Amazon
Reviews and Complaints

Aug. 8, 2023 my TV and computer service went down. I spent a lot of time trying to get into Amazon, but there is no way to speak to a human being. They kept trying to send me a code on my phone, but it does not come through. I have received messages on my phone that someone in California is trying to change my phone #. I am not near Ca. and the IP is not my computer. I was able to get my TVs working via Prime for awhile but not the computers, which the woman said she wasn't trained to do. I finally contacted the router service and he reset my passwords and got that working for awhile. However, I cannot get into my Amazon account and am going in circles because I can't get human help and the phone code is not working. Now my Prime Fire stick only works if I put in the password every time I turn the TV on. Both of these issues are unacceptable and I am not receiving the services I pay for.

Witness:

Henry Murawski

28661 Village Lane

Farmington Hills, MI 48334

[protected]

[protected]@peoplepc.com

Date and Time of the Incident:

Friday, August 25, 2023

4:25 PM

Cost of Repairs:

Replace and Replant Trees $300

Repair Grass $50

An Amazon driver was delivering a package and pulled into a very tight and space restricted area in front of our garage. The driver moved the Amazon truck back and forth until it was facing the way to the street.

In moving the Amazon truck back and forth, the truck backed into arborvitae landscape trees and knocked them down pulling up the roots and also damaged grass of the lawn in the landscape area.

The driver left our property without stopping to report the damage they had caused.

We have Ring videos of the Amazon truck entering and leaving our property.

Tenants. Are complaints about package being open or stolen at there apts past few months 160-willow st 161-willow st 170-willow st.In yonkers ny.10701

Superintendent of buildings in yonkers new york.10701

Amazon drivers just leave it in the hallway leave need to. Be handing better. Way.

There problem w/driver not delivery leave at door enter or in the lobby area stolen or open package we have cam when the leave it at the buildings

In yonkers new york we will file complaint w/company it keep. Going on

Our legal. Services will file that company with the company.

Amazon has locked my account after years of doing business with them. I called customer service answered all security questions. My account still locked with gift card balance on it. I have called the company multiple times and have been hung up on. There is no way/email to contact the company. I beleave Amazon is perpartrating a Fraud against me. There is no way except a phone call to contact the company. They are buffering customers from contacting the company. They are not resolving my problem. They are keeping my funds.

I have done business with Amazon for years. Today my account was locked by Amazon .I called the company multiple times. I answered all security questions .My account is still locked out. I have a balance on this account. I called Amazon complaint department and was hung up on. I feel Amazon is trying to Defraud me. Amazon security protical is a joke. Their customer service is a joke. I beleave Amazon is attempting illegal acts against me .I want this issue investigated. Thank you Alan Conlon

Payed for next day shipping $149. Item keeps going back and forth in shipping to seller I ask 3 times to just refund my money Amazon refuses too refund my money. It is now 10 days later and still in shipping back and forth...from:Lynnfield, MA US to: East strourdsburg Pa, 2 times

Shipped with UPS

Tracking ID: 1Z3F87X41303193754

Edward Fish

Ordered on August 19, 2023 Order# [protected]

I placed an order (order number: #[protected]) with Amazon on 10/07/23 but never received the item, I got on to Amazon about this, and they promised a full refund and I received a follow-up email to say they refunded me with a gift card but the gift card or the money is nowhere to be found I did asked Amazon for assistance with this problem but got nowhere

I had a account with them for years and paid the prime yearly fee. I also brought a Firestick used thru the company which is now useless. I also have a kindle that is used for my kindle account thru amazon that they have removed access to that I pay a monthly fee for. They canceled my account with no reason. They have gift registries that friends and family can donate to and they are keeping those donations and not returning to the receiver or the donor. If you use the donated funds to try buy something they cancel the account and keep the money. They will not give a reason or which rules that you have broke. There are thousands of us that are just waiting to find a attorney to do a class action lawsuit against them. They are deceiving consumers about the services that you can get and when buying items that require a account with them then they cancel your account.

