Amazon
Reviews and Complaints

My complaint is with my deliveries lately and with your customer service representative. Amazon is a multi billion dollar company and in my view should have top talent within the organization that can resolve problems and not have customer service reps that harass customers. The bottom line for me is a multi billon dollar company should not be making excuses for why they can't keep up with demand, frankly it's not my problem. If you can't make delivers as stated when ordered, than say so at check out. Not after the order is placed. If Amazon makes false commitments via delivery to Prime members, then Amazon should offer credit by way of free Prime membership until Amazon can get it's act together.

My Amazon customer service chat below:

Messaging Assistant | Customer Service
Hi, it's Amazon's messaging assistant. If you're checking on an order, please keep in mind that we're temporarily prioritizing the delivery of household staples, medical supplies, and other high priority products to serve our customers in need while also helping ensure the safety of our associates. This has led to some delivery times being longer than usual, so we ask that you wait 3 days after your estimated delivery date before seeking help from an associate. Fortunately, I can help you with many things.

PERLESMITH TV Wall Mount Bracket Full Motion Dual Articulating Arm for Most 37-70 Inch LED, LCD, OLED, Flat Screen, Plasma TVs up to 132lbs VESA 600400 with Tilt, Swivel and Rotation - PSLFK1
+ 2 more items
Is this what you need help with?
‎5‎:‎05‎ ‎PM
Yes, that's it
‎5‎:‎05‎ ‎PM
Messaging Assistant | Customer Service
Your package with this item has shipped and it'll arrive by Tue, May 05.
And, you can always track your package for the latest status. Any questions about this?
‎5‎:‎06‎ ‎PM
I need more help
‎5‎:‎06‎ ‎PM
Messaging Assistant | Customer Service
Can you tell me a little more about what you need help with?
‎5‎:‎06‎ ‎PM
I am sensitive to all that's going on but, I was originally notified this Order # [protected] would be delivered 4/30/2020 and now it's delayed 5 more days. With that said I have 2 issues. 1-When I look at a product there is usually a date for when it will be delivered and most of the time I order items based on the delivery specified on the product page and in my shopping cart. If it's doesn't work for me I won't order it. So my point is Amazon should have a realistic date for delivery of the product. This to me is very miss leading.
‎5‎:‎15‎ ‎PM
Messaging Assistant | Customer Service
Thanks.
OK, I'll get someone to help you here through chat.
‎5‎:‎15‎ ‎PM
OK, get help through chat
‎5‎:‎15‎ ‎PM
B
BHARGAV HAS JOINED & WILL BE READY TO CHAT IN JUST A MINUTE.
Bhargav | Customer Service
Hello Vjdelia, Bhargav here. How may I help you today?
B
‎5‎:‎16‎ ‎PM
I am sensitive to all that's going on but, I was originally notified this Order # [protected] would be delivered 4/30/2020 and now it's delayed 5 more days. With that said I have 2 issues. 1-When I look at a product there is usually a date for when it will be delivered and most of the time I order items based on the delivery specified on the product page and in my shopping cart. If it's doesn't work for me I won't order it. So my point is Amazon should have a realistic date for delivery of the product. This to me is very miss leading.
‎5‎:‎16‎ ‎PM
Bhargav | Customer Service
I'm sorry for the inconvenience you've experienced in this case.
Let me check the best option available here for you.
B
‎5‎:‎16‎ ‎PM
2- If Amazon can not meet the delivery as promised with Prime membership, I would expect a refund/credit for the cost of the membership over the last 3 months. Is that happening?
‎5‎:‎18‎ ‎PM
Bhargav | Customer Service
I understand your concern.
Not to worry, I am in talks with the internal team for providing best resolution for you. Please allow me a minute or two while I do this for you.
B
‎5‎:‎23‎ ‎PM
Sure and Thanks!
‎5‎:‎23‎ ‎PM
Bhargav | Customer Service
Thank you for waiting.
B
‎5‎:‎28‎ ‎PM
sure
‎5‎:‎28‎ ‎PM
Bhargav | Customer Service
I really appreciate your patience.
I am extremely sorry for the delay. There seems to be that the items from the seller have been having issues in delivering the items. As there is ongoing pandemic situation in and around and due to the speculated Government orders carrier team have been affected.
Not to worry, I have escalated the issue to the carrier team right away to deliver the items to you as soon as possible.
