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Airtel review: ignorance towards the customer! 69

U
Author of the review
12:00 am EDT
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I recharged my prepaid connection through my online back account just to see that the balance got added and validity was not extended. When i called the customer care they lodged my complaint and told after three days that " you will not get validity if you recharge through online bank account".

My question is Why didn't they guys tell me this when i called you up at the first go? I see no where its mentioned that i shouldn't recharge my Cell using online banking!

AIRTEL Customer care SUCKS!

69 comments
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sankar.m
Jun 17, 2008 10:30 am EDT

sir, my name is sankar.i am purchase a new airtel prepaid starter pack in dindigul in, past 8 month ago.this mobile no is
[protected] and i am recharge in Rs250 at 1-6-2008.
currentlythis no is not in use. already my address proof and id proof are submitt in 4-6-2008 in our trichy thillai nagar prepaid show room. i will propper sumitted a proofin our outlet. .my no og & ig calls are bar.so kindly request my number bar will be released soon.

Thank you sankar.m
[protected]

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praveen
Jun 19, 2008 1:36 am EDT

please delete my mchek account .this application not download my cell so please delete my sign up process

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praveen
Jun 19, 2008 1:37 am EDT

please call me urgent [protected]

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Pankaj Luthra
Aug 22, 2008 5:13 am EDT

I got an airtel prepaid connection this month. Its number is [protected] and sim number is [protected]-1133. The moment I purchased the sim, they started my connection and I was enjoying their facility. But 4 days before they stopped my incoming call and after very next day they stopped my outgoing facility too. I was asked to submit my documents again, as I was told that due to negative verification they have stopped my services. I submitted my documents again at their Sahara Mall Office in Gurgaon on 20th August 2008 at 1:30 p.m. with ticket number [protected]. But, still my calling is barred.

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G.MOHAN
Sep 27, 2008 4:29 am EDT

PAST THREE DAYS MY SIM CARD IS ALMOST DEAD. PL.RECTIFY THE PROBLEM IMMEDIATELY.

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G.MOHAN
Sep 29, 2008 4:44 am EDT

I G.MOHAN got an airtel prepaid connection at KALPAKKAM which is activated immediately. After a few days that was disconnected . Last wednes day24/09 2008 without any message YOUR ESTEEMED CONCERN DISCONNECTED MY NUMBER, MY NO. IS [protected].When i purchased the sim i have submitted my office I.D & the ration card also.When ever touch with your office, till no action.PLEASE ACTIVATE THE ABOVE SIM IMMEDIATELY.MOHAN

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SURESH
Oct 23, 2008 9:41 am EDT

Sir
I Complient u three days back about de-activation of my caller tunes but no response frm u
plze deactivate my caller tunes otherwise i m change to another network
Thank u
Reguards
Suresh
[protected]

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sandeep
Nov 01, 2008 6:37 am EDT

i have 2 or 3 prepaid no. using last 3 years i want to faciliate like post paid service all incoming and outgoing call details as well as sms details on mail monthly basis pls make the services as early as posible

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MAHESH KUMAR
Nov 11, 2008 10:49 pm EST

Dear All

I have subscription for Joke,
Pls cancel subscription of Joke, Joke is not so good
it is very borrowing
My Mobile No.[protected]

Send the message once cancel done.

Regards

Mahesh

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Manjunath
Nov 21, 2008 12:58 am EST

I have lost my airtel prepaid sim card.plz disconnect the connection.Mob-[protected]

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md kamal uddin
Nov 21, 2008 11:01 pm EST

sir my airtelno [protected] has been losed then i have reopen
my no paying RS169 before one month in a patna airtel office near gandhi maidan(bihar) but until my no is not working
so pls take my problem
my id is
name_md kamaluddin
address_khalasimuhalla post-jhajha dist -jamui state -bihar

your faitfully md kamal uddin

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md kamal uddin
Nov 21, 2008 11:13 pm EST

sir
i have lossed my airtel no -[protected]
then ihave reopen my no paying rs-169 in a airtel office patna gandimaidan(bihar) with all neccessary document and he is given a sleep and saying after one 4days your no is working near about one month havebeen gone but untill my no is not work there is lot of problem for me
so pls taking problem
my ID is
Name-md kamal uddin
Addres-khalasimuhalla post -jhajha dist- jamui state-bihar

yuor faithfully md kamal uddin

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ganesh
Nov 22, 2008 12:20 am EST

Sir,
I am using the prepaid services and on roaming now in a different state. Whenever i try to recharge from chennai it is not getting recharged.Pursuant to the complaint lodged with airtel customer care they only tell me the system is under upgrade. I am neithr able to recieve or make any calls. It is totally disgusting and airtell staff seems to have undergone training in maltreating customers!

