Bank of America review: I am registering a complaint on the verification process Bank of America is using and the impact it has on their customers.

My name is Deron Fisher and I own a business called 3Strikes Technology Consulting and have had a busines and personal checking account along with a personal credit card with Bank of America for about 17 years. For the first 15 years I did not have any issues and my account was relatively quiet. Around June of 2021 I went into the branch to verify my EDD Bank of America account and mistakenly answered a question wrong on my test (suite number in a condo I lived in 15 years ago) and then I seemed to have gone into an algorithm and about 3 times a month my accounts freeze up and there is nothing I can do about it. When they freeze my accounts fraud prevention does so at all levels leaving me without capital or everyday walking around money for food and gas etc. Worse yet they have an issue with my phone number and indicated they can NOT verify using that number in fact it has reached a point where the fraud prevention team says they have 2 numbers for me but both are not eligible to be verified and the only way my account can be verified is through a text message to the non eligible phone numbers? To make matters worse they insist I must go into a branch and verifty by using 2 pieces of ID at the branch. Incredibly inconvenient and my current circumstance is I lost my wallet and the bank will not verify me without a picture ID which I do not have since I am waiting on the CA DMV -- 3=4 weeks. They are denying me access to all my funds for this period of time. I have gone in and "verified" over 75 times the last two years and you much schedule a formal appointment with a banker to do so now.