Not to worry, I am confident that they will make sure to deliver the items as soon as possible to you.
As it is delayed from our end. I would like to issue a $10 promo that can be used on the items that are sold and shipped by Amazon as a token of apology.
I hope you will accept my apology.
B
‎5‎:‎39‎ ‎PM
I don't believe that's the case about the seller. The items were in stock and still are and that's really not my problem.
you don't need to apologize.
‎5‎:‎40‎ ‎PM
Bhargav | Customer Service
Yes, they are in stock while you placed the order due to the pandemic situation we have closed our warehouses at certain locations, so we are trying to get the items from different locations.
That is the reason why we meant that the items are not in stock with the nearest possible warehouse at your location.
B
‎5‎:‎42‎ ‎PM
I don't think $10 will do it. All the things I have ordered from Amazon over the past 3 months have been late so I would expect a refund to my Amazon Prime account because why pay for Prime if I can't get on time delivery. $40
‎5‎:‎43‎ ‎PM
Bhargav | Customer Service
Yes, that is the exception credit from my end. I hope you accept it.
B
‎5‎:‎44‎ ‎PM
what is?
‎5‎:‎44‎ ‎PM
Bhargav | Customer Service
Not to worry, I am sure that you will receive the items for sure within 1-2 business days,
B
‎5‎:‎44‎ ‎PM
I'm not worried. I just want a credit for the last 3 months of prime or 3 addition months of prime for free.
I don't think that's unreasonable.
Are you there?
‎5‎:‎47‎ ‎PM
Bhargav | Customer Service
I wish, I could help you with that, Would you like to cancel the Prime and have refund for all the last three months>?
B
‎5‎:‎51‎ ‎PM
That's not what I'm asking for but, if that what it comes down to. I'm asking if I can get the next 3 months of Prime for free?
‎5‎:‎54‎ ‎PM
D
DEEPANSHU HAS JOINED & WILL BE READY TO CHAT IN JUST A MINUTE.
DEEPANSHU | Customer Service
Hello, Deepanshu here, I will be taking up the chat from here. Please allow me a moment to read the previous conversation to assist you better.
D
‎5‎:‎55‎ ‎PM
Ok. Are you a manager?
‎5‎:‎55‎ ‎PM
DEEPANSHU | Customer Service
Even if I transfer the chat to my Supervisor, they'd be having the same resolution as we all share the same resources
D
‎5‎:‎57‎ ‎PM
what's your resolution?
‎5‎:‎58‎ ‎PM
DEEPANSHU | Customer Service
As I check for your order of DataComm Electronics 50-3323-WH-KIT Flat Panel TV Cable Organizer Kit with Power Solution - White Flat HDMI Cable 15 feet - 2-Pack - High Speed HDMI Cord - Supports, 4K Video at 60 Hz, 3D, 2160p - HDMI Latest Standard - CL3 Rated - 15 Feet PERLESMITH TV Wall Mount Bracket Full Motion Dual Articulating Arm for Most 37-70 Inch LED, LCD, OLED, Flat Screen, Plasma TVs up to 132lbs VESA 600×
tracking shows on April 29, 2020 05:53:32 PM Wallingford CT US Package departed an Amazon facility
And it have Expected delivery: Tuesday, May 5, 2020
So, Please be assured you should receive this within a given time frame
D
‎6‎:‎00‎ ‎PM
I have an email saying I was suppose to get 1 item 4/30 and the other 5/1, then it was changed the next day to next week.
‎6‎:‎01‎ ‎PM
DEEPANSHU | Customer Service
As COVID-19 has spread, we've recently seen an increase in people shopping online which has had an impact on how we serve our customers. So in the short term, we made the decision to temporarily prioritize household staples, medical supplies and other high demand products coming into our fulfillment centers so we can more quickly receive, restock and ship these products to customers. As a result, your order may be delayed. We are working around the clock to bring on additional capacity to deliver customer orders.
D
‎6‎:‎02‎ ‎PM
I will say it again, why should I be charged for Amazon Prime when everything has been late, very late for the past 3 months?
‎6‎:‎04‎ ‎PM
DEEPANSHU | Customer Service
Could you help me with order numbers which are late from last 3 months so, I can check
?
D
‎6‎:‎05‎ ‎PM
Now your playing games. I know full well you can see my past orders.
Heres one Order # [protected]
‎6‎:‎07‎ ‎PM
DEEPANSHU | Customer Service
As I checked you have Total Orders : 96 So, Could you Please help me with order numbers which are late ?
D
‎6‎:‎08‎ ‎PM
Order # [protected]
Order # [protected]
Order # [protected]
Order # [protected]
Order # [protected]
Order # [protected]
Maybe I exaggerated a little, 2 months
How about all the time I'm spending on this chat, over an hour. My time is worth something to you know.
