Bank of America
Reviews and Complaints

I deposited a check from DCU (for $30000) to my bank of america checking account on the 7th of July in the Paoli branch. I was distraught to see that my account showed a negative balance of $28766.01.

I took half leave from work and rushed to the branch and the clerk did some trouble shooting and stated that the teller had made a mistake while depositing the check. They in turn spoke to the back office and asked to check with the issuer of the check if the money has been debited from their account and to get the check number from the issuer.

I have issued my own checks based on these funds hitting my account on the 11th and 13th of July. Now this has put me at great risk, as if the parties who I issued the checks deposit on the 14th of July my checks could get bounced and cause a great loss to me both financially as well as my reputation.

7/3, 7/4, 7/6 I heard the women in the Delano branch at bank of America say racial things about the black lady bank guard they called her fat and ugly Friday I Hurd the refer to her as a pinche mayate the lowest thing you could say to a black person in Spanish the bank guard is so nice every time I see her she has a smile on her face this has to stop all four bankers were saying bad things about her I don't want to return to that bank I rather drive to Bakersfield

The branch on Garrett road in pa has one teller working on a Saturday. The line is out the door. How inconvenient of them to not staff properly to adhere to good customer service especially when they know everyone wants to come on their day off bad enough it's limited hours now they want to keep us hostage for half the day. Need to find a new bank.

On 6/4/2018, I was scammed based on wrong information given to me by a Bank of America customer service rep. I took a mystery shopping job from what appeared to be a legit mystery shopping company. They found me on Linked In and I did google reviews on them. Anyway, they sent me a check I deposited on 5/30/2018 to purchase a couple of gift cards with from my local Apple store. The next day I bought the gift cards and on my way back I started to wonder if the check was valid due to so many scams out there. So out of concern, I called the fraud dept at BOA and asked them how would I know if this is a legit/valid check. They told me they would not know until the check cleared, but in the meantime, I should, at the very least, withhold any info related to the gift cards as security, until their check completely cleared. They said generally 3-5 days. They were very helpful and knowledgeable. So I did what they said and waited a couple more days and on 6/2/2018 (in all, a total of 4 days from time of deposit) and I called BOA customer service dept and asked the rep if that particular check had completely cleared. The BOA looked it up and the rep told me that it had, in fact, completely cleared and that I had no worries. So, with that info, I completed the job and provided the "mystery shopping company", with info on the gift cards. I would not have given them any of the information otherwise. Then on 6/4/18, BOA took the funds back out of my account. Had the BOA rep not told me false information, I would not have given the company the info they wanted from the cards! Plain and simple! I was told to hold on to the gift card info until the checks cleared and I did just that and would have continued to withhold info from them for as long as it took the check to clear. My feeling is, up until speaking with the BOA customer service rep, whatever happened was on me, if I was scammed. But after speaking with this BOA customer service rep who falsely confirmed the check had cleared, when it obviously hadn't, then, at that point, me being a victim of fraud and being scammed, was on BOA. I put in a complaint to the fraud dept, which after their investigation, took no responsibility. They did tell me if I was told false info leading to this scam, to put in a customer complaint. I submitted a customer complaint ID#180618CP003265, weeks ago and have received any kind of acknowledgment/info, one way or the other, as to what they are going to do. If you can't trust your bank to give you the correct information on a check, who can you trust? I mean really... who else could I have gone through to inquire? This is nuts! Seems to me, they need to invest in mystery shopping of their customer service reps to make sure they are trained properly and do not lack important knowledge and understanding of their product or services which can directly affect a monetary loss to their customers!

I called boa cust serv [protected]) to dispute a $25, "advantage monthly maintenance fee" that suddenly popped up in my checking account which has over $4k balance (greater then min required). I had to wait for 15 minutes to get to an agent. "she" was as dumb as a board, after putting me on hold 3 times and can't explain why I was being charged the fee. She did agree to remove it however. I said these fees will be automatically charged again next month by your computer if you don't fix whatever the issues are. She went quiet on that one. So I said would you kindly find out why it was there to begin with. She grew agitated and said "please hold", then just hung up on me.

I thought that was ridiculous and called back. Now the wait is 30+ minutes.

What kind of customer service is that?!
They have been so bad for years, I can't take it anymore!

I will move my personal, as well as 3 business accounts to banks that will happily service me thank you!

