Airtel review: harassment of consumers by all mobile phone cos 62

With the number of complaints for Airtel, a new category 'Airtel' should be added. I have a phone cum Broadband service with Airtel. Ever since I subscribed for their services I am experiencing the extremely poor quality of service. To start with they promised us the connection in 5 days and even after 15 days and lots of revised dates, the connection was not done. We then took the matter to the highest authority in Bangalore and the very next day the connection was done.
Now for the last 2 months I am trying to register on their website, so that I can monitor my internet usage. The same message that they are upgrading the site keeps popping up. Isin't it a matter of shame for Sunil Mittal and Co. to take more than 2 months to upgrade a small portion of the website. I wrote several times to the Custonmer Care and there is no response. When I call they don't commit any date for completion.

I am airtel customer in karnataka I have not downloaded anything in airtellive but they have added in my bill 400/- in sep 06 bill I enquired but they sent big list what I have not downloaded. Don't take airtel postpaid if you take it will be a keeping blade in your packet.

I am one of the ill-fated customers who availed the services of Airtel and I regret having taken their mobile services.

I had take two numbers [protected] and [protected]. I had opted for ECS for bill payment.

To my shock I see my bank statement, I am still being debited even after surrendering my connection. I have got a confirmation for the same. Still I am being debited. Even after complaining, I have not got any reply from them yet.

The worst part is that I am on a overseas assignment and I can't do anything but to watch my account being debited month after month. But, I will definitely go to the consumer court will all the evidences and make things worse for them once I return to India.

Thanks

Balasubramanian

Good that you are raising your voice against misconduct that will surely help many. But posting here will not suffice your ultimate goal should be to bring it to notice of regulatory bodies and have them take relevant action. So in addition to posting your complaint here do mail them to:
trai@del2.vsnl.net.in

and follow up. Things will work.

Lets make india better.

I have been an Airtel customer for the past 5 years (Number - [protected]) . But never before have I found the customer service as pathetic as I find it now. I have been in CUG 249 for the past 9 months. In January I had raised a request through an Airtel representative in Computer Associates for a change to Plan 149. I was asked to send a mail to the Airtel office and I got a mail saying that the plan change is possible. However the mail failed to give further details. I sent about 8 mails to Airtel asking for clarifications but I got none. Then I was told that the Plan 149 had been discontinued. I also made about 50 calls to Airtel Customer care . However the executives acted dumb and I was asked to repeat the issue every time I called. I wonder what sort of information sits in the Customer profile database of Airtel. What is the customer service you provide when you ask put the customer through the same misery every time he calls?

All the trouble started because of the mail from Airtel which said that the change to Plan 149 was possible.

My main reason for the plan change has been to reduce my bill amount as my outgoing number of calls are pretty low. However the bills kept coming on CUG 249 in spite of my repeated requests. Finally recently Deepika from Airtel suggested that I change to Plan 999 as that was similar to Plan 149 in the sense that the rental was low and the phone was conducive for people who make less outgoing calls. She assured me that I would be given a complimentary talk time of Rs 250 as an apology note. Finally yesterday the Plan change was complete. However when I called up Deepika in order to ask her to add the complimentary talk time, another shock lay waiting for me. I was told that I need to utilize the talk time within 1 month as that was the validity the talk time held. Now this is adding insult to the numerous injuries Airtel has already inflicted. If I calculate the amount I have lost because of the delayed plan change(delayed by 4 months), I found the amount runs to about 700 Rs. Now first I get a complimentary talk time of only rs 250. Next I am given an ultimatum to utilize it within 1 month. Is this the way Airtel apologizes for its shoddy customer care?

I have requested Airtel to do one of two things:

1) Make the plan change as of January - when I had originally asked for the plan change. Once done - recalculate all my bills from January as of Plan 999

2) Let the plan change remain as of May. However refund me the amount I have lost because of the delay

I have planned to approach the CONSUMER COURT with this issue if it is not solved ASAP. I also plan to publish this complaint in the leading news papers in my city.

