Beko
Reviews and Complaints

Beko model no - wmp541w
Serial no - [protected]

we have always used beko with no issues at all but this time we have had a major problem we set washer away and was 15 mins into cycle and heard a wierd noise I went to check and soon as I opened our door to utility room the washing machine glass on front of door exploded luckily I was just out of the way I quickly pressed the stop but it's broken. All our clothes inside are wrecked with cuts from the glass. Never seen this ever.

bought the fridge frezzer in july 2018 and as soon as it arrived I had to have beko out to replace the frezzer door seal as it was not closing properly. now the frezzer is doing the same again and not sealing propery and letting air in and coursing ice to build up around the door. also the fridge door seal has a split in it too.
both seals need replacing and I cant understand why as I had a hotpoint fridge frezzer before for 9 years and never had any of this.

We have purchased our Refrigerator from less than 4 years and we a got an issue recently with the No frost unit which needs to be changed but unfortunately the customer service needs to get us paid and also the issue will be fixed within 5 working days which is not fair at all as how we can not use the Refrigerator for 5 days.

our order number is 760496 and the details of the Refrigerator is attached

Appalling customer service and a complete lack of taking any responsibilty.

We had our induction hob fitted just over 2 weeks ago and have noticed it is cracked towards the back.

We have the Beko standard warranty and at the time of registering this we were sold the extended warranty.

Our first port of call was Beko, who advised us they would not send an engineer out without a photo of the crack - have they tried taking a picture of a crack on a black gloss hob - clearly not!

So I tried to get some help via the extended warranty - they were not interested as it is not accidental damage.

So back to Beko and after a lengthy telephone conversation they said they could send an engineer out but if the fault was not mechanical or a manufacturing fault it is not covered and we are liable to pay the call out.

Beko are clearly not interested and we will cancel our extended policy and take out insurance via a Company that cares.

Never ever buy a Beko product!

I am writing to you to raise an issue about: Electrical Product Manufacturer

The issue that I have experienced was: Yesterday a beko certified service guy came and ruined my day. I am also sick of calling repairsmen because of the low quality of the dishwasher i bought 4 yrs ago; engine was making so much noise, dish placing parts got rusted in a year and it broke at last. I told them i was gonna pay service fee via debit card which i do nearly 6 years! He insisted on taking cash and started to bully me by visiting the house 3 times and not bringing POS device for debit card payment. It was a disaster and finally he said ill come tomorrow and get the money CASH! This is horrible and believe me never BEKO again!

It occurred on: 6/08/2019

Hi,
We had bought a mini bar from your Egypt shop since end of June and on the very first day it proved to be defected.
By contacting your retailer they sent a technician who made a report about the fridge and it stated that it was a defected piece.
That took place since the begining of July. Since then we are chasing and pleading to get our money back with no response or professional treatment.
Actually, you are far away from anything called professionalism and nothing seems to be working to get this resolved.
I can't keep chasing all day long forever.
We need our money back before this week's closure.
Matter had been pending since end of June till date. Also we need money to be delivered to doorstep with whoever will come to pick up the fridge.
At least offer that for us as a kind of apology and compensation for the torture we had been witnessing in our terrible journey with u.

I need your immediate intervention to rescue us from your reckless retailer in Egypt and to save us from all those delays and vicious circles.

I bought BEKO refrigerator Model (CN161230DX) since one year and three months and it's out of service before three days. and after detection by the local agent in my country (Jordan) which have done today he told me that the electrical board for the compressor is damaged and should install a new one on my charge.
I would like to ask you one question How the compressor after one year and it is the major element in refrigerator exposed to damage?
Please you should change the electrical board on your responsibility because there are problem in your compressor.
This for your prompt action.

We bought 2 ac splits units from Beko on April 2019. We did not use the units since installed because the weather was cold. We started using the new system last Saturday for the first time. One unit started to leak water . We contact the service to come to check it out . It schedule to come the following day. The service for some reason do not give you a time frame what time of the day they will come . We waited waited and waited all day and night, no show. The following day called they say they coming, again no time frame waited waited no show. This drama continued for 3 days. Bad service, bad product, bad installation. I do not recommend this brand Beko to anyone not even your enemy. Do not get fool to buy this brand, yes it is cheaper but buying a more reliable brand even if you put couple of hundred of dollar is worth it.

