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4.3 6 Reviews 2049 Complaints
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Amazon Complaints 2049

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O
7:33 am EST

Amazon Charge to my account not being resolved by this bs help. Stop doing this I want my money returned now!

I was charged 13.85 for prime I don't want it it's to expensive. Please refund my account NOW. This bounced my account!

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J
1:55 pm EDT

Amazon Unauthorized credit card charges

Had a $13.87 withdrawal from my bank account that i'm not sure I did plus I don't even know what it was for... Thank you so much. If and when I order something from amazon I always make sure I write it down as far as what I ordered, how much it cost, when I placed the order and when to expect it to be delivered so I can't understand why I can't remember what I ordered

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D
8:54 am EDT

Amazon Fraudulent charges to my bank account

I stopped buying from amazon last may as I had enough. I told them as they have poor security as to people charging on other peoples account. I checked my bank account this morning, and they are doing to again, I called customer service, tols them I only buy now from ebay and they noticed I have not bought a thing from them close to a year. They stated there was nothing they could do, as they didnt have anything to show, and said to call the bank and stop payment, its bad enough that when you call them you cant understand them as they don't talk english. Good bye amazon, hello ebay or even go to walmart!

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J
3:24 pm EDT

Amazon Unauthorized monthly billing to my credit card. John Kouklis [protected]

For no reason, my VISA card is charged 14.31 every month,
I need for you to knock it off.
09/12 2469216LG2XH9G931 — is recent entry.

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12:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amazon Verbal asult by delivery person

Your delivery driver did not want to walk up 11 steps, pretended that the door was not working, even though I have had deliveries the day before and in the morning I went to the security door to tell him there was nothing wrong he be came verbally abusive argumentative and physically threatening to me.
I am considering letting the police know.

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K
kvis
US
May 02, 2021 6:02 pm EDT

Amazon will not care. They are leftists. Save time and quit for better company. They are out there. Saw them throw packages, and leave them at entrance door at apts, where they have been stolen. Saw it happen. Will not use Amazon. UPS leaves them at your door, and will even knock!

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6:31 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Amazon Audible con seattle wa

Augustine White
Unknown monthly charge to my account
Account ending in 6778

I am charged $16.18 per month for this (Amazon Audible Con Seattle WA) and I have no idea what it is. I do not have an active Audible account. What is this? If this cannot be explained to me as to why I should pay this every month, I want it stopped. Please let me know what this is.

The information is:

Amazon Audible Con Seattle WA
Audible Premium Plus
SHIPPING AND TAX 16.18
Location 1200 12th Ave South Suite 1200 WA Seattle
Posting Date October 17, 2020 (and previous months)

Thanks you,
Augustine White

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C
7:50 am EST

Amazon 2T81M93Y2 unexplained product

A $12.99 charged to my credit card dated 10/19/2020 of unexplained product This charge was not authorized by me

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C
10:28 am EDT

Amazon stolen packages

These delivery drivers open our packages and deliver if it is of little value.. opened might i add and if its of any value it never shows up

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C
6:56 pm EDT

Amazon Delivery

Amazon delivery service is the absolute worst. First, my apartment complex has package lockers for the deliverers to put the packages in, but when the packages get full, instead of taking them to the front office or to your door, they leave the packages out in the open. Second, my apartment complex is next to a hotel and sometimes they leave the packages at the hotel instead of the apartment even though my address literally says Apt #XXX. I had a package that says it was delivered to a front desk or reception on 10/8/2020 but my apartment leasing office never received it. I called and complained to Amazon but they refuse to refund me my money for the package I never got or send me replacement items. Instead, they say that I have to file a police report in order for the investigation to go any further. This is completely outrageous and ridiculous!

