Menu
For Business Write a review File a complaint
Alamo Rent A Car

Alamo Rent A Car review: Rental service denied

M
Author of the review
11:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This is a story about how your Sevilla, Spain Airport rental center cost an American citizen and US Veteran roughly $1100 and was then further poorly treated by your staff here statestide on 6 Oct. 

The dispute was filed on 6 October and I have not heard anything back. This is the email address a customer service rep at Alamo provided, which I thought strange, but an identical complaint has been filed on the Alamo website. 

The dispute and my request is summarized as follows, with supporting documentation on the word document I attached.

After booking reference # [protected] through AMEX travel, I arrived at the Sevilla airport roughly 2 hours after by pickup time due to a late flight. The SVQ Alamo agent told me because I was 1 hour late than my scheduled time, my reservation was cancelled and my vehicle given away. Staring at a lot full of vehicles, I asked how this could be and showed that on my confirmation email there was no such stipulation. He did not budge and said my car was gone. This went on for some 10 minutes. I insisted that after travelling over 18 hours to get to my destination, if I had known I would be helpless if I was 1 hour late, I would have absolutely made note of that and taken measures. And again, there was no such note of this late policy in my reservation. I then asked if I could rent another car. He said there were no cars available. In short, he was rude, unhelpful and I would say uninformed. 

I then had to go to each of the remaining rental car agencies to see if they had any available vehicles. Finally, on my 4th attempt, I was able to secure a vehicle with Avis for $1471.52 for the exact equivalent reservation. I informed AMEX travel immediately. They opened a case with you on my behalf, but the verdict was I would have to take this up with you. 

After returning to the states, I called your customer service # and spoke with a gentleman who was less than helpful. He insisted that the only way to handle this was to kick the case to the local office in Sevilla. As I tried to inquire further, he no joke hung up on me after saying "thanks for calling Alamo" in the middle of my question. 

I then attempted talking through the online chat feature. As you'll see in my attachment, this person also cut me off and disconnected the chat before answering one of my questions. 

Instead of the $317.78 that I was going to pay you, I had to pay $1471.52 to rent the literal last remaining vehicle at the airport. I have had 3 of your employee mistreat an American at a foreign location and a veteran at home. 

I have been more than patient. I have provided you every bit of proof possible. 

My request is simple. Make me whole by extending either $1100 in cash to me via direct deposit or check, or grant me $1100 in Alamo credit that will does not expire ever. 

I hope to hear from you soon. 

Matthew McCants

[protected] 

[protected]@gmail.com

Desired outcome: $1100 in cash or voucher for $1100 at Alamo never to expire until used.

Oct 20, 2023 3:22 pm EDT
Alamo Rent A Car customer support contacts
Address

600 Corporate Park Drive, Saint Louis, MN, 63105, US

Website
File a complaint Write a review
Thank you for your feedback. If you’d like to discuss this further, please email review@ehi.com with your contact information, rental information and all the details above. Thank you. –Chris R.
Resolved

This complaint has been resolved automatically due to user's inactivity.

0 comments
Add a comment

More Alamo Rent A Car reviews & complaints

Alamo Rent A Car - charges for damages we did not cause 13
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Alamo Rent A Car - citation fees I was charged 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Alamo Rent A Car - bogus damage! 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Alamo Rent A Car - Rental car damage scam 15
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Alamo Rent A Car - Downgrading the car after damage the first one without refund, high bill for damage
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Alamo Rent A Car - charging my car extra
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Alamo Rent A Car - alamo at copenhagen airport - lost iphone
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Alamo Rent A Car - No refund after breakdown
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Alamo Rent A Car - Charged me for a service that I didn't use
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Alamo Rent A Car Contacts

  2. Alamo Rent A Car phone numbers
    +1 (844) 354-6962
    +1 (844) 354-6962
    Click up if you have successfully reached Alamo Rent A Car by calling +1 (844) 354-6962 phone number 0 0 users reported that they have successfully reached Alamo Rent A Car by calling +1 (844) 354-6962 phone number Click down if you have unsuccessfully reached Alamo Rent A Car by calling +1 (844) 354-6962 phone number 0 0 users reported that they have UNsuccessfully reached Alamo Rent A Car by calling +1 (844) 354-6962 phone number
    Reservations
    +1 (844) 357-5138
    +1 (844) 357-5138
    Click up if you have successfully reached Alamo Rent A Car by calling +1 (844) 357-5138 phone number 0 0 users reported that they have successfully reached Alamo Rent A Car by calling +1 (844) 357-5138 phone number Click down if you have unsuccessfully reached Alamo Rent A Car by calling +1 (844) 357-5138 phone number 0 0 users reported that they have UNsuccessfully reached Alamo Rent A Car by calling +1 (844) 357-5138 phone number
    Customer Service
    +1 (855) 533-1197
    +1 (855) 533-1197
    Click up if you have successfully reached Alamo Rent A Car by calling +1 (855) 533-1197 phone number 0 0 users reported that they have successfully reached Alamo Rent A Car by calling +1 (855) 533-1197 phone number Click down if you have unsuccessfully reached Alamo Rent A Car by calling +1 (855) 533-1197 phone number 0 0 users reported that they have UNsuccessfully reached Alamo Rent A Car by calling +1 (855) 533-1197 phone number
    Alamo Insiders
    +1 (800) 651-1223
    +1 (800) 651-1223
    Click up if you have successfully reached Alamo Rent A Car by calling +1 (800) 651-1223 phone number 0 0 users reported that they have successfully reached Alamo Rent A Car by calling +1 (800) 651-1223 phone number Click down if you have unsuccessfully reached Alamo Rent A Car by calling +1 (800) 651-1223 phone number 0 0 users reported that they have UNsuccessfully reached Alamo Rent A Car by calling +1 (800) 651-1223 phone number
    Customers with Disabilities
    More phone numbers
  3. Alamo Rent A Car emails
  4. Alamo Rent A Car address
    600 Corporate Park Drive, Saint Louis, Minnesota, 63105, United States
  5. Alamo Rent A Car social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 12, 2024