Dear there
I have dish washer machine from beko, serial Number [protected] and this year I had an issue with the machine and asked the company to visit and replace the part ( very small part in the drawer ) since a month we are trying with them and until now nothing has been done, the technician from the company visited my home and get all information and receive the fess of visiting, now when we are following with them, they informed us it takes around 60 days to get the part!
Is this logic ? please check with them and let me know

Order # 563131

Sayed Ghannam
[protected]
[protected]

We bought a Beko 445E33X refrigerator in Dakar, Senegal on June 26, 2018 from CB Suarl. Invoice # [protected]. It has a 12-month warranty. It was delivered to our home on July 16, 2018. It worked for 2 1/2 weeks, then failed to cool. We contacted the store we purchased from, who in turn contacted Beko about the problem (these were the instructions given in our paperwork).

Some of the actions of the local Beko service center have been careless or unprofessional. Others have been unethical, and appear to show intent to defraud (ie. not honor the warranty). These are the issues which have occurred.

a. The service center first told us our warranty had expired because the authorized dealer had the appliance for over a year before we purchased it.
b. The service center delayed sending a technician out, waiting well over a day after they had been informed of the problem with our new refrigerator.
c. The Beko technician was incompetent. He said that the compressor had burned out. In reality, it runs, but is not strong enough to pump the coolant. He was unable to give us a reason why the compressor should have a problem and did not look for a reason.
d. The chief technician, Aziz, first told the store we purchased from that Beko would repair the damage, then later told us in a separate phone call that Beko would not repair the damage because it was caused by electricity. This happened twice, on two consecutive days.
e. Aziz was vague as to how this electrical damage occurred, which causes us to believe he guessed what had happened, but did not want to say anything more in order to keep us from learning the truth (and so Beko would not have to honor our warranty).

The store we purchased from sent out a second technician to evaluate the problem. It was then we learned the truth. Our Beko refrigerator has a thermal protection system of 6 minutes which protects the compressor in case of a short power outage (this is stated in the manual). We had a short power outage on July 26, and it was on July 30 that we found the compressor failing to cool. We found there is a defect in the thermal protection system, because it only lasts 15 seconds in our new refrigerator.

We want to have both the thermal protection system and the compressor in our refrigerator repaired, or else be provided a replacement refrigerator.

Dear SirMadame,

I had a problem with my refrigerator on 25 June 2018. The refrigerator is till in the guarantee. I called your customer service on 26 June asking for maintenance and they promised that someone will call me within 72 hours. On Thursday 28 June, I called the customer service but they mentioned that 72 hours are not over and they promised that someone will call but no one called.

On Saturday, I called them again and they promised that someone will call me back but no one called me.

The same happened again and again and again...

I have been calling your customer care and I submitted more than 3 complains and the reply is the same.

On my last call I asked the complaining department to ask the responsible manager to call me back but no called back

I am really disappointed from your provided services.

FYI. I asked your customer service if I have to get someone from the street and he replied "up to you". I think you have THE WORST CUSTOMER SERVICE I HAVE DEALT WITH.

Waiting for your reply

Best Regards,

Hasnaa Hussein

+[protected]

The product is good except the service center..almost 2 months ng mabagal feedback sa knila kung gagwin pa washing machine o hindi na.mali mali pa ang dala na gamit tapos ang bilis nila makasingil ng service charge...sa Product rate ko 7, sa service center 1 only...kya bago magisip bumili consider also ang service center n gagawa...dhil pede kau maabala

Dear Sir/Madam,

I have recently purchased a Beko Oven from Currys. even after 2 weeks after the oven arriving I cannot use it, as the tray brackets inside the oven are not evenly placed so when the tray is placed inside the oven its not staright hence the oven cannot be used.

A company like Beko should not making products like these utterly disappointed in the service...

I have taken time off to get the product delivered and to find its not up the specification promised and not being Able to fully use the oven.

I am extremly disappointed as I do not have a functional kitchen without an oven as you can imagine.

