more about that, you can use the following link: http://support.zynga.com/CP_ArticleView_WebFull?custlayoutid=1&gameId=0&Id=kA160000000GnwACAS&lang=en_US&layout=WebFull&layouttmpl=Tmpl_WebFull_1&loc=en_US (Here you will find more information about our terms of purchase).

I hope this information can be useful for you and thanks for your understanding.

Regards,
Fatima guadalupe
Zynga player advocate

Follow us on twitter @zynga
Your incident # is: 120118-[protected]

— —
Discussion thread

— —
Email from wes barthe thu jan 19 03:07:33 gmt 2012

Re: reply from zynga customer support[ ref:00d6j52i.5006gzr2b:ref ]
Hello zachary,
Thank you for your prompt reply. So, the $25 real dollars I spent on a game card would have been better spent on buying the chips directly? How does that make any sense when I purchased an actual, issued by zynga, game card? Money is money right? I didn't want to use my debit card for this transaction hence the reason I bought the card. It's not that I don't trust you, it's that I don't trust the internets privacy levels.in fact, according to the purchase screen, the charge, had I used my debit or credit card, would have been $0.51 cheaper. Therefore, you guys made more money from me and gave me less chips in return. This is not acceptable as fair trade. Also, no where does it state on the site that I cannot receive the sale price or that I am prohibited from getting any deals by using the game cards. Please email me the link on where to find this information, then post it to the game card redemption page for others like myself to view. I thought I was using a more secure means of payment by using a prepaid card for this transaction. Instead, I am left feeling like I got ripped off. I feel like I am still owed over 22 million in cips. For example, if I were to receive a pre-loaded card to verizon or wal-mart, I would not be denied sale price on any item unless otherwise specified. Due to this lack in informing the customer (Me) I believe in the aspect of fairness that, i, the customer should be made to feel whole. Please reimburse me the amount owed, or provide actual, sourced documentation why I cannot have this reasonable request granted.
- wes

— —
Email from zachary w wed jan 18 23:51:13 gmt 2012

Reply from zynga customer support
Hello wes,
Thank you for contacting zynga billing support.
My name is zachary and i'll be assisting you today!
I'm sorry for the confusion that you experienced. The sale that you saw applied only to cash purchases. Game cards are pre-bought and have a predetermined worth of currency within the game. They are not like gift cards that have a monetary value.
Again, I apologize for the confusion that you have experienced
Thank you for your patience and understanding.
Regards,
Zachary
Zynga player advocate
Your incident # is: 120118-[protected] — — discussion thread

— —
Incident entry by zynga customer p wed jan 18 21:36:50 gmt 2012

I purchased a physical zynga game card valued at $25 today because I saw a sale going on that was giving 50% more chips, and for the next 24hrs only, an extra 20% more chips added on for a total of just over 33 million in chips. I planned on purchasing this deal with said game card. Upon purchase, I noticed the amount as the normal 11 million and thought this to be a glitch and that the game card site hadn't been updated and purchased anyway on the good faith that this oversight of 22 million in chips would be corrected on checkout. It wasn't. Why wasn't I able to receive the sale price through using a game card? This is unfair. I wish to be reimbursed for the remainder of the sale price chips total that I had intended to buy in the first place. Thank you in advance for your swift response. - wes barthe
[ ref:00d6j52i.5006gzr2b:ref ]

Zynga poker have received 1000s of Complaint against 1 player he deliberately finds me and my Buds and Constantly lies abuses people for fun, my buddies have repeatedly sent Complaints against this player to zynga who never do anything about it they have been emailed about his behaviour and all they do is say there investigating and please use normal method of reporting, well they never do anything about this So Everyone is happy till the Culprit Come to table and Starts on everyone at table .So Avoid Zynga Poker

we put on 10 pounds on they have ripped me off £3 so i could put chips on and on wednesday they ripped me of £7

date of incident: 24/10/2011

I had won 30M and was playing with my poker buddies I lost around 6M on this day to my friends ( note: I didn't lost it all to a single person and I was playing on different tables i.e I lost some in the morning and in the evening) I had no intention of giving away my chips to my friends. but, zynga thought I was doing so and banned my account just for losing a couple of hands...

all my hard word is wasted' please give me my chips back... or I'm never gonna play this game ever'' its unfair... I earned it..

e-mail- [protected]@operamail.com

Jeff Michalski have done none of these. I wouldn't know a hack cheat or bot if I saw one. I have not been approached or allied with anyone to do so. Nothing that you describe has been done by me or on my behalf. And now you have even removed the possibility of rejoining the game with your draconian offer of lowering my winnings by 14 million. This seems like revenge for me fighting against this injustice. The shame is on you. My earnings on Zynga have been my own. This is just wrong.

