CB Banks Bank of America Unauthorized currency exchange

Bank of America review: Unauthorized currency exchange

IsabelZ of shanghai, CN

Mar 15, 2024 2:21 am EDT

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I am writing this letter to express my dissatisfaction regarding the unauthorized currency exchange that occurred during a recent cross-border transaction involving your institution as the correspondent bank in the United States. On Feb 4th, I instructed my trading partner in Kingdom of Saudi Arabia to transfer $26882 to my account elsewhere. However, the credited amount was in Hong Kong dollars, resulting in a significant financial loss of $470 and, more importantly, severely damaging the long-term business reputation and trust between me and my supplier.

I demand an immediate investigation into this matter and the full refund of the $470 loss caused by the unauthorized currency exchange. If this matter is not resolved satisfactorily, I will have no choice but to file a formal complaint with the Financial Conduct Authority (FCA) in the United States and take further legal action if necessary.

Enclosed are the transaction details (UETR:dabb80b4-3023-45b3-82d6-07d8f0e350s9), including copies of the original instructions and any relevant communication. I expect a prompt response within 7 days outlining the steps taken to rectify this situation and the timeline for the refund process.

Claimed loss: 470USD

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Nov 20, 2024