Bank of America
Reviews and Complaints

I have been in a debt consolidation since 6/2006, got 4 out of 6 cards paid off. On 7/6/09, I received a summons in the mail from a law firm stating that CACH LLC is sueing me for $6500. I had no clue what this was about since I gave a POA to the debt co., I have never received a letter, monthly billing statements, that CACH was now the debt collector and they took over in Feb 2007, its now 7/09. I have been in contact numerous times with debt co. asking them about this debt. regarding this summons. At the time I turned everthing over to the debt co, this bill was only for $2119.00, and now I am being sued for $6500. Cach has never sent me anything after they bought the debt, and on my debt co., it states settlement pending. I had no idea about this until today when the debt co emailed me saying cach bought the debt back in 2/07, it is now 7/09, why wait so long. I have replied to the court, so just waiting to hear for a trial date. Is this legal for Cach not to contact me for payment of this debt since 207 and receive a summons in the mail on 7/09?

I receive child support payments through a debit card system. This is set up with the State of New Mexico Child Support Enforcement Division. Bank of America charges .50 cent every time I call to check my account balance. May not seem like a lot to some people but to those of us who need those funds coming in and dont alway get them on time... we check our accounts daily... it adds up. Bank of America is using the State to help them rip people off.

No help.

In January of 2009, my husband & I decided to try to get a loan to purchase a home. We had two friends that had been pre-approved for a home loan, young like us so we asked ourselves, "Why not us?"
I got in touch with a family friend who referred me to a loan officer working for Country Wide. She told me that I was pre-qualified on my own. My husband doesn't have the best credit so we figured that was good news.
We started looking around at houses, had offers on a couple that just didn't work out then found the (1st) home of our dreams! Beautiful, 1 story house in Goodyear, Arizona. Perfect for us & our children. It really sounded too good to be true, & we later found out why.
We made our offer, they accepted…(THEY being Fannie Mae) & we started the process of getting this house to be ours.
We paid the inspection fee: $295.00, the earnest deposit: $1000, & the appraisal/credit report fee: $490.00.
We were supposed to close on March 11th & we thrilled to be first time home buyers about to buy such a beautiful home! Another plus was the $8, 000.00 credit for first time home buyers we thought was going to come our way!
Come March 9th, we receive a phone call from our realtor saying that they needed more time. He & the loan officer just got off the phone & they weren't going to be done by the 11th. We needed to sign an addendum for more time.
What I forgot to mention: The property manager for Fannie Mae was just a jerk. He said that if it went past March 11th, he was going to charge us $100 a day. & If it didn't go through, that he was going to keep out earnest deposit. We also found out in the mid-of everything that though I was pre-qualified on my own, Arizona is a community property state & that my husband's not so great credit was going to affect everything. After we had paid the $1800+ to everyone (title company, inspector, Country Wide) they said we absolutely needed a co-signer. If we did not get a co-signer, we were going to lose the deal & the $1800 we put into it already would have been a waste.
We got my parents to co-sign. My father has immaculate credit. They said everything was good, everything was GREAT & that we would be in the house! So AFTER March 11th, came & went, the loan officer said she just couldn't get us the deal. We tried 2 other mortgage companies & they couldn't do anything for us either. We lost $1800+ & a great house.
I work for an insurance company making $42, 000 a year & have worked with my company for 2 years now. I have a great job & benefits. I have a very limited credit history. I don't have bad credit, just not enough. After this whole ordeal, I tried calling back the title company & no one returned my calls. I contacted the BBB. They have yet to answer my calls & emails. I guess everyone is just busy spending my money & laughing about "The poor fools that thought they were going to buy a house."
By the way, our friends that were pre-qualified before us, they bought their home. The two of them together make less than me, they don't have good credit & are about to lose their house. They've only been living in it for two months.
I cannot fathom the thought of why the government let them buy a house they couldn't afford because they had more credit, not better, just more credit than I do. & I, my husband & I, can afford a house right now with the homes for sale in AZ but couldn't get a home. & COULD NOT for the life of us find someone that could help us! That is what bothers me the most!
We were only told that I need to build my credit. Can you take a guess as to how many times I've applied for a credit card? (This would be my first credit card by the way.) They all said I had too many inquires on my credit within the last 6 months. Funny, & the loan officer told me all mortgage inquires would show as 1 inquire if they were from within 30 days. I don't think so.

