1xBet review: Rejected withdrawn and request for documents but don't give reply in email

Hello Sir,

I am Md Tauhidul Islam. I am from Bangladesh. I have been using 1xbet from 2021. During this time I have lost a lot of money.They never had any problem with me or my account in this time. On these two days 24/09/23 and 25/09/23 I deposited a total amount of 255 thousand BDT taka in my account. After lossing some bets my account balance was 205070 BDT. When I went to withdraw some money they reject my withdrawal request and show me request for documents.Then I contacted with them via email on 25th September. Then they want my National Id Card picture.Then they asked me for my identity documents in my face. Then they asked me if I have any relations with Md Morsalin and Al Areifin Ropuk. These two are totally unknown to me. I gave every documents they want from me.After that they told me - Dear customer, your request has been sent to our specialists, please wait for notification to your e-mail. As per their rules they reply within 24 hours. But 48 hours has passed. But they didn’t give any reply to me. I tried to contact with them. But they dont reply me.

I made my first deposit in my account was on 11/10/2021 and my last deposit was on 25/09/2023. In this time the total amount of my deposit is 648252 BDT and total withdraw amount is only 246085 BDT. That means total loss of my account is 402167 BDT.Now I have only 250K BDT in my account. I have seen some complaints that they remove the transaction history of some users after a few days of blocking the withdrawal. That's why I have screen recorded my entire transaction history as proof. I have also noted every transaction with exact date & time. I can show this as proof if they want.

I just want my funds back. I never use multiple accounts. Even if they show this reason according to their Terms & Conditions 2.27, 2.28

and 2.31

2. 27. Each registered customer may have only one account. Customers may register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.

2. 28. No registered customer may be re-registered as a new customer (under a new name, with a new email address, etc.).

According to the Terms and Conditions, you can withdraw the amount of your deposits:

2.31. 1xBet Bookmaker Company has the right to cancel all winnings and refund the balance from your main and duplicate accounts.

According to their T&C I dont have any problem to withdraw my funds.Because my total deposit amount (648252 BDT) is greater than the sum of my withdrawn balance (246085) + Current balance (206000).

But i am 100% sure i didn’t use any multiple account.Even their security department didn’t tell me abount multiple account issue.

@1xbet_support_team I have always been a well wisher of your company. Please just help me to withdraw my money. If you like, keep me as your company user. No, don't keep me as user.I don’t have any problem.But please allow me to withdraw my funds as as soon as possible. I hope i will get quick response from you.

My account number is: [protected]

Security service email reference code: [#[protected]]

I also mail you at public.[protected]@1xbet-team.com

Thank You.

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