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2:34 am EDT
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Amazon My debit card

I was recently charged $12.66 when I have not bought Anything from Amazon

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C
5:37 am EDT

Amazon Original panasonic n2qayb000753 remote control black

I ordered and for paid £34.27 by direct debit, a Original Panasonic N2QAYB000753 Remote Control supplied by CHERRYPICKELECTRONICS, for the remote control on the 9th Sept 2020 - Amazon confirmed refund payment due to non delivery package to them from the supplier 2 weeks later - It's the 16th Oct 2020 and my bank informs that Amazon has still not issued the refund - Amazon standard blurb states that if no refunds have been made in the stated periods then contact them, but they have no direct call numbers to make the contact, they only have a stand form of qustions and answers which do not allow a customer to register/ record the fact they have made a refund.

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1:18 pm EDT

Amazon Amazon refused to cancel an order that has already been cancelled and refunded

I get an email saying my order is being shipped on Oct 13 when it was originally placed on Sept 12th, original order was cancelled without my authorization on Sept 23rd and the money was refunded to my account (it did hit my account) then on Oct 13th Amazon email says your order is being shipped, I right away went to the amazon site to cancel the order and an hour later an email from amazon stated we could not cancel your order as it is being shipped, WHAT? so if it does come I will refuse it or send it back then I will close my amazon account and order from Ebay, Amazon got too big for their britches and forgot about customer service

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K
3:18 pm EDT

Amazon Account locked

Account was locked, called multiple times, Amazon says an account specialist will call or send an email with in 24 hours. We never receive a phone call or email. Very frustrating! So I call again and again and get the same song and dance. I ask to speak to a manager, no one is ever available. I ask for a number to the account specialist and apparently they don't have one, they can only reach out to me. I ask if I can call back the same person the next day if I don't receive said email or call and they tell me to keep calling main number. I just keep going around in a viscous circle and no one is willing to do anything different about it

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Robert_C Gremmels
US
Nov 27, 2020 10:36 am EST

I am going through the same vicious merry-go-round of pass the blame, try again, too many attempts to resolve- your account on hold, try again, try another account/card, back to square one...repeat cycle...Give me answers to what is wrong and how to fix it...Can I pickup at a location and pay in full at that time . This is an insult when it can be an opportunity!

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S
1:38 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Amazon Air pressure gauge 5 psi thermometer connector for inflatable boat kayak

Hi,

Please Help,

Below is the item and transaction my account was debited for. I saw the item on Cesdeals.com. After payment I have not recieved any tracking number. I cannot find any info of this transaction using the invoice or transaction numbers on Cesdeals.com or Chinatera Limited.

CHINATERA LIMITED
- negative$17, 57
10 SepRetail
Payment
Loading transaction details for
CHINATERA LIMITED
- negative$17, 57
10 SepRetail
Payment
Paid with
MasterCard Debit Card x-0857
You'll see "PAYPAL *CHINATERA" on your card statement.
R311, 34 ZAR
Exchange rate
R311, 34 ZAR = $17, 57 USD
1 ZAR = 0, 0564 USD
Ship to
Peter Bunge
"Address"
6 Jung Crescent, Padfield Park 6 Jung Crescent, Padfield Park
Pinetown
Kwazulu Natal
3610
South Africa
Category
Retail
Transaction ID
7T052463K6886352H
Seller info
CHINATERA LIMITED
Invoice ID
[protected]
Purchase details
Air Pressure Gauge 5 PSI Thermometer Connector for Inflatable Boat Kayak
$9, 99
Item #290426
Shipping
$5, 99
Tax
$1, 59
Total
$17, 57

Thanking you in advance,
Peter Bunge
email:- [protected]@gmail.com
cell:- [protected] (+[protected])

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B
5:05 pm EDT

Amazon Delivery that was not delivered

United States post office right out flat lied in a three-way phone call be right out flat Lied said they delivered it we had to go pick it up I am disgusted with Amazon prime that I have to go pick up my packages from United States Postal Service that is not what I paid for and it is disgusting that you would say $.50 in order to save you a damn dollar or whatever you wanna call it I am really disgusted with Amazon I have Amazon prime that I pay for and my packages are taking more than one or two days to get here and now you're using the United States post office who couldn't tell the truth If it was staring them right in the face the man got on the phone and write out flat lied and why the hell would you ship a bicycle United States post office but yet you ship a flashlight UPS where is the logic in that

