24 Hour Fitness
Reviews and Complaints

canceled personal training after 3 months as goals where met, Club canceled personal training for us at our request. Next month the personal training was reinstated and we were charged $576.00 without our knowledge. It has been 3 weeks and 24 hour fitness has refused to return messages, emails, and requests about our refund. At this point, we consider this theft. We will never use personal trainng at this club again, and will not refer anyone to 24 that may ask.

When me and my sister both signed up for memberships it was for a 12 month commitment plan which would be then month to month and it so happened my sister had to cancel her membership due to her going to university, but, instead of deactivating her account, mine was deactivated instead even though she was there to show which account was to be deactivated and which was to be left alone (mine to be left alone). The guy who did everything was a guy named Charlie. When confronted about the mis-hap he said he'd fix it on the spot and never bothered. I was still going to the gym but with problems since Charlie never reactivated my account. He lied and took off before things could get more outta hand! I now work at the same gym and I'd rather be working out here instead of working here... At least being able to work out here is free despite me preferring to be working elsewhere. 😒 Charlie: [censored]!

In 2005, I purchased a life-time membership to 24hour fitness for approx. $700. I haven't been used the club for many years, so I didn't realize that I forgot to make the payment for the annual renewal(Due Date 1/11/2019) until yesterday on 9/23/2019. ( I contacted them, 1800-432-6348, for some other reason, so I eventually found it out by myself)

I still can access my account on their website, and my balance shows $0, so there is no way for me to recognize that my membership has been terminated.

Today, on 9/24/2019, I contacted them again and they admitted that they didn't send me any notice for the late payment or membership cancellation. The customer service told me that they can't help me to reactivate my lifetime membership. I strongly feel that the company didn't send me any notification either by email, mail, or phone, on purpose.

Any advice would be greatly appreciated.

To whom it may concern,

I have been a long-standing member of 24-Hour Fitness since April 7th, 2011. My monthly dues started at $14.99 and have been steadily increasing every year thereafter.

Personally, I feel that all the yearly increases have been unfounded since there has been no extra benefits increased to my membership. There is still only one Club close to my household and since I moved in 2011, the closest club is more than 7 miles from my home.

Even with these inconveniences to me, I have continued to pay my membership every month.

However, the last increased I suffered this past July 2019 from $17.87 to $23.22 represents a 30% increase to my membership, these amounts include taxes.

My membership agreement clearly states that my monthly dues may only be increased a maximum of 5%, once per calendar year.

I have been in contact with customer services, but the agent was not helpful and refused to take any steps to assist me with this issue.

I am extremely upset with this latest increase, not to mention that I am also a member of LA Fitness since 2001 and they have never even once increased my membership rates.

I want to maintain being a member of 24-Hour Fitness, but you are making it extremely difficult for me to maintain being a valued long paying member that I have been since 2011.

I would like the latest increased reduced and my monthly rate reduced to my previous rate if $17.87 a month.

Please I would like to be contacted by email or phone to see how this issue can be rectified.

Thank You in advanced.

I signed up for the 24 hour fitness lifetime plan of $750 USD with renewal of $24 a year. I did not used the gym for several years due to injury and other circumstances. They suddenly terminated my membership and now they've deleted/denied my online account.

If others can, please chime in how they were able to reinstate themselves. I am aware there is a class action lawsuit with 24 Fitness for premature termination.

Hi my name is Maria, I've been coming to 24hr fitness since it was Bally's ..(I miss their customer service and kids club) . After having my baby (6 months now) i started coming back to the gym (3 weeks ago) and ohhh boy I never had so many excuses in the kids club like now .. that they are fixing the kids club, assembling playground, completely full, no one is available, running late, bla bla bla .. out of those 3 weeks I've only worked out probably 5-6 times why because their kids club not available.. they send me to nearest one but since they are close or not available usually others are full as well ..they should hired more ppl to work in the kids area .. mothers like me have to wait for hrs outside just to have some space for their child .. it's unbelievable how it seems the manager doesn't care ... unfortunately i have no other option than try or stay at home since I don't have babysitting ..