I am the trustee for my mother's accounts of which she has two accounts. My parents have been banking with Bank of America since the 1950's. I was not notified of the accounts been frozen or that they were in a process for closing (only after several calls did I find this out), this all came to my attention from a mailer I received that notified me that an online payment was not paid because of lack of funds. The notice showed that the account had more then 15times the amount of the cancelled transfer in the account, at that time. So why was it declined? I spoke with an agent who said I was to call another number and that the accounts were frozen and being closed. The next agent stated I was notified of the closings by a hand delivery of mail to my home. Well I moved more then two years from the address they delivered it to and I receive all my regular BofA mail at my current address just fine and regularly. So now they are holding the account as open again and are paying for the banking charges incurred. They are planning on still mailing me a closure notice very soon and can provide me with no reason why they are closing the accounts. My mother and father have had all banking with B of A for over 65years and that would include loans for several properties and they were excellent savers. So why close for no reason? I see this an a very UnAmerican Bank and one that sure does not care for its life long clients. This big corporate choice to clip the elderly and even rich elderly at that is elder abuse in its simplest form. Now I am left to rebuild all the accounts and auto deposits and payments with another bank. B of A should provide true reasons and hey a call to me would have been bit better. Bank of America is Not a respectable American Bank!

On 06/18 my 3-year-old daughter was diagnosed with leukemia and it was the worst day of our lives, the emotional and financial toll it took on us is unexplainable. I didn't keep up with my obligations that week because I was overwhelmed with everything that was going on and incurred 23 overdraft fees on my business account. I contacted the customer service on 06/25 to see if they could help me and explained my situation, the customer rep was kind but told me he couldn't help me and transferred me over to his chief and she also said that they could not waive any of the fees and I explained to them that if I pay these fees today I won't be able to keep up with this week's obligations and will incur more fees which I won't be able to pay. The woman told me she was going to transfer me to a line of credit specialist to see if they could help me and I spoke to someone that couldn't help me and transferred me over to customer service. After 90 minutes I got disconected and nobody helped me!

On June 29th i will be closing all five of my accounts with Bank of America. I have completely had it with BOA's consistent lack of communication with its customers. Bank of America will change information or give you incorrect information consistently. As a small business, information is key. It's how we make decisions. If the information I'm given is not sound or can change at any moment without me knowing, it makes it impossible to do good business.

My last straw was this week. I made a check deposit on 6/20. I received a notice that the funds would be available on 6/22 at 5pm and 6/27 at 5pm. I always hold onto these notices so I can make financial decisions based on the information. Unfortunately, I found out on 5.30pm on 6/22 that may payments were not being honored because Bank of America added another 5 days to the hold without letting me know. I also found out that they funds wouldn't be released until 6/28. I did not get an email, a phone call, nor was there any indication of a change on my online banking account, which I use several times a day. I had to call myself at 530pm after phone calls from very upset employees.

This has caused my employees a great deal of problems and thusly has caused me a great deal of problems, headaches, and left me explaining something that I cannot explain. How can they trust my word if the information I give them keeps changing? So then, how can I trust a business partner that does the same?

My son's account that his mom uses is at this bank, my bill pay account, 2 business accounts and my personal account. All Information i have to go through the hassle of changing to move to a new bank. It [censored]ing sucks. I wish I could close these accounts today, but I have checks written on one business account and a deposit pending on another. On 6/28 when those all clear, this relationship is over. Good riddance.

I visited B ofvA Lemoore CA this morning to inquire about my electronic transfer from Social Security into my B of A account. This was the first month for the transfer to B of A and I had not seen the funds well past the time I used to see it with my previous bank.
A very friendly teller advised I call a particular direct line at B of A for further follow up. I was also given a business card with the name Amanda Pereira. I came home and started calling my old financial institution as well as Social Security. This was logical follow up to make sure the funds did not flow into my old bank. I was on hold for Social Security and was advised it was a 1 hour 15 minute wait. So I called your Central customer service quickly because I can always get through. I was checking to see if they saw any pending transactions or if they had any other advice. They suggested I may have a problem because the name on my Social Security has been updated to my new married name (Cole). B of A has my previous name Murphy on record because I'm waiting for my DMV appt. They advised me to take my marriage certificate to the branch just in case. I decided to call first because I am not in great health, 65 years old, and it's 101°. So my husband and I came in and come to find out Amanda Pereira is not only the branch manager, but also the person who HUNG UP ON ME when I called! She admitted that in front of Alphonso, a teller and all the customers in line behind me. I asked why she did it and she said I was talking over her. No that is not anywhere near the truth. She kept talking over me telling me to call SSA, my old bank, the central customer service number. I told her I was trying to answer her ridiculous question which was : how do you know you have given SSA the correct routing and account number? I had the form in front of me that I used to update direct deposit, as well as the name of the person I finally spoke to at SSA to confirm I had the right data. I asked Amanda why can't she stop talking a minute so I could answer her uninformed question and she flat out hung up on me! What's worse, she refused to answer the phone 6 times that I called back in! So I asked my husband to drive me back to the branch and that's when she identified herself as the rude employee of the bank who hung up on me and ignored me, where I pay to keep my money! She ultimately apologized that I "got upset". I said don't you owe me an apology for your rudeness and total lack of customer service? She repeated herself, sorry I got upset. Like I just out of the blue got upset, nothing to do with her! I asked her to apologize for hanging up on me and out of her BIG heart, she did. Now how embarrassing for other customers hearing it, for the teller (that is after all, his manager!). And, this is your caliber of people in management? Maybe because B of A is deserting Lemoore, she doesn't give a damn how she acts! My husband was completely livid and had to go outside because he was so angry.
As of now, I have no answers. I have 92 cents in the bank. WHAT DO I HAVE TO DO TO GET POLITE, PROFESSIONAL CUSTOMER SERVICE? I await your response.

