Bank of America
Reviews and Complaints

if the message says it is not a sales call, it is probably a collection call...is your account with them past due? lol

Several Complaints here.. I have just had it with this bank. They treat their customers like second-rate citzens even after we bailed them out with OUR tax dollars.

First, I had to fly out to Las Vegas because my Uncle became ill. While I was there he found out that he had terminal cancer and had a short time to live. He asked me to take care of some things because all of his family is from Michigan. He had a notary come to the hospital and filled out a General Power of Attorney and a Medical Power of attorney so that I could access his accounts and safety deposit box. I arrived at the bank and the manager denied me stating IT HAD TO BE ON THEIR FORM. I called the notary and she said that it was a legal document and they had to honor it. She even payed a visit to the bank manager and they still refused. We got the bank form but by that time; my uncle passed. I will now have to go back to Nevada several times over a VERY small estate that will cost more to settle than what he had. In the mean time; THEY FROZE MY BANK ACCOUNT! and put a FRAUD ALLERT ON IT! They had no compassion or care! It took over an hour to get it straightened out.

I arrived back in Michigan and needed a few bank statements to reconciile my Dad's account. I waited 30 minutes at their Telegraph location and finally spoke to someone who told me we would be charged. I was NEVER charged when it was Laselle. All of the kind tellers we had when it was Laselle were now gone. I was upset and left. I went to their Michigan Ave location and waited 40 minutes. Today, I went in to find out why I have not received my current statement and was told "Check with your local post office". I walked out and decided to file a complaint via email. I was now emailed back twice stating that all complaints must be sent via the US POST OFFICE only... so I stopped here... I hope they do not have any other policies or procedures when I go to withdraw all of our accounts. I feel more than an appology is necessary at this point.

I totally agree. I received a government refund check in the mail that was drawn on Bank of America, but I did not cash it right away. Today, I needed the monies, so I stopped at Bank of America at 3821 Minnesota Avenue, Washington DC 20019 to cash the check. The teller asked me if I had an account with Bank of American and I told her no. She asked me if I would like to open an account today, I told her thanks, but no thanks due to other reasons. Well, she was very nice until she found out that I did not have an account with. BOA. She directed me to sign the check and put my right thumb print in the middle of the check. Well, I did that but she claimed that it was not good enough and that I should do it again. So, I did and she proceeded to hold the check up to the window while saying very insulting smart remarks. I tried to explain to her that the ink irritates my skin due to medical issues, but she just started to over talk and talk down on me. She thrused some change into the small window drawer along with an envelope (did not bother to tell me that she place an empty envelope in the window). Well, due to her very nasty rude and abrupt attitude, I thought she just put the monies in the envelope, so I took the change up that she threw into the window and proceeded to walk away. She called me back and stated that she did not put my monies in the envelope. I explained to her that most banks put your monies into the envelope prior to placing it in the window for the customer. Wow, she really went off then. She stated that she did not put the monies in the envelope because she wanted me to count it before leaving the window. I tell you, this teller was absolutely rude. I thought to myself, I see why I never opened an account with Bank of America because that teller was just plain old out rude. Then she had the nerves to tell me to have a blessed day. Wow, what a hypocrite. BANK OF AMERICA, YOU REALLY NEED TO TRAIN YOUR CUSTOMER SERVICE REPRESENTATIVES. ANYWAY, YOU WOULD THINK THEY WOULD AT LEAST HAVE MANNERS DEALING WITH THE PUBLIC, LET ALONE A SENIOR CITIZEN.

