After we landed in Atlanta Thanksgiving eve we went to the Alamo counter at the Atlanta airport to pick up the car based on our reservation. At the entrance of the counter an Alamo manager advised us and all other incoming customers that Alamo was closed until Friday as they had no more cars. The manager advised that there was nothing they could do even though we had a reservation and that we would have to find our own alternative transportation. We tried other rent a car companies at the airport and they had no available cars without a reservation. We spoke to 2 other managers and they said the same thing, We went to the Alamo car port and saw over 200 cars sitting there and one manager told us that those cars were not rentable. I took a video of the Alamo cars in the car port. I called the Alamo 800 number to report the issue and the escalation rep hung up on me. I also posted a message complaint on Alamo's facebook messenger. Alamo had no resolution to the issue and showed no willingness to resolve the issue. We were on our own and stranded and Alamo did not care. Without a rental car we had to call a Lyft. Since we were at the rental car location and not at the airport ride share area we had to climb over a concrete street barrier to get to our Lyft ride. Local car rental locations are closed this Thanksgiving day. Without a car rental our transportation expenses in Atlanta will be higher using Uber/Lyft. We also have to cancel our touring plans with the car outside the city and are now limited to Uber/Lyft pick ups and drop offs.
Claimed loss: Higher expenses with Uber/Lyft and cancelling of touring plans with car.
Desired outcome: Free rental and reimbursement for inconvenience and ride share expenses
This complaint has been resolved automatically due to user's inactivity.