i did international wire transfer of $1200 from my account of Cellular Gallery at
bank of america
1622 S Mason Rd, Katy, TX 77450

on may 17 2018

to my account in Mumbai India

my branch in India has been delinked of Forex all of a sudden and my wire transfer was rejected but Bank of america on its own resend the wire transfer to a different branch in a different city in india without even consulting me .
now the money has disappear and the bank in india will not release the money not knowing where the funds are coming from

numerous inquiries to wire department has not resolved this problem and they keep on sending emails to india branch but no response .

at this stage, my money is disappear and how do i get my money back

i need immediate refund of my $1200 by bank of america

On 4/25/2018, I made a payment through a drive through and received a receipt and the payment cleared the account.

Back office - last issue was the representative didn't put a dollar amount.

Previous issue - representative didn't include the PDF copy of the receipt received at the drive through.

Continue to recieve your account is past due, late penalites applied, account suspended.

This entry is from 6/22/2018.

The people I have spoken with are very pleasant but there are never any results.

I will be moving all my banking business as soon as possible.

I received a past due statement over three weeks late which caused my credit to be over 30 days delinquent therefore negatively impacting both mine and my husbands credit. We both had 750 plus credit scores and are currently below 700 due to this debacle. I have been calling and speaking to representative after representative only to be told that there is nothing that can be done. The statement date and the postage date are three weeks apart which only shows that I would never have been able to make the payment on time. I could not pay online at the time and was told that it was a post office error. This is unacceptable and I am hoping that you can intervene. I am never late on payments and my credit rating has suffered which has caused an increase on my insurance payments and other rates.

April 26, 2018, between 17:49 PM and 17:54 PM, $1, 018.95 was removed from my account in five separate withdrawals of $200.00. Each transaction had an additional $2.95.00 ATM service fee and a $1.00 non-B of A ATM service fee.

I received a text at 7:49PM on my cell that said a $202.95 withdrawal had taken place. I was at my desk in my room and immediately tried to access my account on the BankofAmerica .com/eddcard site. I had a difficult time accessing this account, as usual with this site. I finally gained access and suspended the card as I watched the last 202.95 leave my account. I immediately called the card services and after a grueling 7 or 8-minute security screening I finally got through to Card Services Department claims division. They closed the card and told me it would be 14 days to get a new card due to me having a P.O. Box. They gave me a claim # [protected]. I was also informed that these calls are recorded and monitored for quality assurance. I was so relieved by that information. There should be 10 or 12 recordings for your company to review for the quality assurance that is promised and will prove my allegations are exact and true. I spoke with Kelsey twice and Joshua but did not get any employee numbers or last names as they would not give them to me. I was also informed, when I asked for copies of the recordings, that they do not have access to and/or do not give them to account holders or Police investigators. This again was another example of obstruction and failure to review any evidence I have tried to obtain and use in our investigation to resolve this crime against me.

I was given many excuses as to why my claim was denied. The first was because my pin was used and the transactions were posted correctly among other things. When asked what other things, where they replied with just other things. I really pressed them to give me information but they could not give many any credible answers and waffled around the answers. What is the difference between a correctly posted transaction and an incorrectly posted transaction? How does that determine fraud or not? I ask this because it is clear you did not get it right because my money was stolen. I also have my statement for that period and I see three discrepancies in the posted transactions. The times are inaccurate. Why? You can listen to all of the recorded conversations to give you an idea of what I am telling you. They also told me that it was impossible to use a pin number and that no account holder has ever had their pin number used in a case like this. I find that hard to believe that I am the only customer that this has ever happened to in the history of Bank of America, REALLY! I was also told I had a history of using non-Bank of America ATM's and that was a determining factor. I have never used that ATM before in my history with B of A and I resent the implications. In fact, I have never been in that store ever.

On more than one occasion I ask for the investigators name and copies of the transactions so that Detective Miller could get the information he needed to complete his investigation. He, at one point, even called and your agents hung up on him. We also requested your investigator reports and statements of what was done as far as the actual investigative steps that were taken in this case. It is clear to me that you had no intention to properly investigate or assist us in our investigation to resolve this crime that was committed. Fact is that you deliberately impeded the investigation and ignored all of the questions we had regarding the process of your investigation, as well as supplying the Police with the documents to catch the perpetrators of this crime. All of this can be reviewed in the recorded calls that I made to your agents.

