BJ's Wholesale Club’s earns a 1.1-star rating from 480 reviews, showing that the majority of shoppers are dissatisfied with purchases and membership benefits.
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Advertised gift cards not available in warehouse/ online or when ordering on phone
This is the 3rd time this has happened. I went to BJ warehouse on Snowden River Parkway 1st day (11/17/23) on Black Friday for the following gift cards: Chipotle value $30 on sale for $23.99 I wanted 2, Panera Bread value $25 on sale for 19.99 I wanted 2 and IHOP value $30 on sale for $23.99 — I was told they were unavailable the rep did not stock them. I...
Read full review of BJ's Wholesale ClubMembership
I found out today from my bank that BJ's renew my membership without my authorization. My account had been closed for almost 4 years. I think this is a security issue with BJ's in general. I closed the account because the customer service is always questionable and this case is an example.
I called BJ's and the person who answered the call didn't know how to explain why BJ's renewed my membership. Finally, I spoke with the supervisor in charge and he said that B's has an easy renewal service...what .!. If my account had been closed for almost 4 years, that is a clear indication I do not want to shop in BJ's WHY THEY RENEW MY ACCOUNT..! I believe this is a security issue and BJ's is trying to cover up.
Terrible customer service experience
On Sunday 26th 2023 at 8:07pm I went to Bjs to purchase several things and one of the items I had had a different price online than in the store so I wanted to see if I was able to apply the promotion at store or if there was something I could do to get the deal. I called for assistance and they send me the manager Michelle, she was very uncordial rude and...
Read full review of BJ's Wholesale ClubCustomer service
On 11/22 at approximately 4:30 pm, a Farmingdale, NY BJ's representative responsible for packing my shopping cart and delivering it to me during an in-store-pickup, did the following then had the audacity to blame me for my requests of him to correct the inconveniences he caused: 1. He got the order wrong (missed packing 2nd case of soda). He had to go...
Read full review of BJ's Wholesale ClubPackages content reduction while prices increase
I have been a loyal member since 1999. I have observing for the last few months the reduction in packages content while the prices continue to increase constantly. Yes, perhaps you would think that the your members would not notice the subtle changes, but I did. For instance the Marinade sauces jars are smaller, the cotton ball bag seems be the same size yet the cotton balls inside have been split in half, that paper towel rolls are fluffier now which translate into less paper towels, the avocados net before had 5 avocados and now they have 4. These are just a few items of the BJ’s brand, but I could keep going. You may blame the supply chain crisis, the inflation, the global warming, the ongoing wars around the world, whatever you name it but don’t try to scan us. As you are well aware there are other wholesale club choices. Perhaps you don’t appreciate loyalty, but I do. I have the trait to predict the fell down of companies based on customers service response. I hope you read this and react properly to it.
Desired outcome: Not to be scan, and keeping the packages content as previously.
Gas pumps
Good evening, I honestly cannot even believe that I have to send this email to you. Today, I went to get has or my car at BJs in Southington, CT. The line was longer that I've ever seen it. I got in line and waited an extremely long time for my turn. Typically, those gas pumps always pump slow, but this was extreme. People were getting very anxiou...
Read full review of BJ's Wholesale ClubCancellation of mattress that I ordered but was not shipped.
My name is Brenda Potter. I ordered a mattress for my mom. It was not shipped, so I cancelled the order as she thought 15 inches was too tall. It was not shipped but they wanted to charge me $60 for delivery fee. They told me not to accept the mattress and just pay the $61. So I have set on the phone to nobody answering the phone. Big joke, I will not renew...
Read full review of BJ's Wholesale ClubEyeglasses purchased on 10/11/23
I bought a pair of eyeglasses at BJ's, and Dave Kent assisted me in this effort. The frames I ended up with did not have enough width to accommodate my reading prescription, although I did not know this at the time of purchase. When the frames arrived, I realized after getting home that I could not read well, in fact, much worse than my older glasses. I...
Read full review of BJ's Wholesale ClubConey Island NY Club Management
The local Management is covering up quid pro quo sexual relations between a Manager (Rob) and a worker. Manager was caught having sex in the refrigerator and no repercussions have been taken by corporate. Worker is getting more hours and favorite treatment. As a worker of 13 years for BJs I’m appalled at the work environment and feel sick going to work everyday.
Read full review of BJ's Wholesale ClubGlasses
I am a member of BJ and i spent countless house going back and forth multiple times because they could not get the prescription correct on two pairs of glasses back in May of 2023, I made multiple calls and emails to the corporate office with no response. They just ignored me. Finally, they got the prescription correct partially after 15 visits and...
