7-Eleven’s earns a 1.2-star rating from 910 reviews, showing that the majority of convenience store shoppers are dissatisfied with shopping experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
I was assaulted by a co-worker
On 9-24-2021, I arrived at work located at 401 E. 33rd St. Baltimore Md. Kyra and I changed words back and forth. She then throw a banana at the back on my head, then she got in my face she then punched me in the face. The whole incident was caught on video. I pressed charges on Kyra. I was the one termination from the job and not her. Tara the head manager...
Read full review of 7-ElevenCustomer service
Pl, i dont have anymore small bill but i have my coins. I chose 1.90 almond drink and used my coins to pay. To be exact - i used 3pcs of 20 cents and 13 pcs of 10 cent coins. I was humiliated by the cashier and verbalise that she don't got no time for me to count and even say they have the right to reject my coins. Is this true? So it means- a poor person who don't have paper bill cannot be entertained? It is so inhumane to think this way. Then we should have ask to stop making coins when it is there is no more value to people especially the cashier in [protected] store in orchard left side near the escalator.
Jennifer employee
On 711 on shore Dr off 21 st the lady ma Jennifer is rude very racist and always saying mean things to black people I will call my lawyer I never been so disrespected by an 711 employee before
Read full review of 7-ElevenHealth department needs to go check out this location
I have recently visited the & Eleven in Livingston Texas and I must say that as a customer I will not be eating anything there I notice that the area around the deli area was filthy and not being cleaned Also the bathroom are filthy This is not Hippa Standards there is too much Covid-19 going around to be taking this kind of risk with your customers I will...
Read full review of 7-ElevenTreated wrongly by an employee due, to filling a complaint against him
I file a complaint against a specific employee for refusing to provide a service I was paying for. Ever since, he treats me with anger and hate rad. I purchased items today at that same 711 with the same employee I asked if I can get a bag that I would gladly pay for, he refused. When advising I would file a complaint he walked out and started to taunt me...
Read full review of 7-ElevenEmployee treatment
Refusal to follow the requested schedule of an employee, despite that employee making it very clear upon hiring. Management has claimed in confidence that they're purposefully cutting their hours to one day a week because they were angry they wouldn't follow the schedule they wanted instead. Furthermore, refusal to give this employee hours to the detriment...
Read full review of 7-ElevenCard loading
7-11 in Redmond, OR. Is refusing to load paypal cards. They will load any other card, but not paypal. I think this is because one time I won $400 on a lottery ticket. When they tried to pay me with a "money order" instead of cash, I suggested to just load it onto my card. Simple! This was a manager BTW, she was so rude because she clearly didn't know how to...
Read full review of 7-ElevenNot allowing customers to enter during business hours
The convenience store on Benning Rd NE Washington DC did not allow me to enter the store at 11:30pm. The sign on the window clearly states that convenience store closes at 12 midnight. The attendant saw me at the door and proceeded to go to the back and she did not return for 20 mins.
Read full review of 7-ElevenAdvertise discount not held
Did not discount to the & 11 signs
Read full review of 7-ElevenI am a former employee that did not get paid what I was suppose to. I am missing multiple hours out of my check.
I put in my resignation to my manager on August 4th, 2021. I receive my direct deposit of 104.00, but I clearly work more than that. I believe that it was intentional to not pay me what I worked for. I did not receive overtime pay, and I worked 60 hours a week. The owner of the store told me he was going to pay me hazard pay, but never received hazard pay.
Read full review of 7-ElevenClerk
I was in there Monday and the blonde lady is very rude and it's not the first time but I'd like to see happen or maybe her go to a class that learns how to be nice and boy the alcohol you smell on her breath
Read full review of 7-ElevenNacho cheese
New recipe if so horrible! 20 years of eating 711 nachos and so sad to no longer be buying my 711 nacho with a small slurped. I was hoping it was only one location, but went to to another and same crap. Awful.
Desired outcome: Change back to old recupe
Lottery cashier person
I was in the store and the cashier "was running numbers for a guy on the lottery machine for $300 dollars. Which took a lot of time. And was bragging him and the guy. Run these numbers through the machine 2 times" a day. Which, seems very odd. And he told me to write mine down and place them through the automatic machine. Which, I tried 3 x times. I was in...
Read full review of 7-ElevenCharging different prices on cigarettes with or without a coupon
I've been buying Pall Mall Light 100's here for a long time, sometimes they take coupons off, sometimes they don't, sometimes some employees scan the cigarettes', sometimes they punch in the prices manually. The other day the day manager punched in the prices manually & charged me $10.75, no coupon entered, today I bought 2 more packs, the newer guy scanned...
