American Vision Windows’s earns a 3.7-star rating from 3 reviews, showing that the majority of homeowners are satisfied with window installations.
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American vision windows awful quality and service
Horrible quality windows and doors.
We spent over $40,000 to replace our windows and doors. 1. There was an internal scratch on one of the doors.
2. Most of the gasket trim fell off. The installer blamed the manufacturer. The manufacturer blamed the installer. They replaced it but it is falling off again.
3. One door we can not longer open. Completely locked up. I viewed a video online and the locks should line up vertically. They are all misaligned and will eventually lead to failure.
4. They left paper sticker residues on all of the doors and windows. Took many hours to clean.
*** Update - Trim is falling off again. I posted an image below. Horrible quality.
Desired outcome: Fix Trim.
Replacement windows
Get another Bid ! Watch out for salesmen Brad. He told me that he was throwing in a slider for free because I had two properties turned out he was charging me $1600 for that free slider. For the replacement windows on one house the price was $8700 with the so called free slider . also he was giving me the special 4 of July free install . the exact same house one block away same size & amount of windows no slider $7100.00 I got A price from another company Same anlin windows $4810.00 . The price difference of $2290.00 I thought was a lot. The company did the other job for $4810 and did a great job on the install. Unfortunately I had signed the two contracts and gave Brad the Deposit. When another guy came out and measured he told me it was and additional $ 450 for the slider. I realized what had happened . So I canceled the slider and the other house . I then put the two deposits together and informed Brad that seeing that the two houses were the exact same, the price should be $7100.00 he had no choice at that point not to give me the windows at this price. Everyone else at American Vision have been great, The installers were awesome .
The complaint has been investigated and resolved to the customer’s satisfaction.
Don't listen to Monica Gonzales she is really Monica Hopper Brad's wife. These people are despicable.
We purchased several products from American Vision and each time Brad was our rep. Mr. Hopper was always very professional and the installs were very smooth and clean. We purchased windows for our entire home (31+) as well as solar and our most recent home improvement was our custom designed wrought iron front doors.
We had a service call request for one of our casement windows several months after they were installed and they came out and took care of it right away.
Not sure what happened with Mr. Manfred's project but our experience (with all three projects) were top notch. We highly recommend American Vision.
Wrong Product Installed
We purchased 12 Queen Anne style Anlin windows from Jack at American Vision Windows. When the windows were installed six of them were wrong. They open the wrong way. Maurice Brockenborough came out to see the windows and said, "If you walk around the out side of the house they do open correctly." He said he would call us back. He never did. We called Jack...
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Overview of American Vision Windows complaint handling
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American Vision Windows Contacts
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American Vision Windows phone numbers(888) 388-9372(888) 388-9372Click up if you have successfully reached American Vision Windows by calling (888) 388-9372 phone number 0 0 users reported that they have successfully reached American Vision Windows by calling (888) 388-9372 phone number Click down if you have unsuccessfully reached American Vision Windows by calling (888) 388-9372 phone number 0 0 users reported that they have UNsuccessfully reached American Vision Windows by calling (888) 388-9372 phone number
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American Vision Windows emailsgabrielah@americanvisionwindows.com94%Confidence score: 94%
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American Vision Windows addressServing Orange and surrounding area 548 W Katella Ave, Orange, California, 92867, United States
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American Vision Windows social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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