Jeff Michalski
From: Zynga Customer Support
To: "[protected]@yahoo.com"
Sent: Friday, October 21, 2011 7:54 AM
Subject: Reply from Zynga Customer Support[ ref:00D6J52i.5006FSp6W:ref ]

Hello Jeff,

Thanks for contacting the Zynga Terms of Service Team.

My name is Mario and I`ll assist you today. Icon, Your account has been permanently banned by Zynga for violating the Terms of Service.

The following are the Terms of Service violations on the account:

CHEATING AND HACKING - You agree that you will not, under any circumstances:

d. Use cheats, exploits, automation software, bots, hacks, mods or any unauthorized third-party software designed to modify or interfere with the Service, any Zynga Game or any Zynga game experience;
e. Use the Service in order to design or assist in the design of cheats, automation software, bots, hacks, mods or any other unauthorized third-party software designed to modify or interfere with the Service, any Zynga game or any Zynga game experience;
f. Without Zynga’s express written consent, modify or cause to be modified any files that are a part of the Service or any Zynga game;
g. Disrupt, overburden, or aid or assist in the disruption or overburdening of (1) any computer or server used to offer or support the Service or any Zynga game environment (each a "Server"); or (2) the enjoyment of the Service or any Zynga game by any other person;
h. Institute, assist, or become involved in any type of attack, including without limitation distribution of a virus, denial of service attacks upon the Service, or other attempts to disrupt the Service or any other person’s use or enjoyment of the Service; or
i. Attempt to gain unauthorized access to the Service, Accounts registered to others or to the computers, Servers, or networks connected to the Service by any means other than the user interface provided by Zynga, including but not limited to, by circumventing or modifying, attempting to circumvent or modify, or encouraging or assisting any other person to circumvent or modify, any security, technology, device, or software that is part of the Service;

You can read the Terms of Service here:http://www.zynga.com/legal/terms_of_service.php

Your account will not be reactivated for any reason. Once your account has been permanently banned it can never be reactivated.

Kind regards,
Mario O.
Zynga Player Advocate
Your Incident # is: [protected]
2 seconds ago

they charge u money to buy there fake chips and charge u money for tornamants to play in they give gifts which they say u get up to 1mill chips which never happens and the most important 1 is when in game play in rooms which r 100k and up words they throw all chips in to win all u chips so u on zero with out seein a single card and when u fold u could of won the hand i no u got the right to leave or fold even if they stopped all in till first 3 cards r reavealed i dont mind that and also in game play they said its random wat a load of lies exsample bein i had 2 9ss some won with 50mill when all in on so called random cards withh 2ks and when cards r reavealed gets 4 kings on table thats not random at all i think its 1 rip off rubish and should be sorted or be under investigation my freind also exsp the same thing please help me in this matter when i contact them for surport all i get is i am sorry to hear that that wont sort it out thanx carl whittaker 25 shelley close coppull chorley lancs pr75bl tell [protected] if u wish for more information

I have been hacked cursed at called names because of my size changed pictures have had my child and grandchild called nasty names I report these people nothing is done to them I started defending myself and they have closed down my account and will not reopen it I agree they need to be shut down I spend a ton of money on this site and for what to be called a C**t a cow have my family put down these people know nothing about me and have the balls to call my grandchild a ### like my nana always said The jerks of this world get it all and the good honest people get screwed every time ...Earla

I've been trying to get zynga to fix frontierville for four months. I haven't been able to open my game, let alone play it. I was exchanging emails with zynga for the first two months, but they've stopped responding and I can't get anyone to talk to me. Is my game unplayable now? Did I spend money on those stupid horseshoes for nothing? I don't know, because they won't tell me.in the beginning, they kept giving me freebies to make up for the inconvenience, but then they would ask me to log in to my game to verify the stuff was showing up in my inventory... But I can't get into my game. I have no idea what my game even looks like now. I certainly have no access to pioneer trail, either. After getting no response for two months, I tried complaining to facebook, but getting assistance from them is even worse. They just direct you back to zynga.

After playing for years, I was able to make 1.3 billion that is 1301 million. I was so happy. 8 hours later when I tied to access my account it says zynga took my money away cause someone hacked my account? I think this is all bull #. Now I think this is how they make their living! I wrote to them and yet no reply. This incident happended on 09.21.11.

