Bath & Body Works Direct review: false advertising 54

I order [protected] on 12-2-22 and have not received an email for shipping. i am very disappointed that i place an order when the candles were on sale for $9.95 and still have not received an email or items.

please assist with this matter

I have purchased many many candles from you and just love them, but this year after Christmas I always shop your sales for me, and 2 of you three wick candles have burned half ways and two of the wicks just stopped burning, the wick is so low you can't light it. Can I return them for new ones even when you probably won't have my favorite ones?

I bought four of your soap dispenser holder and they’re all rusted would like to show you pictures and get a refund

I'm with the monthly perfume. I get two perfumes a month. And I ordered a bottle of jimmy choo. I have received nothing. My order number is [protected].

On -Date Placed Apr 18

Order Number [protected] - I was to get a free item for the 3 purchases I made, but because product was unavailable AFTER the order was submitted they cancelled it off my order and never provided a free item. They could have easily traded it out.

Several of my wallflowers are leaking a brown sticky substance from the bottom and sides of the device. One leaked on my wood floor and took the finish off the floor. One leaked on my granite counter top and I literally had to use a razor blade to remove the substance.

I ordered online/pickup in store I request my free gift so they canceled 2 items from the order so I don't received my free item and they took away my points.

The order was june 6

The store was 5012 w 119th st Leawood ks 66209

Olinka relingwht

Olinka445@gmail.com

I purchased the Champagne toast candle, the glass became so hot it burst and caused a fire in my bedroom! I want resolution to this issue asap! I lost my nightstand, mattress and numerous items in the fire, that now I need to replace!

Why are you selling candles that burst?! I have bought from bbw for a long time and this is Insane.

I have just received a shipment from Bath and Body Works. The package contained soaps which were randomly tossed into the package, NOT sealed, leaking and overall a disappointing mess.

I look forward to hearing back from you.

Can/Will you help with this?

A Longtime Customer,

Maryann Judy

I bought car freshener and a skull holder. It leaked and caused damage to my car... today 11/21/23 at 1100am. I have sent picture of the damage caused by your product. This is unacceptable and needs to be fixed. The product does not have any warnings either

Bath & Body Works lie and tell you, hey you can shop ahead of time and pickup in store just put your items in your basket. When candle day comes about, they tell you " Oh no pickup is unavailable!" So many people are so over the BS! We know years to come they'll be closing some stores! Too misleading!

I placed an order on Dec 26,2023. Still has not arrived. Order number [protected] my daughter placed an order the same time as me and got it a few days later. When I call the customer service number it goes in a merry go round and keeps repeating the same information and I can’t reach an agent.

purchased scented candles from next account

unable to burn appropriate despite following burning instruction .

candle wax covering wicks when candle half full had to dispose of some candle wax before wicks would burn ?

i have purchased for several years and have never encountered this problem

I ordered 13 wallflowers and one came broken Order #[protected]