An engineer came out today from Beko and explained I have to wait another few days before The correct bracket is delivered which I have to manually fit in myself.

Do you think this is fair? Should your customers who put faith in your brand should have to manually fix your product where there is a manufacturing fault on your end?

Please explain?

Kind regards,

Khurram Baig

Beko Washing Machine WM74165W: Deplorable Repair Service

23 month old washing machine drum stopped rotating and unable to do washing, 12 Jan 18 reported to Beko. 18 Jan 18 Beko engineer declares failed motor., would fix within 7 days. 6 Feb 18 engineer replaces motor and declares it fixed. Did not watch what he did but did not offer showing it worked, 15 minutes after he left loaded washing and switched on. It was in the same state as before the repair with drum not budging. How was this possible? 8 Feb 18 engineer declares motor failed again. 26 Feb 18 motor changed and main PCB changed, said just happened to have on his van when he had ordered it on 8 Feb 18!, before trying after just the motor change. Machine worked! Undoubtedly it was the PCB that had failed.

5 weeks and 4 days without being able to wash at home is not a joke! Their online brag "Don't let a broken washing machine leave you without clean clothes" and claim "We can fix your washing machine problems" are pie in the sky as they can't honour either of them. The "IN STOCK" motor and PCB can be ordered online by anyone for "next day delivery" yet Beko took an unexplained 5+ weeks!

Over 8 hours on multiple telephone calls for repair progress, and additional time on emails, being transferred or referred from/by Beko to D&G and vice versa, was mental torture with each passing responsibility from one to the other. No explanation has been given for the delays choosing to skirt around the issue. Beko have complete control for in and out of warranty repairs referred to them and the engineers tasked with them. They have shown contempt the customer by being unconcerned at the plight and inconvenience, of having to do the washing elsewhere, due their snail pace repair service. Having admitted it "WAS BELOW STANDARD" how can they dodge responsibility and justify refusal of compensation? Claiming that they have "taken action to mitigate some of the issues experienced" is like admitting to trying to shut the stable door after the horse has bolted! Repeatedly saying "SORRY" is not redress or a magic fix!

Beko are members of the Association for Manufacturers of Domestic Appliances (AMDEA) whose CODE OF PRACTICE Section "The Manufacturers' Service Commitment" states "Most service calls will be completed on the first visit, and if a second visit is needed to complete the repair the reason will be given. Every attempt will be made to complete the repair within a further seven working days. Exceptional circumstances preventing this will be explained to the consumer." Beko claim they always strive to meet this Code of Practice and do not believe that they have failed to do so in this case and that it is a voluntary code. This is a pathetic cover up as they have dealt with this issue paying scant regard ro the code. With no enforcement powers AMDEA's Code assurances are as useful as an ashtray on a motorbike and they just forward complaints to Beko without action.

Calling Beko on telephone number [protected] greets you with "Welcome to Beko Customer Service" yet throughout the multiple confusing selection options presented Customer Service does not get another mention. When selecting the option for OUT OF WARRANTY you are put through to Domestic & General without being informed and they do not say that they are D&G and believe you are talking to Beko! They persuade and convince you that the best option is to take out their expensive Repair & Protect Plan with a promise of a simple and quick repair. Beko have stated that D&G are their out of warranty repair department!

From the Managing Director down Beko have demonstrated a complete lack of interest and care for a customer with a broken washing machine. When called they would not explain the delays and did not notify any of them. The MD showed lack of interest and concern by not responding to emails. They have not commented on the lack of durability and short lifespan.

Beko's treatment of customers is lamentable. Rather than carry out repairs in a reasonable time they have enjoyed subjecting a customer to a nightmare experience without remorse or guilt. The avoidable delays caused more frustration, aggravation and despair. How can anyone be happy purchasing any Beko product knowing that you'd have to be prepared for disappointment when it breaks down and experience a rough unpleasant repair ride?

