Menu
Login
I am reaching out to formally raise a complaint regarding the prolonged delay in repairing my vehicle (Plate No. DXB BB 75254 - Urban Cruiser 2025 Model) at your Al Wahda, Sharjah branch.
The vehicle was submitted for body repair following an accident, with the insurance claim approved on 09th September 2024. At the time, I was assured that the required part (car bumper) would be ordered promptly. However, despite numerous follow-ups over the past three months, the part is still unavailable, leaving the repair incomplete.
I kindly request your immediate attention to the following:
A detailed update on the status of the required part and a clear timeline for completing the repair.
Measures to prevent such delays in the future.
I have always appreciated the service provided by your team and trust that you will address this matter promptly. Please feel free to contact me at +[protected] or [protected]@yahoo.com to provide an update.
Thank you for your understanding and assistance.
Sincerely
Swaroop Mohan
Confidential Information Hidden: This section contains confidential information visible to verified Al Futtaim Group representatives only. If you are affiliated with Al Futtaim Group, please claim your business to access these details.
HZN Cars
1 review
Riverhead Hyundai
2 reviews
Trident Hyundai
54 reviews
Nashville Speed Shop
3 reviews
Empire Hyundai
9 reviews
Ensure that you reach out to Al Futtaim's customer service and highlight the fact that your vehicle has not been repaired even though an insurance claim authentication is in place. Ask them for immediate progress on the specific part and a deadline when the entire project is expected to be finalized. Speak of your last follow-ups and emphasize on the need for taking measures so that no such excuses of delays get made again.