Read full review of BJ's Wholesale Clubbj gas station
Gas station threatened to use violence against customer . Pump don’t scan digital membership card. Ask attendant politely for a courtesy card and was refused .. claim I have to pay non membership price.. I ask politely for assistance again and attendant become agitated and came out both threaten to Fxxx me Up charging at me .. I was horrified and scared.. this is a serious issue need to be addressed by B J management
Desired outcome: Violence should not be tolerated .. using profanity toward polite friendly customer should not exists today
Door check-out personnel.
On this date, 11/01/2023 at about 3:05 P.M., I proceeded to the exit door, at Bjs in Linden, NJ Club 67, with five various items and receipt for same. Ahead of me, there was a short Hispanic male, appeared to be from Oaxaca, Oax., Mexico, had about a half a cart full of various items in his possession. The Hispanic female at the exit, took his receipt...
Read full review of BJ's Wholesale ClubBerkley/Jensen 33 gal. Stretchflex trash bags. 90 count
We bought the Berkley/Jensen 33 gal. Stretchflex trash bags, 90 count. The product came in 2 rolls in the box. The first roll was perfectly fine, however, when I started to pull bags from the 2nd roll, they were coming out as only half a bag. I pulled 7 or 8 bags out and they all came out this way, so I stopped, I don't know if the whole roll is like that...
Read full review of BJ's Wholesale ClubCustomer service / employee
My name is Yonette Coggins, and my email is [protected]@yahoo.com.
t. I need to make a formal complaint about one of your customer service employee. she was very rude and belligerent towards me. all because I told her I wasn't speaking to her I was speaking to a customer behind me. she refused to service me and threaten to call the police on me. she refused to give me her name and employee information when i asked.
Desired outcome: I would appreciate a response and would like for you to make note that this employee does not need to deal with customers directly anymore. I have to continue to shop there and do not want to feel uncomfortable if I have to deal with her.
bjs gas promotions
My membership number is [protected] I purchased the TV on September 19 to meet the 399 qualifications to receive promotion. I thought I had $99 or 40 gallons in 30 days to purchase gas right after I purchased TV I went to fill up my gas tank I was so happy I paid.04 cents for gas, I got 4 gallons. I was so happy but apparently the next time I try to fill up...
Read full review of BJ's Wholesale ClubRacial profiling at checkout
I've been going to this BJ for over 10 years. Never had any problems. Never stole anything. I know how they check receipts by the door. Today, for the first time ever the man checking receipts went through all my items, touching and picking the items up, and counting. Like individually counting each one. Then he says to me. You have 11 items on the...
Read full review of BJ's Wholesale ClubSame day delivery
Member #[protected]
I paid $100 plus tax for unlimited same day deliveries but I still get charged a $14.99 fee. Your reps have told me i have not, but my debit card statement from my bank supports that I still am. I also have attached the proof of that on the latest order.
The latest order #[protected] shows it
order # [protected] reflects that (even though your reps have told me I have not been charged)
order# [protected]
Even though i have sent your rep David Roca the proof from my bank statement, he is still telling me that i have not been charged because when you look at the online history it indicates FREE.
Since he does not believe me or does not reposnd to my emails, I need to have the legal info to send a summons from small claims court to your legal department. I have all the evidence to back up what i say is true.
the total delivery charges amount to $14.99 x 3= 44.97
Desired outcome: a refund of $44.97 and fix the glitch on my account to stop charging me for deliveries even though past orders reflect it is FREE
I have numerous complaints
I tried to do a survey but the system doesn't allow me to continue without a receipt! I've been a member for 10+ years and have become totally upset with the number of times I have gone to the club to find the same items not available. I have gone over to Sam's club, which I am not longer a member, and locate those products on the shelves at a better...
Read full review of BJ's Wholesale ClubAutomated renewal without consent
I was stunned to open my credit card statement and see a renewal fee of $110.00 charged from BJ's without my knowledge or consent.
I called their customer service number to complain and told them I initially paid about $60 for my membership a year ago and never authorized a charge to my credit card. The representative talked me into keeping my membership and told me to expect a refund of $45.00. Against my own better judgement, I agreed to pay $65 for this year's membership (my second year) because I have a couple of large purchases coming up.
I urge everyone who has experienced this to contact your State Attorney General's Office NOW. You can fill out a complaint form on their website. They can investigate the company and make legal charges against them. This is the only relief consumers can get besides suing their sorry butts in court.
