Menu
For Business Write a review File a complaint
Bath & Body Works Direct

Bath & Body Works Direct review: caused health problems 26

M
Author of the review
3:19 pm EDT
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I recently bought a Wallflower pluggable fragrance set from Bath and Body works during their Semi annual sale. I came home and put it in my bedroom hoping to get a nice fragrance all day long. But instead it filled my bedroom with this smell which made feel nauseous and I had watery eyes. I opened the window in my room thinking it must be something else but still I felt the same. Now everything in my room smells of it. My bed sheets and clothes and even my hair. Even when I goto work I get that lingering smell from my hair no matter how much perfume I use. I removed it the same day from my room. But I still have that nauseous feeling. I am sure they use some chemicals that have caused it. It must have definetely given out some fumes that penetrated deep inside my bedding and clothes and my hair.
I will be going to the doctor tomorrow to get a check up. I checked on BBW website they dont have any phone numbers given and all I could do is fill out a form which I am sure they will not be bothered about checking.
Damage Resulting = This product affected my health. I am feeling nauseous since I put this in my bedroom and hair smells of the wallflower scent due to which I keep on feeling nauseous all day long.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

26 comments
Add a comment
A
A
anonymous86
Baltimore, US
Jan 23, 2010 8:40 pm EST

this is the most amazing complaint i have ever read. thank you. you are an idiot.

L
L
Loreesp
Orlando, US
Feb 08, 2010 9:50 pm EST

well i have sinus ... o buy several of them and plug them all over my home and since i had them on my house i get this kind of allergy . i have a very serious sinus infection .. i cant say that they are super but they are bad for me

S
S
stlmommy
US
Jan 07, 2011 9:55 pm EST

I agree with you completely. The wallflowers fragrance is way too strong and contains some scary chemicals that some people react to negatively. It bothers me too. Don't listen to the other commenters on this site. They are rude and have too much time on their hands.

K
K
Kev R
Dobson, US
Mar 30, 2011 3:30 pm EDT

I purchased the True Blue Tanning Spray and I too got a dead rotting body smell. Everything that was in the bathroom where I sprayed, towels, shower curtian, bath rug, walls had to be repainted, my clothing, my bed clothing, aprrox $500. worth of home goods had to be thrown away. And as with this other lady the smell in my hair which was not sprayed but what laid on my shoulders still has this dead body smell. When I complained they offered me a $50 gift card. REALLY? They wanted everything that I had thrown away, all that stuff was garbage and was put out that day. Poor garbage man when he open the can. If that is all they have to offer they can keep it. I will get my money back from complaining on every social network I can find. Don't buy this spray unless you like the smell of a dead body. I was in the rescue squad for years and unfortunately I had to smell this odor more than once but at least it went away when I left the room. I went to the beach a week later and the maid that cleaned the room had to throw the pillow away from the odor still in my hair. It has been two weeks now and I am still smelling this odor that is in my hair and still in the washing machine where we tried first to wash all the towels, clothes and bedding. So I feel like this is a true claim whether they have the items or not. And dumb [censor] me bought 9 cans of this crap. It did tan but the odor was difinitely not worth it. They just have no idea of the damage it caused me and my family. From now on it will be the real sun or I will just stay blinding white. I was spray tanned at the beach with no left over odor or damage so I know that it was not my body chemistry. True Blue Airbrush Tanning Spray is BAD! Dont but it, dont buy anything from that greedy company. Kev R

A
A
Annarp74
Enumclaw, US
Jan 12, 2012 8:19 pm EST

I bought new wall flower fragrance for my home and within 24 hrs my body reacted with a severe red itchy rash and my face swelled 4x normal. I ended up in an emergency room having every possible test known. All results came came back normal. I am most positive since the wall flower was the only thing new in my environment that this was the cause.

A
A
Alexe
montreal, CA
Dec 14, 2012 10:13 am EST

Used one 2 days ago, Headache, nausea, swelling gums, palate, tongue, throat. For the past 2 days.

