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24 Hour Fitness
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2.0 9 Reviews 306 Complaints
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24 Hour Fitness Complaints 306

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M
10:59 pm EDT
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24 Hour Fitness front desk took 37 minutes to send me bandaid when I cut my finger and was bleeding.

On Friday July 19, 2019 I arrived to the FFC located in Grossmont center going to men, s locker room accidentally I cut my finger trying to get my locker out my gym bag the raiser cought my finger and bleeding was not going to stop so I kept pushing my finger against my swimsuit to stop bleeding then I walked to swimming area to use the courtesy phone and Lensy ( I am not sure about the spelling of her name) she said " I sent it Right away " And I told her reason I am calling is because my finger was bleeding and I just can't putting my clothes on I waited for 15 minutes then I called again Lensy answered I ask about the band aid again she repeated the same words that she said the first time I called then waited for almost 23 minutes and because it was Friday the locker wasn't busy so I saw a gentleman walked in and had to ask him to go back upstairs and bring me band aid so get out of there and appreantly he told and one of the front desk men brought me 2 bandaid I asked him why did it took them so long? His answer was he to go to storage to get it So here I am sitting in the lock room cold, angry for dumm people who run the place Spent 35 minutes for band aid runed my Friday night and very very disappointed about the manager who came to me very offensive who under the oath I am telling I thought he was going to hit me I don't know maybe just because I don't have the right color.After I comlaind to him He JUST looked at me and said have a good day I answered how could I have that? I joined the family fitness center in early 80s and encouraged my brother to join and my wife and all these years there have problems is just something always broken but Mike me more upset him then her because he is not responsible person so naturally the employees will follow suit. I demand an apology from the family fitness center along with some sort of compensation. My name is: Mr. Matthew Peter Jefferson . My phone number is : [protected]

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6:16 pm EDT

24 Hour Fitness membership

I am making this complaint due to the fact that I was charged an annual fee that I was not aware of. My bank notified me that charge made an overdraft to my account. If I would have known they charged an annual fee I wouldn't sign up that's ridiculous. I want to speak to someone who can actually help me. The manager james at cutler bay was rude. No help at all. He couldn't even look my mother in the eyes while speaking.

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3:47 pm EDT

24 Hour Fitness corporate customer service phone line

I called the customer service number because I need to suspend my membership due to a medical emergency. I cannot make it into the gym because I cannot walk and they instructed me to call the corporate number because they cannot medically suspend my membership over the phone. I waited on hold for over 30 minutes. This was not unexpected, as the automated message mentioned long wait times. Finally, a representative answered. They introduced themselves quickly and I did not catch their name. They asked me who they were speaking with. I replied with my first name. The service representative then said "okay" and immediately hung up the call. I understand that accidents happen, but I was not immediately called back by the representative. I'm now tasked with calling the service line a second time, having to wait in the who knows how long queue a second time, to try and get my need taken care of. I am absolutely livid with this waste of my time and complete lack of customer service.

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6:28 pm EDT

24 Hour Fitness membership

I locked in a fantastic monthly rate many years ago and had kept paying on it. Payments automatically were coming out of my account despite me not using 24 hour for personal reasons. I did not however want to cancel my membership because of how great my monthly membership was so I just kept paying on it in hopes that I wold be comfortable going back.

Well one year ago I changed bank accounts due to fraudulent activities. Going through and updating all of my accounts I overlooked 24 hour fitness. Today I started thinking about going back to using my membership and realized I had not noticed any payments go out. So I called a local gym and was notified that my account was cancelled as of Oct.

I realize this was due to non payment but why was I never contacted once. Not a letter, not a call, nothing! I verified this through the notes on my account. This tells me that for several years I paid on this account despite not using it only for them to cancel it at their leisure without giving me the courtesy of any kind of notice.

The frustrating thing about this is I recall them trying to get rid of my account in the past because my rates were so low. Which leads me to believe it's no surprise they just cancelled it without telling me. I'm honestly beyond disappointed seeing how poor their customer service was back then. Seems like it has not evolved much.

