Bank of America review: scam and fraud! 457

Bank of America has absolutely no shame. Seems they have removed all power from your friendly branch office and given it to the most incompetent group of immature idiots I have ever run across. Some of their little tricks are to freeze your account under the guise that you have suspicious transactions. They will automatically freeze your account if you have over ten transactions in one day. Imagine beith out for dinner with your boss. You offer to pick up the tab, but you can't. One of the idiots has decided to freeze your account. So you call in to their crack customer support area where you will be abused, laughed at because you are stuck at a restaurant with a frozen credit card or even better, left on hold for over 1/2 hour.

What a prize this Bank is to America.

Bank of America credit card services lied about a repayment plan that was to have me pay a larger sum of money than I could really afford in order to have interest and late fees taken off my account if I reached a goal. Instead, when I reached the goal, none of the interest or late fees was removed. I made the increased payments for three more months with the credit card services people telling me to wait another month whenever I called.

I felt like I was being strung along and probably was while those who lied to me were getting reinforced to do so by bonuses and rewards for getting their stooge to pay more per month than should have been necessary.

Juniper sold to B of A, couldn't pay either on-line as neither site would accept payment. Spoke with BofA "you don't owe anything this month." Today received call from a cred coll agency. They say I am in arrears. They want last month's payment which I sent to other creditors. NEVER BELIEVE THIS HOCKUM! I proceeded on my merry way and now have BofA claiming I missed a payment. I think this might be a scam. I'll send them the money due but I HATE the way they treated me..and so HATE THE ###...

Bank of America provides zero customer service or help of any kind to long term customers with accounts in good standing. While attempting to deposit my payroll check at a BofA ATM machine, the machine took my card and wouldn't give it back. I couldn't make my deposit either. I called the BofA toll free number. All I got was excuses and patronizing lip service. They refused, despite my specific request, to send a bank employee to my location to retrieve my debit card from the machine. That was "against their policy". A manager I asked for then told me the same thing and refused to help in any way.

People beware! If you use Bank of America, you are on your own if you encounter any problems like this. They will NOT help you in any way. They will do nothing whatsoever for you.

As a business owner I have all my accounts with Bank of America. My payroll checks are drawn on this bank. The new policy is that there is a $6.00 fee to cash a check that is drawn on Bank of America. I was told the reason is to improve customer service. Am I not a customer? I deposit over $1, 000, 000 anually and expect that my employees should be able to cash their paychecks. Additionally, I went inside the bank today with a problem and sat there for over 35 minutes without being seen by an account rep. WHAT CUSTOMER SERVICE? This bank's service has declined dramatically in the 6 years I have been with them.

I have been a customer of MBNA since 1994 which always had reasonable rates 8% to 9% since Bank of America bought them the rates have been consistently going up requiring numerous phone calls to keep them reasonable. On my last statement it was 12.99% bad enough then I get the statement this month and it up to 27.99! I understand this is happening to many, many customers. I believe they are doing this to customers that they know pay on time in order to recoupe loses for their bad business deal ie: Countrywide purchase and bad house loans in general. This has got to be illegal. PLEASE LAWYERS ADVISE. THANKS! B of A make up any lame reason for increase even if you pay on time and more than minimum.

Since BOA has taken over Lasalle Bank in Mi, it has been a nightmare. Your ability to correct any mistakes made to your account is non exisitent. I have tried for over a week and a half to correct a problem that occured due to a BOA error, and have been unable to reslove it. I really thinks BOA needs to understand if it was not for it customers there would be no BOA

you're right- corporate america gets rich off the rest of us. BOA is too big. they have the worst customer service, wish they would go bankrupt. Oh yeah, the gov't would bail them out anyway.

Submit Free Press Release

[protected]:00:00

Connecticut Woman's Heartfelt Letter to Kenneth D. Lewis, CEO, Bank of America was never even acknowledged.
Despite her sincere attempt to communicate with Mr. Lewis directly, he simply sent it to the mortgage department of Countrywide Home Loans in California, where no real solutions are available.