A
A
Anonymous in SD
San Diego, US
Jun 07, 2013 5:39 pm EDT

I just recently bought the honeysuckle wallflowers and three wick candle. I plugged them in on Sunday...within hours of plugging them in I became very nauseous. I didn't make the connection until Friday. I had a terrible headache all week, felt nauseous all week and had a very upset stomach. On Friday, I started to get a sore throat and couldn't taste. I had unplugged the wallflower in my bathroom because it was so strong on Monday, but I had left the one in the living room plugged in. Friday, the light bulb went off when I walked by the wallflower in the living room and instantly got nauseous. I threw all of it out.

C
C
clgs
US
Aug 20, 2018 4:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Same problem in this house. My room mate swears his nausea and stomach discomfort comes from the plug-ins!

S
S
Suz 2013
US
Jul 15, 2013 11:53 pm EDT

Anybody have problems with bath and body works staining their clothes? After narrowing down what could possibly be causing stains all over my teenage daughters fronts of her shirts. I came to the conclusion that its the body mist causing it. She told me her friend is having the same problem so i am suprised i am not seeing anything on the internet about it.

E
E
Erni Jones
US
Jun 27, 2017 8:36 pm EDT

My boyfriend is a fragrance nut loves candles, plugins, etc...well he recently purchased wallflower pineapple from BBW and I had the worst allergy reaction. Eyes burning where I could hardly keep them open. Nose watering, and feeling lethargic. It was horrible. This stuff is toxic people better wake up I have read it causes liver cancer. And anything that can eat through paint and you are heating it up could not possibly be good for your body. This is the damage to nightstand a month ago. I turned wallflower unit upside down on nightstand not realizing the oil was acid ate through the wood finish.

View 0 more photos
R
R
Renee Beacom
US
Sep 13, 2017 10:35 am EDT
Replying to comment of Erni Jones

anything oil based will eat through wood. I set my perfume bottle on my dresser and it did the same thing.

D
D
DF123
Montross, TO
Jan 05, 2022 1:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Can I ask? Why do you go by Erni Jones?

R
R
Renee Beacom
US
Sep 13, 2017 10:36 am EDT

however i have been battling a chemical smell in my nose for years and cannot find the cause. but yesterday i noticed when spraying one of the mists on that it resembles that odor. Just trying to find a cause for these odors.

D
D
Diamond Anderson
US
Apr 27, 2018 12:41 am EDT

I just happened to come across this and I'm going to agree one hundred percent that there is something not right with the bath and body works wall flower plug ins. I was using them this winter 2017 and bought a few new wall flower plugs and I have been sick as a dog for the longest time. I have had repeated occurrences of headaches and a pain in the back of my throat. I had the worst sinus issues ever, getting up 5 to 6 times a night getting warm and cool compresses to calm my sinuses so that I could actually sleep by attempting to dull the headache pain that sometimes turned into migraines that I would have to fight off. When the bulbs ran out of oil a few weeks ago, I didn't replace them and I have noticed that I feel much better. They also still use parabens and other chemicals I try to avoid in all of their lotions, bath gels so I don't use any of that stuff. Several years back my mom broke out with a horrid rash on her hands and mine was almost as bad from the deep cleansing hand soap and it took a lot of money and doctor visits to get my mom's hands under control. I haven't noticed if the candles are a trigger, I will be brave to burn one I recently bought to find out, but if it does, all of that crap is going back to bath and body works ASAP.

Y
Y
YonnieBaby
US
May 10, 2018 7:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I totally agree, because I'm currently having the same sinus issues. I just wrote a review regarding my experience.