Sincerly,

Dissatisfied Customer

The entire country will celebrate when this Supreme FRAUD of a bank goes Chapter 11. NEVER bail this [censored]bank out! Put their CEO in a dark hole for the rest of his life.
The problems and headaches with bank of america are so many, so enormous, I have lost count. The worst of all, is their incessant process to block my card leaving me with no access to my own funds. They have done this incessantly and in the worse moments. Try having that done to you when you are 9, 000 miles away in another country, have arrived late at night, and can't withdrawn your money to pay your hotel bill and have nowhere you can go, no local currencies or cash to make a call, for taxi, for anything because the bank has blocked access for you to your own money. Not only is it embarrassing, but it has caused so many delays and losses in business as well. In asia I was once stuck to sleep on a dangerous train station because B of A had blocked my card to access my money so I could not get to my hotel, or pay the hotel bill which is charged in advance in some countries! I was basically like a homeless person, while I had thousands stuck in my own account with no access to it. On another occasion I had over $11, 000 in payments to make for a business meeting in a hotel when B of A blocked my card. Hotels will not take payments until the day of a meeting which makes it more complex to cover incidents like this and payments are often far greater than my credit card limits so I pay with my checking card (or, tried to). I was unable to process any payment, and was stranded without a room to stay in (the hotel wouldn't give me my booked room since they were unable to process the payment) and the hotel security harassed me for two days over a weekend to pay the huge charges - which I could not get access to because the bank had blocked my card. All because of B of A! It doesn't matter how many verifications and statements you issue to this bank that you will travel and not to block the card. They will still do this and there is no stop to their incessant harassment. Everyone hates Bank of America. I hope they go bankrupt and their CEO will get some incurable disease and suffer for years before he croaks, f***g [censored]bank!

B of A has put me in many dangerous and complicated situations by blocking my card, leaving me stranded. Their f***g CEO should be executed or jailed for life.

We are casting a documentary about unfair bank policies. Looking for stories with complaints about banks. If you are cast we will pay you. If interested contact bellmartel@sbcglobal.net for more information. Casting needs to be concluded by May 1st, 2009.

I made a payoff payment to FIA in 2008 and then recently I got a form from the IRS that they sent them a 1099c form to them for over $4583.00 which now the government says that I owe $682.00 plus late fees, FIA said that my account was paid in full. I never received any thing from them, not even a paid off notice. I'm not sure what to do about this I paid them off and have no proof, except that it is not on my record, the numbers that I have for FIA are no longer in service. Is there anyone out there that has a number to FIA card services so I can clear this up with them Email me at chris_53_@hotmail, com

I owe just under $2, 000.00 on my 8 year old home equity loan and received a payoff demand statement on 7/12 stating I owed a little more than what my balance I check regularly on line stated. I went to the bank and asked a loan officer what this meant as I had not been late but one time in the last eight years (and that was paid within 15 days of the due date). At first she said this was a standard letter sent out stating the pay off. When she called, she found out the loan was a balloon loan and should have been paid off May 10th. I explained that I may have gone over my due date (of which I was unaware of since I had never received a letter until the month of July) because I had used 2 or 3 budget saver coupons that were included in my yearly equity loan coupon book. I explained I had taken those to the bank in person to make sure I could pay only $5.00 for the month and skip my usual $734.00 monthly payment. I was assured each time that I was able to use the budget fitter coupons and there would be no problem with my credit or anything like that. However, yesterday, I was informed those coupons should not have been sent to me since I had a ballon home equity loan. Now I have to pay off my balance and possibly have my credit ruined because of their mistake. I am not sure what to do. I am going to contact the attorney general's office, but I would also like to contact an attorney. Any suggestions?

My Line of Credit ($5, 000.00) has been blocked without any notification because the value of my house went down. I found it when I was checking my accounts on line. I was told that there were 2 options: Apply again with the new value of my house or apply for a credit card with "O" interest for 6 months.

A credit card customer of Bank of America is using my bank information to pay his credit card bill.
I am not on the credit card and neither do I use this card and when I call Bank of America to tell them and to request that
my banking information be removed, they are extremely rude and hang up on me. I have called them three times and they will not talk to me but they will take my money when they card is not mine and neither are the expenditures.
My bank account is now overdrawn and they still will not remove my account information. I am not even in the country and how can I make a deposit.
I have been very worried and they were so rude that even I can't even sleep.

