I accept that from now on I should read the “terms & conditions” a lot more closely, but I just couldn’t conceive of a company offering a trial that starts the day you place the order. Well that’s exactly what this fraudulent crook of a company decided to do and I get some third world inept operator taking my call that tried her hardest to up-sell me on another month of a product I didn’t even want one month of.
So I tell her that I received the acai product on Monday it was now Wednesday and I’m wondering why they charged me $89 after 3 days, she replies no it is charged 10 days from the time you place the order, you failed to call us back in time. I exploded! What sense does that make to start my trial of something before I receive it? I didn’t get to TRY it! She say’s oh well since you’ve already paid for it now why don’t you try it for the rest of the month. This crap went on for way too long and finally when I was frustrated to the verge of tears did she give me the cancellation instructions.
Can you believe after the 10 times I said I didn’t want it had I hung up too soon I would have still been in the system to get hit again next month! Scam artists! I am pissed and still out of money. And the cancellation process is so detailed and ridiculous, and they cover their criminal butts by putting this stupid info in the terms they know people rarely read through completely. Uuuggghh!
I want to cancel my order of acai berry. Do not senda any more .
thank you.
Mary Cooke
2124 Vernon Court
Trenton, Michiga
I have been of the phone for about 1 hour on hold and now I dont know where
I find live chat to cancel this order.
I thought I was getting a free bottle of Pure Acai Berry products.
I did and I paid the initial sh & handling fees. as agreed w/cc.
But. since then they have taken a total of 167.60 @ 83.80 Dec. and
Jan. I demand my money back. NOW!
Pamela Williams
4333-1 Avent Ferry Rd.
Raleigh NC 27606
I sent for a 14 day trial offer that was for $4.95. The bottle was suposed to have 60 capsules. After the 14 days if you didn't cancel they charge you $77.85. When I tried to cancel they couldn't find my account. Plus the bottle they sent me only had 20 capsules not 60. So I called my credit card company and told them I was being scammed so they imediately closed my account and opened me a new one. Thanks to them I won't get charged the $77.85.
Tried to reach someone in this company to reverse the 3 unauthorized charges that have been pulled from my account and cant get anyone to answer the phone at any given time I call. I can call at all hours. I want this fixed.
I took advantage of a free offer from Acai Berr and had a charge for $29.95 charged to my credit card account . I want the charge removed and I will not do this again.cc984
Part 2...
ACAI BERRY
Here is what shows on my credit card statement...
11-10-08 FXSUPPLEMENTS.COM [protected] TX $5.95
YEA--THEY GOT THERE MONEY BUT DID NOT SEND ME MY PRODUCT!
DO NOT ORDER FROM THEM! COMPLAIN ON EVERY SITE THAT YOU CAN!
my account was charged $29.95 on Jan 14, 2009 with out my permission.I would like this charge taken off my account as soon as possible. Thank you, Cindy Kuhn.
THEY SAID IN THERE AD THAT U CAN ORDER A FREE SAMPLE OF THIS WEIGHT LOSS DETOX. U ONLY PAID 4.95 S&H. I GAVE THEM MY CARD # TO PAY FOR THE S&H AND THEY TOOK OUT 83.13. I TOOK. PLEASE BE CAREFUL TO INVESTAGATE!
This company awnsers the phone Real Solutions Lab.
The get you by telling you as seen on Oprah and Rachel Ray! (Checked into that NOT them!)
I was taken now for $71.90 they refuse to help me.
I reported them to the Better Business Breau and the Federal Trade Comission.
****Cancel your credit card NOW******
****Call them [protected] and ask for Mr. Larry Roberts SUPERVISOR
How can someone like that sleep at night? I was telling him my problem and he began to tell me a story about his 3 kids. I called him back after reading all of your complaints and I said what kind of example are you setting for your 3 kids, he got mad..."dont talk about my kids" he said!
I told him I wanted to discuss my problem and you brought them up!
Come on is this what our world is coming to?
GOD HELP US ALL!
How can these people get away with such criminal acts ! I have experienced the same and the Attorney General needs to act quickly with these criminals...
I never asked to be charged for their product only asked for a free trial which turns out not to be free. Please discontinue sending the produc t fraudulent activity.
I just received my FREE trail yesterday and they dinged my card before I'd even received it. Is there a way to stop these people. They charged my card for $66.95 before I even received it.
I ordered the product and was told I could cancel within the month. I did, by phone, but was charged $88.62 anyway. I'm calling to complain and will ask my credit card company to deny payment.
I have had the same experience. They told me there was a restocking fee! What a SCAM! Please BEWARE. Don't fall for the same thing I did.
Ordered a trial sample for $4.95 on January 3, 2009. Received it promptly in the mail. On Jan 19, received call from credit card company fraud dept. inquiring if I had ordered and charged an additional 69.95 with Acai Berry. No, I had not! This amounts to theft - pure and simple!
I ordered Acai Berry and was supposed to receive by Jan 12, it is now the 20th and still haven't received. Would like my money back.
Vivian Monaghan
203 Merion Ave.
Aldan PA 19103
my confirmation # on order is 1116102
My account was debited with $87.13 when I neveer gave my permission but worse I never recived the product at all also had the trail amount taken out $ 3.95 of my account but never recived the product. hopefully someone can do something about it and stop this people from taking advantage of others...