I was speaking to an agent named Rabuzo who was assisting me with why Amazon.com couldn't ship a Kindle to South Africa. He then got another consultant in called Yas (?) who I found incredibly rude and unhelpful. I've been buying for the past 20 years from Amazon.com and shipping to South Africa but he basically told me I'm lying, that Amazon.com will never ship to South Africa and that I need to purchase from Amazon Saudi Arabia. He then summarily closed and cleared the chat and blocked the ability to provide feedback. All I want is a simple answer as to why I can't purchase an Amazon Kindle from Amazon? But now this experience has left me incredibly frustrated and with a sour taste in my mouth.

I purchased and received and electric bike in february 2023, the hydraulic brake broke a few months later. I contacted the seller in about june and started the return process request. They sent me a disc brake to relace the hydraulic one. I don't know how or want to do that. I want to return the bike for credit. I contacted amazon during this time and for several months have been getting the run around from the seller and amazon. Amazon filed an a to z claim then denied it because they sided with the seller. I feel like i am being frauded i ordered a bile with a hydraulic brake system and now am being told to put a disc brake on instead. Seems lilke a defective product.

Placed an order with exchange of old phone on 8th of August. Delivery timeline was between 10-14 August. Until 14 August the product was not delivered, hence started connecting customer care service.

1) August 14, 2023 - Connected to customer care. Representative assures that the product will be delivered by EOD. Tried reaching to delivery agent, phone was disconnected. Status updated to delivery attempted (didn't even reach the home to deliver as I was available to receive the product).

2) August 15, 2023 - Connected to customer care. Representative assures that the product will be delivered by 16th August.

3) August 16, 2023 - Connected to customer care. Representative assures that the product will be delivered by 17th August.

4) August 17, 2023 - Connected to customer care. Representative assures that the product will be delivered by next day as the agent was again unable to deliver. Again marked status as Delivery attempted (Same as before).

5) August 18, 2023 - Connected to customer care. Representative reschedule the delivery for 19th August without consent. Again assures to wait and the delivery wil be executed.

6) August 19, 2023 - Scene 1 - Connected to customer care. Representative assures that action will be taken and will try to deliver at earliest. However post this call fusther explained in scene 2.

Scene 2 - Delivery Agent reaches the door at 10:00 PM, he says that the exchange cannot be processed today as the window is not popping up to enter verification ID. I connected again with customer care, they weren't able to provide resolution and arrogantly says, instead pay the difference amount and accept the product without exchange. Post this call when I requested to escalate the issue to senior authorities, they disconnected the call after putting the call on hold for more than an hour.

Disappointed and frustrated as I have spend almost more than 10+ hrs following up cumulatively. This is a prepaid order.

Need assistance.

Amazon has got the worst customer service. I called in because I was directed by the website because All of a sudden I can't log in to my account. Waited for a long time. When someone finally picked up the phone and put me on hold while figuring out what was going on and left me hanging. Called back nothing better. He pretty much just tells me he can't help. Not enough information in his system. I asked to be transferred to someone who can. He told me he can't transfer me and to call again. And insisted I call Verizon because the OTP on my account is not working. And it's Verizon's problem and I added Apple too because they are my email provider. These people have 0 customer service. These people need to be fired or you need to train them. Because it is not fair. We are giving you a lot of money for your products and services. You ought to employ people that knows the important of good customer service. Meanwhile, I don't have a solution(s) to my account login problem.

[protected]@sky.com

To:

[protected]@amazon.co.uk

Fri, 18 Aug at 12:27

Hello Amazon.

Please see the email I had previously sent to Amazon regarding an item of poor quality I had purchased from them. Clearly, I seem to be getting no where with this with the people at Amazon. What I would like from you now is details of the payment that was made for the purchase of the item listed below. It could have been paid for from credits I had in my account, from Christmas gifts I had been given in the form of credit gift cards, of charged directly from my credit card provider. I have checked my credit card statements, but the are a number of costs that were lumped together. Please identify the daye on which that purchase was made. Then I can ask my credit card provider for a 'back charge' because I don't get ant responce from people at Amazon.

Kind regards

John Murphy

Hide original message

----- Forwarded message -----

From: [protected]@sky.com

To: Amazon UK

Sent: Monday, 7 August 2023, 12:53:49 BST

Subject: Refund on Returned Item

Item Prologic Avenger Chair.

