CB Banks Bank of America My home modification loan

Bank of America review: My home modification loan

Obsidian Queen of US

Sep 26, 2023 5:23 pm EDT

Verified customer

Featured review

I had a home equity modification w/BOA that I took my last resources to pay off recently. I followed up by calling a BOA rep & they confirmed that they had received payment, they'd close my account & issue out payoff documentation. I awaited the documentation but it never came. So, I went to their website to check on my account. What I saw confused me. The account was not closed, as I requested and they had added fees, etc. My daughter actually went online & paid the fees for me but when I noticed they didn't honor her payment. I paid them instead and they still didn't close the account. I called & spoke to additional BOA reps and was told that there were additional fees I needed to pay and that a lien was on my home. This is the first I've heard of this. Also, they changed my account numbers at one point and I was never given any explanation of why they did this. When, I spoke one of the reps recently they said something about my account was changed from one type of loan to another which made no sense to me. How are they able to get away with all this? If, I owed fees, etc. why didn't they tell me before & agree to close my account and agree to issue out payoff documentation? Something isn't right here.

Desired outcome: I would appreciate logical explanations, an apology and a refund of the fees.

0 comments

Add a comment

Bank of America - Closed my account for no reason 115

Bank of America - Incompetent Department and Service 109

Resolved

Bank of America - b.o.a. closed my credit card account 433

Bank of America - claims department 19

Resolved

Bank of America - Communication 18

Resolved

Bank of America - bad customer service 11

Resolved

Bank of America - dishonest refinance good faith estimate

Bank of America - Check cashing

Bank of America - IRA customter service

Bank of America - Denied my claim of unauthorized purchases 3

View all Bank of America reviews and complaints

Bank of America Contacts

Bank of America phone numbers

+1 (800) 432-1000
+1 (800) 432-1000

Click up if you have successfully reached Bank of America by calling +1 (800) 432-1000 phone number 8 8 users reported that they have successfully reached Bank of America by calling +1 (800) 432-1000 phone number Click down if you have unsuccessfully reached Bank of America by calling +1 (800) 432-1000 phone number 3 3 users reported that they have UNsuccessfully reached Bank of America by calling +1 (800) 432-1000 phone number

45%
Confidence score

English

+1 (800) 688-6086
+1 (800) 688-6086

Click up if you have successfully reached Bank of America by calling +1 (800) 688-6086 phone number 16 16 users reported that they have successfully reached Bank of America by calling +1 (800) 688-6086 phone number Click down if you have unsuccessfully reached Bank of America by calling +1 (800) 688-6086 phone number 1 1 users reported that they have UNsuccessfully reached Bank of America by calling +1 (800) 688-6086 phone number

88%
Confidence score

Spanish

+1 (315) 724-4022
+1 (315) 724-4022

Click up if you have successfully reached Bank of America by calling +1 (315) 724-4022 phone number 0 0 users reported that they have successfully reached Bank of America by calling +1 (315) 724-4022 phone number Click down if you have unsuccessfully reached Bank of America by calling +1 (315) 724-4022 phone number 0 0 users reported that they have UNsuccessfully reached Bank of America by calling +1 (315) 724-4022 phone number

International

+1 (757) 677-4701
+1 (757) 677-4701

Click up if you have successfully reached Bank of America by calling +1 (757) 677-4701 phone number 0 0 users reported that they have successfully reached Bank of America by calling +1 (757) 677-4701 phone number Click down if you have unsuccessfully reached Bank of America by calling +1 (757) 677-4701 phone number 0 0 users reported that they have UNsuccessfully reached Bank of America by calling +1 (757) 677-4701 phone number

Credit Card Issues

+1 (800) 214-6084
+1 (800) 214-6084

Click up if you have successfully reached Bank of America by calling +1 (800) 214-6084 phone number 0 0 users reported that they have successfully reached Bank of America by calling +1 (800) 214-6084 phone number Click down if you have unsuccessfully reached Bank of America by calling +1 (800) 214-6084 phone number 0 0 users reported that they have UNsuccessfully reached Bank of America by calling +1 (800) 214-6084 phone number

Vice President Bank

+1 (312) 992-6618
+1 (312) 992-6618

Click up if you have successfully reached Bank of America by calling +1 (312) 992-6618 phone number 0 0 users reported that they have successfully reached Bank of America by calling +1 (312) 992-6618 phone number Click down if you have unsuccessfully reached Bank of America by calling +1 (312) 992-6618 phone number 0 0 users reported that they have UNsuccessfully reached Bank of America by calling +1 (312) 992-6618 phone number

More phone numbers

Bank of America emails

support@bankofamerica.com

100%
Confidence score: 100%

Support

Bank of America address

100 N Tryon St., Charlotte, New York, 28255, United States

Bank of America social media
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 20, 2024