Amazon’s earns a 4.3-star rating from 11987 reviews, showing that the majority of online shoppers are very satisfied with their purchases.
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Never received my order
My order was supposedly delivered on January 6 and given to a resident.
I live with my son in a farm with no other residents neither of us received the package.I had a miss call to say the driver was lost tried to phone back but number was unobtainable .My email from Amazon still says parcel delivered and given to resident
I hope this gets resolved because I would lose trust in the future with dealing with Amazon
Desired outcome: To get my order delivered
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Mens Levi's Puffa Jacket not as the online image
I recently ordered a Mens Levi's Puffa Jacket. The image on all photos on Amazon had a Levi's logo on the outside of the jacket. When it arrived there was no such logo. I mentioned this when I applied to return the jacket. I returned the jacket and a replacement arrived two days later. It was exactly the same. There was no Levi's logo on the outside of the jacket. I had great trouble repacking the original jacket and spent quite a time going to the Post Office to return the coat I decided against returning the item. Added to that I would have ended up with a credit note for Amazon and I didn't want to purchase another faulty jacket. I must say that in addition to the missing logo I was upset with the quality of the jacket which I consider substandard for a £70 coat. All in all I am very dissappointed with the product.
Claimed loss: £70 for a coat I will never wear.
Desired outcome: Please Refund and I would appreciate a response.
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ORDER # [protected]
ref above order number,this item arrived damaged,the carrier who delivered to me apologised for the state of the item,a canvas for oil paint,but cannot send it back to you as they do not deliver to the UK.So i am stuck with a damaged item
that i cannot send back,what to do?i think Amazon should organise this return and get another carrier to come to me as i am totally innocent but am a victim.
I am fed up with it.Also i have enormous difficulty finding an e mail address for
Amazon.co.uk
Desired outcome: amazon should organise and pay for the return
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CC Fraud
A few days ago, my amazon account was hacked and the perp. tried to charge $200 to my credit card. I immediately disputed this charge and Amazon retaliated by locking me out of my account.
I have twice submitted my drivers license and debit card info to prove my identity but- they demand billing statements i have told them repeatedly that I no longer receive paper statements. They are holding $50 in gift card money hostage
Claimed loss: $50
Desired outcome: re open my account
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Ulefone delivery error and price difference not honoured
Amazon, I am very disappointed. I have been lied to repeatedly by you. I ordered a phone on the 27th Nov in a black friday deal. The price was £123.99. I was sitting in my living room watching as the amazon delivery status progress (fulfilled by Amazon) changed from 7 stops to my stop. The status then changed to delivered, despite it not being...
Read full review of AmazonNon existent customer service
On September 25, 2023 I ordered a Queen Nectar Mattress for my daughter's NYC apartment. When she put it on the bed she realized it was a King Mattress. I called Amazon to arrange to return the King and have a Queen sent. The woman I spoke to at their customer service told me that they didn't have a way to pick it up because it was out of the box so it...
Read full review of Amazonmoney taken from my account
Mf60k7n64 am jan 2021 £7.99 was taken from my credit card to through to november 2021 when i stopped this payment & had the november sum paid back, which i am still owed £71.91,
have not used any compliance to do with this, i have been unable to chase this up due to operations major heart plus two prostate opps.I now wish to be reimbursed.Thank you.
[protected]@aol.Com
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Change of Your Signing In Method
I Have been with Amazon for a number of years with no problems and found your service very good but since you have changed to this Puzzle Farce I Cannot get back to use your services. This morning I have been on the Phone for more than 40 Minutes talking and being kept waiting so that I may use my own Password as in the Past without success. All I want to do is use my Password as Before. Please Resolve and Reply.
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Full postage cost cannot be refunded
I am an overseas customer. I bought a brand new Chromebook on Cyber Monday. When I received the shipment I discovered it was a returned damaged laptop that had been opened. I immediately informed the customer service staff and sent them an email to confirm the return postage ($3000 Hong Kong dollars). They promised to refund the full postage, but now after shipping, Amazon customer service said that the company's policy can only refund a maximum of $150. I lost $179 on this online purchase. Amazon customer service lied to me. Amazon's website says it will issue a full refund for damaged items. Amazon deceives customers.
Claimed loss: US$179
Desired outcome: Get the remaining postage refund
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Gift card
I went to a store bought a physical gift card for $300 tried to put it on my account and order something and they blocked my account and then refused to refund me. It’s been over a year I’ve called over 47 days in a row and they still refuse to help me I have sent them all the requested documents and proof of purchase. They still refuse to help me a message to CEO of the company did not receive a call back or anything then tried to buy another $200 gift card and make a new account do that golf cart give her an accurate account and they also did the same thing took me for $200. Now it’s $500 total over a year process of trying to get it back and start received anything back from t
Claimed loss: 500$
Desired outcome: Full refund of my 500$
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delivery driver
I wish to raise complaint about the appalling behaver of a prime amazon driver of your delivery driver how threw litter in to public bin in doing so dropping litter on to the public pavement when telling the prime delivery driver to please dispose of his litter correctly in which he roundly said was going too he then when said the F** word myself and other waiting bus stop by the bin found this shocking to where other spoken up telling him no such need for such foul language and he was wrong in littering as well as how he puts bad rep on prime as company this not actable or professional member of your staff to behave as well as such shock behave toward members of the public the time of the incident was 12.54 first details of number plate 7I1DLG where fist digest I managed to get area of incident Billing Rainsford road.
