CB Banks Ally Financial Auto loan overpayment & title

Ally Financial review: Auto loan overpayment & title

J Harter of Middletown, US

Sep 15, 2023 3:12 pm EDT

Verified customer

Featured review

How to begin, When I paid this truck off, the person in your customer service told me that they sent me the tile. Was a lie. It took almost a year after I paid it off to get my title. Then I get a letter dated 3-20-23 that I overpaid by 226.78 and you saw I hadn't cashed the check yet. I called and told them I never received the check. After multiple times calling in about the same check I kept tract of the reference numbers starting with [protected] then after calling in about that reference number a couple of times, they told me the check had been cashed. I asked by who and where. They did not know but opened up a new reference number [protected] to find out. I called and called was promised someone for sure would call me back. Of course like usual that has not happened. I called today got the same run around, I insisted to talk to a manager he put me on an eternal hold. As long as I live I would never ever use Ally again. Your customer service is by far the worst I have ever experience in my 62 years. Wow you really don't care do you?

Desired outcome: Give me my money plus the interest and late payment fees you would have charged me if I didn't pay this 8 months late.

Ally Financial - sanctions fraud 2

Resolved

Ally Financial - lease buy out 20

Resolved

Ally Financial - danger deposits 26

Resolved

Ally Financial - car title/lean release 12

Resolved

Ally Financial - bad service and dangerous web practices 19

Ally Financial - Ally auto 1

Ally Financial - Auto lease 2

Ally Financial - Customer service reps.

Ally Financial - Auto loan

Ally Financial - not impressed 1

Resolved

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Ally Financial contacts

Ally Financial phone numbers

+1 (877) 247-2559
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Ally Bank, USA

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Ally Invest, USA

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Fraud Hotline

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Auto

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