On January 10, 2024 in the middle of the day I was working at my home office when I got a call from Bank of America. This individual said it was urgent and needed immediate attention. This person said there was a fraudulent charge out of Dallas Texas this is possible because I just flew from Chicago through Dallas and into Los Angeles where I live The Bank of America fraud phone number displayed on my phone. I’m familiar with this number because the last couple months I’ve had other fraudulent charges on my credit cards with Bank of America. The individual said they needed to do a digital conversation on my device so I granted this they said they also needed to check my Zelle and cash app accounts, this all happened within minutes before I knew it I had $25,000 through Zelle and cash app removed from my account at the end of the call. They infected my iPad and my iPhone which made them in operable. Fortunately I had a third phone I called the fraud department right away at Bank of America turns out these individuals were masquerading as Bank of America employees I filed a claim with Bank of America within a week they said there’s nothing they can do so now I’m stuck with $25,000 out of my accounts after doing extensive research online online I realize that there’s tens of thousands of Americans throughout the country getting scammed through Zelle cash app through Bank of America
Claimed loss: $25,000
Desired outcome: I would like Bank of America to reimburse me my $ 25,000
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