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R
6:31 pm EDT

24 Hour Fitness probable employee

Good Afternoon,

This not not really a complaint but more like a suggestion. I have had a bad experience with a trainer at LA Fitness who was training my husband and went beyond to have an intimate relationship with him at the facility. However she was displaced from her position and might be looking for a job at 24 Hour Fitness. I would not like for her unprofessionalism to affect the reputation of your facilities. Her name is Jessica Wusttron Lopez and resides in Hollywood, Fl. This is a delicate yet embarrassing matter that has caused grief to my family. What you do with this information is up to you.

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7:22 am EDT
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Lack of maintenance on resistant machines. Months have gone by and machines are not kept up. Cable machines unstable and unbalanced resistance as you use them. The olympic bars are crooked causing them to rotate towards or away from you when lifting. Mirrors are not whipped down. Very foggy and sweaty from build up. We are charged maintenance fees to...

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5:09 pm EDT

24 Hour Fitness loud music and filthy place with non-working trade mills and its audio.

This place is worst than a zoo. The music is played so loud that after one hour of workout, you will get a headache. The lame excuses the staff and manager said that it is the pre-setting volume guided by the head quarter.

The trade-mills are broken and never fixed. Paper towels are not re-filled promptly. The audio plug in on trade mill will blast your mind since the TV tuner never works.

The club is stealing member's money each and every day and not providing services that they had advertised.

The restrooms are dirty and the place smells. I have been going to two 24 hours fitness facilities in San Jose and they are not 24 hours. It is a shame and this company is getting away with such a poor service. We as a consumers are locked in for a 2 years contract. I want to find a way to get full refund and cancel the membership. Thank you, Munir [protected].

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9:38 pm EDT

24 Hour Fitness disrespectful actions of manager in little elm tx

The other day I was told my membership expired 2 weeks after it actually expired. I asked why they didn't warn me prior to it expiring. They didn't have an answer but told me I could finish my workout. I use Costo to get my membership and wasnt able to get up there during the week because of work. Saturday I went up there asking if I could workout and I was going to costo after. I would have went beore but It was 9:30 and Costo didn't open till 10. The gentleman went and got the manager Marcus. I explained to him my situation and he would not allow me because he said if it was 2 or 3 days he would but its been since may 9th. I explained to him they just told me the 2 days ago and asked why they never told me before. He said 24 hour isn't responsible for telling me this and it was costo's responsiblity. This made no since to me because its 24 hour membership regarless not to mention Costo only knows when I purchased it. They don't know when I sign up. I asked him nicely hoping he would be understanding and use good discretion, but he was treating me as if I was trying to get a free workout in with no intention of coming back. My workout partner asked if I could go as a guest and Marcus told him no. He Marcus had something against me. I've never done one thing to him. I don't even know him. I don't understand why someone could be this rude especially to a paying customer for 11 years. My workout partner had to go to another gym which was ridiculous.
Today a friend told me I could go to Costco online and print a voucher out, which is what I did. There was never an issue with me renewing my membership. Please contact me for any questions.

Sincerely,

Chris Malloy

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1:50 pm EDT

24 Hour Fitness admission to facility

I have been a member of 24hr Fitness since it opened and before that I was a member of Family Fitness which they purchased. Each time I go into 24 HR. Fitness and put in my phone number the machine say "see receptionist". This has been going on for YEARS. A number of times over the years, they employee will get my information sign me in and they say the problem will be fixed. But, it is never fixed.
Once again, this problem has been going on for YEARS!. Now, the employees, just have me go in and work out. This morning there is a new employee and she gives me the same old story. I became upset and told her this is the same problem that has been going on for years. I told her the company needs to fix the problem and stop bothering me. As I was walking away i told her my last name.
Then a trainer comes up gives me a hassle. When I finished working out I went up to him and said, I will give them the info one more time, but I wanted a written statement from him that if "see receptionist " comes up again, they will not harass
me and will let me go in to work out. He said he could not do this. I will say I got upset this morning because I am sick of dealing with the same problem over and over again, year after year.
I don't have a lot of time to work out so I want to get in and out. I have a husband with Parkinson's and I am his caretaker, which means I do everything for him. Because of this I can only be gone for short periods of time and don't need the hassle at the front desk each time I arrive. If you could be of assistance and clear up this problem I would greatly appreciate it. Mary Hopple

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9:33 pm EDT
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On 4/27/2019 we attended a festival in Upland the 24 hour fitness booth was there. They had us go in and explain to us that they were having a special for the lemon festival they informed us that for $10 each person we could try out their new facility in Upland until May 26 with absolutely no contracts as we made sure to ask at least three times no...

