Bank of America
Reviews and Complaints

I am a older person who was diagnosed with invasive breast cancer in 2013. I had so many medical bills even with insurance. Called BOA to see if they could modify my RATE. It took 1.5 years, over 100 phone calls and to make matters worse, they put me into foreclosure. I have NEVER been even one day late on my mortgage and was not at that time. It was a nightmare. Finally, they told me the rate had been modified and they were sending me the papers. I checked the rate and all looked good. Little did I know they had extended my term from 30 to 40 years! I have tried repeatedly to get a copy of those many phone calls as this was NEVER, EVER discussed in our conversations. Not even mentioned. They did confirm the new rate in my final phone call but no mention of changing the term. What a slick move on the part of BOA. I have been with them for 35 years and this is how they treat loyalty.

They closed my account with out any reasons didn't tell me why they closed my account I been with Bank of America for a long time . Am piss off they closed my account . I don't like how they try tell me they don't have no reason why they closed it it's pissing me off . Now I got go with a new bank account .

On 3/5 a person claiming they were Emma Krist submitted a check for the amount of 1400.00. Teller and manager verified it and gave the person 1000.00 and dep 400.00. Later the same person came back and withdrew 800.00 from account leaving a balance of 200.00. My mother is on a fixed income of 1200.00 a month and 77 years old have to pay bills still. Your fraud dept indicated it would take 30-90 days for the system to work the process. Supervisor Taylor Horan and her staff were not customer service driven and indicated there was no provisional credit they could credit. This is unacceptable as the branch at 1604/Bandera is at fault and someone should of issued a credit immediately like credit cards and other renown institutions. I'm very dissatisfied at this point with the level of people you have in charge and would like to speak to a higher person in charge that will rectify this issue immediately. I'm very disappointed how you all handle situations like these and as a member of RBFCU and USAA we would never be treated like this. Also, very disappointed how you all have the whole acct # on the statements in which the Person that created this identify theft figured it out. Thank you
Kathy Meza for Emma Krist [protected] Acct # 735880 6 ending numbers

I've recently opened a business checking account. So far I'm not impressed with ability to contact customer service. Took 3 months to set up my debit card. After my initial sign up I called my enroller to inform that I never received my starter pack. He never called back. I finally receive a replacement card but no pin after a few weeks. Now I find out that I need to schedule an appointment for everything. I needed a simple notary service and had to schedule for 2hrs later. I'm driving a long distance and between work hours. It is very inconvenient and time consuming to have to wait around town for something that only takes 5 min and is time sensitive. I went down the road and found a share branch of my personal credit union and was in and out and on my way to the post office in under 10min.

Weekend of Feb 29.
I was upset with security fraud group at Wells Fargo so I switched to Bank of America. Friday FebThe FIRST time I used my debit card it's use was frozen without telling me. Actually an email asked if I had authorized the purchase so I answered yes. It said oh well then it's ok to try again. Go back, stand in line, wait again, try again, and it declines my purchase again!
I call customer service, wait on hold for 45 minutes with a 10 minute estimate! Finally transferred to Fraud group after another 20 minute hold. The guy says let him look into something and puts me on hold. After another 20 minutes, the call is disconnected!
Try again. on hold and never answers.
Try again, finally get to Fraud she answers, introduces herself and claims she couldn't hear me although Im screaming into the phone and hangs up on me.

Done with this [censored]ty bank. What is the next bank I try? I think my mattress.

At the end of every month I pay my card in full. My payment due in Feb. was submitted on the end of Jan., the transfer did not occur until 2/25, four days after the due date, how convenient. I called to voice my concern on 2/28. the associate I spoke to was rude and continued to talk over me, I have been on hold waiting to speak to yet someone else.

I guess the interest charged is not profit, you need to extract more monies with late fee charges.

