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Amazon Complaints 2049

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1:24 pm EDT

Amazon Reviews on amazon

I received this message from Amazon, We apologize but Amazon has noticed some unusual reviewing activity on this account. As a result, all reviews submitted by this account have been removed and this account will no longer be able to contribute reviews and other content on Amazon. If you would like to learn more, please see our community guidelines. To contact us about this decision, please email [protected]@amazon.com.
I've tried to find out what I wrote that they didn't like, to no avail. I still leave reviews to the product seller. BUT amazon still will not reverse their decision.

Desired outcome: I want to be told what I did that they didn't like and get my right to review back

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10:00 pm EDT

Amazon Service

05.10.2021
[protected]
Auxter Brown Leatherette Gym Bag Duffel Bag Shoulder
Not Delivered Till Date.

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12:50 am EDT

Amazon Chinatera diamond painting

Very concerned placed an order on 23rd September. I have not received a confirmation/response to my order other than the Paypal payment.

For a diamond painting where i paid $22.33 AUS and $15.48 US.

According to Paypal the seller has not provided and shipping details. Unable to track because of lack of information.

Wondering where my order is and tracking details

Desired outcome: I do want my order but if too hard i would appreciate a refund

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10:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amazon Fitbit inspire

Have had Fitbit Inspire since April 2020. Yesterday band broke off. Ordered from Amazon with purchase plan but not honored because my account was closed. I chatted with customer service but was told to contact Fitbit. The year warranty from Fitbit has passed. Thus, Fitbit will not help me. The quality of this product is poor. It should have lasted longer than this.

Desired outcome: Replacement

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9:36 am EDT
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Amazon Amazon drivers running school bus stop signs

Amazon drivers running school bus stop signs. On October 6, 2021 at approximately 4:30 PM Amazon Delivery Vin number 13 with license plate number DD06479 Ran the stop sign for my school bus on Jewell Road just north of 24 mile in Shelby Township Michigan. The van was traveling 50 miles an hour and I had five children that were exiting the bus. If Amazon truly is the company that they say they are, then this situation will be corrected because it is not the first time that I have had an Amazon vehicle run my school bus stop sign.

Desired outcome: Changes in who Amazon hires and how they test they’re driving skills

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1:19 pm EDT

Amazon Prime video

I have been a Prime member for years and love prime and Prime Video. We have enjoyed many movies and series over the years.
My complaint is that we have recently gotten into a series (The Mentalist) and am now into the 3rd season (of a 7 season series)and all of a sudden it is no longer free and wants me to pay to watch it. We pay over $200/year for Amazon Prime and feel that shows and movies that are a few years old should be free to watch.

Thank you.

Desired outcome: I would like you to put The Mentalist back on the free list.

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11:30 pm EDT

Amazon Only big spenders are allowed to post reviews

Just found out today I can't submit any reviews on anything unless my most recent purchases over the last 12 months totals $50+. I watched a movie and wanted to give a good review, but can't do that because apparently I'm not a big enough spender. This is class warfare and discrimination. Amazon does not allow the poorer customers to participate. What's next? Ban my account simply because I'm not vaxxed for covid?

Desired outcome: Remove ridiculous review limits.

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6:20 am EDT

Amazon Set of 24 veritek lug nuts

Last night shortly after 7pm the driver arrived with my package. As I walked up to the truck I noticed he was trying to tape up my package. He didn't see me at first and when I walked up his he liked a little startled. He then handed me a ripped open empty wrapping. I looked at him and asked what is this. He said it's your package I responded no it's not. I ordered lug nuts and this is empty he said he found it that way. The whole situation was very suspicious. Either way I didn't get what I really needed, I hope whoever ripped open the package needed it more than me. Disappointed

Desired outcome: At te very least it should be looked into

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11:50 pm EDT
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Amazon Amazon mystery pallet

I paid $ 29.99 for a Amazon mystery pallet. I ordered the small size pallet. After waiting forever for the "pallet" to come, I finally got a package in the mail and it was jus a small bubble wrapped envelope! Umm.. where is this pallet I ordered? So, I continue on and open the envelope to find a 3 way headed charger!?@#$%$ I paid damn near 30$ bucks for a the exact same charger from Wal-Mart or any dollar store for no more than 10$ bucks?

Desired outcome: Refund

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10:37 pm EDT

Amazon Intelcom courier for amazon in calgary

This is the most inept courier service I've ever seen. Every item from Amazon that they deliver has been late, lost and nothing but excuses excuses excuses.
Always "out for delivery" and then "Sorry your package is late, maybe on the 5th or 6th" this is every time with them!
How can Amazon offer overnight or two day when they use these [censored]s?

4th item they've delivered 4th issue.

Desired outcome: Stop using these Intelcom people to deliver my packages, always use Amazon or other, it's never late when it's someone else delivering.