PS: The complaint form is not accepting a 'Request Date' before May 2017. Either Airtel is too optimistic that they have taken care of all requests before May 2017 or it is another bug in its software

Thanks and Regards,
Subramanian S

I have made payment through Citibank online, which I am doing from last couple of years, but for last month when I made payment through Citibank online on 04-May, amount is deducted from my account and Citibank says that they have transfered it to Airtel.

I have called up Airtel 2-3 times regarding the same and gave them reference number for the same. Airtel has not tried trace the transaction but instead has discontinued my card.

The issue is still pending almost 25 days now.

This is very ridiculous and is not expected from Airtel. I am using Airtel service from the day it is launched in Maharashtra. There are no issues with any payment till date. This has happened for the Add-on card which I took on Airtel request for the same.

Airtel should not have discontinued the service as we are suffering a lot because of that Airtel should consider the history of Parent card and also should try to trace the lost transaction.

Instead of helping such a long term customer Airtel is asking the customer to get in touch with Citibank, get some proof on amount transfered. The reference number is not enough for them to trace the transaction.

This shows that Airtel has no interest in retaining the customer. The Parent card too as this issue has mentally harassed me and my family. I need some way I can teach them lesson other than discontinuing.

I am holding a life time prepaid connection of airtel which was specially taken for internet , for which i had activated GPRS through a GPRS enabled handset. Before for this the charge was Rs.249, suddenly from June month onwards they raised it to Rs.498. Any way I activated it through a recharge voucher of R.498 on june 26,2017.

At that time the customer care executives told that it will take at most 48 hrs.
on next day, ie 27 th June,2017 at about4 p.m., i received a sms from airtel customer care telling that "your GPRS has been activated". But surprisingly, at evening about 10 p.m when I tried to connect internet through my computer a message shown," Subscribe to packet data first." At once I called back customer care help desk, they checked it out and told that it will take nearly 48 hrs, pls cooperate with us, but when i asked them about that sms in which it was clearly told that my GPRS has been activated they politely told plz ignore that message and requested me to call to customer care executive of GPRS section.

In this process the line was disconnected so many times, since i was in trouble i had to call back again... when I called 4th time the call was automatically stopped & my customer care help desk line was also barred... since i called 4 times in a day.

But since my problem was not solved... i had to call back from another connection which was obviously chargeable. Next day ie on 28 th June, the situation was same. I called back again from another no., and i was very irritated when the executive talking with me told that "yes you have certainly recharged with Rs 498 and 48 hrs have expired, but sorry to say we have some technical difficulty thats why it has not been activated, we have taken a complaint of your prob, by 3rd July your problem will be solved".
I was absolutely angry then since i had recharged it on 26 th, & by 3 rd if my prob is to be solved ie after 7 days, then why should we pay too much for this type of poor service? I wanted to talk to a senior officer and surprisingly at once they told your prob will be solved by next 2 hrs. I just didn't understand their strategy. I thought they have recognized their fault. But i was wrong... i was living in a fools paradise.

I had some important online job this month, thats why i recharged it by 26th of July,2017 before expiry of previous recharge, so that i can enjoy an uninterrupted internet connection. But i didn't know that i had bought trouble with Rs 498.

On 30 th july 2017, when i tried to reconnect net via computer an error message was shown..." subscribe to packet data first". Again i had to call back to customer care help desk.. only to confirm whether 48 hrs have gone or they have still some excuses. The only word they have been thought is SORRY. I asked them it is nearly 96 hrs , then why it has not been activated? they again started me telling stories... when i insisted on to talk to higher authorities... they put my line on hold just for an hour, and after 1 hr the line was automatically disconnected. but surprisingly GPRS was activated .

SO one thing is very clear to us that their business is to make public fool. They are simply playing with public money... they don't have any proper system nor they answer properly. Simply they misguide people in various ways.If you can charge them then they will take prompt action , otherwise you have to follow their footsteps. If they are kind enough, you are lucky, you can enjoy normal expected services... otherwise you will get a BIG ZERO.

My name is Mukesh Shah and my airtel mobile no is [protected].

