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Airtel customer care sucks! Airtel is useless. They don't respect their customers. Airtel is really bad. I was an airtel pre-paid user. Airtel guys called me a lot of times to get a post-paid connection. After a few days, I decided to go with their best scheme in post-paid with the highest rental plan.
It was called india-roam 399 plan. The airtel guys came to my office to collect the deposit and required documents. After a few days again there were a couple of guys from airtel there at my office for address verification. Everything went well. They promised to get my phone working in 4 working days and finally these guys managed to get it working in 8 working days.
After around 10 days, when I wanted to go to some other state, maharashtra to be precise, I called up airtel to check my roaming status and they said, it was on hold as the address verification was not done. I was shocked to here as the address had been verified a long time back. They registered a complaint for that which was stupidity.
I had told them my concern. I was going out of bangalore for 15 days after that. I wanted my phone working.
My roaming was not activated. I was without phone for 2 days. Then they activated my phone only for incoming calls. I registered a couple of complaints again after that. For all of them, they changed the status to "closed". Then again I get another shock of my life. They inactivate my sim. All incoming and outgoing calls are blocked. I had requested in my complaints for a call back from a manager. No calls! And my cell phone is not working. The customer care doesn't register my complaint. My phone is still not working for 10 days now. Number - [protected].
Airtel customer care sucks. They treat customers as dirt.
Suggestion for new guys: avoid airtel. Your phone wont work when you want it the most.
The complaint has been investigated and resolved to the customer's satisfaction.
I am a new costomer to air tel. If i would have known earlier, i would have never switched to air tell.
I am not able to call customer care after 10 days of getting the connection. the costomer service was debarred after a hot conversation with one of the customer care excutive. Till date it is not reactivated.
I am surprised that what the higher authority is doing . they are sleeping. If i found any one of the customer care exucutive of air tell to whome i talked from my friends numbers i will beat them so harsaly that they will never fool any citizen of india.
My ill effected mobile no is [protected]. location Bangalore, India.
I had applied for duplicate sim and had provided necessary documents. But inspite of that my outgoing calls were not activated.
Went to dealer office - Airtel - Rajajinagar opp to Navrang. Upon investigasition came to know need to submit fresh application with address proof and identity proof ( this was provided on 07/11/08 ) and they informed that it will get activated within 48 hrs.. Inspite of repeated followups the Airtel customer care is saying that the document has not been reached to them..
Such a worst service and they think customers are not the prime importance to them.
The staff are very lethargic and spend most of the time chatting..
Need to delight customer and not to make customer unhappy.
Hope atleast from now onwards the service level may improve.
And also expecting my sim ( Outgoing call will get activated)
respected sir/mam,
i wanna say u that i am using a airtel number [protected] last 6-7 monthes.
but i have a problem now . Yesterday i subscribe ISD pack of 225Rs. at my number.
by using isd pack 225 we can call anywhere in world.now i am able to call suadi arab but ican'nt call
brunei darussalam (near singapore) at number [protected].
i talk to customer care number, but they did'nt provide me suitable answer.
somebody told me u can call only suadi, not in singapore, somebody told me this should be vcc card.
this is vcc card or not, ido'nt know.
plzzzzzzzzz tell me about this problem.
Thanks
id: shariquepkw@yahoo.com
Airtel Relationship center, opp. Navarang theatre, Rajajinagar sucks!
People work at this center really sucks. They mess up everything you ask for. They lost my documents and made my connection de-active couple of times in a week. They did not update my payment of mobile bill, they wont issue receipts for any transactions you do with these ppl. Please stay away from this store, never ever go to this store. If I were Airtel, I would have closed this center immediately.
I am an Airtel prepaid customer. My present age is 77 years. Surprisingly I am getting job alerts which I never asked for. Though I have informed through my mobile that the job alerts should stop, no action has been taken. On the contrary it was renewed. Despite my requests job alerts are still continuing. Please help.
M. G. Diwan Mobile No. [protected].
I have been using a postpaid connection of Airtel (CUG connection) for the past 5 years.
My problems started when I shifted my house 3 months ago. I called up customer care and informed them about billing address change. they noted down my address and said everything is ok. The next month I received my bill to the new address and everything seemed to be fine.
However the following month I did not receive any paper bill. I then called up customer care and asked for a bill. They send me an e-bill and a paper bill. From the e-bill I found that the billing address had reverted back to the old address! So the reason I did not receive the bill in the first place was because it had been sent to the wrong address.
I called up customer care again to inform them of this problem on their part. They registered a complaint for change of address which was stupid on their part. After that I received around 6-7 sms from airtel about this address change and 4-5 different persons called regarding the same. Each time I contact customer care or they contact me, I talk to a new person so I had to explain the situation every time. This was really frustrating.
After a couple of weeks, an executive from airtel called me and said he will come to my house to collect an address verification proof. He did not turn up on time. He called and informed he will come later, but he never did. Exactly 1 week after this, I found out that my postpaid connection which I had been using has been disconnected. When i called up customer care, they said it has been disconnected because of address verification failure.
