Best Buy
Reviews and Complaints

This Manager named, belittled me on the phone, stating I didn't want a new PC, after giving me a sealed box covered in plastic - got home and it had 3 scratches on the front.

I had tried to preface her that I was upset while speaking to her on the phone, I was extremely sleep deprived, had just taken time out of my day to pick up my pc and I had not slept more than 3 hours in 3 days and after calling best buy I was on the phone for about 30 minutes just trying to get to speak to someone from the Erie store.

How is it appropriate, to speak to someone in belittling manner? Best Buy messed up, then gave me a 1700 dollar computer with 3 scratches on it, then kept me on the phone for 30 min, just trying to reach someone from the actual Erie store.

I stated I did not have time to go back to the store, and the Manager belittled me on the phone, so I called her the B word. Was that the right way to react? No, but I am the customer, I've been dealing with best buy for hours and the woman thinks its appropriate to speak to in a belittling manner, when they messed up.

So I showed up to the store again..., and I had no problem informing her that I thought was terrible at her job when she continued to belittler me in front of her staff and customers. Was I happy? No, but I did offer to let them take care of other customers who were in line before I returned all of the products.

The young women who did my return was great, respectful, and I understand it was likely not the most pleasant transaction that evening especially with her manager sara arguing with me while standing behind her staff member. Honestly, this is the worst behavior by a management member I have ever seen. When you mess up in customer service, one - say sorry, two don't continue to belittle someone and argue with then in front of the entire store. I understand not standing up for being yelled and screamed, but I was not yelling and screaming.

This woman has no business being a manager. I asked the initial of her last name - (in order to report her) she responded, with an attitude and said I don't need to do that, so I asked the store number and she responded rudely with a tone again, stating it should be on my receipt.

This manager Sara, thought it was appropriate to say in front of the entire store that she had 5 people listening to the phone recording. Great "I'm glad you have that much time on your hands sara." How immature, rude and unprofessional. No matter how difficult I was, it is absolutely inappropriate to continue to put someone down (when BEST BUY) messed up, in front of the entire store.

I told her I was glad she had the recording because that means HR can access it tomorrow.

No wonder her staff walk around, not offering help to people, with masks halfway down their face. This is the worst best buy I've ever been to. Does not meet up with the Best Buy in other locations.

Also, a young woman at the store working the cash register earlier in the day, had her phone out the entire time, was rude, was throwing things to the side, and barely acknowledged the customers.

The place is a joke, I'm sure they have some good employees but this woman sara needs to be demoted to learn standard professionalism and customer service.

They also need to get someone in there to whip up the store into shape. Lots of kids work there and do not care, they have their phones out and stand around chatting, with drinks out. So unprofessional, so careless, customer service gets a 1/10.

I will never come here again.

I spent over $2,000 on a TV on January 31st. 3 times I was promised delivery which has not happened. I took off work 2 days because Best Buy told me the TV would be delivered. I continue to get lies and excuses. The store manager has not contacted me. The Total Tech plan is a complete rip off. No priority. Horrible customer service. Warning! Don’t shop here!

The delivery people left a broken TV and they left trash in my house. Then they won’t fix it. They are putting me off another week. This is ridiculous. I’m getting no assistance.

Alpharetta Store #516

Confirmation # [protected]

re: Apple watch order

Heartline Discount Code # 1679cqgpjx5c

Constance Wolf [protected]@sbcglobal.net. [protected]

I have not received the Heartline discount for the Apple Watch I ordered from Best Buy. Instead, Best Buy has billed my VISA $1,000+ even though the customer support representatives and supervisors assured me the watch would be ordered with the Heartline which provides the watch at $0.

I have spent 5+ hours on the phone, being transferred; cut off w/o a callback; assured that this matter would be taken care; talking to representatives and supervisors; writing and speaking about this matter; and being apologized to.

I contacted VISA to see if the charges could be reversed and am waiting for their reply.

I missed one appointment I had this morning am unable to finished today's planned activities.

I tried to go elsewhere to order this watch, which is being provided no charge for me to participate in the a-fib Heartline study. Unfortunately Bestwatch is the only venue through this order can be placed using the Heartline discount.

Now have been waiting more than 45 minutes for a callback from yet another Best Buy supervisor.

Please have the charges on my VISA account cancelled for the Apple Watch that has been promised me at no charge.