I activated GPRs scheme for accessing net on my mobile phone next day i got one message that they have debited 99 rs from my account for subscribing to their portfolio management scheme.
this is complete non sense ...they deducted my account directly from my balance and i didn't subscribe to their any scheme.this is pure cheating.
And worst part os story is that ,when i call on costumer care they say my amount will be credited shortly but they have not credited my amount so far. some of the costumer care executives talk rudely,they misguide costumers.

I hate airtel.

I would suggest never go for airtel. Airtel company is cheater...they try to make their costumers fool..

dear sir
this is in reguard to your improper services which i underwent during the past 2 month.
My mobile no is [protected]

My problem is that on the 29th sept 2017 i had refilled my balance with RS60 talktime but there was no updation of my balance on your system for nearly 2 weeks.Anytime I tried to comfirm it and try reporting my problem reguarding my balance deduction I was given the answer that your system is under upgradation or under failure please contact ater 2 hour.

Your airtel customer executives did'nt know anything about why my balance was deducted for nearly 2 weeks.After 2 weeks of constant calling them some customer executives told that my radio service is active and some customer executives told that my V.A.S service is active.

Iam just confused how did this service get automatically active without my notice. As i am holding nokia 1100 and im not interested in any services .
I tried calling customer executives as to how this service got active they to had no idea and they are not returning my balance back too

As now you are not refunding my balance i thought of using this service provided.And so on the 19th oct 2017 when i asked atleast tell me how to use this service one of your customer executives told me to dail v.a.s. activation number and to follow the instruction .

After this again RS30 got deducted on this i got fustrated and spoke to many of the customer executives .they told that they will refund my balance but till know there is no updation of my balance
I went to airtel gallery too they too have forwarded this request.

And know i am giving you 1 day to update my balance and if i dont get it i will definately and will not hesitate to file a case in the customer court as i am not going to keep quit for my RS60.If there is still no reply from your side them i will definately with to "THE TIMES OF INDIA " and explain the entire matter and see to it that airtel really pays for it

i am feed up your bad services
please reply

thanking you
glen saldanha

It is really disgusting seeing the ads of Airtel, every time I see it I shows how much this company is fooling people. I had bought this Airtel prepaid SIM, it took exactly 16 hours to get started and that too with persistent begging by me to the dealer & the retailer.
The connection works fine for a day and the next day it is off, for the past 2 days no connectivity. Every time you call the customer care, there is a standard reply " THE SYSTEM IS DOWN PLEASE CALL US AFTER 2 HOURS", once & twice it is fine, for 2 complete days can a so called reputed company say the same reason followed with the 2 hours logic?
Big time let down by ads, promotion. This would be the last time I would like to use Airtel be it connection or as an Investor.
Regard

Airtel india, really sucks & useless... Careless customer care response, they cut the line while in middle of the conversation & many unwanted & repeated msgs from airtel offers. We dont know whether the person whom we are calling is either switched off/not reachable/busy or whatever all they is false absolutely. They say same dialogue when we call to different mobile connection (Ex:bsnl) " the airtel customer you trying to reach is busy/not reachable"for any other connection also...

I have been observing that whenever i make calls, especially ISD/STD calls & try to terminate the call 1-3 seconds before the next pulse starts, it invariably carries forward to the next pulse & I end up paying for the full pulse even though I have not used any talk time for that pulse.

Initially, I did not notice this, but now it is quite evident that this is how the software has perhaps been written to "increase" the billing!

Has this been bought to the notice of TRAI or OMBUDSMAN or MRTPC? The erring company(AIRTEL) should be asked to pay damages/penalties worth a few hundred crores, as they would have made much more than that with a minor "adjustment" in the software.

the most hoorible sevice the no 121 for techincal department has been fire walled so u cxant complain, am runningb/w failure of mms gprs services from thier end, , no use 2 make it better they cant do anythng 2 realy help, , i would so love 2 speak to thier heards face 2 face n make thm give me my money bck for all the f, , , , , failed mms

dear sir
this is in reguard to your improper services which i underwent during the past 1 month.