Hi, I'm from malaysia, penang.
All your customer services line either no one answer the call or not working anymore... My tenant's washing machine not working anymore... Need to fix it... But couldn't contact anyone. It's really getting annoying... It's still under warranty... So what, Beko just do hard sales no after sales service? Please this need to be improve. Thx

I am a tenant who received an brand new beko washing machine to replace an old zanussi machine. I was thrilled to receive a beko one as I know so many people who have them and they have all been really pleased with them. However! After just one week of having the machine I opened the door after it being on a 28 minute daily quick wash (8kg) a puff of white smoke came out of the door and smelt like burning. I was very concerned it may catch fire. I called the number for an engineer to come out. He looked at the machine and said the fact it was white smoke means it's not electrical it sounds more likely to be from friction of the drum and seal. He said I must have had it on the super quick daily wash 14mins which is for a maximum 2kg. I said I was pretty sure it was not on that setting but he assured me that was the reason. After he went it seemed ok for a few weeks. I stopped using the 8kg daily quick wash as I did not trust it. So started using the cotton wash. However even using this cycle intimitenly still does the same thing. Smoke comes out after I open the door my washing smells of burning therefore I have to wash it all over again. I said to the engineer when he came out I feel it must be a faulty machine as I know several people who have the same machine and they have all said they have never experienced anything like this. I am not overloading the machine firstly because I haven't done in the past but after the first incident I have been even more cautious. Which defeats the object of having a supposedly ***A machine. When I am having to do double the washing then having to rewash when it decides to have a wobble and make everything smell of burning.

Over the last 4 months of having this machine as I said previously it has done this on at least 5 occasions with different types of wash loads. I have lost all confidence in the machine as I feel there is some kind of fault with it and I fear that it could lead to a full on fire or breakdown of the machine. It comes with a 1 year warranty and if it carries on the way it is going I feel that it will lead to major problems later on in its life. I have an engineer due to come out on Thursday 1st march. I am writing to you as I feel I do not wish to keep this machine and would like a new replacement as I do feel there is a fault with this machine. My faith in beko machines has been tarnished but as I am only the tenant I have to use what is supplied to the property. As the machine is well in its 1 year warranty and I have had this same issue with it since it was 1 week old I feel I am within my rights to ask for a new replacement machine.

Kind regards

Jo Darkins

We have had this machine about 18 months(still under warranty) during this time we have had this repaired on 3 separate occations.the machine spins when it feels like it and we do not use the dryer at all because it discolours the clothes and takes forever to dry.it is the most expensive washer dryer we have ever had and the most unreliable.we feel it is pointless to keep having it repaired until the warranty runs out and then have to replace it.we feel very dissatisfied with this product and feel it should be replaced or money refunded.hoping for a quick response from you.

I have bout a fridge it still in waranty
I have poroblem in the freezer its weak and the food is melting state all the time iam trying to call the beko egypt since 15-11-2017 every time they promise to call me and nothing happen iam very angry i dont know what to do my phone is [protected]
From egypt my fridge detail
Serial: [protected]
Product nu: [protected]
My email: mohammed.khalil.[protected]@gmail.com

I brought a deep freezer since about two years, about two months ago, it not cooling will I call the service, they send someone to check, these in two days, he advised to take to service station, they took it in 5 days, then start the problem, they stopped calling me, I call them every day, first answer was it cannot repair, it needs to replaced, we need from you to send some peppers, I sent it in the same day, it was in 28/9, I calling them after, they said it is in processing, in 10/10they said send the peppers again, it lost, I send it again, in 18/10 they said I'D cart, I send it, every day I calling them, they said we will calling you but they didn't, today 29/10I call them they said we give the money you spend since two years I said I need my freezer repaired or same one new not money, they said we will calling you
My name: Hassan Atia Ahmed
telephone No [protected]
[protected]
My request No 439283

Certificate No : WMN-14-12-1167
Serial No : [protected]
Purchase date : 24 Dec 2014
Expired date : 24 Dec 2017

On 11 Oct 17 my Washing Machine cannot be draining.
The service guy Jacky came and said due to cockroach bite the board?
I cannot accept their explanation.
To me Beko just do not honour their warranty to consumer.
May I know whose house don't have cockroach ?
And I did not know Cockroach only bite Beko Washing Machine board.
I refused to spend $139 with 3 month warranty to change the board.
Why? Since Beko is not honour the words and warranty, I will not trust the brand any more.
Beside their customer staff named Christine is very rude to our enquiries.