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10:21 pm EDT

Amazon Amazon delivery drivers

Your drivers are LAZY! We have a Parcel Pending system at my apartment complex that is broken about 75% of the time. I am disabled and requested for all packages to be delivered to my door. Your drivers lie and say they could not gain access to my apartment. What I think happens is they come to deliver and they want to use the Parcel Pending system ONLY because it saves them time and trouble. If they pull up and see another delivery service is already using the Parcel Pending system, then they give up and say they couldn't gain access to the apartment, which is a total LIE! If they would take the time to go to the buildings where the apartments are located they could drop the box at the front door of the person that ordered the goods. You can refer to Order [protected] for more details. Gwen James - Lewisville, Texas

Desired outcome: Amazon offer a $50.00 gift card to make up for all the inconveniences.

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4:38 pm EDT

Amazon Amazon delivery

10/01/21, I just received a delivery from amazon and the driver left the package on the side of the road, in front of my residence. I heard the amazon truck pull up in front of my house, it stopped out of view of my front door. I opened the door and waited for the driver to bring the package to the door. I heard the truck door open, and then a few seconds later I heard the door close. The driver then sped off up the street and had left the delivery on the side of the road where the truck had stopped. If I had not been home I'm 99% sure the package would have been stolen. I received no text message or phone call before the delivery as has happened in the past. Am I going to have to be home every time I get a delivery from amazon to make sure the package is delivered, so as not to be left out in the open away from my residence? This is totally unacceptable! I sent 2 photos of where the package was left in relationship to my residence and the road! I spend too much with amazon to have this happen. This happened last year with an amazon delivery, where they left it half way down, in the middle of the driveway, completely exposed to the world! This isn't even the busy holiday season to use the excuse that the driver had so many deliveries to make, and he was just in a hurry! I will be filing a complaint with the Better Business Bureau since this is not the first time it has happened!

Desired outcome: Discipline or fire the driver so this does not happen again to anyone else.

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10:35 pm EDT

Amazon Delivery placement, package stolen

I received a delivery on 09/30/21 at my home, which was placed in a very visible spot. The package was stolen, I have ordered from Amazon for years and have never had this happen. Amazon Brand - Wag Wet Canned Dog Food...Order #: [protected] is the order I am referring to. I am very unhappy that the package was so visible. I am now concerned other items I have ordered will be placed in a visible spot and possibility stolen. Thank you, Kolleen Weber

Desired outcome: Issue a refund

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6:34 pm EDT

Amazon Shipping

I wish I could make this complaint in an eloquent way but I'm so disgusted that all I can come up with is this: what is wrong with Amazon shipping?! I received my three little boxes of band-aids in a box that could have held a hundred. Ive attached a picture. Amazon keeps trumpeting their Sustainability but then do things like this. Its unconscionable. What happened to the days when I could choose to group my deliveries together? Whoever packaged my band-aids needs to be retrained. And Amazon needs to reconsider what they call Sustainability.

Desired outcome: Items packaged in boxes/bags that fit the order.

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2:01 am EST

Amazon Charge to my account.

unautherized charge

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4:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amazon Amazon is refusing to give us a refund

We ordered a couple zoom lenses through Amazon and ended up returning two of them. Amazon never processed our refund, so we asked about it and they said they didn't receive the item. We went to the UPS store and got a receipt proving that we had sent both items, then Amazon claimed that they received the wrong items. We disputed that, and they admitted that they had received the correct items, but said we had not returned one of the items in the original box. We told them that it had not been shipped in a box but had just been wrapped in bubble wrap. Now they're still refusing to give us a refund even though we have proof that we sent the correct items and they admitted that we returned the correct items. After this Amazon claimed that we actually had returned the incorrect items and that they had disposed of them so they could not return them to us, because we said that if we returned the incorrect items then they could just send those items back to us.

Desired outcome: We want a full refund.

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2:03 pm EDT

Amazon Delivery

I pay for Amazon Prime not UPS prime, if they had delivered it to me not UPS I would have it now. But they give it to UPS, need to change name to Amazon scam. I should get refund for prime membership, but I know that's not happening. So Amazon wins again I do not get what I pay for but the mighty Amazon gets their money.
ORDER # [protected]

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10:21 pm EDT

Amazon Kindle

I bought an Amazon kindle and forgot about it. I am 83 which should explain a lot! While cleaning I found the Kindle still in its original box and put it where I would find it. When my Kindle started having problems, unfortunately they do not withstand the downloading and returning well when you read as voraciously as I do. So I activated this unused Kindle and had my books transferred to it. You refer to it as margie's 3rd Kindle, but it is probably close to my 80th or 90th one.
Anyway the first time I started to recharge it, it would not recharge. So I purchased a new recharge unit and it still would not recharge. So I called Amazon and the lady tried a lot of things I had already done. I kept telling her how much charge was left on the unit and that it would not recharge!
If she had tried to change it to the original settings when she started it had enough power, but by the time she tried everything I had already done, there was not enough power left to accomplish this!
So I now have an unusable Kindle and the only thing his person would offer when I excelerated my complaint was try to get me to pay over $300 for one that would play videos and etc. I explained to him that I only read on my Kindle, but that made no difference to him!
I have been using Kindles ever since the first one Amazon offered and I have never had one have battery problems before! This is NOT an usual occurrence. When an item is obviously defective, the fact that I did not immediately have it activated at purchase should not make a difference.
I hope someone can review this complaint and make the proper decision!