In November 2019 I purchase my practice and got a loan from Bank of America, based on my loan agent's recommendation I acquired merchant services from same bank, on introducing their services to us the bank rep Daniel O'Flaherty on recorded line on conference call with my wife (Dr. Ely Hasany) informed us that their merchant device to be used for the transactions would be a refurbished machine by brand name of Clover with onetime fee of $195.00. Which we agreed to pay. Later he sent us an electronic contract (170 pages) to be signed, due to trust we put in the reps word we purchased the machine. In January I received my first statement and I was charged $256.33 and also fees were way higher than original coated, I contacted Mr. Flaherty to complain but he never replied. I found another rep, Jessy Bishop, she said she will review the case. After a while I got an email from Ms. Bishop that she acknowledged that we were misguided and changed our rates from 0.42% to 0.31% but did not answer my question regarding the machine. In February I got another statement billing me again for $256.33. I reached out to Ms. Bishop she sent an email to me that based on contract I have agreed to pay 3 instalments of $256.33, I tried to protest it but she never returned mu emails or phone calls after a week I got tiered and called their department again another rep, Jill, answered and I explained everything she said she will look into it. After couple of hours she called and said that there is nothing she can do despite a recording of our conversation and my wife being witness on the conversation we cannot even return the machine and cut our losses.
Here are the facts:
1. I was misguided by a rep and bank does not acknowledge it
2. Several of their competitors offer you the same even cheaper services with a free machine you just have to contract them.
3. The exact same machine (new not refurbished) is sold on Amazon for around $280.
I know I signed a contract but while you are in the middle of opening a new business you have to trust a rep from a known bank not to deceive you like this, if I knew if I had to pay almost $1000.00 for something that I could get it for free, I would have never purchased this machine. Also now that I know they have cheated me I requested to return the machine and cut my losses but bank advised that regardless what I was told I have to return the machine.
Therefore I am filling a grievance against Bank of America Merchant Services department for A) false advertisement and information B) bait and switch technique C) price gauging.

Sincerely
Dr. Nima Aleagha

Carol L Smith
867 11th Ave
Fox Island, WA 98333
[protected]
[protected]@hotmail.com

Bank of America
PO Box 982237
El Paso, TX 79998-2234

Claim Number 8369
Credit Card Number Ending 8223

February 10, 2020

I am writing to document the sequence of events leading to the current disputed or fraud charges in the amount of $323.65 with Bank of America.

8/09/2019 - Notified by Bank of America that my card might have been part of a compromise. Credit
card ending in 8223 was closed and a new card issued ending in 5595.

8/21/2019 - I noticed my card had been charged $323.65. I called Bank of America and charge was
removed.

8/23/2019 - Box containing merchandise was delivered to my address. I sent an email to NEMO
and told them I did not order merchandise and if they would pay shipping I would
return the merchandise.

9/30/2019 - Nemo received merchandise. This can be verified by speaking to Charles at Customer
Service on 800-997-9301. He stated the name on the bank card was Patricia Haley in Chico,
CA. and the credit card ended with 1633. My card ended with 8223.

If Bank of America is disallowing this claim based on the vendor telling you I had the merchandise then I am asking you to get in touch with Charles at NEMO again because he will verify they had the merchandise returned from me. I have a FED EX shipping ticket which will prove the merchandise was returned to NEMO in Dover, NH on 9/30/2019 at 11:26 AM. I also have an email from NEMO to me
confirming they had the merchandise.

In addition, I am attaching all pertinent letters from Bank of America. It appears they plan to do nothing because they are not willing to make a second call to NEMO which would confirm they had received the returned merchandise.

Thank you,
Carol L. Smith

I am a retiree residing abroad and have just been robbed by Bank of America. I've been a BOA customer for the past 35 years and have never over drafted my account balance nor encountered a late or missed credit card payment.
Two years ago I decided to open an account with another institution and have since encountered problems with BOA. During this past month I attempted an e-deposit from my BOA checking account to my account with the other institution only to have it rejected. The reason given was my BOA account was locked. BOA does not have a two-way messaging service and with no BOA branches locally, I must rely upon written or telecommunications.
When calling I was informed they could not discuss the problem with me but must talk instead with my wife who is the Secondary Account Holder. I explained she was temporarily unavailable and was given a reference and telephone number for her to call. Upon making contact she was informed they couldn't help and for her to call BOA Customer Service. I decided it best that I close the account and have written a letter dated January 29, 2020, requesting they do so. Mail at this location is once weekly and will be included in this week's mail pouch.
My account balance as of January 27, 2020, is substantial however this morning, February 4, 2020, I received a banking alert email that my account had dropped below $25.00. When checking my account I found it is no longer listed although my BAO credit card accounts are.
Where did my money go? Have I been robbed?

I recently called and spoke with Patrick Sheridan regarding rates for a refinance loan. I have been a customer with BOA for 17 years and wanted to place my mortgage there also. I told Patrick I was checking with one other lender and he seemed fine. During our conversation, he was rather condescending and would get upset when I asked a question. When I decided to go with the other lender, I got a pretty snarky email from Patrick saying: "Thanks for wasting my time". This just solidified why I went with another lender. Just thought you should know this as I really did want to place my loan with BOA.