Read full review of 7-ElevenComplaint with my Gcash payment for ₱131.00 the lady store keeper sys that their terminal did not receive the payment
My name is Melalie Gonzales, working as a call center agent at Capitalone Philippines Northgate filinvest Alabang muntinlupa city with cp#[protected]. I have a complaint with regards to my transaction. At 7/11 fast bites Northgate filinvest Alabang muntinlupa city on July 9 2021 at around 6:30pm manila time amounted to ₱131.00 only. The lady who helped me with my transaction mentioned that their terminal did not accept my payment even thought I have my Gcash reference number. The lady and the guy whom I've seek assistance were not helpful at all. I want my money back please.
Desired outcome: ₱131.00
Nachos
When I was a child we had two 7-11's in our small town, growing up I have always loved the nachos because of the cheese . Many years back the stores were purchased and changed over to Maveriks.
Now that I am grown and have a family of my own we seek out a 7-11 store whenever we are on vacation just to enjoy the nachos.
Sometimes traveling 30 minutes out of the way. Upon one of the visits to the stores we realized the cheese had been changed. We assumed it was just that store, we ventured to several other stores and unfortunately we found it was a corporate decision that all the cheese had been changed. We are sorely disappointed with the change and no longer visit 7-11 stores. We hope that someday the cheese will return and bring back the joy that the nachos once brought our family.
Overcharge and unethical behaviour
7/7/21 at 8:48 pm I stopped at the 711 store at 1200 N Town Center, Las Vegas, NV to purchase 3 packs of cigarettes. There were 7-8 customers in line, waiting to pay, while the clerk carried on a lengthy conversation in Spanish with a women and 2 young (teenage) girls, laughing and basically ignoring the other customers in line waiting to purchase their...
Read full review of 7-ElevenNacho Cheese
It is such a disappointment that 7-eleven changed their nacho cheese. My family and I used to get specifically those nachos, especially during summer. Whoever decided to change the cheese, I do not know, but wow what a mistake it is. The new cheese tastes absolutely disgusting. I wish they would bring the new cheese back. I have also tried to research what brand the old cheese was since my family and I used to get those nachos so much. I haven't been able to find anything. I even tried to contact 7-eleven and nobody reached back to me. All I want to know is the brand of the cheese 7-eleven used to sell for their nachos.
Desired outcome: Know the brand of the old nacho cheese/bring the old nachos back
Customer service
I, vernon taylor, went to 7 11 store on 3020 n. Hampton dallas, texas 75212. I asked kimberly lockey to give me some lottery tickets she gave me the wrong ticket so I told nicely thats the wrong ticket she commented ' [censored] i'm a old lady I can't keep bending down' so I said you're not old i'm 64. Then she wouldnt get me the ticket I wanted and call another employee to serve me. Then she made another comment about my old [censored] and cursing. I told her i'm a customer you can't talk to me like that then she said' i'll cut your throat' and get your [censored] out of here with your poor [censored] and don't make me come across this counter and kick your old [censored]'. I asked for the manager but she was on vacation I asked for her name and she told me and she said ' I want you to spell my name right I don't give a damn. So I would your company to look in to the matter cause I don't like to be threaten for purchasing anything in your store. My phone number is [protected]
Desired outcome: I WOULD LIKE AN APOLOGY AND FOR HER TO BE SPOKEN TO ABOUT CUSTOMER SERVICE
Customer service store unable to issue receipt for transaction
I visited the 7-11 @ 2101 Sandymount Road; Finksburg, MD 21048 @ approximately 9:15 PM tonight. I purchased a Big Bite hot dog. I requested the receipt and the clerk explained "the machine is not giving receipts". My reply "Why"? The clerk stated "No receipt". I then asked for a bag. The clerk explained "It's in a box". Excuse me 7-11 Administrators when you purchased an item you get a receipt and most folks don't want to carry the merchandise purchased out in their hands so you are given a bag. This is very poor customer service and a lack of respect. No receipt and to have to ask for a bag twice to get one. Really? I would have listed the clerks name but there was no name tag. The clerk had a green 7-11 shirt on with no other identification. 7-11 Franchises are being sold to ethnicity's that English is there second language and they have no respect for Americans. It's there way or get out. I'm done I will never stop at this 7-11 again. I posted a post on Facebook and Next Door tonight letting everyone in the neighborhood know about the lack of respect that was shown.
Desired outcome: Apology
7-Eleven Reviews 0
If you represent 7-Eleven, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About 7-Eleven
Here is a comprehensive guide on how to file a complaint with 7-Eleven on ComplaintsBoard.com:
1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with 7-Eleven in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with 7-Eleven. Mention key areas, transactions, nature of the issue, steps taken to resolve it, personal impact, etc.