I should know better but I had try one more of their stupid games. And just like before, the big problems/bugs don't start popping up until you start reaching the higher levels. By then, you've invested hundreds of hours playing and don't want to quit without giving hem a chance to fix their bugs. I went 3 months this time waiting for Empires & Allies to get the bugs out...what a waste! Plain and simple: Unless you like to be frustrated, DO NOT PLAY GAMES MADE BY ZYNGA...they all have major bugs! Farmville, CafeWorld, Poker, Mafia Wars, Cityville, Empires & Allies...if Zynga is involved it won;t work and they won't care...especially if you wasted money to add points/etc. Complaints mean nothing to them so complaining is worthless. JUST QUIT PLAYING (and Facebook is getting just as bad!) I read that Zynga may do an IPO and go public...LOL, that would be awesome...just see them tank!

Hi my name is joe character name "Italian Saint Jon" and can you please look at my trade record this guy named marcos scammed me for cupid wings and like 56k on yoville on facebook.The way he scammed me was he said he was gonna help me out by tradeing me all my coins and my black cupid wings for blue retros specks.So i put the cupid wings and about 56k and he put in the blue retros and he already had the trade accept he was waiting on me right before i pressed accept he cancel the trade bar, then he said out side of trade if i was quick enough to press accept i would get the retros.So he traded me again i hurryed and put 56k and black cupid wings i pressed accept i relized he but the wrong item which he gave me groovy blue headband i unclicked accept fast and then the trade closed and it said trade succesful so i beg and pled for him to give me back my stuff he was laughing at me and he left my apartment.It was someone name marcos and he delete me off his buddy list right away.All im really looking for is my black cupid wings i dont care about the coins as much cause honestly check the record you will see that obviously not a fair trade.

I paid 101, 54 EUR for 216 M chips but never i got them.
I want the chips or my money back.
facebook got me 1437 credits but zynga didn't let me to convert them to chips.
facebook send me to zynga and zynga to facebook.
this must finish and let me to convert the credits to chips or give me back my money 101 euro.

My name is Charlotte Mcmillen, My email is [protected]@comcast.net, I am a mother and I dont understand a lot about pc but I found the poker game
texas holdem on face book, since feb, 2011 and was playing, Then today I click on and its gone, I did nothing wrong, There was a lady names monica mimi
and she told me they shut here down because she was giving chips away.she told me on chat that she was writting zynga and telling them she was hacked and all I can think is she put my name and its not true, I dont know a lot about computers, I call my pc man even to change my picture I dont know how to do that.
can you please give me my poker back I did nothing wrong, the most chips I had was 3 mill and I lost that all on my own and I only had around 500.000 this morning and now afternoon its gone.I get a white page.
Please help me.thank you, Author Charlotte Mcmillen

I was hacked earlier today and loses 400 million of my chips. I was playing poker and it start to freeze up on me and caused me to lose chips. Later I saw an email that said it was sent from zynga to my FB email account so i open it. It states that i have been chose from zynga to claim 180 million due to random drawings. Well it say to enter my email address and email password which i did so to claim my winnings. Once i did that my chips start to disappear faster and my computer starts to freeze up.. I want to know is there a way that I able to claim my chips back from ZYNGA? Becasuthe email they sent me is believable due to facebook email. thank you for your time...