Same happened to me, I received 7 days instead of 14 days. I was shocked to find out that I had signed up to an ongoing purchase agreement. (news to me) I just cancelled my credit card immediately.
I just had this happen to me but I received my "free trial". then paid to have it three day mail and thay received and was suppose to cancel my accoun on the 8th of january and did cancel it and on the 16th took 87.13 out of my accunt and then told me thats the day they canceled it. my bank was nice and they are going to fight for me they have others going through this right now to. I cancelled by bank card cause they have many other names and so flagging your account does not stop them. my trial was billed and shipped from herbal groups and the 87.13 was billed fromm accai berry group so be careful. the only way is to cancel ur card.
Free sample (we pay for shipping) then they continue to charge you and ship more and the toll free number to cancel is "not a working number"... nor is there any way to contact them via the website. complete fraud!
Slim diet acai berry was given authorization to charge $4. they did this and then turned around and charged $89.97 to my account without authorization. I want this removed from my account.
I have the same problem going on right now. I contacted my credit card company to dispute the claim and also contacted the better business bureau to investigate these unethical practices. as of now, the company has offered to refund $30.00 to my credit card. that is unacceptable and I have written a rebuttal to their offer. no charges whatsoever are acceptable beyong the $4.99 that I have already paid for shipping on the trial bottle.
Please contact the better business bureau to file a complaint as well. hopefully if enough people so do it will put an end to their unethical behavior.
Ashley
I asked for a trial sample and have now three charges from companies I don't know www.fit-fac.com for 29.95; www.zazzle.com for 91.39 and trialoffer for 89.31
cannot call ph# not working only way to cancel a order that i did not authorize. PH #[protected]
After I ordered a free sample for only shipping charges my account was charged shipping and insurance charges. Then I cancelled product and my account was then charged for a month supply of product again without my permission and instructions to cancel. Product never came.
I fell for their free trial for $1.00 and ended up getting $29.95 times 2 months taken out of my checking account. I called the bank to find out what it was and they gave me the 1-800 number to call and i'm still on hold right now. i've read a few of the other comments and seen that cancelling doesn't help so i'm going to call my bank back and stop payment on anymore of those that come through. this is a joke.
I've been charged as well and I tried to call no answer and when I finally gets an answer there system was down this is on january 21 of 2009 and I should call back in a hour I also sent email requesting that they cancel my subscription because they charge my account before my free trial was up and I never got any result from them this was in november of 2008 I don't have the time to play phone tag or computer tag about my money that I was scammed out of i'm a busy individual and I need my money as well as the next person time are hard and they know it too.
I ordered the acai berry trial and agreed to pay the shipping costs. I ordered from natural-acai-berry.com and the number is a non-working phone number. [protected]) I would really like to know if anyone out there is having this same problem and I need help in cancelling my order. please help!
[protected] this is the number i been calling for to months to get credit and been getting the run around while they continue to bill my card and the credit card company say changing my card number wont stop them from billing this is leagel fraud im shoked
Was charged two times for diet pills, they said they will refund one time but have no record of second transaction. I have record of one being on the 19th of January and other on the 20th of January.
Man I think this is the biggest .this ### dont work . so do not charge my ###ing credit card anymore. i call to cancle this ### they han me on hold fro 4:30pm till 6:30 pm the fone got disconnect please cancle my order dont want it do not put this on my card anymore
report your credit card stolen and then you get a new number and they can't charge you any more. There is also a possiblity that your bank can reimburse you.
I just ordered trial of acai berry of $ 4.95 and I been charged 29.95 twice. They are practicly taken away money from my checking account.
I will proceed legally with this complaint. Nury
I ordered a trial size and they kept billing me 87.13 monthly and sending me new bottles that I never ordered. I tried to get a refund via email and the email came back to me. When I called the [protected] number to get a refund they said it could only be done via email and I couldn't understand the email address very well. It's like they didn't want to honor your request. So now I may have to order a new debit card to make sure they stop billing me. I am not sure anything has been done to stop them billing my account in the future.
They consistently call my cell phone. I cleared the form and did not order. Do not understand why they have my information if I did not subit.
Beware to all...thought I had gotten rid of them last year...guess what? Just received more stupid pills in the mail TODAY with them charging my credit card AGAIN...Credit Card company taking over my case.
Everyone that has dealt with these scammers might have to change their credit card number...when I called my credit card company today...the lady that helped me knew exactly who these scammers were...
Dawn
Me too! I filled out the order form and before submitting, thought better of it. Cleared the form and closed the window. How the heck did they get my #?
I have been trying to cancel since November and they refuse to acknowledge my request. I don't want this product. I have sent everything back unopened.
The site offers free samples for the cost of shipping. I ordered a sample bottle for shipping and handling charges for only of $3.95 to my credit card, and within two weeks they billed me $92.58 for a full bottle, saying that because I didn't call with 14 days I was obligated to pay for this bottle and they didn't accept returns.
Then they automatically charge me monthly shipments for $89.31. I didn't see that information on the screen when you order the free sample. Then they somehow enroll me in Fit Factory and monthly nutritionist newsletter for $29.95 + $1.17 each month thereafter.They claim you can Cancel Anytime, with No Hassles! This has been nothing but a hassle since the start.
I ordered a free trail of Acai Berry. I was billed the $3.95 and 14 days later was billed $87.13. Why can't this company be stopped?!