So now, I am pretty much f*cked. It's ridiculous how this effed up government works & how there is NO HELP!
The moral of this story, please know that a pre-qualification is NOTHING. Don't be fooled, read about everything that involves the home-buying process. If something doesn't feel right to you, listen to your instincts. Our friends are about to lose their home because their loan officer fooled them into thinking they could afford their house. We know of another couple that just got their keys a few days ago, & we know they will lose their house too. Make sure everything is calculated correctly. Ask all the questions you need to, to feel comfortable with your decision. & If you find your "dream" home, don’t over pay! There are plenty of homes right now for sale, especially in Arizona for GREAT prices! What my husband & I have learned is that, once we are able to buy a home, we aren't going to go for the AMAZING home of our dreams what we can barely afford, we are going to buy the best deal on the cutest house & MAKE it our dream home! :)
I hope someone can learn something from our mistakes.

This tops the cake now - In order to deposit $100 cash into my sons account i must show my drivers license - please tell me why? when i had the account number i should have been out of the bank in minutes but NO this is the BANK POLICY. Funyy though standing just five feet from me was a woman who was depositing a check into her daughters account, she did not know the account number but the teller was able to give her the account number to write down and best of all she did not have to show an ID - so how is it that bank policy only applies to some and not to others?
Now they have taken it even further today i deposited another cash deposit and the teller REFUSED to give me a receipt - according to the teller this was to protect my son - but how can she prove to me that she actually deposited the money into the account i requested - the response - YOU DONT GET ANYTHING > please tell me why i would want to do business with this bank

Six months ago, at the end of January, my husband and I put an offer down on a house in Monroe, CT. We found out after negotiating a sale price with the sellers, the house would be going into short sale. We agreed to move forward with the sale and went to contract on February 20, 2009, putting down an additional 1.5% (as requested by their attorney). As of this date, the seller’s attorney has a total of $9, 550 in escrow ($3, 830 as initial deposit, $5, 720 at contract) toward the sale of this property in which we are not obtaining interest on. In addition, Countrywide (now Bank of America), has been giving us the run-around and has not been able to get anything completed on the sale of this home (see timeline below). Our whole team, including both our attorney and theirs, both sets of real estate agents, and both the seller’s and us, have invested so much time to help move things along with the bank but to no avail.

Every representative we speak with at the bank does nothing but add notes to our file based upon our conversations and we continue to receive false deadlines that are never adhered to by the bank. On top of this, we seem to be encountering a red tape nightmare. As you will see in the timeline below, we have completed all requests made by the bank in a most timely manner, and have been calling Bank of America almost daily to check on the status of things, and yet they still had a reason to move our file to the bottom of their endless pile due to an extremely unrealistic and unobtainable procedure on their end (see timeline beginning May 8, 2009). My husband and I feel hopeless and are trying everything possible to get some help to get this deal done. The seller’s have not been paying their mortgage on this house now for some time, so should we back out, the house will go into foreclosure. This obviously is a bad situation for all involved, especially Bank of America who has a solid, fair market offer (that is almost dead on with the appraisal) on the table for proposed sale of the property.

Listed below is a timeline of the events that have occurred thus far and have not amounted to any progress. We are concerned about missing out on the $8, 000 first time buyer tax credit that had given us incentive to buy in the first place, and about the now climbing interest rates. Being that there doesn’t seem to be an end in sight, we cannot lock in at a rate. We are becoming desperate…we love the property and would hate to have to walk away due to an inadequate, failing system that Bank of America appears to have functioning (or not functioning for that matter).

Timeline:

January 29: Offer accepted by seller

February 20: My husband and I go to contract for the purchase of the property with a sale price of $382, 000 (appraisal came in at $385, 000). Additional 1.5% deposit submitted (for a total of $9, 550) at signing. Contract is sent over to seller’s attorney, who sends along short sale package to Countrywide/Bank of America for approval.

March 3, 2009: Seller's Attorney indicates he was finally able to speak to someone at Countrywide/Bank of America in regards to the approval for the short sale. Unfortunately, he was told that they would not be able to give him an answer until March 19, 2009.

March 23, 2009: Seller's Attorney follows up with Countrywide. They have nothing to report other than that the file was assigned to someone in the short sale department on March 9, 2009, and that they have to give that person 30 days to review the file before we can contact them.

April 9, 2009: 30 day mark for Countrywide’s review process. Seller's Attorney speaks with Countrywide who informs him that we should have some response or information in the next day or two. They asked that he call back again tomorrow.

