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Airtel

Airtel review: pathetic service! 61

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Author of the review
12:00 am EST
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This review was chosen algorithmically as the most valued customer feedback.

I have my account in the airtel call home where I can call India. Since the first day, the website doesn't work. If at all I am able to log in, I just can not even see my profile. I can not do anything there. The customer care number [protected] does not work. It is either busy or if by chance you get through it, you are put on hold. Once I was put on hold for an hour, but still customer service executive did not come online. There is a place in website where we can lodge complaint or give feedback. Even the website is not allowing me enter any information. This is the worst service I have ever seen. I am not sure how to contact Airtel and close my account. I have $20 in my account.

61 comments
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Vijikumar
Jul 24, 2007 12:25 pm EDT

I am unable to call and receive anychennai reliance land line numbers (in INDIA and in Tamilnadu) from my Airtel mobile phone. Not only from my mobile also from all Airtel mobile in tamilnadu.

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m uday bhasker
Jul 24, 2007 12:28 pm EDT

My father got his mobile with AIRTEL connection([protected])... Last month he received a message informing that he will get cricket score information and for that an amount of Rs.99/- has been recovered from his prepaid card. He had never enabled that option and willing to do those things...

Then he wanted to contact the AIRTEL customer care center but unable to contact them in this regard. His mobile number: [protected].

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nilofer salim khan
Jul 26, 2007 5:52 am EDT

I brought a card for refill but due to the rains the card got wet and the 14 digit no tore a bit. Hence i could not refill it. I do not have time to go to an airtel center as it really takes up a lot of time. Mob no [protected]. Thank you.

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Friend
Oct 11, 2007 7:53 pm EDT

Airtel Call Home is FRAUD ! Never use it. This morning (Oct-11-2007) they launched promotional offer which would give 100% free talk time (so $5 recharge would give $10 talk time). I recharged at 7:00 AM EST on Oct-11 and came to know that offer was dis-continued on same day due to Business Reasons !

Call center is saying offer was withdrawn on 1:00 PM IST time and I recharged around 4:00 PM IST time under that offer.. There website says some thing and some thing else would happen in back ground..

They are here to fool people.. stay away from them!

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Shyam Mohapatra
Nov 22, 2007 12:00 am EST

The service really sucks. Please do not use it. Reliance is 1000 times better.

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gova
Dec 01, 2007 6:54 am EST

Could you guys try the number [protected],
because i have recharged my number it working good..only the problem is when ever i try to call india..it will be connected and immidiatly it will get disconnected,So ineed to dial it again(always it is happening)...this is making loss of money

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texas_scam
Farragut, US
Dec 04, 2007 11:12 pm EST

I like Airtel much better than Reliance now. The call placement happens instantly, no delay at all... and the clarity is amazing, better then reliance..

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Vipul Goel
Dec 24, 2007 11:34 pm EST

I know, Airtel service sucks. I have not bought their card after first usage too. Even Reliance website is bad.

I have started using WQN again now !

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RATNABODHI MOPKAR
Feb 29, 2008 2:38 am EST

I WANT MY CALL LIST THIS MONTH 2/2008

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sarjit singh
Mar 13, 2008 8:53 pm EDT

I agree with all complaints. You are doing good service.

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Rajesh
Jul 06, 2008 9:17 am EDT

Airtel Call home is one of the worst services I have used for calling India.
last year I charged 4 time during their promotion (Independence Day and Diwali)
In the offer they said that they will be sending the Saree and a gift hamper. I called them 10 times and every time I call they said it will reach in 10 days. But to my dismay it never reached. When I called them again last month they said sorry and said that they will give me the credit for their mistake. It has been more than 2 weeks and the credit didnt come and when I called again today they said that I am not eligible.
The call center rep says that I am eligible but the other dept says I am not eligible.
Airtel outsources the gift thing to the other company. When the company defaults, they charge it from that company but doesnt pass it to us.
Like me there would have been thousands of people who must have recharged the account and they made millions from this.
Its a fake promotion and I would never recharge from Airtel again in my life.
They are real fraud.