‎6‎:‎12‎ ‎PM
DEEPANSHU | Customer Service
The last order February 4, 2020 01:38:00 PM Hawthorne NJ US Delivered Order Placed: Saturday, February 1, 2020 4:37 PM (PST) shipped on Sunday, February 2, 2020 2 day shipping delivered not delay
2nd last order March 6, 2020 12:28:17 AM Saddle Brook NJ US Delivered shipped on Thursday, March 5, 2020 Order Placed: Thursday, March 5, 2020 2:27 AM (PST) one day shipping delivered not delayed
3rd last April 22, 2020 12:28:00 AM Hawthorne NJ US Delivered shipped on Sunday, April 19, 2020 Order Placed: Sunday, April 12, 2020 11:35 AM (PDT) that is a delay by one day due to covid 19
but delivered as on On Guaranteed Delivery Date
earlier that also delivered as on April 18, 2020 02:51:00 PM Hawthorne NJ US Delivered
Estimated Delivery Date: Friday, April 17, 2020 - Thursday, April 23, 2020
D
‎6‎:‎15‎ ‎PM
Those 1st 2 where not deleveried as you say
‎6‎:‎15‎ ‎PM
DEEPANSHU | Customer Service
Then how they was delivered
When did you receive ?
D
‎6‎:‎16‎ ‎PM
I never got anything in 1 day, ever
‎6‎:‎16‎ ‎PM
DEEPANSHU | Customer Service
1 day shipping
Let me explain you one day shipping means order will be delivered to you within a day after shipment
D
‎6‎:‎17‎ ‎PM
I'm not an idot
‎6‎:‎17‎ ‎PM
DEEPANSHU | Customer Service
And also Please allow me to explain everything for you. I understand that by selecting Two-Day shipping you expect the order to be delivered to you within two days of placing the order. I'd like you to please understand that two day shipping doesn't mean that the order will be delivered within two days from the date of placing the order. It means that the shipping method time starts when the item ships. For example, it will take two business days after an item ships to reach you with Two-Day Shipping.
Also, sometimes the items you've ordered may not be available in the nearest fulfillment center to your location, so to successfully fulfill your order we try to ship item from other fulfillment center where the item is readily available and due to which it takes additional time to ship your package. As you may know, we have several fulfillment centers across the U.S. and the items in your order may sometimes be in stock at different locations.
D
‎6‎:‎17‎ ‎PM
you don't need to explain
Then Amazon should fix there web-site. There is a disconnect between what's in stock and what the product page says.
‎6‎:‎19‎ ‎PM
DEEPANSHU | Customer Service
Let em explain you updating keep checking stock stock can't be done in every second
You said you didn't receive anything on time as I checked I provide you all details
D
‎6‎:‎20‎ ‎PM
It sure can. Now your talking
‎6‎:‎21‎ ‎PM
DEEPANSHU | Customer Service
And also as I checked earlier $55 promo total issued to you and you use all of them
D
‎6‎:‎21‎ ‎PM
out of line
yeah so. that's none of your concern
‎6‎:‎22‎ ‎PM
DEEPANSHU | Customer Service
I am not saying regarding that anything
I have explained you two day shipping
Which you receive
and didn't receive for this item
And As One of our aims at Amazon.com is to provide a convenient and efficient service in this case, we haven't met that standard. I'm truly sorry, Would you accept $5 promo as a token of apology for the inconvenience?
D
‎6‎:‎23‎ ‎PM
What's your employee number?
‎6‎:‎23‎ ‎PM
DEEPANSHU | Customer Service
Sorry, I can't share any personal detail due to some policy and security reasons '
D
‎6‎:‎24‎ ‎PM
first $10 and now$5
thats insulting
‎6‎:‎24‎ ‎PM
DEEPANSHU | Customer Service
Sorry, this is the best I can help hope you understand my limit
?
D
‎6‎:‎26‎ ‎PM
No I don't. Well if you cant give me your employee number I will make sure in this chat that I give you zero stars. Worst customer service experience I ever had with Amazon.
‎6‎:‎27‎ ‎PM
DEEPANSHU | Customer Service
You want refund of prime last three months which quite not possible
Sorry,
D
‎6‎:‎28‎ ‎PM
That's not exactly what I said. I said, if not refund then next 3 months for free because of the late deliveries, again, not unreasonable.
‎6‎:‎30‎ ‎PM
DEEPANSHU | Customer Service
That's not possible not in my hands
D
‎6‎:‎31‎ ‎PM
whom then?
‎6‎:‎31‎ ‎PM
DEEPANSHU | Customer Service
That's not possible
Then as I check for this order Ship Carrier: USPS Tracking Number: 9210890213423004294690 Delivery Carrier: USPS you can contact carrier and refuse the delivery and do let us know once they update tracking We will help you with full refund for this order Hope this helps ?
D
‎6‎:‎32‎ ‎PM

