In April 2022, I had my Ford Explorer repaired at an independently owned and operated Aamco at 7683 NW Prairie View Rd, Kansas City, MO 64151 in NKC. In October 2023 and less than 25 thousand miles later, my transmission was not working property, so I took it into the original shop and was advised there was a change in ownership, and they could not locate my original paperwork. I am a business owner with employees and their customer communication process is horrible.
After 3 weeks, I presented my original receipt and documentation, and the manager tells me that my documentation is not real. This is fraud. Stay away from this business. On the BBB, they have a grade of "F". Also, I have reached out to the MO Attorney General's Office to file a formal complaint against this business from the Consumer Protection Office.
Aamco has held my commercial vehicle hostage for 4 weeks and their behavior strongly suggests auto repair negligence and breach of contract, which can lead to a civil court case.
It shows that Aamco declined the transmission from ATSI, but documented on my receipt that they received the transmission from ATSI. Also, please review the previous owner's comments regarding the shop business practices. Aamco's business practices at this location lack integrity, it's unethical, it's illegal and fraudulent. So, on October 10, 2023, I hired an attorney to go after these crooks.
Update: As of 10/10/2023 - Aamco has removed their listing with the BBB showing an "F" rating.
Desired outcome: Fix transmission and reimbursement for having to get a rental and to hire an attorney for representation.