My mobile no is [protected]

for last one month i facing a problem of deduction of balance unnessary of Rs 100 . please focus on my problem
THANK YOU

i am using the airtel no. +[protected] since 2 years. at initial stage this no. was prepaid but now i requested to air tel change my postpaid no. to prepaid no. and they hav done it.

now from 30 days or from changing postpaid to prepaid i am unable to send the massages from my phone n not getting hello tune while they hav cuted the balance of hellotune . so many times i called to coustmer care 121 but they didnt feed back me in possitive way.

i also called for my same complaint at 198 of airtel n they also not replied me

i am missing the name of executives but i talked with a senior mr. Devendra of airtel complaint care at 198 and he promissed me he will shortout this proble in 24 hrs but still not solve

kindly take the necessary action for the same

thankz n regards

lalit tyagi

haridwar

I suscribed to airtel mobile postpaid...
couple of months i receivced charges that i estimated...
i switched to wodafone... but did not canceled the airtel connection...
i did not use airtel connection for whole month...
but the bill i received from airtel was double that of normal fixed charge...

i went to the airtel office and confirm to cancel my connection...
after explaining the above reason to them, they immediately reduced the bill to half... !// what is this!

i hate airtel.. airtel is cheater from that day i never used airtel...!

I had lately taken a Airtel connection - [protected] (to gift it to my mom). It is a corporate connection - Karnataka Number from Wipro Technologies, Mustafa being the company Co-ordinator... It was activated with Rs.300 initial deposit and all the necessary documents, being scanned from my end.

During the address verification stage 2 things happen:

1. The Verification person lands up at my client office where I work. He called up around 15 times to know my location.
2. He failed to call up when he had to do the main verification that is to my residence.

Its funny that they take my existing (current usage number). To find all the details. Just after 3 days i get a message on my Mobile, they are discontinuing the service... due to incorrect verification... (when they did not come how could it be incorrect?). Then they discontinue my outgoing all together.

And even after repeated mails to nodalofficer.kk@airtel.in and sanjiv.verma@airtel.in no response worst of all 121@airtelindia.com where you mail anything but no response found? Call up airtel customer care... names I have interacted with Siva, Avinash.M, Ravi and there is one supervisor Sameer.S
All give vague and different answers. None consitant with each other. The customer service is the worst of the lot. They have a major monopoly.

Now when I want to cancel my connection and want a refund they don't want to refund my Rs.300, deducting all my amount. They give me all the policies saying that I have to be at least 6 months customer. For such a bad service who would want to be their customer? And above which in a democratic country they do a dictatorship over the customer.

And India provides all the related support for companies like this?

Flamboyant!

Regards,
Padma.

I had taken a new airtel postpaid connection on 26th September 2017. The connection is not yet activated. They had alloted me a number [protected], which i found alloted to somebody else later. They has now re alloted me with a new number. The customer care has guaranteed that my connection will be active before Sept 30 midnight but till the connection is not yet activated.I find that airtel is providing the worst customer support in Bangalore. IS there any solution for this type of problems.

Sir/Madam,

This is regarding complaint ref no: [protected].
My mobile no is [protected]. I am using you service for last 4 years. I was so happy that till now there was no need of any personel visit to any of the Airtel Gallery. But i found a black mark in your services.
4 -5 months back i have activated 'Airtel Classifeid' in my mobile. After that i get SMS from 54321 for job vacancies.
Last month i decided to deactivate this scheme. so when i first called your customer support team said that no such scheme is been activated in my cell and he will check and if there he will deactivate it. On the next day i got ane more job vacancy SMS from 54321, Again i called to your customer care executive, one person told that he will deactivate it.
But it is not deactivated till now. Today again 25.00 Rs is been deducted from recharge account. Today again, i have called your customer executive. A person named 'Yuraj' attended, i have requeseted him to deactivate this scheme and loged a complaint. so he reverted with above reference nos.
Dear All, please see to that my scheme is deactivated ASAP.
If this not done i would have to escalate to AIRTEL supiror team.
See to that there is no need for this

Regards,
C.Ariashankar.