5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps carefully to effectively file a complaint with 7-Eleven on ComplaintsBoard.com.
Overview of 7-Eleven complaint handling
-
7-Eleven Contacts
-
7-Eleven phone numbers+1 (972) 828-7011+1 (972) 828-7011Click up if you have successfully reached 7-Eleven by calling +1 (972) 828-7011 phone number 0 0 users reported that they have successfully reached 7-Eleven by calling +1 (972) 828-7011 phone number Click down if you have unsuccessfully reached 7-Eleven by calling +1 (972) 828-7011 phone number 0 0 users reported that they have UNsuccessfully reached 7-Eleven by calling +1 (972) 828-7011 phone numberCorp HQ+1 (972) 828-7026+1 (972) 828-7026Click up if you have successfully reached 7-Eleven by calling +1 (972) 828-7026 phone number 0 0 users reported that they have successfully reached 7-Eleven by calling +1 (972) 828-7026 phone number Click down if you have unsuccessfully reached 7-Eleven by calling +1 (972) 828-7026 phone number 0 0 users reported that they have UNsuccessfully reached 7-Eleven by calling +1 (972) 828-7026 phone numberInternational+1 (604) 586-0711+1 (604) 586-0711Click up if you have successfully reached 7-Eleven by calling +1 (604) 586-0711 phone number 0 0 users reported that they have successfully reached 7-Eleven by calling +1 (604) 586-0711 phone number Click down if you have unsuccessfully reached 7-Eleven by calling +1 (604) 586-0711 phone number 0 0 users reported that they have UNsuccessfully reached 7-Eleven by calling +1 (604) 586-0711 phone numberCanada+1 (800) 255-0711+1 (800) 255-0711Click up if you have successfully reached 7-Eleven by calling +1 (800) 255-0711 phone number 0 0 users reported that they have successfully reached 7-Eleven by calling +1 (800) 255-0711 phone number Click down if you have unsuccessfully reached 7-Eleven by calling +1 (800) 255-0711 phone number 0 0 users reported that they have UNsuccessfully reached 7-Eleven by calling +1 (800) 255-0711 phone numberCustomer Relations+1 (405) 682-5711+1 (405) 682-5711Click up if you have successfully reached 7-Eleven by calling +1 (405) 682-5711 phone number 0 0 users reported that they have successfully reached 7-Eleven by calling +1 (405) 682-5711 phone number Click down if you have unsuccessfully reached 7-Eleven by calling +1 (405) 682-5711 phone number 0 0 users reported that they have UNsuccessfully reached 7-Eleven by calling +1 (405) 682-5711 phone numberOklahoma City+1 (432) 580-8850+1 (432) 580-8850Click up if you have successfully reached 7-Eleven by calling +1 (432) 580-8850 phone number 0 0 users reported that they have successfully reached 7-Eleven by calling +1 (432) 580-8850 phone number Click down if you have unsuccessfully reached 7-Eleven by calling +1 (432) 580-8850 phone number 0 0 users reported that they have UNsuccessfully reached 7-Eleven by calling +1 (432) 580-8850 phone numberTexas & New Mexico+1 (435) 645-9595+1 (435) 645-9595Click up if you have successfully reached 7-Eleven by calling +1 (435) 645-9595 phone number 0 0 users reported that they have successfully reached 7-Eleven by calling +1 (435) 645-9595 phone number Click down if you have unsuccessfully reached 7-Eleven by calling +1 (435) 645-9595 phone number 0 0 users reported that they have UNsuccessfully reached 7-Eleven by calling +1 (435) 645-9595 phone numberPark City, Utah+1 (808) 526-1711+1 (808) 526-1711Click up if you have successfully reached 7-Eleven by calling +1 (808) 526-1711 phone number 0 0 users reported that they have successfully reached 7-Eleven by calling +1 (808) 526-1711 phone number Click down if you have unsuccessfully reached 7-Eleven by calling +1 (808) 526-1711 phone number 0 0 users reported that they have UNsuccessfully reached 7-Eleven by calling +1 (808) 526-1711 phone numberHawaii
-
7-Eleven emailsinternational.inquiry@7-11.com100%Confidence score: 100%Support
-
7-Eleven address3200 Hackberry Road, Irving, Texas, TX75063, United States
-
7-Eleven social media
-
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 02, 2024
Most discussed 7-Eleven complaints
Bad gas problem!Recent comments about 7-Eleven company
Store associate stated that she was the regional or district managerOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!