April 10, 2009: Seller's Attorney contacts Countrywide again and speaks with someone who informs him that they are expediting the matter and bringing it to the attention of a manager because of the length of time it has been in their system. They ask that he call back on Tuesday or Wednesday of the following week, at which time they hope to have assigned a negotiator to discuss the file with him.

April 16, 2009: Seller's Attorney speaks with Countrywide again today and is told that the BPOs have been submitted (they were actually submitted in March) and the next step is to be assigned to a negotiator. Three times in the past 6 days, the 10th, the 14th and the 16th, Countrywide has told the Seller's Attorney that they were "escalating" the matter to get a supervisor to look over the file and make sure a negotiator is assigned and nothing has been done.

April 22, 2009: Seller's Attorney receives call back from Countrywide who informs him they are moving the file along through their system but do not have more to report. They claim to be doing all they can.

May 1, 2009: A negotiator has finally been appointed and the Seller's Attorney was provided with a name and an email address. Countrywide instructed the Attorney that he is not to contact the negotiator for ten (10) business days.

May 5, 2009: Countrywide requests updated documents from Seller's Attorney including a HUD-1 form, latest listing agreement, and seller's expenses from their agent. Deadline given by Countrywide for this updated information is May 13, 2009.

May 8, 2009: Attorney faxes over updated documents (requested on May 5, 2009) to Countrywide, following procedure as they had dictated to him.

May 9, 2009: Countrywide called seller's agent, to arrange the BPO and have house inspected that same day. Two agents came to the property to complete the BPO the following Tuesday (May 12).

May 22, 2009: Seller's Attorney informs us that he spoke with Countrywide and they have declined the short sale and closed out the case because they did not receive the updated documents they requested by deadline. According to Countrywide, they need 7-10 business days to scan the documents into their system (after receiving the fax) and therefore, do not recognize the documents as received until May 18th, even with them having been sent over only 3 days after their initial request, on May 8, 2009. Attorney fights this (being that this procedure was never communicated nor would it have been possible to get them the information on time even if they had provided them the documents on the same day they requested) and they agree to reopen the case and assign us back to the prior negotiator. We cannot call the negotiator for 3-5 business days.

May 29, 2009: Seller's Attorney calls Countrywide (now transitioning over to Bank of America) to follow up with the negotiator in which he is now told that they are assigning the case to a different negotiator and that he cannot call him until Friday, June 5, at the earliest. Countrywide informs him that our file went back to the end of the line and it would be 15 business days since we got back in the line last week. Bank does acknowledge that they have all the appraisals they need and for the first time they asked for the price of the sale and the identity of the buyer.

June 3: Seller's Agent begins calling every day (taking over due to Attorney's frustration with the inadequate service). She is told today at 2pm that the computers are down and they instruct her to call back later. She calls again at 5pm and 7pm and computers are still down.

June 4: Agent calls Bank of America at 9am and computers are still down. She procedds to call every 2 hours throughout the day and they remain down.

June 10: Agent connects with Bank of America and is informed that they have all of the paperwork but they need the sellers to call the home retention representative to give an updated financial statement and fax over their May pay stubs. Once that is done, the file will advance to Phase 2, in which they will process all of the information that they already have (and have requested over the past 5 months). Per Bank of America, the appraisal was already done and came in good. Also per Bank of America, if we continue to call daily, there is a possibility we can get the deal done in a month.

June 11: The Sellers speak to the home retention representative as Bank of America instructed and completed the verbal financial statement with them. May pay stubs were faxed to a woman named Kathy's attention. Kathy confirms receipt.

June 16: Agent speaks with the Bank of America who informs her that they had not yet gotten the May check stubs in the system which were faxed over last week…said it usually takes 7-10 days before its in the system and asked them to fax Junes statement just in case, this way it won't hold up anything else from moving forward (which we did). Bank of America says they are sending the file to the escalator.

June 19: Agent speaks with a representative at Bank of America who informed her they were reviewing the file and would be making a decision and passing along to a negotiator that day (Friday) or Monday.

June 29: Bank of America called agent to request a revised offer agreement so that the numbers match that which is listed on the HUD form.

June 30: Updated documents requested on the 29th were revised and sent over to the bank.

July 7: Agent speaks with Jocelyn at Bank of America. She checks and confirms that all information was received. Jocelyn apologizes for the file taking so long and says she will put in a request to escalate to the negotiator. Agent continues to call daily. Negotiator that was promised by June 22nd (the latest) has still not been assigned.