This is from Ms. Braiden [protected] and Ms. Avnes [protected]. We have complained numerous times to the so called manager for months regarding the cleanliness of this 24 Hour Fitness and nothing ever gets done. All of the fans are so filthy that after I am in there doing the class I am unable to breathe, the bathrooms and machines are disgusting, the floor in the exercise room when the fan is on the loose hair twirls in circles. We can have signatures by your members if needed as we are definitely not the only people with this complaint. We have friends that refuse to go to this Fitness Center due to the uncleanliness. We have been a member for years and would like to continue but, if this doesn't get resolved we will have to go someplace else. The worst part is that the employees just sit at the front desk talking and gabbing and sometimes they ignore the customers until they are finished. No one has ever seen any worker pick up a piece of paper, walk around to see how everyone is doing and most of all do anything other than gossip. We don't like to go over anyone's head but, they left us no choice. Please get this matter resolved. I enjoy going to Pleasanton/San Ramon but, it is out of our way as we live in Castro Valley and shouldn't be inconvenienced because of lack of duties on your part.
I hope this matter gets resolved real soon as we have all had enough of the filth and dirt at this 24 Hour Fitness.
Thank you

This location shows music videos that are extremely disrespectful to all women! We have complained several times to staff and the manager at that location and all we ever get are shrugged shoulders, smirks, or excuses that they have no control over what is displayed on the "corporate" channel. That's right, they display this disrespectful trash on their corporate channel that runs all day. We're pretty sure all the locations hav the corporate channel on all day. How awful and unacceptable! The last time we checked, a lot of women workout at this and other locations. If corporate and the employees of this gym need to watch trash like this, let them do it on their own time. We pay our membership fees and we deserve clean comfortable environment to work out in. Stay away from this location! Management doesn't care about your concerns or about values, morals or respect for everyone

To: 24-Hour Fitness -
Attn: Director of Operations/ Risk Management

RE : Improper filming - photo taking by 24-hour Fitness employee

Date: Aug -23-2019
My name is Jody Glade - I am a member of your Las Vegas Summerlin branch for approximately 3 years. I have never had any incident or violated any 24-H policy since my enrollment.
A couple weeks ago - a 24-hour Fitness employee, Will Cambell, took my photo - Mr. Cambell said he was taking photos of a client and did not take my photo. If this is true, then he made every effort to simulate taking my photo…I was the only person in the immediate area - he pointed the camera/phone directly at me - and paused, then walked away. If your gym has CCTV of the main gym floor- please review it and make your own determination.

I'm not claiming any damages at this point…unless the photo/video of my person, turns up in a negative manner. I am submitting this complaint, for the purpose of requesting a thorough review by your management as to why this occurred and who motivated it.

Background information:
I have been harassed by the FBI since 1997 - this is simply a matter of fact. The FBI has tried many angles to charge me with a federal crime, to no avail. They have recently attempted to establish that I'm angry/ violent / red-flag personality (paraphrased) This is important for a couple of reasons:
1. Why would the Las Vegas FBI use your employees and facilities - to "test" my anger and potential for violence - during the peak hours at the 24-hour facility - full of members?
2. Did the FBI seek proper approval - or just take advantage of the staff to participate?

The FBI did not need a photo of me - and they can surely take their own or access my passport or NVDL and I would never know the difference - This incident was DESIGNED to instigate a confrontation -with the hope I would overreact. The LVFBI did the exact same thing (scenario) at my dentist office a few months prior…a dental tech took my photo while I was in the waiting area…without consent.
I mention this information because it's really the primary issue - The Las Vegas FBI has a reputation for misconduct, over-reach and blunder. In this case, I was the adult in the room. I would ask, for a formal inquiry with Mr. Cambell and the Summerlin facility manager - I would ask, that 24-hour Fitness seek a formal response from the Las Vegas FBI Special Agent In-charge - as to their use of your facility and employees, creating a blunderbuss liability for 24-Hour Fitness.

Please contact me at any time for questions or further information -
Jody Glade,
Summerlin, NV [protected]

The Jacuzzi is often out of service because the chlorine is not titrated properly especially in the early mornings when most members want to use it before going to work.

The water extractor for wet clothing is often inoperable, which doesn't allow you to wring out wet clothing before putting it in your bag.

Members deserve a club that is fully operational.

I am a member at the 24 Hour Fitness 3800 24th St Suite 2, San Francisco, CA 94114 and they have been telling the members for years that they are going to get wireless access since it does not have any TV's on site. They had the access points installed in January but still no wireless and it is very frustrating to all the members. How cheap can this company be?

I've been a member for over 15 years. As a result of a class action lawsuit years ago, I was given the option to upgrade (for $10 additional a month) for all club level access at any locations. My payment was on autopay for years and had no issues up until recently. 24 Hour stopped my auto pay. First time this happened, I caught it and called and had it fixed. They even retro-charged me the few months of payments that they missed. It happened again recently and I didn't notice until a few months later. At which point, 24 Hour cancelled my upgrade, never notified me, and is not willing to fix this error, which was on their end. If my membership is not re-instated, I will take legal action.

I called to cancel my membership one month in advance, I was still charged the membership fee for the cancelled month although I paid my first and last month together. When I called to inquire why I was charged, I was told that the person I spoke with did not record the cancellation and they have no proof of me calling in to cancel. They now cancelled my membership and would not give me a refund for the unauthorized charge.