Same thing just happened to me. Does anyone know when this practice began? I used to be able to beat the pending charges with a deposit to cover the funds before they actually posted to the account. Do other banks have the same practice?

I know my response to you now might be irrelevant at this time, but my feelings are to not let this company/corp and any of their employees be able to get away with that kind of treatment to their customers, whom if they forgot are the ones providing some of their employment and paycheck! I have also experienced rude, and curt service representatives (if you could call them that)! Seems anyone I've dealt with had that same arrogant attitude. I m not sure if they are all just miserable and discontent with their jobs or perhaps they have all been trained to perform in this manner. Unfortunately, this company is huge and untouchable and our menial complaints will never be a concern to them. Us credit card customers don't even compare to their other money making profit providers. Unfortunately, a lot of us didn't choose them as our credit card company and have been forced to accept their terms and deal with their disrespectful service/rep agents. I would really like to pursue registering a complaint to someone in that company who might give a SH T! I know I absolutely can't contact the "Customer Satisfaction Department", nor via any of the contact phone #s given. Does anyone have numbers to some upper management? I know writing a letter will only find its way in the Trash File.

If I were in your position, I would go to your local Region's Bank and talk with a bank manager there in order to let them know what happened when you called FIA Card Services. I THINK that FIA is a company that was outsourced by Region's bank to handle all the credit cards that their customers have. FIA represents your bank. IF there is nothing they can do about your closed credit card account or regarding your overdraft protection that was canceled, I would go to another bank and apply for a checking account with overdraft protection, as well as a new credit card. If you get all that you need at the new bank or credit union, I would close the account at Region's Bank.

Story was way too long to read.

I purchased a 30 day free trail products and then I get charged 69.95 and 79.95 twice in a month and both times it put my acctount in the red and I've now gotten hit for over the limit fees WTF ... is this for real I called the number and it rings and rings ...

How do I get all that money back it 's almost $300 if not more.

This company is another diet scam, after canceling order was charged $29.95 showed up on bank statement unautherzied. Was told would be charged $1.00 for shipping and handling for a free product. Product did arrive and had 7 pills inside. If not canceled in 14 days . credit card would be charged 89.95 every 31 days. this was in fine print on web site. Site stated is was on ophey winfrey show. Hope others read these complaints.

don, t go for any online buying of any products. they take your crdit cards number and first trial is free later without informing you they charge you after 14 days . these acai berry products are all [censored]. nothing works.

Central Coast Nutraceuticals.
The company is a rep off.
I order a free trail of Acai Pure Trial from them .
The charge was for $1.95 only .
Well I received the Acai Pure but it cost me $ 44.85.
They also sned me 1 package of Hoodiburst Gum $9.95
and Hoodiawater 1 unit $29.95.

I called them many times and everytime I will get a message saying waiting time 120 minutes to send e-mails to support@centralcoastnutra.net . Well they all came back .
How can this company still be allow to keep ripping off people like us ?

i WOULD LIKE THE PHONE NUMBER FOR ACAI PRODUCTS TO CANCEL MY ORDER

I had autimatic payments for my credit card with Bank Of America FIA Card Services, once I noticed that I did not have sufficient money in my bank account number I called to cancel the automatic payments. They obviously decided to continue taking these payments out of my bank account. This action caused my account to be overdrafted from $ -119 to $ -500. Their employees are incompitent, that do not pay attention to what the costumer is saying. I said many times to them to stop those payments, everytime they tried taking the money out of that bank account and there was unsufficient funds I was charged $35 from Bank Of America, and when FIA tried deposit the money back to my account I was charged another $35. I tried calling many times to speak to the person "taking care of this problem" and she was never there, never returned my call. When it comes to solving a problem they caused me, they do not return my call. However, when it comes to calling me for payments they are calling me 24/7.