Y
Y
YonnieBaby
US
May 10, 2018 7:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Within the past 2-3 weeks I bought 3 different scents of the wall flowers from Bath & Body Works & this has been the most horrible experience of my life when it comes to my allergies. At first I thought it was something around my apartment complex considering that Spring is approaching, but when I'm at work I'm fine, but soon as I step foot it my apartment my nose gets real stuffy. I wake up with itchy throat, mucus around my eyes & my eyes are forever irritated & itchy. Allergy pills, vick's rub, thera flu, just anything didn't work. So I thought back on what was it that I recently bought in my apartment, because it's something in there & sad to say because I LOVE the scents, it was the plug ins. When I went back to my original home town for a weekend, I didn't have sinus issues like the ones I have in my apartment at all. Soon as I got back, they started again. So, this morning before leaving for work, I placed all 3 outside in my shed & will wash my bed sheets & Lysol my whole apartment to see if that is it. But I can guarantee 100% that that is what it is cause I never had an issue like this with my sinus to be like this 2-3 weeks straight.

C
C
clgs
US
Aug 20, 2018 4:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sinus issues...NO. Nausea...YES!
My room mate swears his "stomach" issues are due to the Wallflower Plug-In scents. I have no symptoms but he chronically feels bad in his stomach and head every time the wall units are plugged in. We disagree back and forth (I plug them in and he UN-PLUGS again). I am finally reconsidering after reading the reviews whether a Wallflower Plug-In can actually be toxic to some individuals. I love the aroma but I think I will definitely not use the product in hopes my room mate will feel better before scheduling a doctor's appointment.

K
K
Kristyb15
US
Sep 08, 2018 10:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I just purchased some "fall" wallflower scents. I've never had a problem before...i had it plugged in my bathroom and it was so strong I unplugged it and set it on the counter to kind of "give it a break." I just went into the bathroom to find that the wallflower was tipped over and the liquid had run out and onto my mascara and eyeliner that were sitting on the counter. I picked those items up and I'm completely shocked...it ate away half of my eyeliner (all of the covering and labeling down to the wood) and my mascara looks like it has a burn mark on it from the plastic melting. I picked those items up and washed them. Started to wipe the counter and it was starting to eat away at that as well! I quickly washed my hands (3 times or more). I love bath and body works but this is terrifying. Is there battery acid in these things? We have these in our homes with our children and our pets! No more! Oh yeah and forgot to mention...this all happened in less than 3 hours...awesome B&B 👎

A
A
AmberR_
US
Nov 13, 2018 8:34 am EST

I have been experiencing the same symptoms with the wallflowers. My roommate purchases them and I always un-plug them because I keep telling her these wallflowers make my throat sore and sinuses flare and I never get sick. There are some extremely toxic chemicals in these wallflowers and I will be contacting the company to find out the ingredients.

S
S
Sandra Dodge
US
Dec 04, 2018 6:06 pm EST

I have discovered Im severely allergic to the BBW candles & body lotion. I'm in tears because they are so relaxing & everyone compliments me on how great i smell almost everyday. After suffering for 11 months with constant ear & sinus infections I have bagged it all up. 2 different ENTs advised me earlier in the year to stop using them. Ok so I'm stubborn ... Until today. I've just been diagnosed with my 7th sinus & ear infection this year.

F
F
france59
US
Aug 16, 2020 2:30 pm EDT

I started using Wallflowers and not long after was diagnosed with Blepharitis, a chronic eye infection (weepy eyes, somewhat like pink eye) that I had never experienced before. Over $100 with insurance for eye drops that didn’t work well. It eventually went away. I noticed the Wallflower was empty and replaced it. My “chronic eye infection” came back. I started wondering why I was having this issue since I had only developed it about 4 months earlier and decided it might be related to the Wallflowers. I quit using them and, lo and behold, have not had any symptoms since (in several months). I’m sure it was connected with the Wallflowers.

T
T
Thecatprotector
US
Jan 15, 2022 4:33 am EST

Not only do the wallflowers make me feel terrible, my cat had a terrible reaction as well. He started panting, drooling and hiding. When I finally go home to come out of hiding, he was having trouble walking, so I rushed him to the emergency vet. By the time the vet was able to see him (away from the house for about 25 minutes), he was fine. I brought him home, and within the hour, he was panting and drooling again. It took me a full day to realize the issue, after a friend reminded me that cats can be sensitive to essential oils. I unplugged all of the plug ins, and he hasn’t had an episode since…

M
M
Megan Garcia
US
Feb 02, 2022 11:14 am EST

I have tried on and off for years to use wall flowers. Even when I plug them in in the basement, the scent circulates and I get a headache and nausea. I give up.

