AVG Technologies
Reviews and Complaints

I don't think it was avg, I do beleive it was a company called gruruaid.I came into the same issues a few years ago.

AVG is the WORST by far...PC protection system out there. The other day, I my existing two year package was expiring, so I installed the temporary one month package. The next day I thought, I might as well purchase another two year plan again for $55, and be done with it. When I went to install it, it cancelled everything out.. This happened about a couple of days later.
I then placed a call to the crooks of AVG; where they wanted to up sell me to a 300 package. I told them that my computer was just fine, and that all I wanted was the program that I had now paid for. They refused to do so, and cited that I needed to get their package to clear the "Trojans". I told them that my computer was fine; but that I required the package that I bought. They refused and started getting rude and arrogant about it; and then one operator slammed the phone down on my ear, and proceeded to inflect a number of viruses into my computer. When I called to ask for a supervisor, they said that he was away. Then I asked for his name...they refused to give it to me. My computer looked damaged now and I had to spend a lot of time with a separate company to get it back. NEVER EVER, EVER...use AVG. THESE PEOPLE ARE NOTHING SHORT OF DISPICABLE THUGS who will stop at nothing to rob you. I am now going ahead with a law suite.

Need my refund from avg.

I am now waiting on a refund from avg.My account was debited without my knowledge or authorization and put me in overdraft fees.I donot even use avg products anymore.I had to get a new debit card number.

AVG Technologies / Unauthorized credit card charges
Namibia
Add a Comment

I had been an AVG Free Version user. Two months ago, my computer crashed. Many viruses were found on it. I never ordered any AVG products, except for running the free version up till the time of the repairs.

However, on 20 May 2019, I saw the following unauthorized transaction on my bank statements:

20/05/2019

Goods and Servic (**1716 - 16/05/2019)|5734 - DRI AVG TECHNOLOGIES ORDERFIND COM IE, to the amount of 848.22 Namibian Dollar (USD 58.93).

G.H. Olwage

I paid $49.99 on October 31st, using my Altura Credit Union debit card, for your computer antivirus, and I have not received it to my computer. Please advise me as to what I am to do. My name is Douglas K. Peake, and my email is: mcpeake6969@yahoo.com I do hope this can be resolved RAPIDLY.

Phyllis Claus 10/20/18
I was charged $29.99 twice on my credit card. Please refund one $29.99 and tell me
what the other one is buying me.

2018/6/3 DRI*AVG TECHNOLOGIES 本人 7, 956円 １回　 2018/7
突然これが明細書に入っていました、なんでこういうことするかなぁ、窃盗で逮捕されないのかなぁ

AVG charged my acct for something I did not order. See copy of my statement.
Please give me credit.

I paid by Visa credit card on November 24, 2017 for more advanced protection from AVG but you keep sending advertisements for the same thing. I have not received any enhancements I paid $71.76. Please advise...Christine Harvey

AVG is a computer security software like norton or mcafee. Try to remember if you signed up for any free trials or maybe had an account last year that they would be renewing. If you know these aren't your charges, be sure to specifically dispute each separate charge. When the Analyst is reviewing the case, they will look to see if you have undisputed charges from this merchant (which common sense would say means you have done legitimate business with them before, at which point the disputed charge is less likely to be fraudulent)

**Please be aware that your bank is not responsible for which charges appear on your account, AVG charged you accidentally, or an individual is using your credit card number without your permission. Either way, please don't call in and try to blame us for letting a charge through. We do not have the ability to filter your purchases, we can only dispute them after they post

On 12/23/2012 Avg took $85.98 from my credit card. On 10/1/2013 they said the would re-embursed me my money. As of today nothing has happened. Will file a complaint with the FCC.

I just saw today ( Jan. 31, 2013) that AVG.Com NICOSIA has taken $33.99 from our bank account without our knowledge, and we are paid up. We pay for a year each time we renew. We have NO idea why this money was taken out of our bank account! I will be doing some calling tomorrow...and try to find out what is going on.

To sganser63@hotmail.com; I have had the AVG security software for 3 straight years, renew each year. You most likely didn't pay attention when your trial period ran out and as it states on their site, if you do not contact them by or just before the rrial period ends, you will be charged the cost of the software. I have never had any problems with them. I've had to contact them only once because of a glitsh in their
software that ended up my computer's problem but, they helped me fix it and they didn't have to.
So, why not contact them via their help line which you can find on their site at AVG.com.