(PressMethod) - It was a 3 page letter stating all events leading up to the existing situation of her being a distressed homeowner seeking many solutions to keep her home.

Mrs. Mandell has been working with U.S. Senator Dodd of Connecticut, Attorney General, Richard Blumenthal of Connecticut and many other lawmakers, government departments in trying to resolve something viable that will help you unusual and trying situation which looks rather dismal at this point, especially when the letter was just shuffled out of Mr. Lewis's office to California.

When a CEO of Mr. Lewis's stature simply ignores a woman's plea for help, it just illustrates the atmosphere of corporate America as being strictly business and uncaring to the hardships faced by middle America.

If there is anyone in out there that can supply real assistance and who will take the time out of their busy day to read or listen to her story, please contact her at: [protected].

I am a friend of her and her husband and I took the time to call the executive offices of Bank of America in North Carolina and that is when I was told that her letter was received and just sent to California by a woman in Mr. Lewis's office that I can only descibe as not being a contender for Ms. Congeniality.

Mrs. Mandell is under great stress and is reaching the breaking point, especially after having to withdraw her funds from her dwindling 401K plan to catch up with the payments and the stock market declines are taking care of what is left by slowly eating it away. Truly a formula for disaster and heartbreak for Mrs. Mandell and her husband.

This is the same company that has vowed to make every effort for all homeowners that they serve to keep their homes even if it means lowering interest to 2.50%, considerably lowering the principal on homes that are sinking in value by the day and eliminating pre-payment penalties with terms of up to 5 years or all three of the above unconditionally. They've even promised to make sure the payments do not exceed more that 34% of the monthly income of the homeowners. Tall promises by a company that has a lot to prove since they've taken over the helm of the infamous Countrywide Home Loans.

Many people in this country are facing the same challenges more or less and it's up to the government and the lenders to provide real help after shelling out large sums of money to bailout all the culprits that lived high on the hog while they drove the economy into the ground.

Can they meet the challenge and do they want to? We must all stand in judgment of their sincerity and only time will tell.

William Pappas
on behalf of Mrs. Ronni D. Mandell

CONTACT INFORMATION

Mrs. Ronni D. Mandell

Email Us

[protected]

Customer Service through Bank of American should be renamed Customer Disservice. The Bank offers absolutely no flexibility with people who live pay check to paycheck. I was never in the habit of racking up overdraft bank fees until I started regularly using Bank of America. Most banks will allow you to transfer or deposit funds to cover any overage and not assess a fee if the transfer is made same day. Not the case with Bank of America. If your account dips under even for one second and you don't catch it BAM! $35.00 late fee. I think the combined total of dips under that I made was about $28.00 over the 6 months I've banked with them. Money was all put back into the account as soon as I was allowed to transfer it (an issue I'll address in a moment). That $28.00 has resulted in over $490.00 in fees. I feel like I have been raped by that bank! For people that live paycheck to paycheck this is NOT the bank for you! I was drawn in by the supposed ease of online banking but there are no atms or physical bank branches in my area. I cannot even deposit money through another bank's atm (bank of america doesn't allow it). In order to transfer funds from another account online there is a TWO day window. Which means even if I WERE to catch an overdraft before it happens there is no way I could actually get the funds into the account without driving over 100 miles to the closest branch. Some banks offer real customer service. Use one of those. DON'T use Bank of America.

The B in BOA should be replaced with Bully. Is there a government agency to contact regarding their "prey on the poor" policy? At one point in time a bank could not charge more than 2 or 3 overdraft fees in one day. Now with the popular use of the debit card, they can keep Americans drain of their cash, starve their children, and increase the homeless rate all in a day worth of fees.

In today's economy, is it wise to prey on the customers or Americans for that matter (after all it is called Bank of America)?

