Menu
For Business Write a review File a complaint
Alamo Rent A Car

Alamo Rent A Car review: Assistance service

L
Author of the review
12:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear Madame or Sir

date : Sept 2nd 3.00PM

location : Gila Bend AZ

contract N° : [protected]

After picking up the car 30th of August at Phoenix Sky habor, we started our Holidays as well.

Saterday September 2nd, I needed to refuel the car; so I stopped at Gila Bend Chevron gas station to fill it. Then, I can't open the fuel flap which seemed to be blocked. I asked people at the gas station for a help and as they can't decided to call assistance. The first contact was very coll and the employee said me :

"no worries, I send you a tow and a taxi to bring you back to Sky Harbor"

At this moment, I wasn't worried regarding the answer of assistance.

After 3 hours waiting, the tow arrived; asked him if I can go with him in the truck and said me "no". So I called a second time assistance, and another employee assured me of the arrival of a cab.

So any worry, the tow truck picked up the car and brought it back to Sky Harbor PHOENIX.

It was 6:00PM and I wait for the taxi/uber... but nothing arrived. Seeing nothing coming From 7:00PM to 11:00 I called 13 times your assistance... some tried to help without feed back, some hang up voluntary and some confirmed that a taxi was coming!

I gave my phone number (they don't want), phone number of the gas station (don't want) adress ... So I can't understand in 2023 that it was not possible to send a car at a precise adress! And when I said to one of them "I don't feel safe because of the night" I got a lunar answer "call the police!"

At 11:00PM, with my partner, we decided to find a hotel at Gila Bend for the night = 1.3 miles by feet with luggages in the dark

Sunday morning from 7:00AM to 9:00AM called 3 more times your assistance

with each time the same speech. We tried to take a shuttle, but office of shuttle was closed (sunday)

At the end, we get lucky because the receptionist of the hotel told our story to her manager who by chance was there, and SHE proposed us to drive us back to Sky Harbor Phoenix with her car!

Arrived at Sky Harbor your Customer Service Deck was emphasize when I explained the story for the 19th time and can change the car and she proposed us a discount on the initial price, which was a minimum regarding our situation which has been very stressful.

I can resume my story like this, for a single technical issue: fuel flap blocked

1- you take better care of your cars than your customers : 3 hours for a tow truck, never seen the bumper of a taxi after 18 hours waiting.

2- it's unbelievable you let your customer in the middle of nowhere, and that you NEVER call me back = you can verify, I called you 19 times, had 19 different people on line. Some of them are liers and it's unacceptable!

3- I think that I do have to call the police and regarding our situation, probably will have a taxi in 30 minutes!

4- we loosed 1 day of costly vacation for us, paid 125$ for an hôtel we don't want to go, paid 100$ to the good Madam who drove us back.

5- And finally, I'm pretty sure if I was an american guy, you'd already have a complaint in court for leaving people on the side of the road. I'm wondering today...

I really I don't wish you to find yourself one day in this situation in France with people who don't understand you well and who leave you to fend for yourself.

Hope that I will receive (as a minimum) a concreet answer to this complaint I made a copy. If not, i will send it to your headquarters ; I work for an american company and it will be easy to get the good adress for.

Regards

LAURENT KOENIG

275 CHEMIN DES ROARDS

84830 SERIGNAN DU COMTAT

FRANCE

+33 6 [protected]

laurent.[protected]@aliceadsl.fr

View 0 more photos
Oct 11, 2023 10:12 am EDT
Alamo Rent A Car customer support contacts
Address

600 Corporate Park Drive, Saint Louis, MN, 63105, US

Website
File a complaint Write a review
Thank you for your review, Laurent. Customer service is of the utmost importance to us and we would like to speak with you further about this. Please email care@alamo.comwith the details above and include your contact information, reservation number and any additional information you’d like to share. Thanks. – Chad
Resolved

This complaint has been resolved automatically due to user's inactivity.

0 comments
Add a comment

More Alamo Rent A Car reviews & complaints

Alamo Rent A Car - charges for damages we did not cause 13
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Alamo Rent A Car - citation fees I was charged 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Alamo Rent A Car - bogus damage! 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Alamo Rent A Car - Rental car damage scam 15
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Alamo Rent A Car - Downgrading the car after damage the first one without refund, high bill for damage
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Alamo Rent A Car - charging my car extra
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Alamo Rent A Car - alamo at copenhagen airport - lost iphone
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Alamo Rent A Car - No refund after breakdown
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Alamo Rent A Car - Charged me for a service that I didn't use
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Alamo Rent A Car Contacts

  2. Alamo Rent A Car phone numbers
    +1 (844) 354-6962
    +1 (844) 354-6962
    Click up if you have successfully reached Alamo Rent A Car by calling +1 (844) 354-6962 phone number 0 0 users reported that they have successfully reached Alamo Rent A Car by calling +1 (844) 354-6962 phone number Click down if you have unsuccessfully reached Alamo Rent A Car by calling +1 (844) 354-6962 phone number 0 0 users reported that they have UNsuccessfully reached Alamo Rent A Car by calling +1 (844) 354-6962 phone number
    Reservations
    +1 (844) 357-5138
    +1 (844) 357-5138
    Click up if you have successfully reached Alamo Rent A Car by calling +1 (844) 357-5138 phone number 0 0 users reported that they have successfully reached Alamo Rent A Car by calling +1 (844) 357-5138 phone number Click down if you have unsuccessfully reached Alamo Rent A Car by calling +1 (844) 357-5138 phone number 0 0 users reported that they have UNsuccessfully reached Alamo Rent A Car by calling +1 (844) 357-5138 phone number
    Customer Service
    +1 (855) 533-1197
    +1 (855) 533-1197
    Click up if you have successfully reached Alamo Rent A Car by calling +1 (855) 533-1197 phone number 0 0 users reported that they have successfully reached Alamo Rent A Car by calling +1 (855) 533-1197 phone number Click down if you have unsuccessfully reached Alamo Rent A Car by calling +1 (855) 533-1197 phone number 0 0 users reported that they have UNsuccessfully reached Alamo Rent A Car by calling +1 (855) 533-1197 phone number
    Alamo Insiders
    +1 (800) 651-1223
    +1 (800) 651-1223
    Click up if you have successfully reached Alamo Rent A Car by calling +1 (800) 651-1223 phone number 0 0 users reported that they have successfully reached Alamo Rent A Car by calling +1 (800) 651-1223 phone number Click down if you have unsuccessfully reached Alamo Rent A Car by calling +1 (800) 651-1223 phone number 0 0 users reported that they have UNsuccessfully reached Alamo Rent A Car by calling +1 (800) 651-1223 phone number
    Customers with Disabilities
    More phone numbers
  3. Alamo Rent A Car emails
  4. Alamo Rent A Car address
    600 Corporate Park Drive, Saint Louis, Minnesota, 63105, United States
  5. Alamo Rent A Car social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 12, 2024