As the viruses wouldn't let me go anywhere I decided to purchase this software, though never heard of it before. Unlike the persons who posted a comment above AVG 2011 had cleaned up my system from all the crap and I'm quite satisfied with it so far.
Also Why didn't you used the support service? I did it and it helped me a lot.
I couldn't figure out what I was doing wrong untill I talked to a representative of the support.

avg in my experience is as bad as aol as far as getting deeeeeep into your computer programs.i uninstalled avg from a clients computer with intentions of installing another anti virus program for it to tell me there was still avg in the computer. i then had to 'flatline' the computer reinstall windows and start from fresh. IT WORKED. unless your hard drive is compromised your computer should still be operational. after installing windows your computer will be like a new one.i currently use the free avast anti virus now for over 6 months and everything is working fine. no compromises at all so far.

It has many useful and powerful utilities for PC scanning. Most of the antiviruses are just a fake, they really do nothing, just emulate performance. But not this one!

Sorry to say you got ripoff. AVG 2011 Antivirus is a Rogue Anti-Spyware.
and virus and there website is fake. here is more info
http://www.scamfound.org/f14/fake-avg-antivirus-2011-removal-guide-18248.html

If you can read, write and follow instructions, you can file a Complaint, ok?

that is what this board is for...pass it along..don't let the big dogs bite you in your wallet! you might be a so called champion of small claims..but the average person is not...don't be arrogant in your posts...holla

I am the champion of Small Claims lawsuits. I have won every case I have filed and I have gotten all my money back, to the last penny. Therefore, I have not wasted/lost any money. Obviously I know what I'm doing and most importantly, I don't let anyone to take advantage of me. And I'm not even an attorney, but I am TOO SMART as opposed of being chicken brian fa.

too smart? why should you piss away good money to get bad money?...do what is free first like i said before! bringing a law suit doesn't guarantee a win..and mostly you have to wait in line like the rest of the class..come on man! get with the program! don't get mad get valuable info then get even

report them to the BBB and file a complaint with Small Claims Court, alternatively, we can all get together and bring a class action suit. We shall see how tough they are.

ATTORNEY GENERAL! get that sob name who gave you the r/r...and get the supervisor's name as well! then bring it to an official complaint!...afteryou get their names TELL THEM THEY WILL HAVE TO DEAL WITH THE ATTORNEY GENERAL! it is a guarantee to piss them off...and that will be worth it to you!

listen baby try spybot...it is free and works very well...they may ASK you for a donation...but you don;t have to...really search and destroy...very good

you pay for antivirus? WOW

bought a two year contract and after about 3 months decided it did not work for me ( I had to take my computer in twice with
mallwear I could not remove) so I canceled my account. They said they would refund 1 year so I accepted that and waited, well it's
been about 4 months and more than a few emails with no response. How can a company stay alive when this is the way they handle customer service, I GUESS IT'S BUYER BEWARE !

I understand.. I really do. :) I guess what I meant was if it is a fully functional free version for XX number of days, and then if you like it you buy it and if you don't wish to purchase it, it reverts to a less functional Free version. Does that make sense? lol.. But I do get your point. No disrespect intended.

*shakes head* Why would I want to upgrade to a paid version if the free version showed poor performance? I mean...isn't the free version supposed to a good job so that you have incentive to purchase the paid version. Makes no kind of sense to me (Kathy Griffin) ;) Seriously though! If that can't be understood...*shrugs* just goes to further my point..

After my payment I have received a mail confirming my registration and asked me to give my some details to create an account for avg. Unfortunately after that I did not get any account or activation data to process. When it happend my some files were infected by virus and I was helpless to cure it. Finaly I got managed to get another virus guard provider's help to clean my files. Therefore I was totally dissapointed about the service and I asked to refound the money as they promised me at the time of registration saying 30 days money back garantee. Actualy I have sent more than 3 mails to avg support services regarding this refund quoting the mail which I have received from them. But still I do not receive any mail saying they will going to refund my money as they promise. Now I am in the position to feel risk to buy anything online. Because they are not met the level of satisfaction and failed to keep the promised what they had done.

Ordered avg last year (1 year license) and they billed me again a year later when I was not using the product. The bank account they charged had been dormant and was charged off before I even figured out what had happened.

Only way to speak with "customer service" is to fill out a form and then call the # they give you using a generated code that is only valad for 15 minutes. They then say, "ok wait for our email". They then refuse to reverse the charges even though the license they send was never activated.

I thought I paid for 3 years of avg protection for my computer. The money was paid through paypal and receipt has been acknowledged as paid out by paypal. No acknowledgement has been made by advancetelecom to date. I paid $69.40 and I did not realize that I was dealing with a scam artist.
What can I do to get this money back?

Have paid upfront for avg 8.5 we were sent download line on which to hit, luckerly we had an antivirus program loaded, a free avg in fact this gave us waring that it was a phishing site. They had asked us to of load any antivirus we had, good job we did not.
We have of course cancelled the card with which we paid & pound;22, by doing that we lose the right to redress, it is great to find this site, at least it is a comfort to know someone is trying to get back at them.