Same horror story here, only working with the Florida division. We need to bring a lawsuit against these crooks. I won't waste my time with details... I am the owner and today I will have lost my 5th buyer due to BOA (Bunch of ###s!) due to the run around and no return phone calls! I am at my witts end! Don't lie down and take this crap! I am not going to. I even have an "escalation" case number when I called the laughable customer relations department. All I need is the "letter of authorization" by the end of today or else I lose my 5th buyer. They told me the price was approved, that the closing is all set to go, just we need this letter. Do you think they will send it to me?

I am a Realtor. Suggestion to all with complaints against BofA: Complain directly to the investor (usually Freddie or Fannie). We all suspect that Government money is to given to banks for servicing Hamp. Also, I suspect they submit any "lose" to the FDIC for reimbursement. Now their newest trick: pound on sellers for "contributions". Usually sellers are penny-less/without jobs, etc. This is a scam to get agents to give up some/most of their commissions. After working on a file for a year, they would like Realtors to work at reduced pay...while they are raking in the $$$ from all sides.

I have been in the short sale prcoess with Bank of America for over 18 months. During that time I have lost 5 buyers that were interested in my house. I tried keeping up with the payments for over 15 months - but I had moved to another city because of a job change and I could not keep up with both. I just wanted to get the house sold and I had to go the short sale way since the market is so bad and I was taking a $20, 000 loss and it did not cover the mortgage loan. My realtor and I have tried dealing with Bank of America for 18 months and it has been a total fiascal. There is absolutely no one at Bank of America that cares about anyone they deal with in the short sale process. They are rude, unresponsive, do not know what they are doing, poorly trained and poorly managed. I cannot believe that Barack Obama and the government gave them 25 billion dollars to help people with home loan mortgages. I see that Bank of America had earnings of over a billion dollars the first quarter of 2010 - you would think they would spend some of that money to make improvements in the short sale process. But I agree with a previous commenter, they will make more money on foreclosure and they delay every time and use the excuse that they have so many short sales that they are doing the best they can. When you call Bank of America on the status of your short sale, they will not let you talk directly to anyone that works on your short sale - they shield them from the people calling in and you can only talk to a customer service rep who gets on the computer and tells you that it has not changed - it is still in phase one or whatever. No one at Bank of America gives a damn about people - they just want their money so the CEO and higher management can line their pockets with bonuses, etc. because they did such a good job. All of them should go back to school and try and learn how to deal with people. And Barack Obama needs to wake up and quit siding with the people that contributes to his campaign funds. He will never get reelected because he takes care of the rich and dumps on the poor. Maybe that should be his next campaign slogan (Rich rules - poor drools)

Frustration, nothing works with BofA, not modification, not short sale, and yes the government is out to lunch, here is the biggest cancer in America BofA, I have been reading a lot, they pretend they don't know what they are doing, but they sure have a plan, foreclosure means more money for them, hard cash, who goes higher in the bidding war. So good luck to those trying to make a short sale, if you don't file bankruptcy they will make sure you are for life, they will ask for more money after short sale is complete. I feel for those trying to purchase a short sale, and the ones trying to make a sale on their house. What happened to good old America? when we sold our homes to downgrade, upgrade, relocate. My parents did it so many times, really I don't think we will ever get back to normal, if anyone remembers what that was. If you're worried about illegal people, worry about the ones that came here legally with so much money (dirty) paying outrageous prices for housing and allowing the bubble to inflate.

This is just great because I am just entering into a short sale with Bank of America right now. My ex. wants to declare bankruptcy on the house and Forclose on the house. Since she is the only one on the loan it is possible. It for any reason a short sale was held up or took a long time, the Forclousure process (Which the short sale is spoosed to stop) would continue. I put 160k into this house and I am currently on Social Security Disability, I am unwilling to walk away from my life savings not to mention this is the only house that will accomadate all 4 of my dogs. I have to have them seperated due to fights. Can my ex, still declare bankruptcy while a short sale is in progress, which would attempt to forclose on the house. She has demanded that I pay no payments like I usually do or else she will declare bankruptcy the day she see's it online. What do I do? Who needs to be contacted in order to fix these problems with Bank of America, who seems to be so imcompentent. 700Billion was given to banks and Bank of America is screwing everybody. Maybe it is time to make a stand and rally at one of their headquarters and invite the news, which would go to the paper, and at that time mention that the obama administration is either in it with Bank Of America or just does not care to back up their own laws.