July 8: Agent speaks with Christine at Bank of America. Christine says there is a new way to escalate to the negotiator and it will take 2 days…by Friday we will have a negotiator. She instructs agent to call again on Friday.

July 10: We have a negotiator, Robert Smith (that can only be contacted via email). Agent emails him and attached all appropriate documents just in case (contract, HUD form, etc).

July 15: Agent speaks to representative with Bank of America who identifies that the file is with the negotiator in Phase 1 (which means he is reviewing the file to make sure all the paperwork is there) and then it will go to a Phase 2 negotiator who does the final approvals. We are informed that the Phase 1 process can take up to 30 business days until it goes to Phase 2 negotiator.

As you can see, we appear to be getting the run-around with Bank of America and are extremely frustrated with the lack of progress this file has made since the signing of the contract back in February 2009. As referenced, the purchase price on this property is at the appraised value, and all paperwork needed is completed in the file. There seems to be no sense of urgency on the bank’s end especially when our efforts have been tireless. The unoccupied property is now unmaintained and we are about ready to walk away from this deal. We thought we would put one last ditch effort in to see if anyone can help to move this forward. We understand Bank of America is extremely backed up but this business practice is completely unacceptable. Should I provide my clients with this lack of service, I would be out of business and out of a job.

Been with BofA for 11 years. At the time of this complaint I have decent credit, a BofA Platinum card, and the means to cancel them immediately. I told them of a scam I had been involved in and they demanded payment for the scam without researching anything. After telling them it would be returned on my card shortly, they still demanded payment, but the worst part is, the payment was only $15.

I demanded to speak to a supervisor and she was equally as unpleasant. Her management skills were to make the customer feel defensive. She attacked me for not paying a bill I did not know I had (luckily I logged in to find out I was scammed). She lambasted me for being, get this, 3 days late. I, in turn, told her she just lost another Platinum card customer. I'd rather put my money in a pillow case.

After receiving $43 Billion of "We the Peoples Money" Bank of America cancelled all of my charge cards.
I had been a customer for 18 years with FICA score of 793.
I had 9 cards with BOA, they kept raising limits - without any intervention on my part.
All my cards had credit balances and I never used them much.
Here is my story:
History:
Monday - receive in mail balance transfer checks.
Tuesday - receive change in card holder agreement.
Thursday left for work 370 miles from home with a $139.00 credit on my BOA - Alaska Sky Miles card at 9.9% $21, 000.00 limit.
Friday - Attempt to buy Americano at Starbucks. "Card declined"

Called BOA - 3 hours later informed all accounts had been cancelled and I had been notified.
BOA mailed notification on Thursday - this was Friday morning.

I was stranded in Spokane with no ability to purchase diesel, food, or even check out of the hotel.
The hotel had pre-approval from Thursday evening from BOA when I checked in.
BOA Representative - stated
"Sorry - you have been a great loyal customer" - "But, we no longer value your business".

When I ask how could they do this, and how was I supposed to get home.
She suggested I call work or family members and ask them to wire money to me.

And that is what ya do with $43 billion of our money,
18 years of credit association - three houses, 5 cars, 2 boats, etc later.
I have since received the $489.00 credit balance refund via check.

I will never bank with them again - and I suggest everyone in the USA - do so as well.

Bank of Ameria is not an American company for Americans any longer.

They cancelled $78, 000.00 of my well earned credit.
The highest interest rate I had on any of the cards was 9.9% (obviously bad).

Newest BOA (Boa Constrictor) hater !
I have reported them to the BBB and I have written my congressman and the White House about this.
Everyone should do the same.

This bank is really going down hill. The past year after starting my account with this bank they seem to be charging service fees. Just four months ago they took out 25 dollars for my Campus Student Checking Account? I asked the representative what the charge was for and she said it was a fee to keep the account open? On their Brochure it says free checking/savings no charges. I told the representative named Sarah about the Brochure saying "Free and No Charges" and she said Oooh, she looked blank at first than she said she would see about getting it back on the account. That is a lie, three weeks after that the fee was never returned! Anyways just one week ago they charged me 28.00 service fee. I was like WTF. My other bank I had banked with for four years never charged service fee, only they charged me when I took money out of the ATM. I finally had enough of BofA and closed my savings and checking account with this bank. I took my $2, 340 out and put it back in my other bank which is CCCU which is a way better than Bank of America. Sorry Bank of America but something definately is wrong with either your system your running or your lying to your customers in order to sign them up. If you like being charged fees to have money in your account go with Bank of America, if you don't like seeing fees on your banking statement go to a bank where they really offer "FREE CHECKING & SAVINGS."