Discriminatory associate
I was waiting at the deli counter for my number to get called, There was only one associate at the time. Shortly after another ,customer had come to take a number, and then shortly after that another associate appeared to help with customers(me & ! other) He then called the next number, However that number was not in attendance. I raised my hand and alerted the associate that I had the following number, He then asks the other customer what number did she have? I did not argue with him but it made me feel so uneasy, I feel like he should have a lesson in etiquette and manners. i mean really, the other customer did not respond when he asked which was noble on her part. Lets just say if she weren't honest then what? It really ruined the rest of my day. I do not know his name but it happened at the Toms River NJ store between 9am-9:30am on Sept. 11, 2023.
BJ's Wholesale Club Reviews 0
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About BJ's Wholesale Club
One of the key features of BJ's Wholesale is its membership program, which provides customers with exclusive access to discounts and deals on a variety of products. Members can save up to 25% off grocery store prices, as well as enjoy discounts on gas, travel, and other services.
In addition to its membership program, BJ's Wholesale also offers a wide range of products across multiple categories. From fresh produce and meats to electronics and home goods, customers can find everything they need at BJ's Wholesale. The company also offers a variety of services, including optical, tire, and photo services, making it a one-stop-shop for all of your needs.
BJ's Wholesale is committed to providing its customers with high-quality products at affordable prices. The company works with top brands to offer a wide selection of products, and it also offers its own private label brand, Berkley Jensen, which provides customers with high-quality products at even lower prices.
Overall, BJ's Wholesale is a great option for shoppers looking to save money on a wide range of products. With its membership program, wide selection of products, and commitment to affordability, BJ's Wholesale is a top choice for budget-conscious shoppers.
Overview of BJ's Wholesale Club complaint handling
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BJ's Wholesale Club Contacts
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BJ's Wholesale Club phone numbers+1 (800) 257-2582+1 (800) 257-2582Click up if you have successfully reached BJ's Wholesale Club by calling +1 (800) 257-2582 phone number 7 7 users reported that they have successfully reached BJ's Wholesale Club by calling +1 (800) 257-2582 phone number Click down if you have unsuccessfully reached BJ's Wholesale Club by calling +1 (800) 257-2582 phone number 14 14 users reported that they have UNsuccessfully reached BJ's Wholesale Club by calling +1 (800) 257-2582 phone numberMember Care+1 (866) 425-7932+1 (866) 425-7932Click up if you have successfully reached BJ's Wholesale Club by calling +1 (866) 425-7932 phone number 1 1 users reported that they have successfully reached BJ's Wholesale Club by calling +1 (866) 425-7932 phone number Click down if you have unsuccessfully reached BJ's Wholesale Club by calling +1 (866) 425-7932 phone number 1 1 users reported that they have UNsuccessfully reached BJ's Wholesale Club by calling +1 (866) 425-7932 phone numberOnline Shopping+1 (877) 832-4888+1 (877) 832-4888Click up if you have successfully reached BJ's Wholesale Club by calling +1 (877) 832-4888 phone number 0 0 users reported that they have successfully reached BJ's Wholesale Club by calling +1 (877) 832-4888 phone number Click down if you have unsuccessfully reached BJ's Wholesale Club by calling +1 (877) 832-4888 phone number 0 0 users reported that they have UNsuccessfully reached BJ's Wholesale Club by calling +1 (877) 832-4888 phone numberTech Advisors+1 (844) 268-8093+1 (844) 268-8093Click up if you have successfully reached BJ's Wholesale Club by calling +1 (844) 268-8093 phone number 0 0 users reported that they have successfully reached BJ's Wholesale Club by calling +1 (844) 268-8093 phone number Click down if you have unsuccessfully reached BJ's Wholesale Club by calling +1 (844) 268-8093 phone number 0 0 users reported that they have UNsuccessfully reached BJ's Wholesale Club by calling +1 (844) 268-8093 phone numberEASY Renewal+1 (888) 743-2735+1 (888) 743-2735Click up if you have successfully reached BJ's Wholesale Club by calling +1 (888) 743-2735 phone number 0 0 users reported that they have successfully reached BJ's Wholesale Club by calling +1 (888) 743-2735 phone number Click down if you have