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1:52 pm EDT
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24 Hour Fitness lakewood wa club

We have had two new managers within these last few weeks. Christy who was promoted, told me as a client that she was firing all the old crew and hiring all of her friends. She did just that on her last day a girl named Genesis whom everybody loved and had a high new client rate was fired just for spite.
Now we have some guy who vapes outside the door when you are coming to work out. Yes he is the replacing manager!

Can someone please look into this. It's all the talk of the club and doesn't reflect well!

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4:35 pm EDT
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I uave tried for two (2) months to get my password reset for my account with absolutely no help from you. Each time I call, if i'm lucky, someone answers that has no clue what to do. Your web site password reset sucks!!! I never get a reset back from your system. You ought to get your money back from whoever set the website up... Horrible. Member: [protected]

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9:53 pm EST

24 Hour Fitness not being able to cancel membership

I had to move to a different country for work and expected to be long haul. Haven't been able to cancel my membership with 24 hour fitness.

Have had a lot of calls and keep getting promises of cancellation and now after over 2 weeks of wait time I am have lost hope and starting to feel like they want to rip me off every month.

Huge mistake joining 24 hour fitness.

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10:27 am EST

24 Hour Fitness unauthorized credit card charges

I joined 24hr fitness on 9/17 and my one yr membership was supposed to end on 9/18. Called them when it was close and they told me that the last payment would automatically stop on the expiration date. It is now 2/19 and they are still automatically withdrawing money from my bank account 6 months and $175 later. I did some research and found that they had a class action lawsuit against them in 2007 for this very reason. It seams like they have not learned and will continue to do this to there clients. I have called them several times with this issue with no resolve. Either take it to court, get a lawyer, write BBB, file complaint, write bad review, call your bank to stop it, etc... I don't know how to stop big business that just don't care. I will be calling them again and again to get my refund. I hope everyone else is still not getting robbed.
Andre Burns
[protected]
[protected]@gmail.com

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1:49 am EST
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This branch is in violation of EEOC guidelines they consistently hire Hispanic individuals at their front desk and their lower level manager is in violation of boundaries with customers involving aggressive behavior disclosing incorrect rules for membership. Her name is Olivia. They hire Hispanics they leave the job and the replacement is always another...

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8:33 pm EST
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I visited the Moreno Valley location when i was emotionally attached and embarrassed by sales representative Collins was the name offered to me.im a new member as of this year. I've been to several facilities all to my delight.Never could i had imagined at this stage of my life would these blatant stereotypes be at the forefront of my pain.sales rep collin...

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3:55 pm EST
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I recently moved to Sacramento, CA. I workout regularly. I researched gyms in the area to join based on Bodypump workout. My girlfriend already lives in Sacramento and we will be joining a gym together so we can workout together. We went to the downtown facility close to where she lives to look around. The girl that greeted us was very high pressure sale...