Yet, I really would not want to put their golf memberships in jeopardy to help families can feed their children! Therefore, there must be a solution both the bank and the customers can live with -- without this bully situation BOA has created and govern by.

BTW -- I had to pay $35.00 or $0.01 transfer error. I transfered one penny short from my savings to my checking. What type of instution is this ___. Well I will let you fill in the blank.

BofA claims no knowledge of this company AND no affiliation. They are full of crap! I have been "offered 2months worth of charges" credited back to my account and told to file a complaint with the "Fraud" dept @ B/A...Which doesn't have a phone# listing! Yet the polite little girl on the end of the line said she could transfer me directly to them at which time I got a voice recorded message that says they were busy and to call back later...Blow Me!

Hi,

Today is 11/25/2017 and it is 8:28 PM.
A lady called twice. I pick up the second time. It was a woamn from Bank of America telling me that I will be receving a credit report from them and BOA will be monitoring my credit report and protecting my privacy and account info if anything happen to my credit rating. I will look into my frre credit report she will send and inform them of wrong info they will correct. I will have 30 days trial period.
She asked me if I understood that I will receive this info and the credit report, and if I understood the ton of information she provided me she said in less. She waited for me to say yes, but of all what she said I remembered hearing that I will have "30 days trial period".
I told her that I did not understand the purpose of her call and her intent clearly. Indeed, she was trying to make me agree and approve her service that indeed is a disguised offer that I never requested. She did say trial period of 30 days among all what she said about the service but she never said that I would be billed after 30 days.
Fortunately I grab the "30 days trial period" out of the 200 words or more she threw at me concerning my credit report and them monitoring it. This only allowed me to step back and tell her I believe it was a disguised offer ... that is when she hang up on me.

Be careful to this CREDIT REPORT mailed to you and the bank monitoring it. It appears at first as if they are taking of a preventive and precautionary measure they want us to be informed off BUT it turns out to be a disgusied sale speech that only the words "30 days trial period" can reveal if you got them out of her rapidly delivered speech. So never say yes if you are not sure of what point she is making of her intent.

She never explicitly revealed the purpose of her call. And as a customer of BOA (having accounts with them), please do not hang up on me people of BOA ... even if you get caught at your own game!

I do personal business with you and my position as an accountant force me to do official business with you as well. So your residential startegy also impact your business customers.

Luc Falies

I agree completely. Their customer support is terrible. I tried to open an account with them through the online application on a Friday. On Monday, I received a phone call from a global consumer's fraud department during work hours and when I returned the call it was after hours since they are in Florida. I live in California. I contacted the representative in California from the number given in the emails and they were unaware of any notes on my new account and said that I would have 30 days from creation to make an account and that nothing was wrong with the account. A few days later I get another call from the Florida fraud department at home when I'm at work. The next day (Friday) I take an hour off work to contact them and see why they're trying to reach me. It turns out they closed my account since I was unable to be reached... I talk with the lady on the phone concerning this issue and she apologizes and tells me to contact my local branch and have them call her to deal with this situation. I go in to my local branch on Saturday and they tell me that they can't deal with this situation on Saturday because the department that handles this is closed on the weekends. They tell me to come back next week. I come back on Wednesday and am told that the bank manager is on vacation and to come back on Friday. I return Friday and am referred to the risk management department. They tell me that since I was unable to be reached they feel I'm a credit risk and will not re-open the account.

Then, the Executive Bank Manager tells me that their online applications are very bad and that I should have opened the account in person. She also tells me that this could negatively effect my credit rating. Finally, she says this happened to another person and that they were able to deal with it by having that person put up a $10000 year long cd and that might be an option for me.

All of this because some ### in the California branch couldn't tell me that there was a problem with my account.

I also never received any notifications through email or any other phone messages regarding what was happening other then to contact the Florida number at my earliest convenience.

Do not ever use this ### company for you banking purposes...their customer service representatives are rude, unhelpful, and grossly incompetent. They have little to no communication between their various departments and local bank managers have no control over problems created by a computer glitch or a crack in the system.

