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This complaint involves two orders of Visa Gift Cards for my family. Each order was for 2 Visa Gift Cards, totaling $413.90.
1) Ordered on July 4, 2023 Order# [protected]
Order Details
655 YAMA ST
YREKA, CA [protected]
United States
Payment method
Visaending in 4168
Order Summary
Item(s) Subtotal:$413.90
Shipping & Handling:$0.00
Total before tax:$413.90
Estimated tax to be collected:$0.00
Grand Total:$413.90
Transactions
Delivered Jul 11, 2023
2
Visa $200 Gift Card (plus $6.95 Purchase Fee)
Sold by: Amazon Payments, Inc.
Return window closed on Aug 9, 2023
$206.95
Condition: New
Buy it again
AmountSerial number(s)
$206.95076750294376039539212936057457
$206.95076750294376039539212384461581
2) Ordered on June 19, 2023 Order# [protected]
Order Details
Shipping Address
655 YAMA ST
YREKA, CA [protected]
United States
Payment method
Visaending in 4168
Order Summary
Item(s) Subtotal:$413.90
Shipping & Handling:$0.00
Total before tax:$413.90
Estimated tax to be collected:$0.00
Grand Total:$413.90
Transactions
Delivered Jul 11, 2023
2
Visa $200 Gift Card (plus $6.95 Purchase Fee)
Sold by: Amazon Payments, Inc.
Return window closed on Aug 9, 2023
$206.95
Condition: New
AmountSerial number(s)
$206.95076750294376039539157052415486
$206.95076750294376039539157863358669
1) The order ending 9868 was ordered 4 July 2023, shipped 6 July 2023, was stated delivered 11 July 2023, but it was not received.
2) The order ending 0641 was ordered 19 June 2023, shipped 21 June 2023, refunded 1 July 2023, delivered 11 July 2023, and was received.
Now my question is why was order 0641 shipped 21 June, refunded 10 days later, and delivered 10 days after that? What was wrong with those 2 Visa cards? My family didn't know that the Visa cards were not good and tried many times to activate them.
The two cards in order 9868 were never received, so nobody knew where they were.
Is it possible that the two orders were confused, since both are said to have been delivered on the same day? Whatever happened, I am still out of pocket $413.90 for order ending 9868.
I have been contacting Amazon for months, both through Amazon Chat and Amazon Email. No one has helped me. I have been told that since more than 30 days have elapsed, I will not get a refund.
Claimed loss: $413.90
Desired outcome: Please refund