B of A froze my only bank account after somebody complained that I fraudulently transferred money from their account it took me 2 days before I could unfreeze it with the help of Los angel’s DA's office after they gave her the run around. Apparently this individual had made a similar accusation in may and they had frozen my account which I was not ware of until now and investigated it and saw nothing wrong on my part, they never had the courtesy to notify me about this false accusation and the same individual made the same accusation again and they froze my accent again this time was in need of money from my bank and found out about it immediately the bank would not tell me why or the reason for 2 days until the day got involved.. They put me through hell for 2 days and my branch manager who threw me out...not able to help a loyal customer for 18 years.
No body apologized to me until I called them demanding an apology

After four months and countless phone calls and emails to cancel an unauthorized charge; Bank of America still keeps mistakenly drafting $15 dollars from my business account!

It started out of the blue in April I notice a strange charge on my account for “Online Business Suite Account Management Services”, a charge I did not authorize. I spent 45 minutes on the phone with BOA and finally got a representative to remove the charge and then they had the gall to try and sell me more services I didn’t want. They said the will remove the unauthorized subscription to the “Online Business Suite Account Management Services” and credit my account for the $15. They said I will not be charged for it in the future. The next month (May) rolled around and it happened again! Same thing, spent an hour plus sending emails and calling just to get them to remove this charge and service from my account. June came, same thing again, this time I demanded through emails that they get this problem in front of a manager, because I didn’t want to have this happen every month. I sent about 8 emails total, each time they sent a form letter back and each time I asked if they even read the emails. Every reply keep saying they credited me for the $15 charge and that we were removed from that service. Each time I said this keeps happening and I don’t want to keep going through this, that this was the 3rd month in a row and it keeps happening and to please explain how they will make sure this does not happen again and to get this email to a manager. It was to deaf ears! It happened again this month of July!

I’m so feed up with this and Bank of America could care less! It seems like a scam! Automatically enrolling someone over and over again as if they hope unaware victims will let it slide so Bank of America can make some extra money! I know first hand and my friends do to, how Bank of America is so greedy. BOA orders the largest to the smallest charges on an account when an overdraft happens with in the same day so BOA unfairly makes a lot more money on fees. My friend was only around $10 short one day, but since BOA unfairly stacks the cards against their customers he was charged $175 for 5 overdrafts! If they ordered it from the smallest charge to the largest only the largest charge would have been over-drafted and he would only have had one single $35 fee! I won’t even get started to BOA’s “keep the change” scam like program. It’s the greed of large financial corporations that has gotten this world into this huge financial crisis. When are they going to learn that it’s unhealthy to treat their customers the way they do? Only when large corporations don’t have the power of a monopoly and we have more choices! The customers and citizens loose while the CEOs win! Too big to fail? NO, too big fails!

Bank of America took over Countrywide Home Loan Services Division and there has been nothing but Chaos! Bank of America cashed a check for appraisal service, the only problem, Bank of America has never completed an appraisal or even ordered an appraisal. I have been informed by the people who would speak to me that the $425.00 will be returned in about two weeks, its been almost 2 1/2 months now and I'm still receiving the run-a-round.

I did not know that a large company like Bank of America could steal your money, talk to you crazy, respond with bad English and block your calls when you call. Based on this bad treatment, I will never use Bank of America services, affiliate services or partner services.

I knew I should have continued all my banking services with Guaranty Bank! Someone, please help! Bank of America is worst than "Girls Gone Wild", its "Bank Gone Wild" in High Def.

My family and I went to destin florida for 4th of july weekend when arriving there I called bank of america to let them know that I would be using the debit card, they ask me for my fin, I had not memorise the number, I was informed based on that my account could not be accessed, this was the first time during a travel I was ever ask that question. I pleaded with customer service that my call was to inform them that my card was not stolen and please do not put a block on my card, ask me a question a person on the road can give answers too. My card was blocked emediatey. The next day 4th july I talked to customer service for cards stolen the only people working, that my card was a business card and they were closed. My family and I sleep in my car fri, sat. Night, not having funds to pay for a place to stay, my daughter an I have suffered sever sunburn because of this, my hope is that skin cancer does not result from this event.