BofA is the absolute worse, and I think the incompetence is no mistake. I think there is no way any company would keep so many incomitant (sp?) people on board unless they knew what they were up to. I lost a contract last week when we were only awaiting a final HUD change- the "negitiator" changed my phone number (why?) and said she could not get ahold of me- that is a lie- my number has been the same for 15 years, she screwed up and the seller lost his house- now no one at BofA can answer why? The left hand doesnt know what the right hand is doing- where the hell is the government- this bank is running amuk and getting away with it- AFTER they took all of the free oney? Unbelievable and offensive!

I am a realtor also dealing with a short sale ...I am dealing as the selling agent and I call almost everyday to get an update from them, and I get put on hold for hours transfered over and over! Drives me crazy! Terrible service, lack of knowledge! I get told a different story every time I call, I think they just make stuff up to get me off the phone! I can't stand it! I worked with another bank and had a full bank approval in 2 weeks! I am going on 4 months and just now getting to the second phase negoiater! They stink!

I am in real estate and I can honestly say from a professional standing that dealing with Bank of America is the most frustrating process there is. The employess you have to work the transaction with are rude, unprofessional, lack ethics, liars, incompetent, offensive, and uncaring.
What do they have to lose? Why should they care? They are receiving big $$$ from the government - or should I say the people? It's a shame that this bank has the power it does. They should be in the sellers, buyers or agents shoes.

have been waiting on approval since march on a short sale. seller living there for free for a year now i am paying more for rent because i dont have a contract. possibly going to miss out on tax credit. bank of america accepted money from government and leaves americans holding the bill. Hey president obama why dont you do something about this

I agree. Bank of America is holding me hostage for a short sale. Meanwhile, my life, and that of the Seller, is on hold. Have no idea when it will be approved and close. I have written to the President of the United States. Guess what, He hasn't replied yet! Someone needs to do something!

Fully agree - Just posted a complaint about BOA raisinng rates and fees, just as all the other big banks are doing. Congress needs to aggressively rein in these big banks - they are a real threat to the Nation's economic recovery.

Please read my post:

Bank of America — home loans customer service

We were scammed by Comdata too. They owe us hundreds of dollars. Richard Packard and Chandra Jackson have stolen money, and have the nerve to send invoices of $0 on an account that was closed in 2008. But, they won't return the money from our last factored load or the money in the Fasttrak account either. Good scam artists though. It sure is working well!

There was over $500, 000 of claims to their bond company. Yes...not a typo. Over $500, 000. It appears they raked in as much as they could over a fairly short period of time, and then dissapeared. Blatant fraud. No idea why these guys haven't been locked up.

Beware also. Semper Fi. Auto broker out of Las Vegas.

Just for your info folks I had just spoke to their bond company to get payment and they told me that this operation has been shut down, bond yanked. If you will notice you can't find them anywhere on the web or the different load boards.
Hopefully it will remain that way at least till they understand how to respect the hand that feeds them!

Jeff
JP Auto Transport
Omro, Wi

We also were scammed by JBK .. we paid them $9000 to move our stuff to South Africa Cape Town. After many phone calls and no joy with Adam Goldstein we finally got our household goods 6 months later by contracting Pickfords South Africa to move our goods from NY to Cape Town costing us another $9000 ... they are scammers DO NOT TRUST THEM