After nearly spending 3 full days to deal with this mess I took 20 minutes of my time to go to Wells Fargo and open an account.

So far...not one problem with them...

I have been a very long customer of Bank of America and have a coulple credit cards from them. Well, my interest rates are always pretty low (around 8%) but last month they raised it to 16% for no reason! I always pay my bills on time, so of course I called to find out why. They said they raised my interest rate because I have too much other debt and that I should seeek a credit card consolidation company to help me out... whatever... my debt is almost all at 1.99 or 0% interest rates except for this particular card. They "claimed" they sent a letter telling me that they'd raise my interest rate if I did not cancel the card. Well, the same time this "letter" was sent, we were in the midst of a massive hurricane in the Houston area. She did not care. I never got the letter and they were no sympathic at all. So irritating. DO NOT GET A BOA CREDIT CARD! They will screw you any way they can...

There is a reason - ITS THE CREDIT CRISES.

Don't let them lie to you and tell you it your credit report.

ALL THE CREDIT CARD COMPANIES ARE DOING IT and then lying to their customers stating it was due to changes in their credit reports

I made 2 wires in Australian dollars and Singapore dollars and was told the charge would be $35USD each, which would come out of my account. When the wires were received, an extra $12AUD and $14.81SGD were deducted from the wired amounts. This is very unethical as I specifically requested that the exact amounts be transfered and the $35 charges were to come out of my account. As a result, the payees are short and I now have to transfer the difference, again.
Banking should be more transparent, no wonder the economy is in the state it is in - there must be many of these illegal deductions going on every day. I hope the new government will put in some reforms to make it illegal for banks to rip off customers like that

I was charged an overdraft fee because when I swiped my bank card as credit it created my account overdrawn. Why didn't BANK of america decline my transaction so I would have been aware that I didn't have enough money? No, they want your money. However credit transaction takes 2-3 days to process and by the time it processed there was enough money once it was debited from my account so it my account never went OVERDRAW...BUT THEY STILL ...charged me an $35 OVERDRAFT FEE...how is that LEGAL? I am submitting a complaint to Controller of the Currency. Anyone that has complaints PLEASE SUBMIT THEM TO OCC...

Bank of America probably got hammered by legislation that does not allow them to arbitrarily jack up interest fees to 32%

So I noticed that BOA and Capital One have a new trick. They can simply print the minimum payment on the statement. But this does not reveal that if you do not pay the full amount to get the balance low enough, they can charge you an over-the-limit fee.

Both banks did that to me this month. What a scam - not telling you the actual amount to whittle down the balance so that you can avoid a late fee.

And I doubt there is anything I can do about it. They know that defaulting wrecks your credit.

The Bank of America has frozen my home equity account. They maintain that the price of houses in this are is the reason for the change.

The original line of credit amount was based on the value of my home in 2017. As you can well imagine, the value of my home increased more in that time than it has declined during the recent housing crisis. Obviously the given reason for the freeze is bogus.

Ironically, my entire borough was reassessed and I received the new assessment from my town today. Even that is greater than the basis used for my home equity line of credit in 2017.

And to add insult to injury, there were two other mailings from BA. One, I received a letter from BA saying I had been pre-approved for a loan up to $30, 000. I also received notice of my next HE payment and included with that was a "check" to use for transferring a high-interest balances.

We will be switching banks completely due to the rude and unprofessional service that we have repeatedly received at the Conshohocken branch on Fayette St.
The employees are unwilling to explain the terms and conditions even when asked direct questions regarding accounts. They have continually mishandled our accounts, given us incorrect information, and refused to follow up on problems brought to their attention.
They have resorted to name calling customers and yelling in front of other customers and have revealed incidents and information regarding our accounts to members of the local public while consuming alcohol at local establishments.
Completely unprofessional, both inside and outside the office. Not the type of company or people that you want to have access to your financial information.

