Bank of America review: Customer service

Good morning I am writing to you after a full week of trying to get a real person to answer my phone calls I even googled how to get a real person to answer at Bank of America. I want to speak specifically about the branch and male branch manager at Rock Rd. and Harry st. in Wichita ,KS . I opened a checking account that was designed to never allow you to be overdrawn if the funds were not there the purchase was to be DECLINED. Recently I made several purchases and noticed what appeared to be a refund although it was not noted on my account as such so needing to pay bills I withdrew the money with FULL CONFIDENCE that if something should try to come through it would be declined keeping my account from going negative. In the next days I see my account is negative by over two hundred dollars. The next day I went INTO the bank because it is a FACT that the branch at Harry and Rock will not answer phone calls this is an issue that I have complained about many times. On arriving I asked to speak with the manager of the branch immediately he appeared to be very irritated and frustrated and flatley refused to offer any solutions to fix an account that clearly WAS NEVER to go negative . I was even further shocked by him standing up and asking me to leave when I began to question WHY this had happened and WHY the phone was never answered to customers. I have been a teacher for over forty years if I ever failed to answer a parents phone call there would be hell to pay and by the way one of his responses to me was "Do you know how many phone calls I get in a day?" actually no I don't and further more I don't care IT IS HIS JOB!. My account remains overdrawn and I remain angry and very unhappy with the customer service from a branch and bank that fully touts superior customer service. I challenge you today to get through to a real human being at the Rock and Harry branch, if you get through please keep your word Bank of America and take my account out of negative and keep your promise to a LOYAL customer.