No sweat: here is a copy of of the enraged rant I just sent via your amazon portal for messaging vendors on amazon, and regardless of anything you decide to do, I have already filed a complaint against amazon for colluding with vendors to defraud consumers:

[copied and pasted message via amazon portal to vendor — also copied verbatim into u.S. Justice department, oregon attorney general's office, and congressional complaints emailed this morning)

I am very upset at continual put-offs of delivery of this critical package of alcohol wipes. I ordered them 6 weeks ago. At that time my husband, a diabetic who must inject insulin multiple times daily, was worried about running out of these now unavailable (due to hoarding) medical supplies that his life depends on.

In the past week, daily checks on amazon revealed that this package was definitely scheduled to be delivered by 8:00 pm on april 27th.

It failed to arrive.

On april 28th the "sudden" change said the pkg delivery was "now expected april 28 - may 1." it's still not here on apr29th.

AS OF YESTERDAY, the following information was available on your Web site when I tracked this package there:
-Tracking Number LY016909301CN
-Carrier USPS
-Origin SHENZHEN
-EMS Destination LAKE OSWEGO OR, 97035
-Status Pre transit
-Tracking Details Origin Post is Preparing Shipment - Pre transit
-Wed Dec 31 1969 - WHAT DOES THIS EVEN MEAN?!

MEANWHILE, WEEKS AGO THE FOLLOWING INFORMATION APPEARED ON AMAZON'S WEB SITE:
Shipped with China Post
Tracking ID: LY016909301CN
Friday, March 27 11:26 PM
Package arrived at a carrier facility
Wednesday, March 18 Package has shipped

So: what is going on, and who is responsible now for this package, and *who* *can* *i* *scream at* *to get some answers*?!

My husband's health is in jeopardy because someone can't weem to move a small package of alcohol swipes from china to lake oswego, oregon, usa, in 6 weeks' time.

I have prepared to detailed record of this transaction, and all the of promised "arrive by" dates and all of the "regretted delay/may arrive by" nonsense.

Today I am filing formal complaints of consumer fraud with the u.S. Department of justice and the oregon state attorney general's office, and I am sending this information to both of oregon's u.S. Senators and all 5 of oregon's u.S. Representatives in congress demanding that amazon be investigated for consumer fraud and conspiracy (with fake vendors) to defraud consumers.

Enough is enough. You people are ridiculous, and you are criminals.