However, for the last 2 days my number has been disconnected. When I checked with customer care, they said my address verification has failed and my number has been temporarily disconnected. It is not fair on Airtel's part to suddenly disconnect the number without any intimation.
How can they screw up a simple address change request? Airtel customer care really sucks! I'm still waiting for a resolution to this
The Airtel Customer care service is really really worst, they don’t have basic manners/courtesy to speak to customer. If they cannot solve your problem they will simply disconnect the call. More over this is encouraged and always practiced by their floor in charge (Supervisors).
I spoke to Airtel Customer care and as the executive on call was not able to solve my technical issues, I insisted to speak to his supervisor, what was really shocking was most of the times they call some other executive and then he will pretend and speak as if he/she is floor in charge. At last i could speak to a real supervisor (Named: Manohar from Bangalore customer care/Technical support) and he too disconnected my call in-between and did not even bother to call back (incase if the call got disconnected accidentally).
I took the pain and called them again to just know why they disconnect the call like this, and when i asked the previous person name they said his name is Manohar, just Manohar
without any last name or Surname. They all tried just to confuse me so that I cannot complain against that particular person.
WORST things started when they were giving all wrong information about my SMS recharge; they were creating their own offers randomly on the call and were trying to somehow convince me to forget my Recharge benefits.
I am really shocked with this kind of service as 80% of my offer validity went in their problem solving and complaining process. Now that I have completed the offer time they are saying that I cannot use the benefits as the offer validity is over.
I am speaking about this issue to my friends and they too have similar issues with Airtel service, we all will post this and other problems in all possible social networks and make sure others don’t get cheated.
Conversion of post-paid to my name not going though even after the No-Objection and All the relevant proofs submitted. First time they sent me back saying there needs to be NOTARY on the address proof.After getting that they are now saying that the No-Objection From the company has expired.(The No-Objection was date Aug 24 and they are saying that there is an only one month validity for the No-Objection ) which is really ridiculous. I dont know where are such pathetic rules originating.Even more this delay has been caused only because of them(Requirement of NOTARY on Address proof).This they are saying once I have cleared all the arrears and also paid deposit for a specific plan. I wanted to change this post-paid only to avoid the pain of communication and related formalities at other places like bank's etc. Now it is really looking painful getting this connection when I have better options of changing to BSNL/DOCOMO..etc.
Also the signal quality of airtel is pathetic in many parts of Bangalore which has really pissed me off.I have no signal in my home.Over this the ridiculous meaningless formalities that needs to be done for the transfer...
Airtel Customer care is terrible and completely useless. My internet wi-fi had been password protected. since it wasn't done in my presence i wasn't given a password. I wanted to use the wi-fi on my phone and asked them to help retrieve or change passwd. Calling cutomer care was a pain. first i had to go through a recording which made me punch a whole lot of buttons just to listen to my balance. after nearly 5-6options i managed to get through a representative.
standard procedure is to check random configurations just to make you waste your time. I repeatedly told her that i just needed to reset my passwd and that nothign is wrong with the internet. She went on with her investigations and concluded that my alternate computer was not cofigured to use the wi-fi. I finallya sked her to just send a representative home. This was on 10th April. She concluded that the matter would be resolved latest by 12th april !
chennai airtel customer care ###s...
I dnt kw wat the hell they do in service centre... am trying for past two weeks but i cud listen only to the recorded voice.. btr am switching to vodafone
Hi Oruvan,
Thanks for writing to us. We'd be glad to have you with us in our family. Please refer to http://www.vodafone.in/mnp to know more on MNP. If you need any further info, please write to us at vodafonecare.chn@vodafone.com or call us on our toll free number 198. We'd be happy to help you!
Kind Regards,
Vodafone Customer Care, Chennai
Worst service from airtel post paid customer service. Hey hav ppl who doest kno respecting theor customers. The agents are jus rubbish, who use abusive words on call. They plead us to take the service and then call us and insult us with bad words. From 3 months im facing torture from these ppl. One day it was extreem 3times a lady called me and spoke abusively. The number was +[protected]. I called to the numbers to complain on these ###. But they just diconnected call several times. Today some how i got thier one HR number (as per the executive). But no luck. These ppl hav no manners of spking to customers. Before completing my words he putt my cal on hold n later he dint pick the call and now the number is busy for hours. This is pure torture. I need highest escalation on this.these
I want that employee to be turminated and she should apologize about this sin.
Namaste ( Anny888),
This is with reference to your post dated 28 September 2013.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.presence@in.airtel.com
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.presence@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste ( Anny888),
This is with reference to your post dated 28September 2013. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.presence@in.airtel.com
Look forward to hearing from you.
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
I have taken a airtel prepaid connection 3 days back and yesterday i have contacted coustomer care executive calling 121 and they told me to approach airtel visakhapatnam branch only and as i went there they r telling that it will be activated within one hour/when ever i go there but it is not working. Kindly see that my connection is activated at an earliest.