Dear Sir,
I have lost my cell phone having prepaid Airtel phone number [protected], I tried to contact Airtel for blocking my sim card, but was unsuccessful.Kindly block the sim so that no more calls are allowed /misused.
Regards
Mrs.Lakshmisree Bandopadhyaya
437
Hawa Singh Block
ASIAD VILLAGE
NEW DELHI:110049
Residential phone :[protected]

they are cheats . STAY AWAY FROM AIR TEL. MY ADVISE AS A VICTIM

Hi Subramanian S
You should appreciate the fact that AIRTEL is giving you Rs 250 free talktime (they are not obliged to do so)... this is proven by the fact that you left the matter unattended from JANUARY 07... anyone else would have called 121 OR walked into the main office @ SPLENDID TOWERS and got the plan change done the following day!

So I feel you are unjustified in asking for Rs 250 FOR MULTIPLE MONTHS VALIDITY ... it is a TOKEN GUESTURE and not YOUR RIGHT after all!

Sir/madam
I have complaint about sms many time but job alert sms coming daily. Then I have to pay rs.30 per month. I had stopped it many time I have complaint no. But it not to be stoped. Pls stop all sms after this complant.

Arjun thorat
[protected]

Airtel Service and thier customer care are really bad and they dont have basic manners of speaking to Customers. Their behaviour really stinks. WORST service I have ever seen.

The Airtel Customer care service is really really worst, they don’t have basic manners/courtesy to speak to customer. If they cannot solve your problem they will simply disconnect the call. More over this is encouraged and always practiced by their floor in charge (Supervisors).

I spoke to Airtel Customer care and as the executive on call was not able to solve my technical issues, I insisted to speak to his supervisor, what was really shocking was most of the times they call some other executive and then he will pretend and speak as if he/she is floor in charge. At last i could speak to a real supervisor (Named: Manohar from Bangalore customer care/Technical support) and he too disconnected my call in-between and did not even bother to call back (incase if the call got disconnected accidentally).

I took the pain and called them again to just know why they disconnect the call like this, and when i asked the previous person name they said his name is Manohar, just Manohar
without any last name or Surname. They all tried just to confuse me so that I cannot complain against that particular person.
WORST things started when they were giving all wrong information about my SMS recharge; they were creating their own offers randomly on the call and were trying to somehow convince me to forget my Recharge benefits.

I am really shocked with this kind of service as 80% of my offer validity went in their problem solving and complaining process. Now that I have completed the offer time they are saying that I cannot use the benefits as the offer validity is over.
I am speaking about this issue to my friends and they too have similar issues with Airtel service, we all will post this and other problems in all possible social networks and make sure others don’t get cheated.

hai,

my mobile is [protected], Rs 20 has been deducted twice from my mobile unnecessary stating reason for using text messages subscription from Http://gclub.in from number [protected].
My mobile doesen't support any WAP. Due to deduction of your balance I could't make a important call in time for which i lost Rs 10, 000/- .and u people have to incur my loss. I am farwarding this issue to Customer court if you did not attend or give immediate feedback. and more over the above said site does not have an option to un-subscribe this service.

Rgds
Vaseem bari

I have made repeated requests to Airtel Customer Service for cancellation of my Airtel Blackberry service from my Bangalore number as i have moved to Gurgaon and have taken new number with blackberry service. (I have taken new connection from Airtel itself).
So far since August 26th, i have made 50+ requests to Airtel for cancellation of blackberry but no luck. They are sending me messages after messgaes that it will get deactivated soon but i continue to keep making request with no answer from them.
I will land up paying for Blackberry service for this month inspite of no need for the service to me.Airtel's customer service is horrible.

