Amazon
Reviews and Complaints

Over the past three months I have placed 22 separate orders with Amazon. On 19 of those 22 orders, my very simple, clear delivery instructions were not followed. My deliveries are to be placed on the back porch.

Over the past 3 weeks, I've decided to speak with customer service to complain, rather than just note that the driver failed to follow direction. I have done this 6 different times. Each time, they apologize, and assure me they will take the necessary action to insure it does not happen again. Yet, it continues to happen, and all I've been offered a miniscule account credits.

Your delivery driver has damaged our carport. This happened at 5:21pm on October 31st, 2023.

We have captured it on our security camera. It shows the driver clearly hitting and ripping a huge piece of metal that holds up the roof of the carport, badly damaging it, and the vehicle they were driving.

It also shows the driver backing out off the property without reporting it to us.

Please contact us regarding how Amazon will pay for the repairs.

I have been on the phone for over 3 hours trying to unlock my account and my wife's account and NO one in customer service can help me. is there anyone at Amazon can do this? I have talked to 4 customer service people and their supervisors and my question to them can you resolve this situation and their final answer was NO!

Therefore, I can no longer make purchases from yoiu.

Car pulled in driveway around 5:39 AM Tuesday October 31, 2023.

I saw the person pull in, stop the car, lights come on, got out of the car, go around their car looking. (It was dark outside.) Then back inside and delivered a package to our porch. Left.

Later in daylight I looked outside and saw the damage the photos will show. The light was destroyed, and the wood structure broken apart (screws ripped apart that were holding it together and ripped out of the ground). I would think the car had damage.

I now need to rebuild the structure and buy a new solar light, two actually so they match.

SEE photo of what it matched on the other side.

Hi, I ordered a book — babylon 5- on oct 14, on oct 24 my order was cancelled by amazon, at the time I ordered the book, I has $59 dollars on my gift card balance, when I ordered the book, it was then $48 — I have never been reinmbersed my payment, amazon said that they did, however I have no email, or documentation that you reimebersed my money back on the gift card, I have been a loyal customer for years, I will no longer use your service unless I get the $11 dollars added back to my gift card balance

Carrie ocvirek — ph [protected]

They lie about their service.

Amazon does NOT deliver when they say they are. Especially same-day or next-day deliveries. I just received a message saying that it was left in the office after 10 p.m., but the office they are referring to closes at 6 p.m., and there is no one there. One of the missing package messages said a person named Jack signed for it at the front office. There is no one at the office or any employee named Jack. This is one of the multiple packages that I do not receive, not counting the multitude of others that arrive late.

It is shameful that Amazon does not address this issue. I am sure that they know. My self and friends and family call and complain every time it happens. They do give you your money back, but I do not want my money back, I need what I ordered.

Driver came in with the packages and ask me where to put them? i told her she had to deliver them to the apartments, she got angry and was complaining about it being hard, i told her it really isn't that hard she said how do you know have you ever worked for Amazon. I told her i would help her and give her a map. she grabbed all the packages and dragged them to the door and pushed the glass doors so hard and pulled the mail back to the truck. I took pictures of the truck and license plate and the truck and she asked me what i needed. I told her i had a map she came in and i slid it to her across the desk she grabbed it and said don't throw it, and slammed the doors again. and she stayed out there for about 10 minutes and left with the packages for the residents that had ordered something. She had a terrible attitude back talking, rude, and very un professional. S18 320485 PLATE #PMW-9777 USDOT 2881058

I’m a prime member and I’ve been for quite a few years and all of a sudden Amazon is getting worse on their returns if I have a defective item and I want to return it to Amazon are used to be able to print out a USPS label and take it to my local post office to send back to Amazon. Now they don’t no longer do it with USPS. You have to take it to UPS store and the nearest store just happens to be 45 miles away from me so I have to drive 90 miles to return an item to Amazon that might cost less than the gas. I’m gonna spend to take it back to get a refund, Amazon is getting so bad I’m paying a monthly fee for prime, but not getting the benefits anymore

I purchased a laptop for my autistic daughter on amazon prime deal days, an amazon van turned up knocked on my door said he had a package for me but cant find it on his van and asked if I had a code I gave him the code he said he couldnt find it and it may come on a different van later, it didnt when I went to track the parcel it says delivered by hand to resident, it wasnt I am disabled and my carer was present, I rang amazon an explained what happenned all customer services saying is you gave code so ive recieved it so nothing they can do, I asked for management and got cut off rang back and the same happened £300 is a lot of money for me to save this has caused me to have a massive panic attack, my carer who was present at the time had to call my support officer / social worker to calm me down, I think its disgusting that disabled vulnerable people are abused in this way by a major company shame on you all at amazon

closed my account and canceled na order said verify gift Card ownership. I did and they wont return active orders I had they canceled when closed my account wrongfully. This is theft and the give me run around ask for legal dept. info tron say contact my attorney and get it! The buisness is stealing from thousands of people under outrageous term condition agreement they change at will. Something needs he done..

On September 10th I ordered some veneer from a company by the name of From Plain too beautiful in hours on Amazon. Please stay far away from this company. They're SCAM. My order total came up to $806.00. I HAVE NOT RECIEVE anything from Amazon. All they keep saying is "We have to wait" "or there computers aren't letting them move forward for your refund until this and this and that and that date. A bunch of baloney. They stole my $806.00 and won't give me my refund for and item I never received and will never receive. Please stay away from Amazon they are scammers. I'm currently disputing the transaction with my bank. Something I shouldn't have to do because they are the crooks that should refund me my money.