All I have gotten from both your web site and amazon's web site are meaningless run-arounds. For all I know, this package has never even left china. (that would appear to be the meaning of the information listed on your own web site when I tracked this package there yesterday: "origin shenzhen ems destination lake oswego or, 97035 status pre transit tracking details origin post is preparing shipment - pre transit")

If the "origin" is shenzhen ems, and the "origin post is preparing shipment - pre transit," then the damned package has not left china yet — is this correct?

Who could ever figure this out? Especially since shortly after I ordered this item on *march 16th* amazon's own information about this ordered item said: "shipped with china post tracking id: ly016909301cn friday, march 27 11:26 pm package arrived at a carrier facility wednesday, march 18 package has shipped"

Wtf?! If it takes investigations by committees of the u.S. Congress, by the u.S. Department of justice, and the attorney general of the state of oregon, then fine — let the investigations begin.

I am only an ignorant consumer. How could I possibly figure out what is going on with *a medical item required for my diabetic husband's self-care*?

You people are just ghouls. You are feeding on and getting rich from taking advantage of consumers desperate (because of hoarders and the related black market during the pandemic) to get hold of items that are common and cheap, but which suddenly are impossible to get hold of, and 100 times more expensive on the black market.

There is a place in hell for all of you, but my husband can't wait for your punishment to catch up with you.

Faugh! You are not worth the time I spent to write out my rage.

You're busted, you [censored].

Mary cote
Amazon customer
Ripped-off consumer
Mad as hell and not going to take it anymore

I ordered this on 4-4-20 and have not received it or any information regarding my item. What's up? Please send it to me I was looking forward to having something to do during this down time. I paid for my item using Paypal. Please let me know what is going on with my order or refund my money.

Transaction ID: 34713527Y5165372J

Thank you for your help in this matter.

Stacey Parsons

A charge of $14.09 started to appear on my Visa on 5/29/2019. Since then it has appeared each month on the 29th. Since it was a monthly charge, I had not noticed that it was appearing each month as we do order many things from Amazon. This month it just clicked that this was a recouring amount, of which I have had no invoice to back it up, so I decided to trace it back to see how long this had occured. So this month will be 12 months, amounting to $169.08. A charge which neither my husband or I had ordered anything for this amount. The charges from 5/29/19 through 11/29/19 were billed with Amazon Prime Amzn.com/billWA, starting on 12/29/19 G5IXI8RC3, 1/29/20 G53YF8TU3, 2/29/20 K48FB5B13, 3/29/20 WQ7T63L13, 4/29/20 has not been billed as of today 4/25/20. Please remove this charge from my Visa, and reimburse the total amount to my Visa. Oneida A Haller

I'm going to stop ordering from Amazon until they stop "prioritizing" their shipments and go back to first come first served. Apparently clothes aren't essential. Do they know most people don't replace clothes until they absolutely have to? All 3 of my nightgowns are THREADBARE and I'm waiting weeks and weeks for a decent quality cotton nightgown that went up in price right before I bought it. 45$ and I have to wait a month. A Month! Jeff Bezos, you stated this was your decision. You blew it.

And list the country of origin. No more Chinese products! I never wanted them anyway.

Shipping will take too long to arrive I just placed order yesterday with PayPal cash card. I would like to to cancel order immediately. I'm going retail store today to buy security cameras. I'm having my house vandalized for the past 4 nights and I can not afford to wait any longer then 1 day for security cameras. As you can see this is an argent matter for me

On April 11th I ordered Magic Cover Self Adhesive Decorative Covering for $10.92 plus $5.99 P&h and $1.42 tax. I made a mistake. And I made sure to cancel the order. I even have the confirmation of the cancelation #[protected]. I was told that I'd be getting a refund minus the Postage and handling and tax, but what I got was only credit towards my next order. I feel this is deceptive. If all amazon is going to do is give credit then that is what should be made clear, not a refund, but credit only. I feel that I was ripped off. Not even the manufacturer Kittrich Corporation responded. As far as I'm concerned I was ripped off.

I spoke three differents reps regarding a product return & postage for that request. This started 10:52 am at 16:31 it was still going on. Amazon must be a trillion dollar company, what I went through should never of happened. In the end what was resolved was only through my own tenacity. The extent of other compliants was quite shocking. I would never recommend Amazon, if I can deal with a company direct I will. I'll do my level best never to need customer service again. On a scale of 1-10 you struggle to make a 2.