Order No. [protected]

Order Date 10 Feb' 2023

Hello Amazon.co.uk

Reference the above mentioned order. I have already asked for a refund and returned the item through your "YODEL' postage system on the 4th July 2023. ( copy Yodel receipt of postage attached below) Yet I have had no information regarding the payment of my refund on that inferior item I bought from you.

I had contacted you through your website, but the problem with that is that I have no record of that correspondence, so this time I am contacting you through an email from my personal email account.

I know you are going to say that it was 'GO_OUTDOORS' that should be refunding me my money. The problem I have with that is that I bought the item from Amazon.co.uk.

I have checked all my credit card transactions, and at no time did I make any payment to Go_Outdoors. The only payment I have made for the purchase of this item was to Amazon. That makes Amazon the retailer.

If Amazon allow other people to sell items on their wed site, they have a moral responsibility to ensure that the people they allow are honest, responsible traders. In this issue, even if I agreed that Go_Outdoors, are the retailer, Amazon have not provided me with any information regarding how I would get my refund. How would Go_Outdoors refund my credit card when I haven't bought anything from them, using my credit card?

I look forward to getting my refund from Amazon in the very near future, as you are the retailed that took my money for the item.

I have a copy of the Yodel receipt for the returning of the item should you need to see it, but the was an issue in loading it onto this document

Kind regrads

John Murphy

I bought $800 worth of Amazon gift cards.

Three said already claimed. Amazon said had to take back to store. Store said they only activate.

The manager called Amazon, was told they were claimed already but NOT by my email... someone else?

While at store bought $300 more. The manager activated and peeled off strip and one of those already claimed. I've lost $300 in Amazon gift card and they won't credit it back to my account, they won't take ownership for their cards and I'm out $300. 😭😭😭😭

I received a Smell Training Kit on 8-16-23 that I did not order. Earlier this year I did purchase a Smell Kit, and am still using it and will not purchse a new one. On 8-17 I received a email from Amazon stating " We're sorry The Smell Kit is no longer available and your subscription has been cancelled. On 8-15-23 a charged to my credit for $37.05. Please credit my for the $37.05 and tell me how to return the unwanted kit.

Please mark my account to never send me a product that I did not order.

This is urgent.

Consumers are being grossly misled by false claims in product description. I have been mislead by those false claims. The outcome has been emotional stress, damaged my professional reputation, and will cost me financial suffering to remedy.

The following statements led me to purchase this product:

“Table comes 95% preassembled with only one simple step to complete so you can begin playing in less than 10 minutes.”

“EASY STORAGE-performing table tennis table in approximately 10 minutes out of the box.”

See the attached pictures —NOTHING IS PREASSEMBLED.

These statements are repeated at least four times.

I’m considering taking this to the state and filing a complaint for fraud. I need a speedy remedy.

I have been a very long time member of Amazon using Points and using my HSBC Premier the only credit card I ever have used when buying from Amazon US/UK/JPN. My previous HSBC card was hacked so I immediately closed it and applied for a new one. I tried to link it to Amazon Points 15 times and get the same pop up message everytime with no explnation as why a red flag.I live in Taiwan and we do not have 5 digits zip codes only 3 as my image indicates. I have spent over 1 week with customer service chat trying to get a straight answer and none of the customer service reps have a clue. Some keep me waiting so long that the chat either shuts down or another customer service rep gets on and I need to repeat the entire story over again. I now just copy and paste the chat if they ask me how they can help to save time. Some blame HSBC when they have no other answer so the why have HSBC as one of the banks that connect with points? Others tell me to call Amazon which is no problem but when you go to the call the drop down menu does not list Taiwan country code which is +886 so how can a person call? Then others advise to stay on the chat and I will receive a call within 2-3 minutes which is more like 2-3 hours if I were stupid enough to wait while others send me an e-mail that someone will call me back in 6 hours which never happens. So at this point I give up with customer service and take it to a much higher level once I find out their name and contact. I have copied every useless chat and useless email including this one as I know it will most likely will never be posted. Pity as at one time in the Jeff Bezos days customers matter those days are over and Amazon is no longer customer-centric as they say they are.