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Om
Jul 17, 2008 10:23 am EDT

Worst service, I have charged for 100$ not able to use at all, never got connected...whenever i try...90% call gets dropped ...irritates and loose my temperament ..and mood to talk...I will say not to use...worst customer service.

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Vikram Sharma
Jul 31, 2008 6:57 am EDT

Bad service on your Employee & Iam not a Satisfied

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sarika dutta
Nov 01, 2008 12:31 am EDT

if you ask me, reliance calling card is the best one around.have been using it for one year now and i get good voice quality, fast connections, and virtually zero call drops.i learnt that they slashed their effective calling rates this festive season to about 5.9 cents/min and are also giving away 120 mins free talktime to all their customers.Makes sense to go for it.

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satish
Nov 01, 2008 12:37 am EDT

totally agree wid u guys, feel tht reliance calling card is the best one around.have been using it for one year now and i get good voice quality, fast connections, and virtually zero call drops.i learnt that they slashed their effective calling rates this festive season to about 5.9 cents/min and are also giving away 120 mins free talktime to all their customers.Makes sense to go for it.

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sameer
Nov 01, 2008 1:29 am EDT

yeah i faced recharging issues and poor customer service from airtel so shifted to reliance .feel tht reliance calling card is the best one around.have been using it for one year now and i get good voice quality, fast connections, and very less call drops.i learnt that they slashed their effective calling rates this festive season to about 5.9 cents/min and are also giving away 120 mins free talktime to all their customers.Makes sense to go for it

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anu
Nov 28, 2008 7:38 pm EST

No contract, Pin Less Dial, No Conditions, No Maintenance, Dial Local talk Long Distance, 1 minute roundup, Monthly Statement, Promotional Offers, Referral Benefits, Credits never expire ... Talk >338 minutes off you first $10.

Take or leave it .. decision is yours ... What more you want of $10 ..

https://www.stanacard.com/en/H_step02.aspx

Use Promotion code:- 149700

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Raj Kumar
Dec 04, 2008 11:07 am EST

Airtel Sucks... these beggars steel money from your account. Customer Care worst than automated system. They are very rude. One of the situation is that if there is no activity for 6 months on the account, the disable the account and take the balance to party. Funny thing is they say there is no way that they can re-activate the account. The catch is if you do not realize that your account got locked, if you try login online it will let you login and re-charge the account. When you call Customer Care they say that is your fault to recharge. There are no alerts or communication to notify the account status.

Airtel STEELS money they are thieves and beggars.

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Sathish
US
Apr 28, 2009 1:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Airtel SUCKS big time! The service is extremely pathetic. Firstly, the 1 cent per minute offer is BOGUS. They force us to pay $3.99 as a service usage fee every time you recharge it. It is ridiculous. They are making fun of expats. They are making them look stupid. Secondly, the service works fine for the first 1 week after registration. After that one has to make at least 15 attempts (No Kidding!) to make a call...and the worst part is the call gets disconnected when the service is still in use.

I am in no mood to talk about the Customer service. I guess they are rigorously trained to be 'Pathetic' to the extremes.

Ideal for the expats to exemplify and to quote what we hate about Indian companies, Indian goods and services, Indian Customer service, Indian mindset and people of India though we adore it. Here after, unquestionably, a firm 'ABSOLUTELY NO' to AIRTEL is my only recommendation.

Airtel...you lost me as your customer.
Good Bye. FOREVER!

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Shanker
Atlanta, US
Jul 26, 2009 12:31 am EDT

This is the worst service provider. In real terms this type of companies bring the bad name to Indians and to their credibility.

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scrape_goat_of_airtel
IN
Jun 18, 2010 10:24 am EDT

airtel cuts money unnecessary and when i ask the customer care executive about why they cut my balance they behave rudely and cut more money in order to prove that if we complain more of our balance will be cut airtel service center executive cant fix problem any time and when customers talk politely they misbehave with the customer there is no complain box or grievence cell for customers at last the customers are only losing out every complain is falling in deaf ears AIRTEL such is big brand name is useless they just know how to cut the balance of its customers without any service activated by the customer

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