Me están cobrando un cargo por US$5.99 no recuerdo haber hecho esta compra ni alquiler.
La transacción no esta en mi cuenta de Amazon. Favor revertir a mi favor. lo mas pronto posible.

14-ABR-2020
Amazon Video*9L1VS31M3 Amzn.com/bill WA
Tiendas y almacenes
-$5.99
Fecha de proceso:
15-ABR-2020
Desde:
****
Referencia:
MT201060081000010000430

I cancelled my Amazon Prime account over a year ago. I see that there have been $12.99 payments coming out of my Southwest credit card account. I do not want this. I did not authorize this. I did not know this was happening. I have not used services to the best of my knowledge. My husband has been very ill for a few years. Last month he did pass away. Now I am looking at accounts instead of him overseeing them. I am shocked to see this charge going out every month. Please stop it again.

I have been waiting for that radio since February 7 and still haven't got it yet! I do understand things are slower due to the Corona virus but this item was ordered well before that time. If I knew I was going to have to wait this long I would have ordered from another company. I DO NOT want a refund, a smaller radio or anything like that! I want the 9 INCH RADIO I ordered months ago! I expect a response ASAP! Thank you for your prompt response.

Sincerely

Jason Wehmas
[protected]@gmail.com
[protected]

I ordered some computer memory chips in march (order# [protected]) and when they arrived I realized I ordered the wrong type. I sent them back and purchased the correct memory chips and they are now working well in my laptop.

When I hadn't seen a return credit on the debit card that I used to make the purchase, I contacted amazon. They told me that it had had been credited instead to my gift card. That card had not been used in months and it had a zero balance before this. When I asked them to put the money back on my debit card, they said they couldn't because there were digital purchases that had already been made on the card. One of those purchases was order # d01-[protected]

Being a little ticked off, and wondering how those movie rentals got charged to the gift card, I attempted to rent a streaming movie and — it automatically charged the gift card! I immediately reversed the purchase. Now, after being on the phone with amazon again, I find out that once you have have a balance on a gift card, you must use it when renting digital streaming movies. There is no opt-out!

This seems to be a nice way that amazon can make even more money since we are all trapped in our homes during the covid 19 pandemic: default all credits from returned merchandise to be credited to gift cards and then force people to use it when renting movies. Nice.

There is also no way to talk to any higher authority, because amazon does not allow customer service supervisors to speak to customers! All they gave me was a p.O. Box in seattle to write a snail mail letter to! This is from a company that does everything electronically! No wonder they want complaints sent by snail mail — they evidently want to make it as difficult as possible to complain, right?

This is what I want: I want the money from my merchandise return put back on my debit card ending in 3061. You can charge that same card for the movie rentals that have been made. Then I want the gift card deleted from my account so this does not happen again.

I expect a reply.

TBA005807848401

Today 4/11/2020 at 154 Ford road Howell NJ 07731 your driver came in the wrong entrance at my yard by accident. I did raise my voice when she was going to drive on my lawn, no cursing. Then when she was about to drive on my landscaping I did raise my voice again so she would hear me and not run over my shrubs. Again no cursing or and vulgar remarks. Then she stuck her head out the window and told me to "Go [censored] myself"
So, I am not one to engage an argument with woman but I guess the raising of my voice pissed her off.
Do NOT ever send that driver to my yard again.
Could you imagine "Go [censored] yourself" from a Amazon driver
Happy Easter

I was suppose to get credit on my Statement around March 6, have not seen it yet. Ricky, the name was given to me. Refer # 8327 on my statement 0f $12.99, to discontinue the account a fee $12.99. since then I received another charge fee of $12.99. The purchase and Adjustment is H48A38XR3 account # 6084. now I received my new statement with another fee $12.99. I need a credit of $25.98. Please discontinue the account.

I wish I had never delt with Amazon.