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V.K.SAJIN
Nov 24, 2008 10:57 pm EST

pse ref complaint no. 26108 and transaction id 05586
pse treat the complaint as cancelled.
I had solved my problem
thanks.

B
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bivas ghosh
Nov 25, 2008 12:33 am EST

network problem

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akshay
Dec 03, 2008 5:01 am EST

Sir my self akshay kumar i lost my mobile with my airtel prepaid simcard and just want to take new no as per as my old no so please guide me what i have to for getting a new no, my no is [protected]

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Sadhasivam.v
IN
Dec 22, 2008 3:31 pm EST

Date:23-12-2008
Hi this is sadhasivam my mobile no is [protected].

For the past two month ( nov 2008 to Dec 2008) . I cannot able to contact customer care executive, about this i gave a complaint but still now there is no action on my complain. I hope within two day the problem will solved.

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Sanjay Kumar
IN
Feb 26, 2009 9:47 am EST

A deduction of Rs.630/- has been made from my outstanding balance on 25.2.2009 from my Airtel Prepaid Number [protected] on account of various Airtel Service like [protected], [protected], [protected] etc.whereas I has neither subscribed any of such service nor downloaded any of these contents. I simply tried to login Yahoo Messger WAP portal but failed time and again. The matter was brought to the notice of Customer Care at 121 as well as GPRS technical helpline but no satisfactory reply was given.

This is also brought to the notice that I am using this number from November, 2003 and I have never downloaded any of such contents ever. The matter may be looked into failing which I will be compelled to discontinue the said services due to the charges willfully imposed for the services not utilised by me.

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Avinash
IN
Mar 16, 2009 11:56 pm EDT

Dear All,

I have lost my mobile so required the same number. so I went to the Airtel office which is situated in Grugaon in Sahara Mall on 16th March 2008 at 16:00, after submitting all the required documents I purchased a duplicate sim @ 75ruppes and was informed that my number would be activated in next 4 hrs so I filled the great feedback form for them But, still my calling are barred both incoming and outgoing, I called up many times to Airtel customer care helpline number ([protected]) but every times I got the nonsense replied saying that it will take another 4 hrs as it would be handled from the office where this sim was given. Also inform you that after dialing the helpline number calls were disconnected and got the sms from them to give the feedback. I just want to ask them what we should to write if our problem has not been resolved and just waiting for any a single response
My number is 91-[protected]; any prompt response will be highly appreciated.

Also would like to share one more thing that I have been using this number for last 4 years and not got any trouble before this one, however this is the first time I have been facing such kind of worst one,

Please do call me or write me any mail regarding this, waiting for your positive response
Thanks & Regards
Avinash(91-[protected])
E-mail: avinash3172009@ibibo.com

D
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devinder kumar
IN
Apr 17, 2009 9:55 am EDT

I am your prepaid connection custmer. My mobile no is [protected]. I activated my GPRS connection, but without any downloading you will cut several rupees at several time. So, i am to irritate your services. So i wants that you will deactivate GPRS connectio on my number.