Welcome to the wonderfrul world of Bank of America. There is no attorney, government agency or person that will ever be able to rectify the years of destruction this bank has caused to normal people. God help us all.

I believe BOA has charged me error on numerous occasions...Last Fri. 2/6 I made a couple of purchases, I realized I was in the negative so I made deposit by close of business day to cover the item pending which put in positive.

That Mon. 2/9 I needed unexpected auto repair. On 2/9 I was charged 2 $35.00 NSF for the item on Friday 2/6 & NSF of the transaction on Monday = 105. How is that possible. Let me mention I made a $200 on 2/10.

The Customer Service Rep and the Mgr. said b/c I swipped my card on 2/9 it caused them item on 2/6 to overdraw, even though I had the funds to cover the item on Friday. The mgr. went to say that 1) Funds must be available the day you swipe your card & 2) the day the merchant sends in the receipt.

Funny thing about that my account never shows me in the negative for the transactions done on Friday but yet I was charged $70 bucks which casued a ripple of affect so know I have incurred about $140 dollars worth of NSF fees.

I ran a credit report on myself as I do annually. Having an 800+ credit score for over a decade I was shocked to see a defaulted account with BOA. I went to my local branch who attempted to help and a week later while on vacation I tried to use my debit card from BOA and realized $4500 was stolen from my account by guess who... BOA. They said they had the right to take it as it was in default, despite the fact that I called them and filed a formal dispute. After having family wire money so i could eat i called my attorney who convinced them it was an illegal action. They still have yet to rectify and are trying to hold me liable for a co-workers credit card, even after the credit app. lists NO such person. My credit is destroyed and I am forced to sue them. Worse I have an application for me which was forged and in the same handwriting as the internal bank papers for which i had no access. I have recently sold a home and have capital to buy a new one yet my rotten credit score will not allow. To add insult to injury the existing BOA card was cancelled and they raised the interes rate to 29.9% without even telling me. It is a discrace that we bail the criminal out and the still rob from the working Joe to give their lavish bonuses. They make Berni Madoff look innocent. I pray I get my day in court.

Opened a checking account and received several welcome letters from Bank of America. Deposited over $500.00 to the account and the following week received a letter from them telling me that they were closing my account due to "Multiple Users of Social Security number". After many attempts to clear this banking error up, to no avail - I was then charged $60.00 as a fee for the bank's closing of the account! I have not received any of my monies back yet and it has been over one month since I made the deposit. My next step will be to go to the media for exposure of this bank's methods of stealing monies from innocent people.

While in New Orleans for Mardi Gras I discovered, in that embarrassing way, that my check card wasn't working; it was declined while making a transaction. This was not due to insufficiant funds. Bank of America had put a block on the card because I was making purchases out of state. When I called Customer Service I was told that I could remove the block by going to a branch with two forms of ID. Problem: there is no B of A branch in New Orleans.

Two customer service reps told me the same story; that the only option was to go into a branch. Finally I got through to one who said I could fax to them two forms of ID (front and back), my phone number, and three signatures to verify my identity. I have traveled extensively while relying on Visa/Mastercard check cards from other banks and have never had this problem. They said the hold was for my protection (read: lost and stollen cards cost them millions every year). Now I'm stuck in New Orleans with no access to my funds and waiting for a call back from customer service for which, because of my earlier dealings with them, I hold little hope of being helpful.

It is obvious to me that Bank of America doesn't give a darn for their customers. Their "services" are designed to protect them and make a profit off of YOUR money.

Just had my credit line frozen.Had 186, 000 available, now nothing .My balance is $990.They will not let you talk to the person who made this decision.Zillow estimates homes worth at 380k, balance owed is 217. Never late with a payment. Customer for over 10 years.Didn't the federal gov(us) give them a bailout? INCREDIBLE!