M
M
Michelle Sackol-Gamble
US
Mar 13, 2022 1:19 am EST

After reading a lot of these comments I’m pretty much convinced that it’s the Bath & Body Works Wallflowers that have made my eyes fill up with some sort of a thin mucus like substance and I have been rubbing my eyes red and raw for the last 3 straight days to the point I was getting pretty mad. 3 days ago I flew from my home in Vegas to St Louis, MO, to help my cousin get settled at home after cancer surgery and my eyes were perfectly fine. I get home and it’s been very annoying since I see nothing in them but it feels like there’s something in them, non stop. I can’t even put on any eye make up but I had this prob before I left, so I’m about to pull them all. I can spray Lysol if I want to make it smell nice and that does not mess up my eyes, vision, or general health. I thought BBW had quality stuff but far from it. Thought they were a reputable name that could be trusted but far from it too. Shame on you BBW.

View 0 more photos
S
S
Sick_hyperosmiac
Florence, US
Nov 28, 2022 7:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Years ago, I frequented Bath & Body Works and had no issues. I cannot even walk by the store now without feeling nauseous and dizzy. I had a coworker who used one of their lotions in our shared office for months. I felt terribly sick every day and couldn't eat while there until I told them about my sensitivity and begged them to stop using it. My symptoms stopped once the scent was removed from my workplace.

I try to avoid scented products but have noticed that some perfumes and lotions, while not appreciated, don't make me sick. Bath & Body Works products are a constant trigger for me.

C
C
Carissa Mil
US
Feb 01, 2023 4:56 pm EST

I also have been getting a dull headache usually about an hour after I plug in the apple wallflower. Will have to throw it out and probably pollute nature. Sad bbw isn't more careful.

  1. Bath & Body Works Direct Contacts

  2. Bath & Body Works Direct phone numbers
    +1 (800) 756-5005
    +1 (800) 756-5005
    Click up if you have successfully reached Bath & Body Works Direct by calling +1 (800) 756-5005 phone number 1 1 users reported that they have successfully reached Bath & Body Works Direct by calling +1 (800) 756-5005 phone number Click down if you have unsuccessfully reached Bath & Body Works Direct by calling +1 (800) 756-5005 phone number 0 0 users reported that they have UNsuccessfully reached Bath & Body Works Direct by calling +1 (800) 756-5005 phone number
    100%
    Confidence score
    Online Customer Care
    +1 (800) 395-1001
    +1 (800) 395-1001
    Click up if you have successfully reached Bath & Body Works Direct by calling +1 (800) 395-1001 phone number 0 0 users reported that they have successfully reached Bath & Body Works Direct by calling +1 (800) 395-1001 phone number Click down if you have unsuccessfully reached Bath & Body Works Direct by calling +1 (800) 395-1001 phone number 0 0 users reported that they have UNsuccessfully reached Bath & Body Works Direct by calling +1 (800) 395-1001 phone number
    Stores Customer Care
    +1 (800) 531-4504
    +1 (800) 531-4504
    Click up if you have successfully reached Bath & Body Works Direct by calling +1 (800) 531-4504 phone number 0 0 users reported that they have successfully reached Bath & Body Works Direct by calling +1 (800) 531-4504 phone number Click down if you have unsuccessfully reached Bath & Body Works Direct by calling +1 (800) 531-4504 phone number 0 0 users reported that they have UNsuccessfully reached Bath & Body Works Direct by calling +1 (800) 531-4504 phone number
    Accessibility Support
    More phone numbers
  3. Bath & Body Works Direct emails
  4. Bath & Body Works Direct address
    95 West Main Street, New Albany, Ohio, 43054, United States
  5. Bath & Body Works Direct social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
  7. View all Bath & Body Works Direct contacts
Bath & Body Works Direct Category
Bath & Body Works Direct is ranked 1 among 30 companies in the Bath and Body category