Claimed loss: N?A
Desired outcome: displinary acction
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would like matter adrressed as soonas posible
Returns
i order a phone while i was in the US since 10th of November i specifically used over night prime shipping so i can get the phone before i leave the United States. day of delivery the agent arrives with the phone asking for a code i had no clue what he was speaking about by the time i left to go check my phone to verify he was already gone . i immediately...
Read full review of AmazonPrime
I have been using Amazon for years without any problems. Also have been aware of Amazon Prime. Not an Amazon merchant so Amazon Prime is not beneficial to me. Have been avoiding subscribing to Amazon every time placing an order without a problem. Well until today. Place an order with (2) items like normal and have made sure not to click on Amazon Prime...
Read full review of AmazonDelivery done by intelcom courrier canada inc
Worst delivery ever, days late with unfullfilled e amail item will be delivered within 3 hours and even drivers name.
I still did not received product. Once I put a bad review to the seller, amazon posted the lie that it was fullfilled. It was not fullfilled and it shows amazon itself is in the bad service;
I am a prime member on top of that,
I would never recommend amazon in alberta canada
I lost hours of emjoyment of my life
Desired outcome: i asked Amazon to stop saying day after day that they are sorry and to deliver item
Flower shop network
I ordered flowers from amazon, from flower shops network who are selling from amazon for the cost in £49.98 total and in full via my account with you. and same day delivery. I was contacted back via flowers net work to say they could not find a florist to fill my order and therefor were unable to deliver my order and that I could either wait till they found...
Read full review of Amazon and 1 commentRibbon candy arrived broken
I think Amazon should be more active in customer complaints and look into repeated complaints about a company. Ribbon candy was purchased and a ribbed in a box that sounded like shattered glass was inside. Their response was to contact the seller. Checking the bad reviews, most had to do with receiving damaged candy and I think Amazon should take more interest in resolving customer complaints.
Desired outcome: Replacement or refund
Agreey
Visa gift cards
This complaint involves two orders of Visa Gift Cards for my family. Each order was for 2 Visa Gift Cards, totaling $413.90. 1) Ordered on July 4, 2023 Order# [protected] Order Details 655 YAMA ST YREKA, CA [protected] United States Payment method Visaending in 4168 Order Summary Item(s) Subtotal:$413.90 Shipping & Handling:$0.00 Total...
Read full review of AmazonHandwash, kitchen towel, enchol paper cups
I ordered the above products from Amazon with a view to taking them with me to abroad on my flight to Nigeria on 14/11/2023. Amazon promised to deliver on 12/11/2023. The goods were never delivered.
I want the refund of my money.
Claimed loss: Compensation of £100
Desired outcome: Refund my money with compensation.
My last 3 Orders meant to be delivered to me on Monday 13/11/2023. I left the UK on Tuesday 14/11/2023
Deliveries
Hi I would like to make a complaint regarding your driver/drivers. Our properties which consist of numbers 3,5 and 7 Poppy Way Daventry NN11 4GS are three houses located on a narrow PRIVATE shared access driveway, we do not have a road or pavement outside our houses and there is a sign at the mouth of the driveway warning drivers not to enter. Yet Amazon...
Read full review of AmazonAll canned goods in one package from Order # [protected]
The olives and pasta sauce from one package was delivered with no packing material. All the cans were dented. Nearly all cans sent come dented or a great deal of them. Dented cans reduce the life of the product. Even case lots of cans come dented. Please do something about it, as I love shopping with Amazon.
Amazon Reviews 0
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About Amazon
Amazon's success can be attributed to its innovative business model, which has disrupted traditional retail markets. The company's online platform allows customers to browse and purchase products from a vast selection of categories, including electronics, books, clothing, and household items. Amazon also offers a range of services, such as Amazon Prime, which provides customers with free shipping, access to streaming services, and other benefits.
In addition to its retail operations, Amazon has also expanded into other areas of technology, such as cloud computing and artificial intelligence. Amazon Web Services (AWS) is a cloud computing platform that provides businesses with a range of services, including storage, computing power, and analytics. AWS is one of the largest cloud computing providers in the world, with a market share of over 30%.
Amazon's success has not been without controversy, however. The company has faced criticism over its treatment of workers, with reports of poor working conditions and low wages. Amazon has also been accused of anti-competitive practices, with some critics arguing that the company's dominance in the retail market gives it an unfair advantage over smaller competitors.
Despite these challenges, Amazon continues to be a major player in the technology industry, with a strong focus on innovation and customer satisfaction. The company's commitment to providing high-quality products and services has helped it to maintain its position as one of the most valuable companies in the world.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Amazon. Make it specific and clear, such as "Incorrect Item Delivered by Amazon" or "Amazon Prime Membership Unauthorized Renewal".
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Mention key areas such as customer service interactions, product quality, delivery issues, or billing discrepancies. Include details of any transactions, order numbers, dates, and communication with Amazon's support. Clearly articulate the nature of the problem, steps you've taken to resolve it, and Amazon's response or lack thereof. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or screenshots that support your claim. Be cautious not to include sensitive personal information like credit card numbers or passwords.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect as a resolution from Amazon, whether it's a refund, exchange, or other forms of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated and justified.
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Amazon emailsservices@amazon.com100%Confidence score: 100%Support
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Amazon address1200 12th Ave S, Seattle, Washington, 98144, United States
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