BioLife Plasma Services
Reviews and Complaints

I got a call saying im not allowed back because I had a needle mark on my arm when I addressed it the minute I walked into the door; I still have a doctor's excuse for the day I went to the hospital yet she wants to tell me; an iv doesn't leave a needle mark.? She must be dumb and to basically call me a crack head is beyond me I even offered to being her the hospital note; rude and judgemental

I recently decided to start donating plasma because the promotions looked so good. Well after my second donation and onto my third, I was told when trying to sign into my questioner that I needed to see an employee. So turned out I had to see a nurse. When walking into the nurses room, she said, "So you are here for a protein redraw?" I responded, "I never had one done in the first place." She looked it up on the computer and confused said, "Hmm, you are right. Well we have to give you one and you can not donate until we receive the results." When I asked how long that would take I was told "At least a week." Well that conveniently made it so I would not qualify for the promotions anymore and when I told her that she said, "Well there is always next month." Well next month doesn't have the new donor promotion. So in total they were screwing me out of $200. I told her I am done then because this is a bunch of bullcrap. I was never told I needed a protein draw, and let alone never had one to need a redraw, and then was screwed out of the 2 promotions. I walked out the door and will never return unless they were to make this right.

I have a coupon for 150 a referral I referred 4 people only been paid out for 2 they only paid me 50 for the 3rd and 50 for the 4th idk why but Everytime I refer someone this happens I try to bring you all business but I'm not getting paid out right I'm just trying to get it worked out I thank if I take the time to bring people in they should take the time to keep there word and pay me what I was told I just want this resolved I have contacted my lawyer to get it figure out a legal way but I figured I would try this first before going down that route

I returned for my second visit in one week. Was there Saturday. This location for some reason is closed Monday so I returned Tuesday. Was paid only $20 each time! Suddenly after two years of going through this they changed the rules to the pay?! 5 hours including driving silent and having a needle pushed all the way through my vein for $40 is probably illegal and definitely wrong. I want my money you agreed to!

I went in to donate along with my wife. Unfortunately I was unable to donate because there was something wrong so I was disconnected and went to wait on my wife. There was another person behind me waiting on someone I imagine. I'd been waiting and from time to time I'd look for my wife. One of the Plasma associates came up to me and ONLY me and asked what I was waiting on. I then aid I was waiting for my wife and was told, "just making sure, " and the BioLife Plasma associate didn't stop to ask the person behind me what they were doing. I found that very offensive and prejudice.

An employee made up an entire story about me and got me banned. She still has her job even though she was lying I was called a liar. Very frustrating when I provided photo evidence of the truth that I was still banned. This employee will have nothing happen to her for lying and she will continue to work there to lie about future donors. There's nothing I can do and I donated to help people not so much get paid. I will have everyone I know avoid this place.

An employee and i was talking about body peircings a and another employ overheard. Tried to say i made her feel uncomfortable about it. He so called kid - manager pulled me in office and got rude with me and being my regular job . I pointed out that i wasn't doing it for the money and honestly i didn't need to depend on the extra cash. He got mad and banned me for a month. I do find this harassing and discrimination displeasing . I deal with alot of delivery in my job and will recommend my customers to another place. I've been doing this for over 2 years and now the drama ?

I was at the Onalaska center today giving my secondcplasma donation. First donation went fine. The needle insert was quite painful this time. I informed the woman who did it (I was in the pink area). She looked at me annoyed and did nothing. I could tell by looking at it that the needle was in quite far. Then my arm started to bulge. No concern from this idiot until the machine signaled a warning. LSS she punched right threw my vein! We had to go with the other arm. For that one she it a nerve! The nurse came over as I asked for the needle to be removed and she says "do you think that is what is bothering you? Do you think it's a nerve" I reminder her that I was not the medical person and she should maybe know the answer, regardless if she didnt remove the darn needle I would! Amazing fact...the pain and tingling went away when they took it out! This was a ridiculous experience with multiple inept people which has caused me a lot of pain and I will NOT be back.

At the Loveland, CO location every single time I've come (about 8 now) the phlebotomists are running around playing with each other, talking about their personal lives, cursing, gossiping, ignoring donors, one even left blood on a chair.
I was wondering why the lady next to me was just standing there (for at least 3 or 4 minutes) until she was acknowledged and it was because she didn't want to lay on a bloody seat.
There have been 3 or 4 times that it has taken 10 minutes or more for someone to unhook me after I was done.
One night I was here for an hour and a half before someone finally noticed my speed had been turned back down and never turned back up.
I've been splashed in the eye with whatever it is they use to clean the seats. I had a lady wiggle the needle until I literally cried out trying to correct someone else's bad poke.
Still, after all that, the worst part by far is having to listen to them yelling across the room at each other all the time. It is the worst when the girl with very short boy cut hair and glasses is here. She's extra loud, runs around pranking and smacking the others and seems to be the ringleader. They all praise her and say "she's the best." I get having fun at work but the level of disruption and unprofessionalism seems to be getting worse and worse with no end in sight. I'm not an anxious person but find myself feeling anxiety here often just wanting to get out of here and back to piece and quiet.
I don't know if management exists around here but highly doubt it as they all seem to be this way. Except for the miserable ones that seem to hate their jobs. But in the midst of all of the unprofessionalism and immaturity I'll take them any day. At least they know how to talk with inside voices.

On 6/17/19 I had my new donor appointment at 4:30 appointment at the Hyattsville MD office and got there by 4:20, but wasn't seen until 5:38!

Then they said because I last ate at 1:30 and more than 4-1/2 hours had passed, I couldn't donate! But, if they'd seen me anywhere near on time, I wouldn't have been past 4-1/2 hours!

I complained to the Manager, who was pleasant, but I left there at 6pm having totally wasted more than 1-1/2 hours of time. And to top it all off, I also charged an hour or sick leave to make sure I was at the first appointment on time, so I'm out money too.

I've donated blood and platelets at the Red Cross 70+ times, BUT BIOLIFE HAS LOST ME AS A DONOR! I'm healthy, I keep my appointments and would have been a regular donor, but BioLife was a severe disappointment and waste of time.

I'd thought of three other folks that might be interested in donating that I planned to talk to if my appointment went well. But I won't be suggesting Biolife to them, SO YOU LOST THEM TOO! And if anyone ever mentions Biolife to me, I will be sure and let them know of my bad experience.

Horrific... can only describe my visit. From being told by an employee that "Your attitude is awful" and "it could be the way you don't drink enough water". This from an employee I'VE NEVER SAID MORE THEN 2 WORDS TO. I was HUMILIATED beyond words. I left there IN TEARS. You should see BOTH my arms and the bruises. I have the photos!
HORRIFIC, UNBELIEVABLE that someone is allowed to treat/talk to another human that way

I went to Biolife to donate this morning. The intake screener, who didn't have a name tag on but I believe is a manager, is always in a hurry. I've seen her there most days I've donated for the last 6 months or so, barking orders and always doing things very quickly. Today, she had to stick me twice because she did not fill the vial to complete the blood screen. Then she hurried through entering my numbers and said "you cannot donate today because while you were in range, your numbers were not entered correctly." Not "I entered them incorrectly." Evidently, once the numbers are entered, they cannot be changed, so because an employee is in too big of a hurry, the screening was completed incorrectly which caused me to be deferred for the day (and for the week since I'm not able to come back until next week). Very unprofessional in my opinion.