I work for a reputable moving company. A neighbor of mine contracted with JBK to move his household goods from Michigan to Australia. JBK quoted him $8, 000. Once loaded, they demanded $12, 000. Said it went heavy than oringinally thought. I gave him a quote of $20, 000 to move his items. He said he wanted to save $12, 000 and went with JBK. He just emailed me and said his items are still in Michigan and he is out $12, 000. I will now be handling moving his items to Australia. I saw the truck show up to his house, and they had 2 "NON-movers" loading a ryder truck. They took the items to a mini storage unloaded them, and left. Fortunately for my neighbor, he was able to track down his stuff. JBK is a "rogue" mover. Looking to scam people and take there money. This guy should be behind bars for all of the crimes he has committed. DO NOT book your move over the internet. Have a local reputable moving company come to your home and provide you with an accurate estimate. Make sure they've been in business at least 10 years, and have a physical address to can go see if necessary.

correction and addition to my comment above, Adam Goldstein-Daniel Biran-Melvin L. Cash- are the same person who own JBK Transworld Shipping and Storage company. The Jewish-Israel community has nothing to do w/this, but I am sure they would be ashamed to learn about their bad apple Adam Goldstein, who is scamming people all over- Stay away from his co. If you use Movers 123.com to seek help for your shipping, JBK Transworld Shipping and Storage, have ways and tactics, they will steal your sale from the good reputable companies and act like they can give you the best possible price.. If you hear from his new staff that is always changing--now-Charles and Bob. Do not take or answer their emails or calls- Please check out Movingscam.com and this site for all the people Adam Goldstein has stolen money from--thousands and he refuses to pay.

I wouldn't be susprised if this comment by Betty has been made by the one and only diskyzed daniel biran and adam goldstein - these two names are the same people. Goldstein? BIRAN? this man has no shame of what he is doing, he is stealing people's money. He is always in the run when authorities want to catch him. He simply has no morals and does not fear God. By the way he is jew-israelite, Not American Jew-from the good, honest, sincere people. He needs to go back to the same hole he came out of. THe company JBK transworld and Country Wide are the same co. STAY AWAY from dealing w/ these companies, I am sure he is getting ready change his name again since we all know who he is. Search for movinscam.com, you can read about their scam.

I've used JBKtransworld and I had a wonderful move to brazil they fulfilled every aspect of the move to the fullest. i would use them again if I need to move!Sincerely yours Betty.

Countrywide Transport Inc, has been contracting with people for years and not fulfilling the contracts as written. They say they will deliver within 4-6 weeks to Europe or 6-8 weeks to Asia and they take 20-30 weeks to deliver your goods because they use the slowest and cheapest mode of transport on earth tha takes months longer than they say it will. Run from JBK Transworld Moving and Storage in Wyoming and Georgia.

I contracted and paid the company name :

JBK TRANSWORLD MOVING & STORAGE
6040 Unity Drive Suite K, Norcross, GA 30071
Ph: [protected] Fax: [protected]
www.jbktransworld.com
ICC686070 US DOT 1914914

A sales person, Craig D. Westfall, sold me the services and turned my order over to the manager, Adam Goldstein, who I now know is Daniel Biran the owner of JBK.

However, all my paperwork is all assigned to :

Countrywide Transport INC.
6180 Atlantic Blvd., Ste. F, Norcross, GA. 30071
Ph: [protected] Fax: [protected]
ICC MC 598903 US DOT 1621672
www.countrywidetransport.net

I have since found out both of these companies are both owned by Daniel and Natalie Biran and that they are taking people’s money and not shipping their goods as a standard practice. They take the orders under JBK Transworld, then move the goods to their warehouse in Norcross, GA and hold everything, not shipping it as contracted to, for months, under the guise Countrywide Transport, Inc, their warehouse in Norcross, GA is causing the delays. The blame for the delays are always some elses fault, not theirs. And things disappear and no one knows where they go. All my major appliances disappeared, stove, refrigerator, washer, dryer, and of cource Daniel Biran and Adam Goldstein denied any wrong doing.