Today more than ever it is important to recognize the existence of and relationship between customer service and sales. Oftentimes we fail to see that a person in our business establishment is there for a purpose. Specifically to do business and most of all in person; the highest form of social contact a bank and a customer can have.
Perhaps the most disturbing observation of this would be a person who enters a bank with that bank's cashiers issued check in hand, but because the person has no account with the bank they refuse to accept it. However the greatest tragedy is the removal of the greeters who are able to meet and direct a person to the best resources at the bank.
I am not over exaggerating on this one, the clerk, his manager, and his Assistant Vice President cited that they could not cash the cashier’s check, Mr. Amurao had to be asked to come from behind his desk to answer a question, which was "Do you have documentation in writing to indicate the procedure for this action you are taking?"
He said, yes but it is internal bank policy and we are not allowed to give it out. I promptly asked for his manager, keep in mind that at this point the only stance taken by the manager is reactive not proactive. Imagine a proactive conversation like, "I am sorry that we are unable to directly cash this check, perhaps you would like to visit with our managers and discuss opening a account with us, perhaps they will have additional solutions.
So, his poor response cost me my consulting time ($600/hr) but the fact that the service was so rude, and in economic times like these; we all know that the consumer represents profit, where poor service begins to erode overhead, I decided to wait and wonder how much a Vice President at Bof A makes these days? Well we waited to find out.
Once we got to the desk, I politely asked for his card, and explained my situation. His response was equal to Mr. Amurao, but since I had a goal in mind far beyond Mr. Lu, I asked him to check with his boss, and find this mysterious document that he could reference to for customers obviously concerned.
Here is what we were looking for: When a customer comes into the same bank that issued the cashiers check, what is the proper way to handle the customer.
1. Do verify what type of customer he is?
2. Do we ask our supervisor if unsure?
3. Do we call customer service for assistance?
4. What we don’t do is to make the customer feel like he is fighting a losing battle, especially if he is someone else’s bank customer.
Here is a man living in one of the most exclusive neighborhoods in San Francisco, (in 2017, of the cities in California that raised the most money for Obama, my zip code was number 6).
The resolution came by way of the website of course after the very stern lecture on what was being done was out of the normal course of business for him but in this case he would be kind enough to print out and highlight the area concerning "Business, Corporation, Organization, Agency, Partnership, or Association"
After again thanking him without looking at the document,
I reminded him that
1. At no point did anyone ask to see my form of business structure, my identification (business) or any other identifying material I had brought.
2. Secondly, I was a profit for the bank that day, or at least not a further deduction by having my client become aware of the trouble, and thus delay future work because it, (imagine they might move their long-term account).
3. At each stage of the discussion, this could have been resolved by simply asking if I would like to become a customer and find ways for me to become one.
I understand that the economic climate has us all a little shaky, but for those of us who have a job, need to be on top of things like service more. We can all and have in the past borne the brunt of recessions, if we all learn how to treat each other a little better.
I would appreciate Mr. Lu proving a apology, and if this is a matter you would like to discuss further please contact me.

They call remote family members to pass along information and try to intimidate them into giving information about you. Did this even while they had a direct line and were in contact with me on bills. Very unethical behavior in my opinion and needs to be investigated by the Comptroller and Federal Trade Commission. The supervisor argues that if you respond you are "threatening" them. One of the most unprofessional and dissappointing corporate operations I have seen.

Bank of America offered me a very low interest rate on other credit card debt if I transfered it to Bank of America. We did the math and the interest rate they were offering on this balance transfer would save me money. After checking my credit and saying it was good and they transfered the the balance from another company to theirs(BOA). A short time after, about three months, they closed my credit card accounts before even telling me. I found out in a very embarrassing way. I tried to use my card and was told the account had been closed so I tried my other BOA card and again was told that this card was no good either and the account was closed. I called right away and was told yes they had closed my accounts because they didn't feel like I was able to pay. I had a good payment history with them on my MBNA card since 1998 which they acknowledged. But they didn't think I made enough money to make my payments even though I always have made them. BOA always offered a large amount of available credit. How can they say I have good credit, make and accept a balance transfer because of good credit and payment history and then noe even three months later close the accounts because of credit history. No one a BOA could give me an answer. When I asked why they didn't call to tell me they were closing the accounts before they closed them they said "Well, we may or may not have sent a letter." I didn't get a letter until a week after they closed the account! Now I have a large balance on a credit card I can't even use.

