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1xBet review: My account has been locked for a long time

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3:01 am EST
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Hello,

My account id:[protected] has been blocked for 2 months due to an unknown reason. I have followed every single instruction and submitted all necessary documents what the security team required. There was one thing that i failed is to send a notarized document via post service because of the wrong post address security team given. I have sent the required documents to the specified address in Mexico via DHL post service. Post was not delivered due to wrong address. I tried to refer security team to see if the address is correct or wrong. They sent me the same address again. Now DHL and other post services could not accept my post without cosignee name and number. After i told the situation i faced, the security team gave me new instructions. I followed them all as soon as i received. The latest instruction was to fill out an online form with 22 questions. I filled out the form. Now the security team required me to fill out the same form and send it to the same address again event if it is the wrong address. My first post was delivered in Mexico but terminated due to the final destination address was wrong and, no consignee name and number. I told them many times, but they answered me still same and autoreply bot e mail. I am always ready to prove myself with any other ways.

They asked me to make a video conference with Skype, but told me that "you are not required to make Skype call" on scheduled time and date. And then sent me an email that confirmed "you are successfully passed the Skype call verification". Please solve my issue and finish your verification process as soon as possible. I want my money back or at least my deposited 28,000,000 MNT. I hope you guys will understand this situation and cooperate with me.

Claimed loss: Time and money

Desired outcome: Refund my money

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Dec 28, 2023 9:58 am EST
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Dear miga d.,

We hope this message finds you well. My name is Alex, and I’m in charge of your case.

As per our latest information, your account is currently undergoing the standard verification process. Our security team is in direct contact with you, providing guidance at each stage.

To expedite the verification process, we kindly request your cooperation by following their instructions diligently. Your compliance will significantly contribute to the swift completion of the verification.

Thank you for your understanding and cooperation in this matter.

Best regards,

Alex, the 1xBet Team
Update by miga d.
Dec 28, 2023 10:18 pm EST

Dear 1xbet

I sent the package to this address that you later corrected.

Gala Gaid RL de CV Mexico, Guadalajara,Jalisco Av. LOPEZ MATEOS 8011 B col. San Aqustin Zip. 45650.

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Dec 29, 2023 5:04 am EST
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Dear miga d.,

We hope this message finds you well.

You will be informed about the result of the document verification in your personal account.

Thank you for your understanding and cooperation in this matter.

Best regards,

Alex, the 1xBet Team
Update by miga d.
Dec 29, 2023 5:25 am EST

I will let you know when DHL says my mail has been delivered

Dec 29, 2023 5:57 am EST
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CY

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Dear miga d.,

We look forward to hearing from you. If you have any questions, don't hesitate to contact us

Best regards,

Alex, the 1xBet Team
Update by miga d.
Dec 29, 2023 6:07 am EST

Thank you for responding faster than other compline sites

Update by miga d.
Dec 30, 2023 4:01 am EST

Hello 1xbet

DHL has sent me a notification that my package has been delivered. When will the security team respond?

Update by miga d.
Dec 30, 2023 9:28 am EST

1xbet please answer me

Update by miga d.
Jan 02, 2024 9:03 am EST

Hello 1xbet

I would like you to tell me what kind of documents are required. I would like to send all the documents to Mexico at once.

Update by miga d.
Jan 02, 2024 9:22 pm EST

I have sent 4 letters to the address you gave me but it was unsuccessful and the post company is telling me that they can't deliver to me.

I have sent my documents to all addresses that can be delivered by postpaid and regular mail, but the postal company is telling me that they cannot be delivered.

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Update by miga d.
Jan 02, 2024 11:29 pm EST

Here are the documents built according to the instructions

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Update by miga d.
Jan 03, 2024 3:01 am EST

i need an answer why are you not answering me?

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Jan 04, 2024 4:55 am EST
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Dear miga d.,

We hope this message finds you well.

You were provided with all possible information for delivery. You can try any other private postal. Can you specify whether your documents were sent?

Thank you for your understanding and cooperation in this matter.

Best regards,

Alex, the 1xBet Team
Update by miga d.
Jan 04, 2024 5:23 am EST

I have sent my documents four times and they cannot be delivered to my address. I am documenting this problem. Why are you not considering my problem with respect?

Update by miga d.
Jan 04, 2024 9:51 pm EST

DHL has informed me that my package has been successfully delivered, have you received my package?

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Update by miga d.
Jan 05, 2024 1:17 am EST

DHL has informed me that my parcel has been delivered

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Jan 05, 2024 4:02 am EST
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Dear miga d.,

We will check the status of your situation and get back to you with information as soon as possible

All the best,

Alex | 1xBet Team
Update by miga d.
Jan 05, 2024 4:19 am EST

Okay thanks I'm waiting, please answer me quickly

Update by miga d.
Jan 05, 2024 10:09 pm EST

Security team Received My package But Not Telling Me Information

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Update by miga d.
Jan 05, 2024 11:11 pm EST

They have received my package and when I get a reply I will post it here

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Update by miga d.
Jan 06, 2024 10:29 pm EST

The security team has received my package, when will I be notified?

Update by miga d.
Jan 07, 2024 10:17 pm EST

Hello @1xbet please answer my question

Update by miga d.
Jan 08, 2024 5:53 am EST

Dear sir can you help me

I sent you all documents and explanation

Why not re-opened my account

Can you explanation me please

Jan 08, 2024 9:55 am EST
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Dear miga d.,

Thank you for your patience. We want to assure you that your case is currently under review. As soon as possible you will receive the following instructions from our Security Team

We appreciate your understanding and cooperation during this process.

Best regards,

Alex, the 1xBet Team
Update by miga d.
Jan 08, 2024 10:10 am EST

thanks for the reply

Please give me an answer as soon as possible

Jan 09, 2024 5:44 am EST
1xBet customer support contacts
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CY

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Dear miga d.,

In the nearest future you will receive the following instructions from our Security Team

We appreciate your understanding and cooperation during this process.

Best regards,

Alex, the 1xBet Team
Update by miga d.
Jan 10, 2024 2:21 am EST

they told me to contact yesterday i am trying to contact today, But they are not answering me today.

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Jan 11, 2024 4:07 am EST
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Dear miga d.,

Please wait a little bit for an answer

Best regards,

Alex, the 1xBet Team
Update by miga d.
Jan 11, 2024 10:04 am EST

I successfully made a skype call and he told me to wait for a response

Resolved

This complaint has been resolved automatically due to user's inactivity.

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