unsuccessfully reached BJ's Wholesale Club by calling +1 (888) 743-2735 phone number 0 0 users reported that they have UNsuccessfully reached BJ's Wholesale Club by calling +1 (888) 743-2735 phone numberBJ’s Travel+1 (800) 934-1204+1 (800) 934-1204Click up if you have successfully reached BJ's Wholesale Club by calling +1 (800) 934-1204 phone number 0 0 users reported that they have successfully reached BJ's Wholesale Club by calling +1 (800) 934-1204 phone number Click down if you have unsuccessfully reached BJ's Wholesale Club by calling +1 (800) 934-1204 phone number 0 0 users reported that they have UNsuccessfully reached BJ's Wholesale Club by calling +1 (800) 934-1204 phone numberWellsley Farms / Berkley Jensen+1 (844) 700-8473+1 (844) 700-8473Click up if you have successfully reached BJ's Wholesale Club by calling +1 (844) 700-8473 phone number 0 0 users reported that they have successfully reached BJ's Wholesale Club by calling +1 (844) 700-8473 phone number Click down if you have unsuccessfully reached BJ's Wholesale Club by calling +1 (844) 700-8473 phone number 0 0 users reported that they have UNsuccessfully reached BJ's Wholesale Club by calling +1 (844) 700-8473 phone numberTire Center Customer Care+1 (855) 269-1622+1 (855) 269-1622Click up if you have successfully reached BJ's Wholesale Club by calling +1 (855) 269-1622 phone number 0 0 users reported that they have successfully reached BJ's Wholesale Club by calling +1 (855) 269-1622 phone number Click down if you have unsuccessfully reached BJ's Wholesale Club by calling +1 (855) 269-1622 phone number 0 0 users reported that they have UNsuccessfully reached BJ's Wholesale Club by calling +1 (855) 269-1622 phone numberPerks MasterCard+1 (844) 271-2535+1 (844) 271-2535Click up if you have successfully reached BJ's Wholesale Club by calling +1 (844) 271-2535 phone number 0 0 users reported that they have successfully reached BJ's Wholesale Club by calling +1 (844) 271-2535 phone number Click down if you have unsuccessfully reached BJ's Wholesale Club by calling +1 (844) 271-2535 phone number 0 0 users reported that they have UNsuccessfully reached BJ's Wholesale Club by calling +1 (844) 271-2535 phone numberPerks World MasterCard+1 (774) 512-6802+1 (774) 512-6802Click up if you have successfully reached BJ's Wholesale Club by calling +1 (774) 512-6802 phone number 0 0 users reported that they have successfully reached BJ's Wholesale Club by calling +1 (774) 512-6802 phone number Click down if you have unsuccessfully reached BJ's Wholesale Club by calling +1 (774) 512-6802 phone number 0 0 users reported that they have UNsuccessfully reached BJ's Wholesale Club by calling +1 (774) 512-6802 phone numberMedia Contact+1 (774) 512-7425+1 (774) 512-7425Click up if you have successfully reached BJ's Wholesale Club by calling +1 (774) 512-7425 phone number 0 0 users reported that they have successfully reached BJ's Wholesale Club by calling +1 (774) 512-7425 phone number Click down if you have unsuccessfully reached BJ's Wholesale Club by calling +1 (774) 512-7425 phone number 0 0 users reported that they have UNsuccessfully reached BJ's Wholesale Club by calling +1 (774) 512-7425 phone numberMedia Contact+1 (508) 651-8661+1 (508) 651-8661Click up if you have successfully reached BJ's Wholesale Club by calling +1 (508) 651-8661 phone number 0 0 users reported that they have successfully reached BJ's Wholesale Club by calling +1 (508) 651-8661 phone number Click down if you have unsuccessfully reached BJ's Wholesale Club by calling +1 (508) 651-8661 phone number 0 0 users reported that they have UNsuccessfully reached BJ's Wholesale Club by calling +1 (508) 651-8661 phone numberFine Jewelry+1 (412) 481-6733+1 (412) 481-6733Click up if you have successfully reached BJ's Wholesale Club by calling +1 (412) 481-6733 phone number 0 0 users reported that they have successfully reached BJ's Wholesale Club by calling +1 (412) 481-6733 phone number Click down if you have unsuccessfully reached BJ's Wholesale Club by calling +1 (412) 481-6733 phone number 0 0 users reported that they have UNsuccessfully reached BJ's Wholesale Club by calling +1 (412) 481-6733 phone number
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BJ's Wholesale Club emailscustomercare@bjs.com100%Confidence score: 100%Support
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BJ's Wholesale Club address25 Research Drive, Westborough, Massachusetts, 01581, United States
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BJ's Wholesale Club social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 17, 2024 - View all BJ's Wholesale Club contacts
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