Regards m j cornell

Tried to cancel my subscription with avg, initially they were very helpful - your refund will be with you in 7 - 10 working days. Bah! That was a month ago, I have since been told that they cant refund to paypal because it was over 60 days since the purchase (This is their fault if they had sorted it in the beginning it was only 32 days after the purchase). Tried to get a bacs payment, this has never turned up and the last correspondence I received from them was a week ago requesting my bank details. I have tried to complain using the management link on the avg website - they obviously don't care either. Not sure where I stand now - obviously avg only care about you until they have your money, once they have it they disconnect their customer services completely - no phone numbers get answered, no emails get answered, even complaints get ignored.
My advice - do not buy avg they are weasels

I saw the advertisment for avg upgrade from free avg. I did not know I would have to install it from a disk until I had given my credit card number. The sales person must have intered my charges before the sales was complete which I could not use if I had to install it and asked that my free be reinstalled, which was done. (i am 89 years old and limited computer abilities. )
When charges appeared on my acount, I tried with no avail to get an address or phone number. I could never make connections with customer service.In fact, all I could reach was sales. I have not used the service, the unopened disk has been returned and since I could not locate a site or phone number for a complaint, I feel the charges should be removed. Wallace godwin

Case avg#[protected]:ref:00d4000000086fu.5004000000afydb:ref

I was just on the phone with a peter wilson who had me on hold for a long time and I after I gave him all my information he told me his computer was down and I needed to call after 1:00 pm today. I just want my refund back! This is a scam and I was charged for something that doest work and that I didnt even order. Please refund my money back of $51.45 that was charged to my credit card on 9/11.

I used AVG antivirus software for 1 year. Canceled and switched to Norton which is a superior product. AVG renewed and charged my credit card without my authorization. Filed a complaint with AVG and they ackowledged via email with comlaint number but they have made no effort to reslove. Now I can't reach them. Once they have your credit card number they will continue to renew each year.

Very strangely. I canceled a credit card that I used when I first registered with AVG. But this year they billed me on another credit card. HOW DID THE GOT IT?

NEVER BUY ON LINE! I mean NOTHING! and
AVG chit an problems are FREE! LOL
Introuble2

Sorry to tell you the bad news but, the avg anti-virus with the mcrosoft like-ness logo is fraud trojan /keylogger virus...it is neither avg or microsoft ...it will disable dll's that allows anti-virus programs from opening from website downloads...download another free anti-virus program but save to unopened new folder on desktop, then close internet connection, open and run program without internet connection on, it will then be able to delete the trojan/and all other viruses..if you have modem/cable connection just unplug wire&run anti-virus ...also remove any new or suspicious programs ...

I just had a bad experience with SoftwarePros. We thought we were installing the free version of AVG. Then we were asked to sign up for a one or two-year contract ($12.92), which bewildered us. However, we assumed the free version must now come with some charge. AVG was then downloaded on to our computer, but we got notice from them that we had signed up for the 30-day free trial and would then need to pay if we wished to continue. Today I looked at my credit card bill and discovered that AVG had not made the charge. I called their support line and asked exactly what I had paid $52.92 (notice that it is NOT $12.92) for. She said she had no idea and to call the company. I told her I couldn't even tell what company it was. She hestitated, got angry and finally told me SoftwarePros. Then she told me she thought I was ###ed and hung up. At any rate, I am disputing the charge with my credit card company to try to get that money back.

please remove my avg software from my computor. I have new software from another company. I did not like the fact you charging me twice, and automatically taking money out of my account, without my permission first. I paid for 2011 software in Dec, of 2010 and then you charge me again in Feb. 2011 again. I always like to give my permission before any money is taken out of my account. I am on social security disability, and cannot afford to pay your way. thank you chris

There is paid versions as well as free versions of AVG. However, I have heard of Softwarepros, who seem to be scammers and are not associated with AVG.

They are not affiliated with AVG in anyway and position themselves as though they are AVG, which they are not. This is a scam. SoftwarePros advertise on their website that they are Microsoft or AVG, but they are not. They do not offer the legitimate product, and often offer links to infections rather than protection.

The complaint should be directed at SoftwarePros, not AVG.

I tried AVG anti-virus for only a couple of days, it slowed my computer done. I have Windows Vista and have been using Windows Security Essentials for a while now, my computer was not slowed down by it. I haven't been infected since I started using it,
and yes it's free.

Frank

I ordered AVG 9.0 today for 45.00. Tried to download and an error shows up saying instalation failed. Tried to call AVG support and they hung up 5 times and then when i got through they said i have the wrong company. cant call anyone for help or refund. I ordered through element 5. So its just money gone?