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3:26 pm EST

24 Hour Fitness membership

I paid a year up front for my membership so I don't have to deal with paying month to month. In July, I added my husband to my account so he come workout with me. My husband doesn't ever go to the gym so we agreed it would be okay for me to cancel his membership. I went in to do that in October. I asked to speak to a manager so I could cancel my husbands membership. I can't recall the mans name but he didn't cancel my husbands membership like he told me did. Fast forward three months later and I'm still getting charged for my husbands membership. That's 120$ out of my account that shouldn't have been taken out. I went in today to again talk with a manager and have them actually cancel it. The lady seemed irritated to be helping me. I told her what had happened and she didn't apologize for the issue or reimburse me for their mistake. Instead she informed me that the guy manager didn't cancel my husbands membership, instead he took my husband off of my account and put him on his own. She confirmed that she canceled his membership. 2:00 o clock rolls around this afternoon and I check my email to see that the girl didn't only cancel my husbands membership but she canceled my membership as well!I called as soon as I saw that and informed the man over the phone that MY account had been canceled when I specifically asked TWO DIFFERENT TIME TO CANCEL MY HUSBANDS MEMBERSHIP. Why in the world would I cancel my membership when I I paid it all up front and have nothing left to pay. Im in disbelief how poorly this was handled. It's unfortunate 24 hour fitness treats their members this poorly. I will not be renewing my membership when it is up.

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12:04 am EST
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I have been scammed by this gym. I am a student, and several of the workers told me that I was able to sign up for a two month trial. I went to the gym for two months, and after my time had expired (or so I thought), I stopped going. However, the gym had not cancelled my account like they had told me they would; they continued to charge me for six month...

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5:20 pm EST

24 Hour Fitness lifetime memberships

I bought a life time membership back in 1988 or 89 at Fitness Usa now there are no places for me to go work out. How do I get my money back. I paid over 1000 dollars for the membership. I bought my membership at the gym located in South Bend, Indiana when I was 18 yrs old. I don't have my card any more or client number but My Aunt Olga Fuller and I bought the membership together. She lives in Mishawaka, Indiana.

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About 24 Hour Fitness

Screenshot 24 Hour Fitness
24 Hour Fitness is a fitness center chain that offers a variety of workout options to accommodate a range of fitness interests and goals. With locations across the United States, the company provides members with access to gym facilities at any time of day or night, as the name suggests, catering to those with non-traditional schedules or preferences for less crowded gym environments.

The services at 24 Hour Fitness include a mix of traditional gym equipment, such as weight machines, free weights, and cardio machines. Additionally, they offer a range of group exercise classes, including but not limited to yoga, cycling, dance, and strength training. Personal training services are also available for members seeking one-on-one fitness guidance.

For those interested in aquatic workouts, select locations feature swimming pools where members can participate in lap swimming or aqua classes. Basketball courts and racquetball courts are also available at certain facilities, providing additional recreational fitness options.

Members can manage their memberships and class schedules through the 24 Hour Fitness website or mobile app, which adds a layer of convenience to the experience. The company also provides amenities such as saunas, steam rooms, and locker rooms, aiming to enhance the overall gym experience.

24 Hour Fitness caters to a diverse clientele, from beginners to seasoned athletes, by offering a range of membership plans and pricing options to suit different budgets and fitness needs.
How to file a complaint about 24 Hour Fitness?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have experienced with 24 Hour Fitness in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with 24 Hour Fitness.
- Mention key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, and the company's response.

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Overview of 24 Hour Fitness complaint handling

24 Hour Fitness reviews first appeared on Complaints Board on Oct 20, 2006. The latest review Lifetime membership dues increased by 255%! was posted on Jun 11, 2024. The latest complaint On October 31, 2019, Myself and my husband, signed on a 1-year contract with 24 hour fitness was resolved on Feb 21, 2024. 24 Hour Fitness has an average consumer rating of 2 stars from 315 reviews. 24 Hour Fitness has resolved 76 complaints.
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  1. 24 Hour Fitness Contacts

  2. 24 Hour Fitness phone numbers
    +1 (800) 432-6348
    +1 (800) 432-6348
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    Member Services
    +1 (888) 243-5002
    +1 (888) 243-5002
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    Check Pricing / Buy a Membership
    +1 (866) 308-8179
    +1 (866) 308-8179
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  3. 24 Hour Fitness emails
  4. 24 Hour Fitness address
    12647 Alcosta Blvd № 500, San Ramon, California, 94583, United States
  5. 24 Hour Fitness social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 02, 2024
24 Hour Fitness Category
24 Hour Fitness is ranked 187 among 217 companies in the Sports and Fitness category

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