Airtel review: no customer care number active, website full of errors! 92

I have just not purchased a Recharge Pin by using Axis bank (Net Banking Facility). At that time I did not got the pin No but the amount has been deducted from my account.

The transaction details are as follows :-
ICONN/2761663/[protected]/301107/110000

The best part is that if you call Airtel Customer care number today. The automatic message they play is of world cup. If they can not change the message in two years then god help Airtel.

I recharged with $ 100 before diwali 2007 with a promotion offer to receive a dry fruit gift in india and they never sent it. I called many times and the customer service person was not able to take care of the complaint, i asked to talked to supervisor and was never available, They keep on telling me someone will call me back in 24 hrs and finally nobody calls me.

I would like to mention that the voice quality is good like reliance But their customer service is worst.

I TRIED TO OPEN THE SITE OF AIRTEL MANY TIMES BUT COULD NOT OPEN IT. INSTEAD OF PAYING BILLION OF RUPEES TO THE ACTOR FOR ADVT. THEY SHOULD HIGHER GOOD COMPUTER EXPERT FOR MAKING CORECT SITE. INSTEAD OF HIRING ACTORS CALLS RATES CAN BE BE REDUCED. THIS IS JUST A JOKE. NO TOLL FREE NO. SO THAT NO BODY CAN CALL THEM.

The complaints against Airtel goes on and on...it's time we wise up and go elsewhere. Unfortunately not much difference can be said about Reliance (see just how many complaints they have under their belt too). I'd say try G3 Telecom. So far they have good rates and their service isn't at all bad. Sometimes going to smaller competitions will make those big companies think twice about their crappy service.

Mr. Sunil Bharti Mittal E-mail id is sbm@airtel.in

Mr. Sunil Bharti Mittal e-mail id is sbm@airtel.in

Dear Airtel People,

I Have sent you a mail on 30/06/2008 as per your acknowledge mail you were going to revert me within 24 hours But again you did not contact me and 48 hours has passed.

See this is very serious issue solve it ASAP otherwise I will soon send you the legal notice through National Consumer Court and Ministry of Information and Broadcasting against Your Managing Director.

Thanks & Regards

R. K. Hans
Nehru Place, New Delhi - 110019
Mobile +91 11 [protected]
Direct +91 11 [protected]
Fax +91 11 [protected]

_____________________________________________
From: Hans, Rohit : GRCB India
Sent: Monday, June 30, 2008 11:05 AM
To: 121@airtelindia.com; 121@airtel.co.in; ncdrc@nic.in
Cc: ncdrc@nic.in
Subject: Case against the Airtel

Dear Airtel People,

I am using airtel connection number is [protected]

This is to say very regretfully that Airtel people are not doing their duties properly especially customer care executives are making fool nothing else.

In this month I requested to discount my phone connection reason was high surfing charges in revert I received a call form your retention department and they people request me to continue with the assurance to provide GPRS Rs. 249 facility in which downloading is free as well as they assured me that when this facility will start Airtel live will automatically disconnect.
For the confirmation of it I made a call to customer care service regarding the same where Mr. Parvesh told me the same that on a phone if GPRS or Mobile office is activated downloading is free and airtel live will no more work (vide reference no. [protected]). But when I was received my bill And surprised to see a charges of Rs. 2705 when I asked on customer care they told me this is the charges of Airtel Live. In the night I again receive a call of Airtel customer care floor Manger Mr. Vipin I discussed the same with him he said sir this is not customers fault But Ab yeh charges lag gaye hai to aab kuchh nahi ho sakta.

Now tell me why u people are making customers fool If your Customer Care Executive have not sufficient knowledge than why they people are giving wrong commitment to the customer.

Boss I am not going to pay these charges of Rs. 2705 for airtel live because that is happened due to the misrepresentation and miscommitment of ur Executive. This mail shall be treated as the last warning to the Airtel people to resolve this issue By Wednesday otherwise on Thursday I will register a case against Airtel and its M.D. In consumer court and Grievances and Redresal cell Ministry of Information and Broadcasting this is customer exploitation that you people are doing and I know it very well how to stop it.

Feel free to contact me in this regard anytime at above mention number.

Thanks & Regards

R. K. Hans
Nehru Place, New Delhi - 110019
Mobile +91 11 [protected]
Direct +91 11 [protected]
Fax +91 11 [protected]

I have purchased Karbonn Mobile and i am having Air tel Post Paid Connection. I required GPRS Settings. I request you to send the Setting to connect GPRS.pLEASE send the settings.

Thank you

Regards

B.Venu Gopal

[protected]

Dear Sir
My connections disconnect 3rd time in 15days please help me sir, I purchased two connections of airtel ( [protected], [protected]) on [protected] from chada telecom Patiala (Punjab). According to your company the area of Dhuri city is in black list. Before about 4-5 years I have an airtel connection in working. Which is [protected].regarding this no. & purchase two airtel new connections [protected], [protected] with 500 Rs as a security .the verification of this two new no.s is on 3/4/10 by your employee Manish ([protected]). And my inquiry for new connections is true then I don’t know what reason your company disconnect my new both connections. They told that my verifications have been negative. They I talk to my dealer and check my verifications to your company then my no. were working with in 2 hours. They 7/4/10 time 3.35pm Gurnam Singh mob no.[protected] calling me your documents has received by company. Your no. will be always in working. They today on 8/4/10, my both no.s in not working. by calling to your customer care they told me your documents are not received. But my documents had received on 7/4/10 by Gurnam Singh.
Kindly all my three no.s of airtel unsubscribe ([protected], [protected], [protected]) pending bill of my three no.s sent to me. i will pay to you. And please disconnect my three no.s immediately. i don’t want to take any tensions of this work. And my money of security of two no.s keeps that money and deposit to airtel fund. I heard that Airtel Company is no one company of world. but this kind of workers take your company at the bottom. And request to you take a sufficient action against this kind of workers
I shall be very thank full to you
Jasvinder Singh
v.p.o. Dhuri manpatti
distt. Sangrur punjab.
Contact no. [protected]
jassidhuri@hotmail.com

I have just tried their service and it was quite okay.

The website is full of errors... every single page is slow like a snail and has hell a lot of errors.. It does not even allow you to login sometimes... saying invalid userid and password.. though they are correct.. My friend had subscribed and did not even get a subscription mail..
I was able to make calls with my first subscription and the quality of the calls were fine... but to get to that point is very awful.. I guess the problem lies in the website.. If the website is fixed.. it should be good...
Other bad things in the site..
1) credit card numbers are saved. User should be given the option to let it save or not.
2) it generates 2 different account numbers which gives a very bad user experience.. he has to remember everything to get into the site..