Sheridan Patrick A
Tue, Jan 28, 11:49 AM (19 hours ago)
Hi Mrs. Buffington, Just following up to see if you want to proceed. The bank gives me a limited amount of time to get your documents collected and in the file

Nancy Buffington
Tue, Jan 28, 12:11 PM (19 hours ago)
Hi Patrick, I sent you a text earlier this morning. I have decided to go with another lender. Thank you for your time.Nancy Buffington

Sheridan, Patrick A
Tue, Jan 28, 1:06 PM (18 hours ago)
I am not able to receive texts on my work cell phone. Thank you for wasting my time

Nancy Buffington
7:37 AM (1 minute ago)
to Patrick
Patrick,
Your snarky comment in you last email just solidified why I went with another lender.
When we previously spoke (and see my previously email, ) I told you I was checking with another lender. During our conversation you also were pretty condescending, and when the other lender matched your rate, there was no question, who I would use.
Having been a customer with BOA for 17 years, it was my intention to place my loan with BOA. However, "apples to apples", the deciding factor was being treated with respect and not being talked down to. You may want to think about that for your future business.
Nancy Buffington
Reply
Forward

BOA closed my account and gave only 21 days to act. I got the letter which had Jan 21, 2020 on it so 6 days have passed. They won't say why. They should give more time to act. At least 90 days.
The decision is final and cannot be negotiated!
People should worry that this could happen to them with very little notice and only if you are lucky to realize it on time. No online alerts at all.
My account was opened 30 years ago with Fleet which is now BOA.
Too bad for them, I just setup my paycheck to auto deposit with them. I will tell all my kids to close their accounts too.

November 2018 Bank of America repossessed my car they hire a company to do it after I went and got my car back from the repossession company I noticed there was some stuff missing out of my car I called Bank of America in file a complaint he's being a year and they always give me the runaround please give me a number that I need to call to file a claim supposed to I did it in the beginning and I did it through the whole year and that person never calls back u.s. can reach me on my email [protected]@gmail.com

I am having $166 a month taken out of my bank account to bank of america for a mortgage that I don't have nor did I agree to any of this... Bank of america gave our mortgage to progressive... And our mortgage was transferred to progressive and we were done with bank of america in 2008 and since then I have filed bankruptcy on my home... I didn't know until now that I am being charged again for a loan I don't have... I want my money back that you have taken out of my bank account... Thank you and you can call me at [protected].

In November of 2019, I received notification that one of my two credit cards with Bank of America would be closed within a few weeks due to inactivity and so I got on the phone and was advised to charge the card for a small purchase to prevent the closure. I've been a BOA card holder since early 2000, 's. I followed the advice given to me and made a few small purchases online for black Friday. On January 16th I tried using my card online for a purchase and it declined. I called BOA and was told that my account was closed because it was "delinquent". I've never had a missed payment, always paid more than my minimum payment, never given them any reason to refer to me or my account activity in a derogatory manner. Three calls later, I was offered no help and declined the opportunity to speak with a manager or supervisor.

Edd bank of america card services is the worst. On november 6 2019 an unauthorized charge went into my account charge was 309.00
Called bank of america's claims department and they told me it takes 10 days to get the funds back. Waited exactly 10 day's funds were back..
In january mind u 2 months later I get a letter that they will be taking the money out of my account because I felt with the merchant in the past. I called them back up advised them again I did not authorize these charges at all they said send in proof that you used another account with them I faxed what they wanted and they removed 309 and i'm still waiting for my money to get put back everything was faxed. On the website it stated any unauthorized charges will go back into account not true this card serices from edd is fraud..
Also they won't let you dispute anything after 120 days so if you are like me and don't look at your statements right away you are just goin to have to let an error be..

Boa agent on the telephone admitted fault of double charging me the credit card payment (failure of website to cancel the 2nd scheduled payment), but charges have yet to be reversed, and fees have been added when I disputed the double billing by my primary bank. The agent (with a very heavy india speech accent) then requested the spelling of my full name, billing address, full ssn, and telephone number (all of which should be on file) in order to refund the second billing. Knowing private personal info will never be asked over the non-secure telephone, I hung up. I contested the billing with my primary bank, which boa added another fee for a returned payment. I have filed complaints with the texas dept of banking, the us federal trade commission, the us treasury dept office of consumer complaints, and the us justice dept consumer financial protection bureau. Boa refused to talk to me, so maybe they can explain themselves with the govt.

Bank Of America did a loan modification and mis handled all the funds. I went to refinance after 10 years and was just told I own today the same amount I bought my home for. I requested a copy of everything, and they have mismanaged the money I paid to them monthly of my mortgage. I Can not even refinance, till I can get an attorney to fix this. I do not have the funds and I'm almost 80 yrs.
I need help.. [protected]@gmail.com