Desired outcome: Replace defective Kindle.

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Dianne BARNARD
US
Jul 01, 2022 9:55 pm EDT

I have been a Kindle user since 2011 and have nearly 3000 books on Kindle. Your new software is abominable! Yes, I like that on my computer I can see which books are on which device. Good thing, because I can't find anything on the kIndle after you updated your software.

I have three active Kindles. With the old software, I could send books back to the cloud when I finished them so that my Kindle only held unread books. Now that is not possible. I have books that are in absolutely no order as to whether or not I have already read them or when I purchased them.

The touchscreen barely works and takes several taps or long presses or whatever to get the screen to respond. When I finish a book, god help f I want to get to the next book because I have pages of reviews and advertisements for new books to get through first. And how can I just get to my Library and a list as opposed to a scramble. And I get multiple "error - return the book and redownload it - comes back with the same error.

Your help people really know less than I do about this new software. They were telling me to delete books when I wanted to return them. Good thing I did not listen. The first step I got was to reboot my modem - NOT!

All I want to know is how to get back to the old software. This is worse than a beta version!

And now, it has taken four attempts to get this review accepted!

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Beverly Booth
LaGrange, US
Feb 16, 2022 2:09 pm EST

I am rereading "Maisie Dobbs" the first book of the series. My kindle AND audible seem to lurch from 1920 to 1929 leaving out nine years of much needed background and sound character development. How can this happen? I would like to review the rest of the 18 books but not if Kindle is going to skip whole chapters. I know this to be true because I read this series in paperback. Unfortunately my paperbacks are long ago gone. Can someone offer an explanation or better yet a solution?

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7:31 am EDT

Amazon Amazon products online

Did not receive items that were not delievered in a timely manor. Spoke with a supervisor and was very concerned about the issue. The complaint is that the dates of cancellation are not adding up and purchase date was to far back to be cancelled. My email address is [protected]@gmail.com

Desired outcome: Would love a amazon gift card

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10:53 pm EDT

Amazon Dog self-refillable dog dish

I was gone between 10:30 am and 6:30 pm today, Sept. 24, 2021. A package was delivered, according to amazon.com. No one placed anything on my porch. When I got home and looked up the delivery, it stated the package was delivered directly to the resident. I don't know who the resident was because everyone who lives at this address was gone. Nothing showed up on my ring. I would like a refund, but there is no way to tell Amazon that as it says I have to return the item I never received. I'm very disappointed with this aspect of their online service and feel as though they are stealing from me.

Thank you.

Desired outcome: Either deliver the dish to me or refund the cost.

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About Amazon

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Amazon is a multinational technology company that is based in Seattle, Washington. It is one of the largest online retailers in the world, offering a wide range of products and services to customers across the globe. The company was founded in 1994 by Jeff Bezos, and it has since grown to become a household name, with a market capitalization of over $1 trillion.

Amazon's success can be attributed to its innovative business model, which has disrupted traditional retail markets. The company's online platform allows customers to browse and purchase products from a vast selection of categories, including electronics, books, clothing, and household items. Amazon also offers a range of services, such as Amazon Prime, which provides customers with free shipping, access to streaming services, and other benefits.

In addition to its retail operations, Amazon has also expanded into other areas of technology, such as cloud computing and artificial intelligence. Amazon Web Services (AWS) is a cloud computing platform that provides businesses with a range of services, including storage, computing power, and analytics. AWS is one of the largest cloud computing providers in the world, with a market share of over 30%.

Amazon's success has not been without controversy, however. The company has faced criticism over its treatment of workers, with reports of poor working conditions and low wages. Amazon has also been accused of anti-competitive practices, with some critics arguing that the company's dominance in the retail market gives it an unfair advantage over smaller competitors.

Despite these challenges, Amazon continues to be a major player in the technology industry, with a strong focus on innovation and customer satisfaction. The company's commitment to providing high-quality products and services has helped it to maintain its position as one of the most valuable companies in the world.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Amazon. Make it specific and clear, such as "Incorrect Item Delivered by Amazon" or "Amazon Prime Membership Unauthorized Renewal".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Mention key areas such as customer service interactions, product quality, delivery issues, or billing discrepancies. Include details of any transactions, order numbers, dates, and communication with Amazon's support. Clearly articulate the nature of the problem, steps you've taken to resolve it, and Amazon's response or lack thereof. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or screenshots that support your claim. Be cautious not to include sensitive personal information like credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect as a resolution from Amazon, whether it's a refund, exchange, or other forms of compensation.

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Overview of Amazon complaint handling

Amazon reviews first appeared on Complaints Board on Dec 12, 2006. The latest review Next day delivery, Paid extra. They don't know when I'll get it was posted on Oct 6, 2024. The latest complaint Amazon.com, Pet Centers order was resolved on Aug 03, 2024. Amazon has an average consumer rating of 1 stars from 11986 reviews. Amazon has resolved 114 complaints.
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  1. Amazon Contacts

  2. Amazon phone numbers
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