we have a 30 yr fixed loan at 9.4% at $1505 per month, our income has dropped a lot due to work, we have tryed to work since oct 08 with country wide but they just say to put the mortgage at the top of our budget, juggle the utilities, and let everything else fall.we were on a 3 way call with HOPE & country wide, country wide said they would not help 'cause we were not behind. i don't know how much longer we can hold out without lower interest & payments. we paid 35k in 2 yrs in interest & 2k in princible.i have talked to BANK OF AMERICA but they said it is a COUNTRY WIDE loan so they can't help.i've talked to HOPE, HUD, LAWERS, THE WHITE HOUSE, DEPT OF CORPORATIONS, ATTORNEY GENERAL, TRADE COMMISION, HOUSING COUNSLER, VA, FHA.I just got a letter from BANK OF AMERICA so we will see if they will do anything, this is a response to my DEPT. OF CORP. letter.our loan is $158, 000 at 9.4% at $1505, we are approx $60, 000 upside down, the loan is now near 60% of our gross income and my work has cut us from full time to part time so a large piece of our income is gone. the attorneys we have talked to all say we are in a very preditory loan but they want between $1500 to $3500 to help us.HOPE has tryed to help but no luck at all. we are trying our best but keep hitting a road block.

Bank of America is basically keeping two books. The activity sheet that shows your "available balance" isn't accurate. You have to go to the balance history sheet to see "all charges". They keep a second column on this sheet that shows your balance including holds and authorizations which is a completely different amount than what you’re told your available balance is. Holds & authorizations should show up on your activity page as pending charges. They are basically hiding charges on your account to trick you into over-drafting. They just took me for $140 on this scam alone. I am changing banks today. I've never heard of this practice before. I thought only the mob kept two books.

I had two credit cards with Bank of America and over time, they increased my credit line, without prompting from me. Obviously, they thought I was a good "risk".
Although I have never been late or gone over my limit, an attempt to use one of the cards recently resulted in a denial. Upon inspection of the account online, I discovered that my credit limit, which was $10, 000 was now reduced to $3, 000 (with no notification to me). About 5 days later, I received a letter stating that my credit limit had been reduced to $3, 000 "based on a review of your account as well as information provided by the consumer report agency named below" (TransUnion).

The same day, I received notification that my other card with B of A, with a credit limit of $29, 000 (recently raised) was now CANCELLED! We were not late on payments and had no balance, but used the card frequently and paid off the balance monthly.

How is this fair? Will this affect our credit rating? We are incensed because there is absolutely no reason for this action!

Why you should NOT have an account at Bank of America:

Since the beginning of June 2009 or maybe even earlier, Bank of America has started charging customers phenomenal fees like monthly maintenance fees for
each account. While these fees may have existed before, we heard that on regular checking account and regular savings accounts these charges were unheard of. Monthly maintenance fees of $12 / month are charged on regular checking accounts.
According to the bank's website:

https://www1.bankofamerica.com/efulfillment/documents/09-11-3000ED.20090605.htm

So if your bank balance if low, we suggest you close your regular savings accounts as it will be eaten up by these monthly charges and you will earn derisory amounts in interest.

Perhaps what is striking is the overdraft charges that the bank has. If you use your card and go overdrawn, the bank at its own discretion, can either honor the purchase or deny it. In both case, you will be charged a whopping $35 per transaction.
so if you do 9 transactions that day you will be charged 9 * $35 . A huge rip-off. No bank in the world has yet managed to pull this off except Bank of America.

It is not difficlt to see why:

-This bank has in effect gone bankrupt were it not for President Obama's administration giving them bailout money and making them a national bank in all but name. They are now in a position where they know they cannot fail and therefore they will go out there and do everything they can and everything customers think they cannot in order to balance their books.
They will start with fleecing their customers at any occasion.

Here's what the bank says on it own website:

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Overdraft Items (an overdraft item)