Do not know all the info about companies..just what the bank told me..I was accused of helping 2 Intl companies try to defraud Bank of America. The bank would not allow me to talk to them, just closed out all my accts and escorted me out of the bank while insulting me and calling me a terrorist the whole time. They were extremely rude. I have been in customer svc for 25 yrs and have NEVER treated anyone w/such disrespect. I did NOT give any info out to these companies however it was reported by them to me that if I would not give out my acct info they had ways of getting it..w/out me..the acct they tried to debit money out of, I didn't even know the acct # yet as I had just opened it and it had a zero balance.. furthermore Bank of America instantly turned me into Chex Systems..where now I cannot open an acct for up to 5 yrs. I reported the activity asap, I saw the attempted transaction on that acct when I checked my info at 10pm at night..was at the bank next morning when they opened..and they were nothing but ACCUSING. I have tried since to visit the branch to speak w/anyone who would listen ..and they just say they've terminated all business w/me and escort me to the doors...Can you help me please..?
The bank did tell me that the companies that did this were not LEGIT...I got their names off emails they sent, telling me they got my resume off career builder and Hot Jobs..but I did not release any info to them whatsoever; what they got, had to be online someplace.. They tried to debit $1.7 million out of my new acct ..that had a zero balance..and I did not yet know the acct #...HELP?

I had a business account with bank of america and never had a negative balance with them, then all of the sudden I see a charge of almost -$900, 000.00. I call to find out what this is about and they said the account is being closed. I call again to ask why they have no reason just that is has been closed...anyone know a reason?

Info: Standard Federal was bought out by LaSalle Bank and then Bank of America bought LaSalle Bank. In a perfect world - LaSalle and Standard Federal Banks were great - in a "cheating world" - Bank of American is the winner! I have a separate 3-ring notebook on charges (scams) that they are fighting me on - though they are legit! The name on my binder is Bank of America "Rip Off Artists in Training" Disputes!

My charge bills were due today and trying to pay them online always worked before - but not tonight - so I called - and a recording said payments made after 4 p.m. will be processed the following day. Well - great! They have been "socking" me for tons of fees - guess we are adding more taxpayer money to cover the taxpayer money we paid to the government. I sure would love to have even a small fraction of the bonus money they paid employees with our money! I have never felt so cheated by a bank - guess they have to make money illegally as well as receiving it! Kathy

Bank of America has performed in my humble opinion a criminal act against most of its consumers. Credit card customers have had their rates increased by an obscene amount. Generally without any rhyme or reason behind it. Except for the lame excuse that it is because of the economy. Apparently there are to be regulations imposed by our government to stop this type of obscenity that some banks and credit card companies are doing. What I'm curious to know is WHY is our government WAITING until JUNE 2017 to impose these regulations? Why is our government not putting limits RIGHT NOW on this type of criminal practice that B of A and other credit card companies are doing to the American public! Why wait until 2017? Funny how these banks and credit card companies are being given a "head start" of sorts. I wonder who is profiting from this "wait". It sure isn't anyone that I know.

Does anyone know of any class action lawsuit I can join aginst BofA?