Sent from my iPhone

On Oct 6, 2020, at 1:01 PM, [protected]@amazon.co

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Code Fore
US
Oct 08, 2020 10:15 am EDT

Yes. I had a similar issue. It seems Amazon does not collect from accounts until the item is in the delivery stage. I orders an item, it was not only in the delivery stage but there was an "attempted" delivery. This was later proven to be untrue. It seems the delivery is falsely claimed to collect the funds. Be advised that in my particular case Amazon used their super secret corp: "Amazon Export Sales". This has been under gov. investigation for several allegations, most as I can tell have to do with taxes etc. But in reality when you call to find out what happened to your package you are speaking to someone in Saudi Arabia or close. I was transferred 5 times and finally just cancelled the order as they admitted that it was not in the delivery stage. Then to make sure I would get my sizable purchase money returned I instigated a purchase dispute with my bank. Please see the Arab runaround attached. Have since ordered the item direct from the distributor.

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K
kvis
US
May 02, 2021 6:09 pm EDT
Replying to comment of Code Fore

Save time and money Quit! This happens so often, and they are trained to lie! They are leftists. The first reason to quit! Also I want to talk to English speaking. Maybe the others are cheaper to work for! Disgusting!

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G
7:25 am EDT

Amazon Abusive message attached to a gift received

I received a gift for my birthday and attached to it was a very nasty handwritten note that was attached using amazon packing tape.

This person should be tracked down and released from their job. This appears to be psychopathic behavior and I would fear for the safety of other employees that are around this person.

I have attached a copy of the note: warning explicit language.

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kvis
US
May 02, 2021 6:14 pm EDT

Amazon is leftist. People that work there are nasty, and know they can get away with it including drivers, throwing packages, not caring because wont lose their jobs. Where are cameras in vans? Right?

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R
8:44 pm EDT

Amazon We have moved

could you please let Chinatera that they are using an old address, we have moved to
Rana Edgarton
22 Cullahill Street
Harewood
Christchurch
Canterbury 8051
New Zealand
our old address was
14 Clipper Place
Redwood
Christchurch 8051
Canterbury
New Zealand.
if mail is sent to this address the people that has brought that house wont let us know that mail has arrived.

Many thanks

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4:14 pm EDT

Amazon Censorship

Refusing some political merchandise but not other political merchandise is CENSORSHIP and not accessible. I will be closing my Amazon account shortly after I receive some things that are already shipped (unfortunately). I will not open it or another until the situation improves.

Amazon has apparently banned merchandise stating "stand back and stand down". I for one am getting tired of this.
If a company makes a "political affiliation" known to me, and I do not agree with it, then I am done using that company. Do not make affiliations clear, and I will not go looking for them, as I do believe companies have a right to donate and support as they please, but banning merchandise like this, from a company like Amazon is not acceptable.
7-8 years ago Amazon Published a book about how to seduce and abduct children. The author claimed he was just trying to save children's lives. Amazon refused to remove the book, based on free speech. The sales dropped so low on the Christmas Season that immediately followed that they pulled the book. I think maybe it's time for another sales drop.

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K
KaiserVadin
Saint Louis, US
Aug 03, 2022 12:08 pm EDT

Amazon removed my ability to leave reviews without giving me a reason why. Do not do bussiness with this company unless if have no other choice.

ComplaintsBoard
S
5:39 pm EDT

Amazon Delivery personnel

Some delivery drivers are either not following delivery instructions or they are just dropping deliveries off wherever inside of my complex, with no regard for locating the actual correct apartment number! I just had to retrieve a 37 lb box of cat litter from a top locker because the delivery driver paid no attention to instructions. I have a torn rotator cuff and arthritis in my hands. I had to have a man pull the box out of the overhead locker and carry it for me to the apartment. This is not the first incident with delivery drivers for me or other residents.