I was told to send the completed copy of the police report via fax to [protected] and have a claim number attached and they would re-open the claim and notify me within 2 business days. Detective Miller advised me that the report was ready for to pick up. I faxed the report on May 29, 2018 at 9:42 AM and Transmission Verification # BROD7J639638 from East Bay Works AJCC Office in Pittsburg, CA.

BoA has decided that they don't care about the customers that support them and that it's a good idea to cut back on customer service and push everyone to an app or ATM. There are some transactions that need to happen in person and there is no staff to handle this anymore. Since when is an appointment necessary to close out a safe deposit box? This should take 10 minutes max. They just lost a 25+ year customer.
Unacceptable

I am writing in regard to my great disappointment and concern with how Bank of America handled two fraud charges on my BOA credit card from March 28, 2018. I was not in or near Manhattan where the transactions took place on 3/28/18 at two separate CVS Pharmacies; 750 Sixth Avenue, NYC, NY 10010 and 222 East 34th Street, NYC, NY 10016 - only 2 miles from eachother and only a few hours apart in the evening. I asked that BOA investigate these two transactions further to ensure that the security of my card, the system and possibly other customers, has not been compromised. The details of the transactions should arise suspicion alone, but I have had to push for further details of the investigative process that has not been provided. The response was to send 2 letters essentially stating 'case closed', but no insight as to the due diligence done with researching my fraud claim. At this point, I do not even care about the $105 charge I am forced to pay, but rather that BOA has not taken my persistent concern that my card and/or a duplicate card was used and the potential threat that poses to my financial security and all BOA customers.

Please let me know what else I can do to move this forward and resolve this issue. Aside from the financial costs, I am becoming more concerned about the safety and future use of my credit card. The representatives I've spoken to have been pleasant and sympathetic and handled their job well. However, I am frustrated and alarmed with the lack of transparency and process of the fraud dispute. I appreciate any guidance with this process.

Thank you,
Laura Menchyk

The Bank of America in Richmond, VA 23234 call me to notify that someone had tried to get into my account (don't get it confused with an ACH or Bill Pay), someone literary tried to break into my account. They had me come down to the branch where they closed the account and issued out a new account. This was April 23, 2018. I only receive my SSI Check. This is my only source of income. If anyone is on SS, then you know that the funds are too few already. May comes and the deposit is ok, June comes and I can't get my funds. Saying that my money is in risk. Since the 3rd of June I have been calling everyday and I'm getting nowhere. The people that I'm speaking to can't even tell me why my money is on hold, not even the supervisor (? go figure?). Out of this check I have to pay a mortgage. Is there any advice?

In 4/4/2018 @ 2.00 pm my Bank of America debit card & my phone was stolen, in the same day between 9:00 & 10:00 pm I called BoA customer services, I told a lady about what happen and I ask her to stop my debit card but she close the Online banking only and she didn't stop the debit card, next 2 days the thief steal almost 5000 $ from my account.
I keep a copy of my social security number in my phone, the bin code of the debit card is the last four digit of my social.
BoA closed my claim 2 times because " the thief has your pin".
OK what about my call in the same day to tell them about my stolen card?
Ridiculous and silly reason from bank of america.

My Claim no [protected].

I was notified by text message that $4, 0810 was bill pay from my checking account. I ran down to my local branch and they informed me they could not help me I would have to call the 800 # on my debit card. After being on hold for an hour the fraud department tells me that this is not their department I have to call back tomorrow for the bill pay department. I just got a consolidation loan to pay off my BOA credit cards which I did on 6/5/18. I will not be able to sleep tonight until this is resolved. I am going through chemo therapy and the stress of this right now is overwhelming.

Hi I'm submitting a complaint about my STD being suspended. I'm currently experiencing anxiety and depression in have been going to All my Dr appointment in doing my I'll, now that my std has been suspended I'm ficiannly stress I have been vomiting and sever anxiety and upset stomach. This is a burden on me I can't even get better because now I'm finicially stress. Sabrina Proctor [protected] if any other information is needed

I was charged 7 overdraft fees totaling $245.00 What should of exactly happened was I should of been charged one fee of 35.00.
I had an automatic Insurance payment made on May 28, 2018, and also a couple of other debits for grocery store, uber debits. On May 29, 2018 an payment was made of $257.00 to Public Storage. This was the memorial day weekend and what Bank of America did was they debited from my account the payment of 257.00 and so the 6 charges that totaled under the amount of 257.00 all went insufficient. They should of paid the 6 debits and then overdrafted the larger amount. I have been with Bank of America since 1970 and paid so much money in overdraft fee that its unacceptable and beyond a disgrace to Bank of america's wrongful doing. I am tired of calling customer service and being told Sorry I cannot override your overdraft fees because we show that we did that before.