I have been trying to get onto facebook for over a WEEK NOW! I'v got FARMCASH, FRONTIERVIELLE, CASH, PETVILLE CASH, & CITYVILLE CASHE! Out of NOWWHERE I WAS TOLDE I NEEDED TO CHANGE ME PASSWORD THEN TOLD I NEEDED TO GO THROUGH GOGGLEVILLE TO CHANGE PASSWORD THOUGH DON'T EVEN USE A GOOGGLE ACCOUNT! I JUSTABOUT 20 FV B-DAY TREES FOR BOTH FARMS & FOR GIFTS, AND HAVE BEEN TRYING TO GOG ON FOR GOING ON 2 WEEKS NOW. JUST TODAY, I WAS TOLD TO CONTACT YOU AS IT WAS A "ZYGNA" ISSUE NOT A "FACEBOOK" ISSUE. I HAVE SOOOOOO MUCH MONEY TIED UP & HAD JUST BOUGTH AN EXPANSOPM FOR MY FARRM THAT DIDNT' SHOW UP. I'M MISSING OUT ON THE DAILY FARMBOOK BITTHDAY GIFTGS AS WELL AS DAILY GIFTS GIVEN MY HAPPY AQUARIUM, NOT TO MENTION ALL TEH GIFTS & NOTIFIFICATIONS THAT EXPIRE IN A SHORT PEIRIOD OF TIME...I'M SOOOOOO FRUSTRATED! I SPENT OVER 10 HOURS THE OTHER DAY TTYING TO GET ON. THERE'S NO PHONE NUMBETS, CAN'T TALK TO A REAL PERSON, & ALL MY EMAIL RESPONSES HAVE BEEN ONE LINE ANSWERS TO CONACT "FACEBOO.COM" WHICH HAS NOT HELPED ME AT ALL! I CAN NOT CHANGE MY PASSWORD, DON'T KNOW WHY I WOULD NEED TO HAVE TO CHANGE MY PASSWORD AS I HAD DONE NOTHING WRONG! & JUST WNAT TO CRY! PEOPLE ARE SO WORRIED ABOUT ME AS I PLAYED GAMES FOR HOURS EVERY NIGHT & THEY HAVEN'T HEARD FROM ME IN OVER A WEEK! CAN SOMEONE HELP ME?!? I WANT COMPENSATION FOR THE INCONVIENCE, ITMES LOST I CAN NO LONGERGET BACK, 7 THE AMOUNT OF STRESS I'VE BEEN UNDER YOU HAVE NO CLUE! NO ONE WILL HELP ME! I NEED TO GET BACK ON THESE GAMES I SHOULDN'T HAVE BEEN REMOVED FROM FROM THE 1ST PLACE! CAN SOME ONE PLEASE CALL ME TO WALK THROUGH THIS TOGETHER?!? [protected]...I JUST WANT TO CRY! I'M SCARED TO DEATH I'M LOSING ALL THE HOURS & MONEY I'VE ALREADY PUT INTO MY ACCOUNTS & WILL HAVE TO START OVER. CHECK OUT MY FARM...DO YOU HAVE ANY IDEA HOW MUCH MONEY i'VE SPENT ON TRESS & TEH BEDDAZZLED STUFF?!? NOT TO MENTION THE 40CITTYVILLE CASH IT COST ME FOR ALL THOSE HOME I BOUGHT IN CITYVILLE TRYING TO BRING UP MY POPULATION?!? NOT TO METNION THE ITEMS IN FRONTIERVILLE CAUSE I DIDNT' HAVE ENOUGHT NEIGHBORS?!? I'M AT THE END OF MY ROPE! I'M A VERY NICE PERSON & HAVE BEEN VERY PATIENNT...ENOUGH IS WNOUGH!

Poker bots

Zynga needs to do something about these bots, they are ruining the game for everyone. The game is suppose to be fun, but it's just frustrating now when you get bot after bot going all-in on every hand. I may have a good pair of cards but most of the time i'm not game to match on pre-flop of millions of dollars.

Come on zynga - find a way to eliminate these bots!

You make millions from people playing your games, the least you can do is make it fair. Why should I buy chips with my hard earned cash just to have some (Insert appropriate coarse language) idiot basically steal them because we can no longer get a decent hand because of these bots.

Make a rule - if all you do is go all-in all the time, you're suspended from poker... Isn't that simple? I know all-in is a part of the game, and I am not saying that you can't go all-in, but not every freaking hand, or just fold fold fold fold fold fold fold fold all-in fold fold fold fold fold fold all-in fold fold fold fold fold fold...

It's absolutely ridiculous and I am to the point of total annoyance. Today i've lost 10mil because of these bots because i've finally got a good pair of cards that I don't want to waste, so I match them... And of course my pair of q's loses to the bots paid of t's because a t comes up in the flop and no q. Hell, i've even lost with pocket a's and they've gone all-in on a & 2 and get a flush or something.

Who else is fed up with this crap? How do we get zynga to do something about it?

starting playing yahoo mafia wars and purchased reward points @$200 not realizing the game was not fully developed and was overloaded with bugs rendering it unplayable on many levels...asked for a refund or simply a credit to transfer to facebook mafia wars...was denied...said basically that they have no legal requirement to provide a working game and I was out of luck...it is now my life's mission to bad mouth this dishonest and immoral company as much as possible...thank goodness i have so much extra time to do it since i am no longer playing mafia wars

Reply from zynga

"I understand that your problem wasn't solved I totally understand your point, and personally I'm on your side. Nevertheless, as you might know, in our Terms of Service http://www.zynga.com/about/terms-of-service.php states that we aren't able to do any refund, on article 3.2 Payment of Fees. I truly apologize. Believe me that if it was up to me, I would've given this refund that you are calming since is not fair. In addition to this, we aren't able to transfer your currency to another social network or to another account since every game is linked to their UID and is impossible to duplicate this. I would really appreciate your understanding to our regulations and procedures. "

A company that isn't able to issue refunds...yeah right!

Ripoff artists!