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kvis
US
May 02, 2021 6:21 pm EDT

They are lazy, and know they will not lose their jobs. Save time and money. quit. They are leftists. A camera would show many of the problems. but Amazon won't confront them. Worried they can get sued. So just quit. Better companys. UPS always got it right at the door, and knocked!

S
Author of the review
S
Shawnrene8
US
Aug 03, 2021 9:15 pm EDT
Replying to comment of kvis

Excuse me but what does political ideology have to do with subpar customer service? UPS is less reliable than Amazon, these days, and USPS is the worst! USPS will accept payment for delivery but won't actually deliver certain items. They expect the customer/recipient to go to a local post office and pick up items they refuse to deliver, although they were paid to deliver.

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P
4:55 pm EDT

Amazon Extra charge on cc

Extra charge of 14.06 posted 9/12. on credit card don't know what it is
I did buy virus plastic masks posted 9/15 for 21.64
I did not buy anything else, have not used Amazon in a zillion years, don't owe Amazon a bloody cent, only the 21.64
I tried to go another way on this computer, but not that computer literate, it sent me to something like Just Right or whatever and wanted a $1 for a trial sub. I don't want a sub, I don't want a trial sub, I don't want to screw around with anything. I want it fixed.

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About Amazon

Screenshot Amazon
Amazon is a multinational technology company that is based in Seattle, Washington. It is one of the largest online retailers in the world, offering a wide range of products and services to customers across the globe. The company was founded in 1994 by Jeff Bezos, and it has since grown to become a household name, with a market capitalization of over $1 trillion.

Amazon's success can be attributed to its innovative business model, which has disrupted traditional retail markets. The company's online platform allows customers to browse and purchase products from a vast selection of categories, including electronics, books, clothing, and household items. Amazon also offers a range of services, such as Amazon Prime, which provides customers with free shipping, access to streaming services, and other benefits.

In addition to its retail operations, Amazon has also expanded into other areas of technology, such as cloud computing and artificial intelligence. Amazon Web Services (AWS) is a cloud computing platform that provides businesses with a range of services, including storage, computing power, and analytics. AWS is one of the largest cloud computing providers in the world, with a market share of over 30%.

Amazon's success has not been without controversy, however. The company has faced criticism over its treatment of workers, with reports of poor working conditions and low wages. Amazon has also been accused of anti-competitive practices, with some critics arguing that the company's dominance in the retail market gives it an unfair advantage over smaller competitors.

Despite these challenges, Amazon continues to be a major player in the technology industry, with a strong focus on innovation and customer satisfaction. The company's commitment to providing high-quality products and services has helped it to maintain its position as one of the most valuable companies in the world.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Amazon. Make it specific and clear, such as "Incorrect Item Delivered by Amazon" or "Amazon Prime Membership Unauthorized Renewal".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Mention key areas such as customer service interactions, product quality, delivery issues, or billing discrepancies. Include details of any transactions, order numbers, dates, and communication with Amazon's support. Clearly articulate the nature of the problem, steps you've taken to resolve it, and Amazon's response or lack thereof. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or screenshots that support your claim. Be cautious not to include sensitive personal information like credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect as a resolution from Amazon, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated and justified.

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Overview of Amazon complaint handling

Amazon reviews first appeared on Complaints Board on Dec 12, 2006. The latest review Theft of delivery by currier was posted on Oct 31, 2024. The latest complaint Amazon.com, Pet Centers order was resolved on Aug 03, 2024. Amazon has an average consumer rating of 1 stars from 11987 reviews. Amazon has resolved 114 complaints.
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  1. Amazon Contacts

  2. Amazon phone numbers
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