Arby's
Reviews and Complaints

Last night I got a to go order from the location in Conway SC and hours after eating the classic roast beef sandwich I began to feel very ill. Showing signs of food poisoning. Next day (today) after being up all night with vomiting, diarrhea, chills, and severe stomach cramps, and still feeling very nauseous and in pain...Safe to say I will not be a returning customer. Need to do a health inspection at this location!

Stopped at Arbys at Demotte, Indiana exit off I-65 inter-state. asked for Gyros 2 for $6.00 special as seen on tv. I was advised at the drive-thru on 12/6/21 at 6:00 p.m. that they had no such special!

On 11/15/21, numerous charges appeared on my bank card that resulted in over $500 dollars of online charges to random clothing stores (Hollister, Shein). Used bank card on Nov. 11, 2021 (Wells Fargo ending card 3524). Currently, my bank is investigating the charges and have closed services for the card and I am having to adjust all recurring payments for my bills. Rationally, I would not have suspected Arby's directly given I visited other locations, however, this similar event happened last year around the same time before the holiday season and in that specific case, I had only visited Arby's in the few days before charges appeared in bank statements at the exact same location. In that event, there were numerous online charges to department stores that were not authorized and a new card had to be issued. These reoccurring events are becoming a noticed theme that supports intent for a thorough investigations by U.S. Department of Business Regulations and U.S. Department of Finances for fraud. Please acknowledge that I also have colleagues who work in the Fraud department for the City of Miami Police who will be receiving my report for Fraud investigations. My hope is that you will internally find the person(s) involved and do what is necessary to ensure that your business is legally at par and consequences to those guilty for this unlawful behavior is justly handled appropriately. Please note that this letter will also be provided to the manager at the store. I have concerns that these incidences are related to someone who has access to the card numbers or receipts after the have been received, possibly a manager, someone who may have been there for over a year.

The location for the Arby's on both events: 11500 SW 72nd St. Miami, FL, 33173

Thank you for your time and attention to this matter. I will be happy to answer any questions in support of your investigation.

On 11/13/2021 at 5:12pm, drive up, Order #305, Store #5304. I received the wrong food. No time to turn around as I was 10 miles towards home. Second time in 2 weeks. I am a retired old man, that used coupons. They always make me feel I'm doing something wrong but that doesn't matter to me. I don't know what this sandwich was but I liked/ordered your Beef and chdr... That is what I ordered and it in the trash + I got a real coke not Diet! What is happening with your store in West Branch Mi.!
Roger Helmer
5261 Winchester Wy.
Gladwin Mi 48624
[protected]

I stopped by Arby's on my way home from shopping on Sat. 11/6. I ordered two crispy chicken sandwiches. I didn't check the order before driving home, in fact, I placed the food in the refrigerator when I got home planning to eat it later. That was a bad mistake on my part, but I didn't realize the employees were so poorly trained that they couldn't even get a simple order right. Instead of two crispy chicken sandwiches, I got some bits of God knows what covered in what looks like barbecue sauce, and some sort of roast beef sandwich that looks like it has swiss cheese and bacon on it. That is not what I ordered, not what I wanted, and not what I paid for. I would have returned it immediately but I had to rely on someone else for transportation and they had already left. The girl at the window didn't see fit to give me my receipt with my order, but the food is still in the Arby's boxes and bag.

Today November 1 around 430 I went through the drive-through at Arby's in Trussville. Order the smokehouse sandwich with no mayo and no cheese. It took them a while to give me the meal because they stated that the fries were cooking. When I got home building to the sandwich I saw that it had cheese on it. It did not have any barbecue sauce on it. I called the manager and stated first that I do not have a receipt because I was not given one. I then told him The issue. He began to question what I was saying. I told him I wasn't calling to get a free meal. I was calling to make them aware that they were giving out the wrong food through the window. I told him that $9.23 is not why I called. I called because I got the wrong order. I will never go back there again.

Ordered a chicken salad got to my truck and only had lettuce and chicken. The chicken was so old couldn't eat it.. waited over 15 minutes to get my food . Horrible

They said that they don't have enough people to work! So rude that they had no one to tell all the people waiting in line!

I have been eating and enjoying Arby's foods for more than 40 years and I had the worst sandwich that I have ever eaten at Arby's Friday October the 8th. I ate the sandwich even though I felt that I should have returned it. I have never been disappointed in the quality of the food at Arby's before, but I have not been able to put this to rest. I don't expect anything, just wanted to vent my feelings. The restaurant is locate in Mt. Pleasant, SC

So I went through the Watkins Glen drive thru with the individuals I care for. Behind us was a full size truck that's it. I had 4 individuals. So I order. Their is no sign stating more than 2 orders please come inside. Mind you. I was literally yell at in front of the individuals I support. Saying next time. Only 2 orders per your vehicle I replied. I can't bring them in as per covid and the agency. She said well we told you this before. Nope it wasn't myself it was another employee. I feel. We were being outcasted because the disabilities. This is not ok. I asked for corporates number they refused to give it. Say. Have a nice day. The ladies. Heard every rotten word from her mouth. On 10/14/21 around 440 pm. This is rotten customer service. As I am contacting. The head of the agency. For discriminating.

Please repair the potholes in the drive thru from the intercom to the drive up window. Really, really bad.
Thank you!

The drive thru at this location needs your immediate attention. Heartland Beef Arby's #6747
1600 A Street NE
Linton, IN 47441
The drive from the intercom to the drive up window is in such poor condition and full of potholes.

I would appreciate your attention to this matter.
Thank you!

yes..on yesterday i visited one of your stores in the lakewood area...store #0413..i ordered what i have always ordered from your menu..called the super roast beef...now i guess they call it a "classic"...but it used to come automatically with lettuce and tomato..and the secret sauce...there's nothing on the menu sign in the drive thru...that states whether or not if this has changed...and to add to that...not knowing if my sandwich had the secret sauce...i asked for some extra "arby's sauce"...i only have 30 minutes...i try to breakaway a little early jus to get the food i want...to go down the road...and not have what i ordered in my bag...really made me "POED"...now i have to waste the rest of my lunch, going back to the restaurant to get this fixed...your manager for that store Edith Bustos...or the manager on staff at the time...(1130hrs)..did not even offer any compensation for "THEIR" mistake...she jus offered me some packets of arby's sauce...showed no customer service concerns whatsoever...normally when a business makes a mistake...they usually compensate the customer with something...been going to this particular one for well over 20 years..even during this pandemic...and to be treated like i was yesterday...does not make me a regular customer anymore...and along with that..the best commercial in the world..."WORD OF MOUTH"...and i have an abundance of people i know...that "will" get the word on the service that this store provides...