I have service order to repair my laptop and today when I checked the status it indicated that it was completed. I was worried because when I put the purchases order the associate at the geek squad told me before the actual service being performed they will call me and tell me what need to be done and provide an estimate for the repair. It did not happened, so I call the help line and the associate on the line told me the repair ticket is closed and he could not tell what they did. Then after few minutes he told me that the service guys did not do any repairs because the laptop was too old and could not find the parts! I was shocked, this laptop was purchased in 2016 ! BestBuy telling me too old , just five years too old for a laptop worth $1600 ! By the way this is the 4th laptop I purchased from BestBuy in last 12 years and I was really shocked to hear that 5 years is too old for a laptop. Mind you, I have 20 year old (Toshiba Satellite ) laptop that still works!

So, I asked him, tell me what part they were trying to repair or could not find? He refused to tell me that and he said the ticket was closed and he could not do anything about it. I paid about $85 and at least I should know what was wrong with laptop, which parts that BestBuy could not find? It is my right!

Please let me know the details of the diagnosis? So I know what was wrong with my laptop. PLEASE LET ME KNOW EXACTLY WHAT PARTS BESTBUY COULD NOT FIND?

Regards,

FURIOUS CUSTOMER

This is a complaint about of the Best Buy Store in Matthews, NC. On January 27, 2022 at 12pm, I went in to get an iphone for personal use. Tried to buy it online but since I did not want to transfer a phone number, but get a new one, I am told to make an in-store appointment, which I do. I receive an email from Best Buy on what to do when I get to the store, and I follow those directions. Basically, I am told to check-in with someone by the door and they will guide to the right spot. I check in and the person at the front sends me to the Geek Squad - which is for repairs. So, I waited in an incorrect line and then the lady at the Geek Squad tell me that I am in the wrong line and I need to go to the cell phone area. This should not be so hard.

When I get to the cell phone area, I see 3 people mulling around and not being helpful at all. I tell one of them that I have an appointment and they don't seem to care but instead ask me what I want. I tell them I want to buy an ATT phone that I saw online. The guy whose name is Raymond, then start peppering me with questions like what service do I have, what will I use the phone for, why iPhone 13 and not iPhone 12 - and not in a nice way. He is already very rude. I basically tell him, I saw a deal on their website for the 13 and I could not buy it online as I needed a new number and I do not need help choosing a service or phone. I also tell him I did not want monthly payments and I wanted to try out the service. On the Best Buy website, it clearly states that I have 14 days to return the device (yes I know there is a restocking fee). I am assuming that once I activate the service and buy the phone, I have 14 days. After 14 days I can cancel the service or why let me return the phone and not let me cancel the service. Once Raymond hears that I wanted to have the 14 days return option which would mean I could cancel the service he tells me that I need to keep the phone for 6-months before he can sell it to me. He tells me that he would require that I sign an agreement that I would keep the phone for 6-months. I tell him that on their website it says something completely different and then he loses it and goes off on me. He tells me that if I cancel, Best Buy will lose money and I will lose money. I ask him again, why the website has a 14-days return policy and why he is ignoring it. I also ask him if he works for Verizon or Best Buy (on his name tag it said Verizon so I thought maybe he was no familiar with the Best Buy policy). He says and I quote, "no I wear a blue shirt because I like it. Now get out." At this point his two other colleagues start laughing; I feel belittled and I go and try to find a manger. I have most of this interaction recorded on my phone.

I had to wait forever for a manager, and I saw that Raymond had already gone to the manager's office to talk to him before I could talk to the manager (cover-up in the making). When the manager comes out, the first thing he tells me is not to record him. Then he says that since I want to cancel my service and not keep the phone for 90-180 days, they will NOT sell me the device. I made sure he understood NC single consent laws but I decided to honor his request and not record him. I then asked him why Raymond was forcing me to sign a 180 day agreement when the manager just told me it can be 90 days and why would the website say that I have 14-days to return. The manager, whose name was Homy, changed his tune and said well it depends, and left it at that. I then asked him if he was going to sell me a phone, and he said no because I would cancel the service and that I should leave the store. I told him I have Raymond on camera being a bigot and exhibiting bad customer service, but Homy did not care. And then they threatened to call the police on me - not sure for what. On the way-out Raymond was by the door and I told him that I was happy waiting for the police because I have done nothing wrong. At this point Raymond shows me a pin on his collar and says that he has been with the police for 20-years and that I should get the F-out. This was clearly an implied threat that he knows the police and they can make trouble for me. At this point I told him that it was great that someone with 20-years of police experience is now selling phones for a living at $12/hour (ok, I was angry). And then another female manager tells Raymond to calm down. Also, I am pretty sure that this same female manager came outside and took a picture of my license plate. I waited in my car for 15 minutes for the police, but they never came, and I left.