NSF: Returned Items (a returned item) Overdraft Item Fee $35.00 each item Reduced Overdraft Item Fee: When we determine that your account is overdrawn by a total amount less than $5.00 after we finish processing for that day, we reduce the Overdraft Item Fee on your account and charge only $10.00 for each overdraft item that day. Please note that the $35.00 NSF: Returned Item Fee applies to each item we decline or return unpaid.
When you do not have enough available funds in your account to cover an item, we may either pay the item and overdraw your account (an overdraft item) or we may decline or return the item unpaid (a returned item). In either case we may charge you a fee. An “item” includes each order or instruction for the payment, withdrawal or transfer of funds from your account. Examples of items are a check, an in-person withdrawal slip, an ATM withdrawal, or another electronic instruction (such as a debit card purchase or Online bill payment instruction). Please see the Deposit Agreement and Disclosures for more information about insufficient funds, overdrafts, returned items and how we process and post items.
Fee applies to each overdraft item and each returned item with no more than 10 items charged each day.
To help you manage your account and prevent overdraft fees, we recommend that you use Online Banking, Online Alerts and Overdraft Protection service from your savings or credit card account. As an example, use low balance alerts to get notified when your balance drops below an amount you set. For more information, go to bankofamerica.com/feesandprocesses or see the Helpful Information for Better Banking brochure.

Overdrafts – Extended Overdrawn Balance Extended Overdrawn Balance Charge $35.00 – charged when we determine your account is overdrawn for 5 or more consecutive business days. The Extended Overdrawn Balance Charge applies when we determine that your account has been overdrawn for 5 or more consecutive business days. For each time that your account is overdrawn 5 or more consecutive business days, we charge one Extended Overdrawn Balance Charge.
We charge the Extended Overdrawn Balance Charge after the 5th consecutive business day. The Extended Overdrawn Balance Charge fee is in addition to applicable Overdraft Item Fees and NSF: Returned Item Fees.
You can avoid this fee by depositing enough available funds in your account to cover your overdraft plus any fees we assessed within the first 5 consecutive business days.
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Please note that it is not because a transaction will take your account below $0 that the bank will decline the transaction. They may decide to be courteous and honor that transaction and then charge you a fee of $35 or they may decline the transaction and still hit you with a $35 fee.

Bank of America is certainly in our eyes, the worst bank in the world and a disgrace to America, the great country.

I made multiple purchases from staples from 5/03/09-5/16/09 via going through my Bank of America additup account and by clicking the retailer link on their website. I was 100% sure that I went through the additup site to take advantage of 4% staples cash back they offer. However several weeks after the transactions the cash back did not show up on the additup website. When I called they said all transactions are there and would eventually give me cash back in few days. When I called this week to know the status they said, I won’t be getting cash back as I did not go through their website. This company is doing fraud found a silly reason to deny my cash back. As I mentioned, I am 100% certain that I went through the additup website to make all these transactions. This was confirmed during my first call with customer service person as she said she could see all the transactions. Now they found a simple way to reject my cash back by saying that I did not go through their website while making the purchase. This is not correct, but no way to prove it. There is no way that I missed additup sign up for all my 12 transactions starting from 5/3-5/16. If I miss one or two I would have agreed. I feel I have been cheated by this company as they are purposefully denied me the cash back. The whole reason of using a BOA card and additup was to get the cash back, otherwise I had better options to make this transaction rather than using BOA card. So lesson learned is the whole additup sucks. Don't expect cash back while doing your purchase. If you get it you are lucky. I am just amazed how this company takes away money by saying they give cash back and at the end not honoring that saying nonsense reason to deny it. Buyers beware using BOA services, this company is fraud, and it is just there to loot your money ...Pathetic cheats...

I've had a B of A credit card for over a year, never got charged for annual fee. Recently I received a notice in the mail saying there will be a $29 annual fee show up on the Jul statement. If I'm not agree with the change, and cancel the credit card by Jul 1st, I won't be charged. So I just called the customer service to cancel the card. The rep told me the card will be cancelled after I pay that annual fee. So I told him about the notice. He actually asked me to read it to him! And I can't find that notice anymore...forgot where I put it. I can't find that notice in my online banking account neither. Sigh...

For three months we have been working with Bank of America to purchase a short-sale being held by Countrywide now Bank of America. We are the persons who had an offer on the condo unit in Los Angeles area

We made an offer the end of March 2009 on the property.

On April 10, 2009 Our real estate agent received first verbal verification that our offer had been accepted from Bank of America real estate agent Maggie . We were told the written acceptance would soon follow.

April 21, 2009 our agent reported that she had received an e-mail from Maggie stating she hasn't heard yet and has been calling them 2 to 3 times a day. She said the supervisor was on vacation but is back now and we would have the papers in a few days.

April 25th, 2009 our agent reported that Maggie called the supervisor last week (Wednesday) and explained that the negotiator had told her she was faxing the approval and it never came and that the negotiator isn't returning her calls. She spoke with a supervisor who said she would look into the file and talk to the negotiator. Said to expect a return call in about 48 hours - meaning Friday or Monday). Maggie promised me she would call the supervisor again on Monday for an update.