I am using airtel no. since 1996. my number [protected]. also my alternate number is also from airtel. I wanted a similar number for my son hence i got in touch with DS enterprise .pratap nagar . mayur vilhar. It is really pathetic the way this particular institution is running. there is no one to give answers. and customers are treated the way as if airtel is doing some favour by giving connections. I have paid the money in advance vide receipt no. SH 57931. even a while ago i contacted them asking for the status wherein i was made holding the line for more than 40 minutes. i had to disconnect the phone and redial and once again made me to hold for 15 min. only to infrom that the executives are busy and i should call them later and without even hearing they disconntected the phone. Now with this kind of atitude for a customer who is loyal for the past 12 years with your orgainsation. has left in a bad taste. i am now contacting vodafone or idea for better service as i had lost trust on airtel based on the ordeal i had gone thru in the past 2 days. just to keep you informed . i was in touch with meenakshi .i was told that she left the job today. vinitha. who was handling my case, aarti .never interested in answering. preeti or deepti .who always looked very confused .there was an gentle man who was incharge of the entire store . who looked more irritated by seeing any customer.as an old customer i could only suggest that this way Bharti airtel is going in docks . may god bless airtel. even after this kind of atitude.

Dear Sir,
I am Raman Aggarwal from pune. I had a prepaid connection of airtel service .And on 14th sep i went to airtel services at akurdi (pune) for the conversion of prepaid to postpaid service, Miss Ekta assist me and promised me that till 17th sep on by birthday i can use my postpaid connection.
But till now i am barred of my postpaid services. I enquired today (18/09) but they are giving the excuse of faulty simcard. But the thing is that they were knowing regarding this before. But they didn't informed me regarding this till i went there.
Now they are promising me that my postpaid services will be activated on tuesday(22nd sep) .

The thing is that due to their highly irresponsibility I was not able to make a single call from my PARENTS and COLLEGUES.The simcard is still with them.

Hoping for a favourable response from your side, I expect that the problem will be solved in a couple of days.
With regards...
RAMAN AGGARWAL

I HAVE COMPLAINT ABOUT SMS MANY TIME BUT JOB ALERT SMS COMING DAILY.THEN I HAVE TO PAY RS. FOR IT.I HAD STOPPED IT MANY TIME I HAVE COMPLAINT NO. BUT IT NOT TO BE STOPED.PLS STOP ALL SMS AFTER THIS COMPLANT.My number is [protected].

This has happened to me before also but this time I can't take it anymore
Airtel india(Haryana)till now has cheated me for abour RS 300
for example without my consent:
1>Thank you for downloading Java Game from Airtel Live WAP service.You've been charged RS 30.enjoy http://gclub.in from [protected] 24/09 12:45 pm
2>Thank you for activating Rs.20(8MB free usage)daily rental gprs pack.next deduction will happen at 25/09/2017 00:00 hrs
to deactivate dial *567# 10:32 am

Airtel

My no. is [protected]. I was given wrong information by your representatives. And because of that I have been severed a huge bill. I was told that there are nominal charges for International roaming. And to received call no charges but I was charge a huge bill. More over I never called 9 minutes from my phone. Please make the bill correct and I am ready to pay if you satisfy me that the bill is correct.
Rajesh Uttam

AirTel India has a customer care toll free No.121. For the last many days I have noticed that if I wish to speak to the Customer Care Executive by pressing No.9 in the sequence, I get an answer "please dial *123# to see your account balance... thank you for contacting Airtel...etc." .. and the line cut from their end. Where are all the executives hidden? Don't they know how irritating it is to waste so much time in trying to get to the executive. Where else can we find the answer to our queries? Is it a fair practice by a leading company like this one? When will AirTel begin to 'tell' the truth? Or, has all their goodness vanished into thin 'air'?

sir,
my mobile no.[protected]

I submitted request for change of bill plan from 999 one yr rental plan to new plan ie., 399 just 30 to airtel show room at rajahmundry on 10.11.2017 and but the request was not forwarded to airtel. I have received a acknowledgement receipt from airtel show room which was enclosed the receipt in attachment file.

therefore I request you to kindly verify the attached proof and change the plan (399 just 30) with effect from 13.11.2017 and send me new corrected bill for payment.

thanking you sir,

akula gopal krishna

Reference : from Sunil Bhadouria, Mobile No. [protected], Delhi.

I am Airtel Customer since last 5 Years and good pay master towards the Monthly dues.
Regretly, two months back without my permission my bill plan had been changed to some default data voice card plan, where i have been unnecessarily charged an amount of 3200.00 (October & November '09)

My issue is still pending and regretlfully my number has been disconnected yesterday and after my verbal communication and expression of my dis-satisfaction of services the connection has been restored. But the fact of the matter remains that the amount overcharged is still standing to my debit.