Fortunately, NC is a single consent state, and I can record by giving my consent. I have 80% of the conversation with Raymond recorded which I may place on YouTube or TikTok so people can really see how racist (and I did not want to use this word, but this is how they treated me) and bigoted these employees are at Best Buy. And to top it off, management at this store does not seem to care. If you look at the reviews on BBB or Yelp, you can see how badly these stores have been rated and this issue that I experienced is not something unique or new. As a matter of fact, on the way out, an older African-American gentleman who was in the store and heard the whole conversation remarked that this place is so messed up and he too is having issues with them and Homy has been working on his issues without a resolution.

I have been a C-level executive. I have an MBA and a JD. I am highly educated, and this is how they treated me. Imagine how they treat the others who are not as fortunate. Finally, I looked at how much I spent at Best Buy in 2021 - $5, 676.35; 2020 - $3, 822.88. I WILL NEVER SHOP AT Best Buy again. Leadership in MN needs to investigate this store, the managers, and especially Raymond and fire the lot.

Purchased three new Neo TV and Geek Squad installation on November 22, 2021. Install date was to be December 20, 2021, but online purchases did not reflect one of the TV's to be mounted-I called to correct-Than it was rescheduled the whole installation to January 10, 2022-of which no one showed up! I have called daily and received the same run a round-here is a case number-we expedited it but it's in Logistics to create a new delivery date-Don't worry we are on top of it=its January 22, 2022, and still no install date or satisfaction. No one can give me another number to get resolved
I spoke to my local dealer in Downingtown PA, and they said just call Corporate [protected], but they send me to someone else who tells me about its waiting for Logistics to allow a new install date-waiting now 3 weeks-very poor service-no one calls back even Tho they ask for my email and cell number. If this is not resolved I will turn over to my local Television Stations and have them resolve and will place with Attorney General my dissatisfaction

I bought an open box tv and after receiving the tv I saw the tv is a used tv more than 3 months used and I called to customer service, they said just we can pick up the tv and we do not have any open box or we can not be able to change it, however, they had in their website and they sent me an email for pick up 22 of jan 2022, I was in my home from 7 am to 7 pm on weekend and I called to bestbuy but after 41 minutes nobody answered me.
Not only they took my money, but also they took my weekend time, I will complain to the government about this... Shop.
I am not satisfied with this behaviour.

I made an in-store purchase of a stereo deck and the installation kit. When I got my credit card statement the charge was for $59.99 more than my order total. When I called customer support I was told, after being transferred 3 times over the course of an hour, that I was being charged $59.99 for installation of a component of the installation. When I questioned this additional, unapproved charge and requested that it be removed I was hung up on by the service rep. I have never been treated as poorly by any other customer service rep in my life. Without resolution I will be cancelling my Best Buy card and will no longer patronize any Best Buy stores. Additionally, I will make it a point to dissuade anyone possible from shopping at Best Buy. This is shady business.

1. You are not at all keyed into the needs of elderly and disabled people. You do not provide motor chairs, smaller bascarts to lean on, or places to sit. All major stores now provide motor chairs. One has to wait in line for help and standing causes me a great deal of pain. Also, if I want to look around, I need to sit from time to time.
2. You do not carry any of the best brands/models anymore. No selection in Lenovo desk computers. You do not carry the HP All in one printer that is listed as #1 (HP69780)
I am having to order online or go to a different store to meet my needs.

On the Jan 4/22 I purchased a washer and dryer on Farm branch TX. The very next day someone from that store Call Total Touch and cancel my membership the I have since 2015 with auto paid. I want to have the same membership has you will investigate I never cancel no customer service talk to me. I had turn all the appliances before the 15 days. This very upset the can cancel something without the customer been present. I lost my grandfather Total tech. I want someone from the corporate.