I have had my Master Card since 1979 with MBNA, always paid my bill on time and have had substantially high balances that have been completely paid off repeatedly. When Bank of America took over MBNA the interest rate was running around 6% that they upped and after many conversations over a year finally they gave me a 9.9% rate and I had to fight for that. Recently I paid off a substantially amount again and was notified that my rate was going up to 14.9% plus prime tec. I called today to discuss it, was told there was NO, NO negotiating and that my many years of being a faithful user and payer on time were worth nothing. Then asked to speak with a Manager and was told the same thing, “It is an overall business decision and we cannot help you, I asked about the Billions they just got from the government and why I was being penalized for having paid my bills for 30 years and they just told there was nothing they could do. They were in a crunch; I replied you will be in an even bigger crunch because I was getting ready to use the card again for a substantial amount but would not. They offered to refinance my home. So much for those of us who have paid our bills and have good credit, they are using us to fill their coffers.

As a couple our credit scores are in the mid 900's and mid 800's. When applying for a very small mortgage pre approval, (as we're paying mostly cash) they not only sent personal info to wrong addresses three times (one was an "ex") and although approved once, when renewing we were denied twice because they said my husband had no credit activity and no score. We checked and our activity is excellent and high scores. BOA promised to correct, but then denied us again for same reason. Said they'd correct, yet again did the same thing. Everything they've done has been a comedy of errors too many to list here. We had originally planned to transfer all our savings accounts and buy a home through them but guess we'll take our business elsewhere.

I wanted to post this from talk show host Clark Howard's website...

Mar 27, 2017 -- New findings on how the giant monster mega-banks rip you off
RIP-OFF ALERT: USA TODAY has done some new research into how the giant monster mega-banks rip you off.

This should be of special interest to customers of Bank of America, Chase, Citigroup, Wells Fargo, HSBC, PNC, U.S. Bancorp, SunTrust and others. Here's a quick rundown of the newspaper's findings:

• All the banks allow you to overdraw at the ATM -- except Citibank.
• All the banks allow you to overdraw online.
• All the banks allow you to overdraw at the register -- except Citibank.
• The majority of the banks won't even give you a warning at the ATM to deter overdraft.

Bank of America recently settled a class action lawsuit over their overdraft fees. It turns out they had software to calculate how to generate the most overdraft fees when a customer went negative on his or her account.

A typical overdraft fee at most banks could easily be $35.

This is the game the giant monster mega-banks play. So it's incumbent on you to do a few things. First, you can take your business to a credit union or smaller community bank instead. Second, you can continually monitor your account online to make sure you're in the black. Third, you can use a bank register to track your account to the penny.

Don't let the banks play Jesse James with your money. The real irony here is that at least 3 of these banks -- Bank of America, Chase and Citi -- are like pigs lining up at the trough of federal bailout money from we the taxpayers.

And this is how they turn around and thank us?!

Meanwhile, to add insult to injury, Chase had been planning on buying 2 private jets at $60 million a piece, and wanted to spend $18 million to dress up an airplane hangar, according to a TV news report Clark saw. Chase has now agreed to delay these purchases until they pay taxpayers back.

Finally, senior producer Kim brought some perspective to the USA TODAY article by explaining how ING Direct went above and beyond when she nearly overdrew her account. Talk about great customer service!

This crazy and as long as we pay taxes these banks can always ask for more of our money to pay for their "more important lives"

We are casting a documentary about unfair bank policies. Looking for stories with complaints about banks. If you are cast we will pay you. If interested contact bellmartel@sbcglobal.net for more information. Casting needs to be concluded by May 1st, 2017.

i also have been a victim of B A ...i had been in the fixed 5.9 percent through MBNA/Bank of America which i had got the card and rate through being a member of the quarterhorse association...they kept sending me email to pay or be charged late fees... in april i paid 140.00, 120.00 and 326.00 ! i have confronted them on this with no repsonse...i would like to no where this money went?I have always made my payments in a timely matter.. all have been debited out of my checking account... i called today to also find out that they have jacked up my interest rate to 27 percent! i am furious... and i will never deal with this bank ever again! i feel they are dishonest and crooks... our goverment needs to do something to protect Amercians from this kind of conduct from credit card companies! this bank needs to be watched...they are SCAMMERS