Pat Bailey and Joyce Steward

I was taken in by this same scam. A man called my home in July informing me that he was calling from FIA card services, I verified if this was a sales call and he lied that he was not selling and said that he was from the card services. He said in these days there are lot of identity thefts and seems that there was a hack into a batch of creditcard numbers at thier end. They were sending out the credit reports and i was to check if there were any misuse of my account. I confirmed if there is any charge for getting the credit report and he said that there was no charge and they sending it out to all people whose account maybe compromised. So they they had reason to believe my card account could have been misused and that they needed to send me the credit reports so I could make sure that my account was ok. He then proceed to tell my credit card number and he asked to confirm my social before he could proceed further. i confirmed my social. He then asked if he could record what we were saying and if i agreed to do this. I said yes. He then proceeded to very quickly read some terms and notices. I halted him saying he was too fast and i did not understand most of it. He lied that its part of his job to read out and make sure i heard it. He was pretty glib and kept on talking. I halted him again and he was pretty irritated and kept on talking.

I immediately went online and monitored my credit card account for a couple of weeks. No credit reports were mailed to me. Today Aug 14th i seen my credit card statement and there is a charge $12.99 a couple of days back by Privacy Assist.

I called Privacy Assist to check what was going on. The lady on customer assist was trying to convince me that it was a good deal to have protection. I said i m not interested. For the last so many years I have been regularly solicited to buy credit protection, and i never brought it. I then proceeded to tell the lady that i did verify if the guy who called was selling and how the guy lied. She then offered to lower the monthly charge if it was too high. It was like she did not understand that i did not want the service period. After much annoyance and petty talk she finally said that she will discontinue.

I asked for her to refund the money charged and she point blank refused, saying it is my fault that i accepted and BofAmerica customers wer given 30 days...it was like she never heard anything i told her about the guy lying and conning me. I finally told her i will lodge complaints. I told her in the first instance i got the card from Wachovia and not BofA. Secondly i never agreed to the service and finally i never got any credit report too. On and on it went, i was really getting angry. I told her to verify the call made by her rep and she had no right to call me a liar. After much trauma she finally agreed to refund the money.

I agree with earlier comments that 1. They are deliberately scaring someone with a lie so they can steal from the average man and this is so wrong. 2. Giving thier dishonest affiliates my credit card number and asking to verify last four digits social security number is also wrong. 3. The customer assist person tried her dammest to hook me to the service and refused to refund $12.99.

It is sad to hear that the USA employees at customer assist have to work in such pitiable circumstances. My heart goes out to them and urge them to leave as soon as they get better oppurtunities. It will not be easy in this economy. But harassing clients or being a fraud is not the better alternative.

For the most part the majority of customer assists call centers are outsourced and the people there are least concerned about service to Americans. I sometimes am inclined to beleive that they take deliberate pleasure in stickin it to Americans. I hope to be wrong in this, as the only ones to blame are other greedy Americans who outsource in the first place just to fatten thier bonuses.

BTW I agree that "tigereyze" has a vested interest in the company. He probably is employed by the company as PR and his job is to discrediting the folks who are complaining.

Do not trust such Corporates to be honest, or act responsibly, when it comes to this scam. They don't really care and just want your money.

The same thing happened to me. Luckily, I noticed the very first time they charged me the $8.99 for Privacy Assist, and after only about 5 minutes on the phone they were willing to cancel the service and refund me the money (but not until after running through all the wonderful things Privacy Assist would do to preserve my fabulous credit score). However, the woman I spoke to there claimed her computer shows I signed up for the service online on June 4...the problem is that I opened the account in a BofA branch on June 12. So I'm not sure how I signed up for a service when I didn't even have an account.

It seems BofA's financial troubles are causing them to do some semi-shady things, hoping people won't catch on. So I suggest everyone pay attention to their accounts.

-- Greg
Norman, Oklahoma

Banks do not reverse charges due to faulty merchandise. That is something you have to take up with the business. You can file a dispute if your account had fraudulent charges on it, being charges you did not authorize. Since you gave the website permission to take funds from your BOA account you really have no claim.