Had dimensions measured and bought Built in Microwave at Grapevine Best Buy on May 30th, 2021. Though we wanted a steel appliance, we went with their suggestion so that we could get one installed quickly. Since that day, we have received at least 15 texts from Best Buy providing us with the date and the timing of their installation. Not one of those dates were kept. In July Best Buy suggested that we go with another brand which would be available within a week. Again, we agreed. Now it is January of 2022 with no resolution. We are also sure that if we wait for Best Buy, the microwave they send (When and if they do); will be outmoded. So, finally we decided to cancel the order and now we have to go thru the whole process with some other company.

Today, January 13, I had scheduled the installation of a flatscreen television on the wall bracket. The items are fully paid for and the appointment was scheduled well in advance. The installers came out to the house and in the middle of the job they pack their bags and left. The installation not completed, Boxes all over the place hardware scattered all over the floor and the TV sitting in the middle of the floor ( i have pictures). The manchester Best Buy called asked for my version of the story explained their policy on feeling safe, didn't answers my questions. Then preceded to ask when is a good time to reschedule. I was so frustrated that i said just come get the TVs. This was a spontaneous respond, so i called Best Buy customer service. Explained the situation, and a call back request was submitted. I never received a call back and a second request was submitted. To be honest, i don't expect to receive a call. There were two other contractors in the room and they heard and saw everything. I do not know why these individuals just left and they did not take the time to tell me. The individual at Best Buy wouldn't even share that information. If they left without a justifiable reason, I expect full compensation for my time to take another day off to have this installation completed. Otherwise I will take other measures I don't know what's available to me but I'm not afraid to roll up my sleeves. Normally I'm pretty passive, these individuals were anything but professional.
They walked in my house with wet shoes they move things around do not put things back where they belong they knock things over and the list goes on. Did I bark, not really. And a minimum I expect to know why these individuals decided to just leave. There was nothing that threaten their life at any capacity. So they should take the time to explain what it is that they felt so uncomfortable about that they just had to leave. I'm paying for the service and the service should be catering to me within reason naturally. But I'm not having a sloppy job done at the expense of somebody's feelings. If you're hiring people that are so sensitive that she can't be direct and firm then I have no business doing business with Best Buy.

I ordered wash and dry machines on 11/27/2021 and delivery date was 01/07/2022.Guess what? The Best buy agent telling me oh sorry you'll get on 02/17/2022 ... 3 months total waiting time...Why you waste my time to wait your stuff? If you can't serve me why your business is active? I HATE BEST BUY.
I was a Geek Squad tech support member, but no more.I canceled my membership.You don't deserve it. Please guys don't go there anymore. They don't care about customers !

You lost sales from at least 6 people, including myself, who went to BEST BUY in Salem, N.H. last night (1/6/2022) @ 6:00 p.m.

A few clerks walked by the perimeter, but quickly moved out of view.
Despite standing in front of the cash register, no sign saying anything, and no one in department.

I went to the Customer Service Desk. No one there. So I asked the greeter at the front of the store. He took my name, said they have a list, someone would see me shortly, I'm #1 on the list. I told him 5 others are before me, waiting over there.

Waited 37 minutes, playing with computers. No one came near the computer department.

Folks left after 15 minutes, then 20 minutes, then 30 minutes.

My bride went up and asked the same thing. No luck.
Someone came by and used the cash register and checked someone out who she walked over with from some other area of the store. She didn't say anything to those standing there, and walked away quickly after her sale.

We left.
I purchased direct from Dell this a.m.
I won't be going back to Best buy. My card is paid off, and I'm turned off.

I purchased my washer and dryer from bestbuy and a 5 years extended warranty. Ive been trying for months to get a technician to go fix my washing machine. When i contact them they keep transferring the chat and calls and never solve it . I asked them for the money back instead, and they transferred me to about 6 different agent so i would stop

i bought a refrigerator from you guys and it was delivered today. OH MY! is it noisy ! I called to complain and have your installers come out and correct, possibly a bad job hooking it up? I have to wait 3 days! Now I am concerned that damage can be happening to the refrigerator if it was installed improperly and making all this noise for 3 days. Deduction...Company does not care to correct issues in a timely manner. so disappointed that I am to deal with all the noise the fridge is making and possible damage to fridge!