Kindly resolve this issue as soon as possile as it might resurface once again later on in the next billing.

thanking you very much

Sincerely

Sunil Bhadouria

hi
i have been using this sick airtel for 3 years but i have not suffered so much till now...the customer care service is useless...my balance is beng debitted of Rs 5 / every week ...(got the reason for reduction months after complaints) but deduction never stopped where are we going to complain ? They start any service and start reducing your balance this is sad on their part...PLEASE DO NOT USE AIRTEL

Hai,

My No: [protected], it is always day business of Airtel VAS, sending SMS " TO STOP REGISTRATION TO XYZ " Kindly SMS STOP to so & so number, else amount gone from your's accounts it seems we are not Customer's but Salves of this VAS
of Airtel & finally when you Compliane about it talk to 100 such disgusting Exectives that they will uproot you from your's
place . Nadloe Officer hardly take any inicivative to stop this . Loot in name of VAS, Finally keep on writing & you keep on reading such blocks . CUSTOMER's / BONDED LABOUR's of AIRTEL.

Leave about getting connected, Even if you get connected, you will not get a proper response. It is like you ask for something and they will give you something else. They don't even talk something which makes sense. That is the worst part of Airtel. The company's CEO doesn't know what his managers are upto, Lot of politics running in the company. How else will a company ruin its name. All depends on its executives.

Dear Manger,
I lakshmi sowjanya who is one of ur customer suffering from past one month without any help from ur airtel office.

The service which ur providing is horrible. You people are not taking any responsibility from ur side. What is the need of you to give connection to the people and not helping them when they are in trouble. first try to solve their problems.

mial id - kakkeralakshmisowjanya@gmail.com

I have been getting unauthorised taped promotional communications from Airtel for quite long. This disturbs me a lot. When I am out of Karnal (where my cell phone is registered), I have to pay roamiing charges on responding to such communications.
I lodged a complaint with Ambedkar Chawk Centre at Karnal on 25th March, 2017 who directed mt to Customer Care Executive, Mr Yogesh. He sent an SMS to me with ref no NDNC as W1016974834. He persisted that the communications will take 45 days to stop. He was not able to answer my following questions:-
1. Who authorised them to start such communications?
2. In today's high tech era why do they need 45 days. Why can't the communications be stopped immediately? This only indicates that they want to earn revenue for another 45 days
3. When I send SMS I get back reply "we are unable to process your request. Please try later"
4. Who is going to refund money to me for the unwanted communications?
No direct number has been provided for Customer Care Executive where I can lodge a complaint.
Ambedkar Chowk Office is smart enough to pass on the buck to their Customer Care Executive instead of solving the problem on my behalf.

Will somebody in Airtel listen to me?

S.K.GAMBHIR

Dear Sir,

Myself Adnalalu Shyam Sunder Rao, working with Pharmalab India Pvt. Ltd as Area Manager Sales for Andhra Pradesh, based in Hyderabad. recently i had taken Airtel connection number is [protected] and also mentioned in my business cards and distributed to my all customer. now connection has been terminated due documents submitted is not upto the satisfaction level, i had submitted my pan card, house rental agreement and my old Tata Phone connection, infact i had given my Cars C-book also, had approched Begumpet Office, since it has been 10 days still i didnot get any response from your service department. Please help to retian my old number because, our company had Airtel coorporate connection so my company need airtel connection only.

I tried to submit my company letter head in which i had mentioned all details about joining details, transfer details from Visakhapatnam, your service people said all these documents are not needed and they were ready to activate my number by having my Car's C-book, but still i didnot get any response from your department.

My humble requesting you to please consider my problem as serious and issue the same number activate, if require you can contact with Pharmalab Head Office at Mumbai for reference www.pharmalab.com

Thanking you and expecting your feed back..

Shyam S. Rao
Flat No. 108, SVH Plaza, Miyapur, Hyderabad - 500049. Opp. Rao's High school. Alternate Mobile No. [protected].