April 28, , 2009 When our written acceptance had not come Maggie reported to our agent that she found out Bank of America has closed the file when she called to change her fax number. Apparently what they did was put on the notes that the buyer had cancelled the offer. (WHICH WE NEVER DID) The supervisor of Bank of America was able to fix the problem so we should be getting all the paper work by Tuesday of next week. Tuesday came and went.

May 13, 2009 Maggie reported to Our Real Estate agent that she has verbal approval from the supervisor but doesn't have it in writing yet. Maggie told Our Real Estate agent she would send our agent Our Real Estate agent a counter offer changing the escrow and title companies to the one that the bank was request. Maggie told Our Real Estate agent escrow is being opened and that we could do the home inspection.

May 21, 2009 Maggie has electricity turned on for inspection.

May 29, 2009 Inspection is back. We are still waiting for paperwork that is still not coming though we have been assured repeatedly it is on its way. Our Real Estate agent has put calls in for Maggie to see if she has talked to the supervisor recently. Maggie had said the supervisor told her she would have the approval out the first of this week.

June 3, 2009 Maggie reports that paperwork is being reviewed and can be expected soon.

June 8th escrow emails Our Real Estate agent that escrow is being opened.

June 9, 2009 Maggie reports the Our Real Estate agent that papers are still not ready and she is to follow up with them on Friday.

One June 15, 2009 We find out that the reason the paperwork is held up is because the lender made a mistake in the spelling of the buyers name.
Maggie writes our agent:

Sent: 6/15/2009 9:44:26 A.M. Pacific Daylight Time
Subj: Re: 11124 Burbank Blvd 104

Our Real Estate agent, the lender still is gone take about 2 weeks before they send the documents, since they had the wrong buyer's name on them they have to changed everything even do it was their mistake their process takes about 3-4 weeks to correct them. Please let me know if your buyer is willing to wait. I know it is very frustrating but there is not much that can be done but wait. Talk to your client and explain the situation and if she is willing to wait then we continue with the file if not

We told our agent that we are ready to purchase the property. We would wait for the corrected paperwork.

June 18, 2009 our paperwork moves from phase 1 to phase 2 negotiator. According to your own personnel, as of June 18, 2009, Bank of America had definitely accepted our offer and it was being finalized.

June 19, 2009 Our RE agent receives an e-mail from who reports that she just had a long e-mail conversation with the supervisor at Bank of America. They reviewed everything and don't find anything missing. According to the supervisor, they should be wrapping this up soon . Enclosed in her email was partial correspondence from Bank of America phase 1 negotiator Christopher Tata, who writes to Maggie:
Don't need anything else. And tell the buyer, to hold her horses, she is getting a property at a good deal, and these short sales take time. If she wanted a "Speedy" transaction, she could have bought new!

Note: Not sure what prompted this remark but it was made.

June 24, 2009 still waiting for the documentation that had been promised repeatedly, it was with complete shock after three months of your commitment that our offer was accepted, this is what we receive by email: In a message dated 6/25/2009 9:16:41 A.M. Pacific Daylight Time, MAGVES writes:

Hello,
the lender has accepted an offer with no loan or appraisal contingency and the buyer to make up the difference if appraisal comes in lower than the sales price. And the offer is not from our office. Thank you for your offer and I will be keeping yours on file.
Warm Regards,
Maggie Escareno

That was it after three months of being told our offer was accepted and paperwork would soon be coming.
If we are going to get out of the mess our country is in, we need to practice good ethics.
We need to believe in our word and the word of others. A short sale is no reason for bad ethics. We need to believe in the ethics of Business again. It was bad ethics that got us into this mess we find ourselves in today. Only good ethics can reverse that.

We expected Bank of America operate ethically and honor the word of their representatives. Were we wrong?

This is the group defrauding people:

Bentley Travel, Five Points Travel, Dreamworks Vacations International, and Dream Vacations International present the travel club service which has been sued by NJ state Attorney General for fraud.

http://www.nj.gov/oag/newsreleases09/pr20090611a.html

Bank of America is the financial partner of this fraud. They allow these companies to open new credit card accounts from their victims and then refuse to refund the money.

Band of America even threatens the victims with the negative credit report, if they decide not to pay the membership fee, which has been proved that is worth nothing.

If you are a victim of this fraud, please do file your complaint against Bank of America with New Jersey Division of Consumer Affairs.