Thanks & Regards
Raj Kumar

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sushil
IN
Apr 18, 2009 5:47 am EDT

WORST AFTERSALE SERVICE BY AIRTEL

airtel is proving to be the worst service provider amongst its competitors. It's bosses are sleeping ignoring clients grievances. The day is not away when customer will not look at it. It is still not late for its bosses to wake up and look at after sale services. Following is the horrific experince I have also faced rather still facing:

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Raj
IN
Apr 22, 2009 1:10 am EDT

Dear Sir,
I have been using airtel service for mopre than 5 years
but in my number some jumani wap is been subscribed i m trying to un subscribe but no use please say me how to do so i m tired of the process and with cuostmer care

By Rajkumar

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Satishmohan
IN
Apr 22, 2009 10:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear Customer Care Executive,

From 04.03.2009 onwards my account has been debited with Rs. 0.33 every day. The toal amount that has been deducted is Rs. 16.60 till today, 22.04.2009. I have been continuously making a call at customer care number but I use to get only fake promises that it will be deactivated and for my satisfaction they use to send any sms; for your reference please find the details as mention below:

07.04.2009 Reference number [protected]
11.04.2009 SMS from 250 intimating that the service will be deactivated by 72 hours.
17.04.2009 SMS from 250 intimating that the service will be deactivated by 72 hours.
18.04.2009 Reference number [protected]

But till date the problem is unresolved. I request you to kindly note about this issue and help me get the refund back.

Hoping for the best service and immediate action, I will be waiting for your positive reply.

Thank you,

Satishmohan.
Mobile number [protected]

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Hari
IN
May 26, 2009 4:47 am EDT

IF customers got rejected for Airtel prepaid account, your agents are not willing to return the (id proof and other docs) proofs which the customer has given before. This might cause a serious problem in future by mis-using these proofs by the agents. This is for your information.
My self i am HariBabu, i have applied for a prepaid account on February 7th, 2009 and submitted the Residency proof of rental agreement and 2 passport photos. Same day number got activated and after 3 days de-activated saying that rental agreement is not valid.
After some days i have submitted another proof of voter id and 2 photos of my wife. Still my account doesn't got activated. They have given a reason that, since i have given the proofs one month later, this SIM card is not valid.
Okey, i am fine with that and i have requested my proofs to return to me. After many times visit, they are saying that If the connection got rejected, they dont return the proofs to any body. Please take some necessary action in this regard and do needful in this matter.

Name : HariBabu
Applied number: [protected]
Shop Name : Bhavani Enterprises, No.183/5, Puttapa Compound, Mahadevapura Bus Stop, Whitefield Rd, Bangalore- 48

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Nilesh
IN
Jun 10, 2009 2:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AIRTEL should be banned in India and Mr. Mittal should be thrown to lions or behind bars... bloody hell

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Moksh
IN
Jul 23, 2009 5:13 am EDT

Myself Mahesh .mobile no. [protected].i got a message on [protected].according to this message i have been charged rs 5 for FHMVOD ON AIRTEL LIVE from 54321. but i did not activate any service on airtel live. i loss my 20 rupees in this service.that`s does not matter. i complianted many times but no one cares.first i maked a call to 12143 they said make a call to 121. then i maked a call to 121 but they said to dial 12143. so that means i did not get any clear answer from custmer care .
so please take a effective step as soon as possible.and refund my money back.

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prasadwt
IN
Aug 26, 2009 10:29 am EDT

Hi,
I have been entering and out airtel customer care 6 times .!
I have taken a new prepaid connection and submitted all the documents and after 1month they disconnected
my connection saying that due to negative verification.
Again I have submitte documents and till now I am unable to make outgoing calls.IUts rejected
When I asked abt this, they are telling today it will be activated, today it will be activated.
etc
CustomerCare HYD-madhapur suckssssssssss!
Its shame to a copany who is boasting that its the #1 telcome comapny in india.

prasad p
Madhapur
HYD

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vikas chaudhary
IN
Nov 12, 2009 4:54 pm EST

my number is [protected].I want change my id on this number. so i communicate with airtel office sector-18 noida.I fill the form and they give dublicate sim and sim no is [protected] H 2 on 31 oct 2009.but at now my sim is not activated. Always show the message "sim registration failure". when i concern about this matter to airtel office sec-18 noida.they are not giving me proper responce.Please slove my problem as soon as possible.My alternative no. is [protected]

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GAURAV SHARMA 01
IN
Apr 15, 2011 5:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

dear i am gaurav sharma mobile no is [protected] am ur last 5 year costmer, my complaint is i have registerd in DND but regular my no is other business sms resived some porpery books doctors and many more plz solve my proublam an really disterb

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