My Amazon account was cancelled. Why do I have another charge of $12.99 on my April statement after I was credited that amount for March 12? I am not purchasing anything ever again online.
AmazonPrime*A26YH0Q03 Amzn.com/billWA

I would like to be credited for $12.99.
Thank You

I have a charges on my account, that I didn't authorize.
04/08/2020 Amazon.com*du0so1eh3 A Amzn.com/bill Wa $243.54 It is just authorizing right now so I would like to delete the transaction. Thank Your for your time.
Crystal Bruce
1706 6th Ave Ne
Beulah, North Dakota
58523
I will closed this account if this is not taken care of today!

I opened my Amazon.com merchant account in December 2019. My account was suspended immediately after it was opened. My authentication document was requested. I sent all the information about myself. Amazon.com paid $ 39.99 a month on my credit card.

I sent everything he wanted to Amazon.com. About 2 months later, a response was received that your account was activated. However, my account still looked suspended. I wrote to amazon about this subject again but again I did not get an answer. It is not possible to understand the Amazon.com sales team.

I am ready to send everything and do everything necessary to be on Amazon.com. But I think my information is evaluated by bots.
I trust the Amazon reseller team. I believe he will consider this situation.

Please help me.
Merchant Token
A2T1JNQGOC1ZCR

Best regards
Koray Kaygusuz

Dear Seller Performance Team

Thank you for reviewing my account.

I am responding to my recent suspension for failing to provide consistent information for seller verification.

After carefully reviewing my account and the information I provided, I have acknowledged my mistakes that led to failing the seller identity verification process, and I concluded my plan of action.

A. Mistakes that caused the issue:

1. I gave an Invoice that is inconsistent with my address.

2. I registered my LEGAL ENTITY in a format that does not match my passport name.

3. I registered my ADDRESS in a format that does not match my utility bill.

4. I did not add a CHARGE METHOD with a valid credit card

5. I did not provide a clear form of my PASSPORT.

B. Actions I have taken to resolve the issue:

1. Provided a new UTILITY BILL that is consistent with my address and passport name. (Please see attachment)

2. Corrected my LEGAL ENTITY to match my passport name and address.

3. Corrected my ADDRESS to match my newly attached utility bill.

4. Added a new CHARGE METHOD with a valid credit card.

5 - I added my credit card statement.

6. Provided a clear version of my PASSPORT.

C. How similar issues won't happen again:

1. The actions that I took under point #B will prevent the issues under point #A from ever happening again.

2. If any other information is to be provided in the future, I will make sure that it is consistent with what is on file.

Current files have been added to the mail. Please reactivate my account. Thank you in advance for responding to my email.

Sincerely,

MEHMET IREGUR

Telephone : +[protected]
Mail : [protected]@gmail.com
Store ID : A1L2F0J66TVF3K

$142.45 was charged by Amzn Mktp Us Yo7F149S3 to my account. I need an immediate refund. I have not purchased anything for this amount and need whatever this is cancelled and refunded asap. My billing info needs to be deleted as well as my contact information. Please respond asap. I see alot of complaint from about thus this charge from others and is very concerning.

My Amazon account has been cancelled abruptly for no reason. I was in the middle of watching a Prime (TV) series, when my internet suddenly went out. When I tried to access the series again, I was told there was a problem with verifying my account.

I went through the address verification process. The next day, I was sent an email telling me my account has been cancelled and pending orders are also cancelled, allegedly due to a gift card violation. I used one Amazon Gift Card issued to me by YouGov.org, a site allowing me to take government surveys and receive such bonuses.

I also made quite a few orders, where my debit card was charged (approximately $60) for two separate orders. I am now told these may not arrive. I tried to call the Amazon Customer Service, but was told they are not taking any calls at this time due to the latest virus. I subsequently sent an email to Amazon and have not heard back.

I need to know where my items are that I have paid for. I need to know if Amazon will charge me for Prime (my trial) at the end of the month if I cannot get on the site to cancel, if I choose to. I need to know if/when my items will arrive, and if not, if I will be reimbursed for such items.

The items I have ordered were ordered through Amazon because I cannot leave my home at this time and was told it was the best way to order these necessary items.

Please let me know when this complaint is received and lodged.

Jeffrey Johnson
(Account under J L Johnson - email - [protected]@protonmail.com)